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switchboard operator

Accor Group

Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments * Well-groomed with a courteous and positive demeanor

Telephone Operator

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments

Telephone Operator Guest Services and Call Handling Dubai, UAE

Marriott International

<div>
 DUTIES AND RESPONSIBILITIES:
 <ul>
 <li>Answers incoming calls.</li>
 <li>Directs call to guest rooms, staff, or departments through the switchboard or PBX system.</li>
 <li>Places outgoing calls.</li>
 <li>Receives messages and deliver the same in timely and efficient manner.</li>
 <li>Logs all service requests, defects, incidents in GXP</li>
 <li>Provides information about hotel services to guests.</li>
 <li>Understand the telephone operator board or PBX switchboard operations.</li>
 <li>Knows what action to take when an emergency call is required.</li>
 <li>Monitors automated systems including CCTV when engineering and maintenance department is closed.</li>
 <li>Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.</li>
 <li>Assists in reporting telephone equipment or service complaints and problems.</li>
 <li>Trains or assists with training new telephone operators in performance of job duties.</li>
 <li>To be fully aware of and adhere of health and safety, fire and bomb threat procedures.</li>
 <li>Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.</li>
 <li>Must be polite and courteous while answering the phone.</li>
 <li>Keep records of calls placed and received by all departments and recording the call charges.</li>
 <li>Update all necessary information on the PMS /Opera.</li>
 <li>Upload all registered guests in house in CID (Criminal Investigation Department) system.</li>
 </ul>
</div>

At Your Service

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments * Well-groomed with a courteous and positive demeanor Why Join Us Careers at Sofitel Dubai The Palm * Work in a 5-star beachfront resort on Palm Jumeirah with world-class amenities * Access to global Accor career development opportunities and learning programs * Employee benefit card offering discounts at Accor hotels worldwide * Be part of a culturally diverse and supportive team committed to service excellence * Enjoy a dynamic and elegant work environment where your skills are recognized and developed

Telephone Operator Guest Services and Call Handling

Paramount Hotel Dubai

<div>
 
 
 Job Description:
 
 
 
 We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.
 
 
 Are you one of those creative minds? A character, a storyteller?
 
 
 Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
 
 
 Join the audition as a Service Hub Agent and start scripting your own story at Paramount Hotel Dubai.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
 </li>
 <li>
 Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
 </li>
 <li>
 Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
 </li>
 <li>
 To ensure a very polite, accurate and efficient telephone service to all callers
 </li>
 <li>
 To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
 </li>
 <li>
 To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
 </li>
 <li>
 To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
 </li>
 <li>
 To ensure that all VIP&rsquo;s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
 </li>
 <li>
 To maintain updated internal and employee telephone directory
 </li>
 <li>
 Maintains a logbook on each shift for any information on guest comments.
 </li>
 <li>
 To be aware of all fire prevention and safety regulations and procedures at all times.
 </li>
 <li>
 To report all emergency calls immediately to the management
 </li>
 </ul>
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Post-secondary diploma or equivalent
 </li>
 <li>
 At least 1-2 years&rsquo; experience in a Switchboard or Communication Center position
 </li>
 <li>
 Good level of English and Arabic
 </li>
 </ul>
 
 
 Desirable:
 
 
 <ul>
 <li>
 Clear, calm, friendly and courteous voice to attend all calls
 </li>
 <li>
 2 years&rsquo; experience in a Switchboard of a five star hotel in the Middle East
 </li>
 <li>
 Operational knowledge of the Front Stage operation and Organization
 </li>
 <li>
 Very well versed in Microsoft Office and related applications
 </li>
 <li>
 Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German)
 </li>
 </ul>
</div>

Service Hub Agent

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Telephone Operator -PBX

SOFITEL

Receive each guest call in a professional and friendly manner. <ul> <li>Maintain effective communication with all related department to ensure smooth service delivery.</li> <li>Handle every query in a polite and courteous manner and exceed guest expectations.</li> <li>Maintain an up to date knowledge of the hotel and local services.</li> <li>Maintain an awareness of guest profile through the Opera guest profile system.</li> <li>Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.</li> <li>Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.</li> <li>Take messages for guests and management as per the required standard.</li> </ul>

Guest Services Officer - Communications

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