account manager

key account manager

manager -key account

account manager, smb

accounting manager

support account manager

Saviynt

<div>
 
 The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.&nbsp; SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation.
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
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 Support issues
 
 : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects&nbsp;
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 Provide reports
 
 : Provide reports on the health of the customer's instance&nbsp;
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 Assist with upgrades:
 
 Identify upgrade needs, create upgrade plans, and assist with upgrade planning&nbsp;
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 Advocate for customers:
 
 Act as an escalation point for customer-submitted cases and requests&nbsp;
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 Client Relationship Management
 
 : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers&rsquo; inquiries, providing timely and effective solutions
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 Issue Resolution
 
 : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction
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 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they understand how to use the company&rsquo;s products or services effectively
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 Performance Monitoring
 
 : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery
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 Cross-Functional Collaboration
 
 : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings
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 Account Management
 
 : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service
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 Feedback Collection
 
 : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements
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 Proactive Engagement
 
 : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer
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 Documentation and Reporting:
 
 Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. &nbsp; You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency
 
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 </ul>
 
 
 
 
 WHAT YOU BRING
 
 <ul>
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 Communication Skills:
 
 Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial
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 Problem-Solving
 
 : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction
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 Time Management
 
 : Excellent organizational skills to manage multiple accounts and priorities simultaneously
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 Customer-Centric Mindset
 
 : A commitment to delivering exceptional customer service and fostering positive relationships
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 Analytical Skills
 
 : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement
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 Adaptability
 
 : Flexibility to adapt to changing customer needs and dynamic work environments
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 Team Collaboration
 
 : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction
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 Empathy and Patience
 
 : Understanding customer frustrations and addressing them with patience and sensitivity
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 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Systems, Cybersecurity, or 8+ years of experience in a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform
 
 </li>
 </ul>
 
 
 
 
 
 
 TA Team
</div>

Support Account Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
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 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
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 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
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 Proactive registration and activation of acquired customers to direct banking channels
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 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
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 Assist and support the Sales Manager in catchment mapping and scoping exercise
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 Provide regular feedback to SM / RM on opportunities and customer needs
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 Ensure adherence to selling norms and SOPs defined by the organization
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 Ensure strict compliance with internal guidelines and external regulations
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 Ensure quality sourcing in line with the Bank's policy
 
 
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 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
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 High degree of market awareness and understanding of customer's needs
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 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
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 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

HireRight

<div>
 
 About HireRight
 
 
 
 HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
 
 
 
 Overview
 
 
 
 The Account Manager will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's clients. The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight. The Account Manager works with the HireRight Team to proactively monitor issues and improve HireRight product/service delivery prior to customer impact.
 
 
 
 Responsibilities
 
 
 
 Acting as the day to day contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services through excellent customer service.
 
 
 Client Care Responsibilities:
 
 
 <ul>
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 Acting as a dedicated Account Manager responsible for overall relationship, growth, retention and customer support for a number of clients.
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 Responsible for the optimization and smooth running of the clients overall screening program.
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 Client Liaison &ndash; providing candidate/file and company specific information and progress reports in response to clients&rsquo; enquiries / Handling all levels of enquiries from customers
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 Building long term relationships with the assigned clients
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 Maintain and improve client satisfaction and performance;
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 Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides
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 Promoting and discussing new services with their Clients
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 Handling SLA reviews of their clients
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 Communicating SLA changes to Service Deliver Teams
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 Leading frequent Client meetings (face to face and/or conference calls)
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 Conducting Client Trainings
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 Generating reports and presentations
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 Setting up and maintaining corporate operating systems with client specific information and user access
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 Presenting marketing materials to clients and informing them about procedural changes
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 Providing Technical support for Client
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 Interdepartmental cooperation
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 Liaising between Service Delivery teams and Client when additional information needed in order to complete background screening report.
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 Cooperating with Service Delivery teams.
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 Obtaining volume predictions from clients and feeding back to Operations
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Possesses a Bachelor Degree in Business with a minimum 3 years relevant account management experience. BGV industry experience preferred .
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 Equipped with commercial awareness skills to understand market trends and what is happening in the market
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 Strong communication skills to communicate with all levels of management with diplomacy, tact and discretion.
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 Ability to demonstrate influencing skills to implement new ideas and upsell with existing client base.
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 Ability to project manage and meet deadlines; priorities, multitask and manage own and others time effectively
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 Identifies ideas and opportunities and makes them happen
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 Good Computer Literacy including MS Word, Outlook, Excel, PowerPoint etc.
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 Ability to travel at short notice to meet client needs where necessary
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 Building relationships with senior level contacts within client accounts.
 
