sqa engineer

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

network engineer

production engineer

support engineer

ALBI

<div>We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
We are looking for a Support Engineer I to join our Karachi-based team. This is an entry-level / junior engineering role that works closely with Support Specialists and senior engineers to troubleshoot, fix, and resolve customer issues. You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
This position supports U.S. evening hours and requires working 4:00 AM &ndash; 1:00 PM Karachi time (with a 1-hour break), or approximately 5:00PM &ndash; 2:00AM US Central Time.
<h3 class="jobSectionHeader">Key Responsibilities</h3><ul>
<li>Partner with Support Specialists to investigate, troubleshoot, fix, and resolve customer-reported technical issues.
</li><li>Diagnose root causes by analyzing application behavior, logs, and data.
</li><li>Implement code fixes in .NET-based applications for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
</li><li>Write and execute SQL queries, including safe bulk operations (updates/inserts) to correct data issues when required.
</li><li>Reproduce issues in lower environments and validate fixes before deployment.
</li><li>Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
</li><li>Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
</li><li>Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
</li><li>Document fixes, root causes, and preventive steps in internal knowledge bases.
</li><li>Participate in shift handovers to ensure continuity across time zones.
</li><li>Continuously build technical expertise in the product, platform, and support tooling.</li>
</ul>
Requirements<ul>
<li>
0&ndash;2 years of professional experience in technical support, application support, or software engineering.
</li><li>Working knowledge of .NET / C#, including debugging, fixing bugs, and understanding application flow.
</li><li>Strong SQL skills, including:
</li><li><ul><li>Writing queries with joins and filters
</li><li>Data analysis and validation
</li><li>Experience or exposure to bulk operations with attention to safety and data integrity
</li></ul></li><li>Solid troubleshooting and analytical problem-solving skills.
</li><li>Strong sense of ownership and accountability for customer-impacting issues.
</li><li>Good written and verbal communication skills in English.
</li><li>Ability to work responsibly with production systems and follow change-management processes.
</li><li>Willingness to work 4:00 AM &ndash; 1:00 PM PKT to support U.S. evening operations.
</li><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
</li></ul><h3 class="jobSectionHeader">Nice to Have</h3><ul>
<li>Experience contributing bug fixes in a production environment.
</li><li>Familiarity with REST APIs and debugging API-related issues.
</li><li>Exposure to CI/CD pipelines and code review processes.
</li><li>Experience with ticketing systems (Zendesk, Jira, Freshdesk).
</li><li>Basic understanding of cloud platforms (Azure preferred).
</li><li>Prior SaaS or customer-facing technical experience.
</li></ul>Benefits
We&rsquo;re driven by purpose, fueled by high energy, and committed to helping our people grow.
We offer:<ul>
<li>
Competitive salary aligned with the Karachi market
</li><li>Paid time off and company holidays
</li><li>Medical insurance coverage
</li><li>Real ownership of production issues and meaningful technical work
</li><li>Mentorship from experienced engineers
</li><li>Clear career progression</li>
<li>Supportive, collaborative team culture
</li><li>Stable work schedule aligned with U.S. business needs
</li></ul>Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.</div>

Support Engineer

C Square Consulting (Pvt.) Ltd

Company DescriptionC Square (Pvt) Limited is a customer experience market leader, providing customer engagement solutions using conventional, traditional and digital channels integrated by AI and Genesys platform.Requirements:<ul><li>Minimum 1 year of experience in a related role.</li><li>Strong knowledge of VoIP and/or SIP technologies.</li><li>Proficiency in Linux OS (Fedora based); experience with Dockers and Kubernetes is a plus.</li><li>Hands-on experience with solutions with omni-channel capabilities (Genesys experience is a plus).</li><li>Proficiency in troubleshooting tools like Wireshark, tcpdump, etc.</li><li>Sound understanding of Networking concepts.</li><li>Knowledge of databases like MSSQL and Oracle, including query building.</li><li>Strong troubleshooting skills and a problem-solving mindset.</li><li>Excellent communication skills with prior experience in client support.</li><li>Basic programming knowledge for troubleshooting purposes.</li></ul>Key Responsibilities:<ul><li>Handle tickets on the Ticket Portal and resolve client issues efficiently.</li><li>Diagnose and troubleshoot technical problems.</li><li>Coordinate with relevant teams internally to ensure seamless operations.</li><li>Collaborate with client business and IT teams to understand and address issues and requirements.</li><li>Implement RFCs and lead projects.</li><li>Perform on-site visits for support and implementation as needed.</li><li>Share knowledge within the team to foster collective growth.</li></ul>Job Type: Full-timeWork Location: In person