 
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 What Do We Offer
 
 
 
 All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
 
 
 HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
</div>

Account Manager

Amazon

<div>
 
 
 DESCRIPTION
 
 
 
 
 Amazon Advertising operates at the intersection of advertising and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon&rsquo;s mobile and desktop websites, proprietary devices and DSP solution. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are looking for a highly motivated Account Manager to join our talented team to help scale our growing Advertising program. Account Managers partner with Sales and other internal Amazon business stakeholders to drive advertiser success.
 
 
 As an Account Manager you are passionate about understanding business drivers for performance, the range of Amazon products available to our advertisers, and engaging with internal partners to deliver on these.
 
 
 You play a key role on the account team, growing the business by being the customer expert, developing audience and optimization recommendations. You possess strong analytical ability, and will develop deep expertise in Amazon&rsquo;s products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers&rsquo; needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.
 
 
 
 Core Responsibilities:
 
 
 
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 Become an expert on Amazon solutions and adapt recommendations based on advertiser needs
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 Optimize campaign performance that fulfills advertiser goals
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 In-depth data analysis to develop actionable insights and recommendations for campaigns
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 Work cross-functionally with Sales and other Amazon partners to deliver towards business goals
 
 
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 Key job responsibilities
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
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 Become an expert on Amazon solutions and adapt recommendations based on advertiser needs
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 Optimize campaign performance that fulfills advertiser goals
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 In-depth data analysis to develop actionable insights and recommendations for campaigns
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 Work cross-functionally with Sales and other Amazon partners to deliver towards business goals
 
 
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 </ul>
 
 
 BASIC QUALIFICATIONS
 
 
 
 
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 Bachelor's degree
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 Experience analyzing data and best practices to assess performance drivers
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 2+ years of programmatic advertising experience
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 Experience in omni-channel marketing, search engine marketing or search engine optimization
 
 
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 PREFERRED QUALIFICATIONS
 
 
 
 
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 Experience in e-commerce or online advertising
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 Knowledge of DSP within ad platform architecture (bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.)
 
 
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 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A3111076
</div>

Ads Account Manager I (Level 4) - UK, AST LCS UK

Vatatree Consulting

<div>
 
 Job Title: Client Service Manager
 
 
 
 Type: Full-time position
 
 
 Level: Senior
 
 
 Location: Bangalore (Hybrid)
 
 
 
 Who We're Looking For
 
 
 
 A leader who can think like a strategist, operate like a founder, and deliver like a pro. Someone who owns client relationships &mdash; from onboarding to upselling &mdash; and builds a team that delivers impact, not just output.
 
 
 You&rsquo;re the calm in the chaos. The glue between vision and execution. And the reason clients stick around.
 
 
 You believe great client servicing is part art, part ops, and full-time accountability.
 
 
 You're driven by outcomes, not just tasks &mdash; and your leadership style reflects that.
 
 
 
 Your Role &amp; Responsibilities
 
 
 
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 Own and manage relationships across all key clients &mdash; ensuring satisfaction, retention, and revenue growth.
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 Build and implement structured processes for smooth delivery, quality control, and cross-functional coordination.
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 Drive upselling opportunities and contribute to client growth through consultative servicing and performance reviews.
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 Collaborate with leadership and creative teams to build strategy, campaign roadmaps, and content calendars.
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 Lead the preparation and delivery of high-impact pitch decks and business proposals.
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 Mentor and manage a team of account managers &mdash; define goals, review performance, and support their growth.
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 Act as the bridge between clients and internal teams &mdash; translating vision into briefs, and briefs into execution.
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 Oversee day-to-day communication, timelines, issue resolution, and stakeholder updates.
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 Contribute to overall agency growth and vision by aligning client needs with internal capabilities.
 
 
 </li>
 </ul>
 
 You&rsquo;d Be a Great Fit If You
 
 
 
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 Have 5&ndash;8 years of experience in client servicing, account management, or digital marketing &mdash; with at least 2 years in a leadership role.
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 Have led mid to large-scale brand accounts in a digital or creative agency environment.
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 Are obsessed with process and outcomes &mdash; and know how to create scalable systems for both.
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 Have a strong understanding of brand, content, social media, and performance marketing.
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 Can switch between high-level strategy and ground-level execution without skipping a beat.
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 Are an empathetic leader, excellent communicator, and a problem-solver who thrives under pressure.
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 Have experience building pitch decks, leading presentations, and winning client confidence.
 
 
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 </ul>
 
 Why Join Us?
 
 
 
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 Supportive and collaborative team environment.
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 We&rsquo;re intentional about who we work with &mdash; both team and clients.
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 Opportunity to work with international clients.
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 Freedom to innovate and experiment where Ideas are valued and executed.
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 Flexible work culture built on trust, ownership, and respect.
 