Services pvt ltd

Well Reputed and fastest Growing Electric Bike Company looking for:Technical Support EngineerMust have the Engineering education (Mechanical Or Electrical Preffered)Must have the ExperienceJob Responsibilites:1. Support the Technicians in the Region.2. Monthly Trainings for the technicians and new appointment technicians.3. Market Survey4. Technical Analysis and Issue Resolution5. Repair SupportJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Technical Support Engineer

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Dr. Ziauddin Hospital

Requirements:02 - 03 years of relevant ExperienceQualification:Bachelor / Masters in the relevant fieldJob Description:<ul><li>Installation configuration Printers/Scanners and system support.</li><li>Troubleshoot software, hardware, and network issues.</li><li>Collaborate with other teams to identify and resolve complex technical problems.</li><li>Document and track issues and resolutions in our ticketing system.</li><li>Ensure timely and effective communication and updates on the progress of the support cases.</li><li>Strong troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeShift: RotationalJob Type: Full-timeWork Location: In person

IT Support Engineer

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: OSS/BSS Application Support EngineerLocations: Karachi Industry: Telecom / ISP / Network OperationsAbout the RoleWe are looking for a skilled OSS/BSS Application Support Engineer to support critical telecom systems involved in service provisioning, activation, and assurance. The ideal candidate will play a key role in maintaining system stability, resolving incidents, and supporting integrations across multiple platforms.Key ResponsibilitiesProvide operational support for OSS/BSS applications used in provisioning, activation, and service assurance Troubleshoot application issues, data inconsistencies, integration failures, and workflow disruptions Monitor system health, alerts, and performance; escalate incidents when required Support integrations and data flows between OSS/BSS platforms, third-party systems, and internal tools Collaborate with NOC, Field Operations, Customer Operations, and Engineering teams Perform basic SQL queries for validation, troubleshooting, and reportin Maintain and update SOPs, operational documentation, and troubleshooting guides Assist with system changes, minor enhancements, and release validationsRequirements3&ndash;5+ years of experience in OSS/BSS application support or telecom systems Strong understanding of telecom workflows (Provisioning, Activation, Service Assurance) Experience troubleshooting APIs, integrations, and data flows Working knowledge of SQL for operational support Strong analytical, problem-solving, and communication skills Willingness to learn Salesforce Administration and provide operational backup supportPreferred SkillsExperience with OSS/BSS platforms such as Vetro FiberMap, GoCare, Data Axel, or similar Background in Telecom, Fiber ISP, Broadband, or Network Operations Familiarity with CRM platforms (Salesforce preferred) Basic scripting or automation exposure (PowerShell, Bash, Python)What We OfferMarket Competitive Salary Career Growth Opportunities Hybrid Working Model Exposure to Enterprise Telecom SystemsJob Type: Full-timeWork Location: In person

OSS/BSS Application Support Engineer

Dawat-e-islami

As a System Support Engineer you will play a crucial role in maintaining and troubleshooting of IT infrastructure.Candidate should have thorough understanding and working knowledge of following:<ul><li>Microsoft Active Directory</li><li>Windows Server OS</li><li>Forefront &amp; Sophos Firewall</li><li>HP Storage server</li><li>HP ProLiant series server</li><li>WSUS/WDS/DNS/DHCP</li><li>Microsoft 365</li><li>Google Workspace</li><li>Linux OS &amp; Cybersecurity principles (highly preferred)</li><li>Ability to understand Events &amp; Logs monitoring</li><li>Basic understanding of Subnetting, Routing, Switching, VLAN, VPN, TCP/IP</li><li>Very well aware of MS Visio / Edraw for technical documentation &amp; report writing</li><li>Experience Level: 1-2 years.</li></ul>Qualification:&middot; Minimum Graduate (Computer Science is highly preferred)&middot; Relevant certification/coursesCommunication Skills:<ul><li>Good communication skills (verbal &amp; written)</li><li>Team player</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer (Code SSE)

Explore 907+ Support engineer in Karachi this January. Find roles across top companies and apply now to boost your career.

907 support engineer jobs IN Karachi

Support Engineer

Support Engineer

Technical Support Engineer

Technical Support Engineer

IT Support Engineer

OSS/BSS Application Support Engineer

System Support Engineer (Code SSE)