 
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 Skills: client servicing,leadership,digital,accountability
</div>

Client Service Manager

Concentrix

<div>
 Job Title:
 
 
 Business Analyst
 
 
 
 Job Description
 
 
 
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 
 
 
 Role and Key Responsibilities:
 
 
 
 The Client Asset Manager will deliver IT Asset Management service for one or multiple Client customers. The Client Asset Manager will serve as the single point of contact to the customer, partner and internal Client stakeholders like the Sales/account team and CX, for managing, tracking, reporting on and resolving issues with the customers' Client Installed Base (IB) data.
 
 
 This is a customer engagement role and also requires a sense of customer service &ndash; the role requires Asset Managers to work directly with Client&rsquo;s customers/partners and collaborate with Client Customer experience teams to deliver clean IB insights and enable a smooth life cycle management to end customer.
 
 
 This role also plays a key part in enabling Client recurring revenue business via providing clean, actionable, renewable IB data. Asset managers are expected to understand customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.
 
 
 <ul>
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 Accountable to ensure that customer&rsquo;s IB is in the right contract, right location and under right coverage
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 Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB insights to customers
 </li>
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 Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management
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 Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities
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 Providing ongoing IB maintenance support to customers
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 Cross functional collaboration required to execute tasks
 
 
 </li>
 </ul>
 
 Key skills &amp; knowledge:
 
 
 
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 At least 4 years of overall customer engagement experience and 2 years of relevant experience
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 Excel proficiency Mandatory
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 Strong Communication Skills Mandatory
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 Stakeholder Management Mandatory
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 Asset Management &ndash; preferred
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 Data Analytics &ndash; strongly preferred
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 Interpret large raw data sets; conduct data analysis and audits &ndash; high level of excel mastery is required
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 Develop and lead execution of action plan to update Client databases with improved IB data &ndash; ability to work with Client tools and databases
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 Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits - excellent communication skills. bold, assertive and possess a sense of ownership of the accounts/customers
 </li>
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 Produce reports for Customers, Account Teams, and other stakeholders &ndash; ability to generate reports using excel, power BI (desired) and other dashboards
 </li>
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 Ability to work independently and in a cross functional team environment
 </li>
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 Strong interpersonal/communication skills &ndash; verbal and written
 </li>
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 Highly organized with strong project management and time management skills
 </li>
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 Responsive and timely in delivering on commitments
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 Positive attitude and strong work ethic
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 Knowledge of Client products and services (desired)
 
 
 </li>
 </ul>
 
 Educational Qualification:
 
 
 
 Graduate
 
 
 
 Disclaimer: -
 
 
 
 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
 
 
 Location:
 
 
 IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1653756
 
</div>

Business Analyst

Meesho

<div>
 
 About The Team
 
 
 
 Meesho is the most downloaded e-commerce app in India. And, as the Business team, we have the most bragging rights to this claim. Why? Because we hold end-to-end responsibility to launch and scale up categories, by ensuring the right selection, competitive pricing, and conversion. And we take this job very seriously.
 
 
 As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment &amp; Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions.
 
 
 
 About The Role
 
 
 
 As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the customers. You will own P&amp;L (profit and loss account) and constantly drive value to your resellers. Ultimately, you will make sure the users transacting in your portfolio keep on increasing, and also that your suppliers continue to thrive.
 
 
 
 What You Will Do
 
 
 
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 You will drive marketplace growth of the category, keeping in mind the consumer and the competition
 </li>
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 You will own the P&amp;L (profit and loss) statement for the relevant categories in alignment with business goals
 </li>
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 You will be responsible for revenue targets as well as gross margins
 </li>
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 You will be the face of Meesho for brands and own relationships with them
 </li>
 <li>
 You will be responsible for merchandising, assortment planning, and option planning pre-season and in-season
 </li>
 <li>
 You will identify broader trends and fill in category gaps
 </li>
 <li>
 You will coordinate with marketing, supply chain, cataloging, finance, commercial and other functions of the organization
 </li>
 <li>
 You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and of users
 
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Master's degree
 </li>
 <li>
 At least 4+ years of experience
 </li>
 <li>
 Strong analytical aptitude in problem-solving (basically we are looking at hustlers!)
 </li>
 <li>
 Strong bias for speed for execution
 </li>
 <li>
 Ability to multitask, think critically and execute tactically
 </li>
 <li>
 Have a proven track record of finding innovative solutions to business problems
 </li>
 <li>
 Additional bonus if you have worked on 0-1 business or or experience in startups
 </li>
 </ul>
</div>

Business Manager

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