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We are looking for a Customer Happiness Team Leader for a growing sports-focused technology company. In this role, you'll be responsible for guiding the customer happiness team, establishing and refining operational processes, maintaining exceptional customer service standards, and implementing best practices to improve customer retention. The ideal candidate will be working closely with the product development team as well to maintain continuous improvement of the products/services.
 
Main Responsibilities: 
<ul>
<li>Create proper strategies and procedures for the department</li>
<li>Plan and control the implementation process of new strategies and procedures</li>
<li>Understanding the provided products/services</li>
<li>Regular meetings with product development team to improve products/services according to customer needs</li>
<li>Work on shifts with agents to assess departments operations</li>
<li>Attentive to customers inquiries, feedback and complaints</li>
<li>Maintain outstanding levels of customer’s satisfaction</li>
<li>Report cases to other concerned departments</li>
<li>Follow-up reported cases and do the needed to close them</li>
<li>Maintain timely-manner practices in resolving customer complaints</li>
<li>Meet regularly with team members to evaluate and direct them accordingly</li>
</ul>
Requirements: 
<ul>
<li>Bachelor degree in business or related field</li>
<li>Passionate about dealing with customer professionally</li>
<li>Passionate about sports</li>
<li>Looking for somewhere to grow and learn</li>
<li>Excellent communication skills</li>
<li>Ability to organize, prioritize and manage multiple tasks</li>
<li>Exceptional at successful problem solving</li>
<li>Ability to maintain a consistent positive attitude</li>
<li>Excellent attention to detail</li>
<li>Experienced in team management</li>
<li>Experienced on operational and managerial levels</li>
</ul>

Customer Happiness Team Lead

<div>
 We are looking for a Customer Happiness Team Leader for a growing sports-focused technology company. In this role, you'll be responsible for guiding the customer happiness team, establishing and refining operational processes, maintaining exceptional customer service standards, and implementing best practices to improve customer retention. The ideal candidate will be working closely with the product development team as well to maintain continuous improvement of the products/services.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Create proper strategies and procedures for the department
 </li>
 <li>
 Plan and control the implementation process of new strategies and procedures
 </li>
 <li>
 Understanding the provided products/services
 </li>
 <li>
 Regular meetings with product development team to improve products/services according to customer needs
 </li>
 <li>
 Work on shifts with agents to assess departments operations
 </li>
 <li>
 Attentive to customers inquiries, feedback and complaints
 </li>
 <li>
 Maintain outstanding levels of customer's satisfaction
 </li>
 <li>
 Report cases to other concerned departments
 </li>
 <li>
 Follow-up reported cases and do the needed to close them
 </li>
 <li>
 Maintain timely-manner practices in resolving customer complaints
 </li>
 <li>
 Meet regularly with team members to evaluate and direct them accordingly
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree in business or related field
 </li>
 <li>
 Passionate about dealing with customer professionally
 </li>
 <li>
 Passionate about sports
 </li>
 <li>
 Looking for somewhere to grow and learn
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Ability to organize, prioritize and manage multiple tasks
 </li>
 <li>
 Exceptional at successful problem solving
 </li>
 <li>
 Ability to maintain a consistent positive attitude
 </li>
 <li>
 Excellent attention to detail
 </li>
 <li>
 Experienced in team management
 </li>
 <li>
 Experienced on operational and managerial levels
 </li>
 </ul>
</div>

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
What's On Our Plate?<ul><li>
Managing day-to-day operations.</li><li>
Manage rider related escalations and resolutions.</li><li>
Monitor and improve Rider Performance and Compliance.</li><li>
Lead Rider Recruitment for the allocated zones.</li><li>
Manage rider roster with proper allocation of shifts/breaks/off-days etc</li><li>
Groom rider quality (behaviour, appearance, professionalism, presentational etc).</li><li>
Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.</li><li>
Setting up a performance improvement plan to improve performance of low performing riders.</li><li>
Reduce rider complaints originating from customers and/or vendors.</li><li>
Monitor riders performance on individual level and responsible for coaching/warning riders.</li></ul> 
Qualifications 
What Did We Order<ul><li>
2&ndash;3 years of experience in Logistics, Customer Support, or Operations.</li><li>
Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.</li><li>
Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.</li><li>
Fluent in both languages Arabic and English. Urdu is a plus.</li><li>
Strong interpersonal and communication skills with the ability to collaborate effectively.</li><li>
Analytical thinker with problem-solving skills and a results-driven mindset.</li><li>
Ability to multitask and perform well in a fast-paced environment.</li></ul></div>

Team Lead Rider On Ground Ops

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What's On Our Plate?
 
 
 
 <ul>
 <li>
 Managing day-to-day operations.
 </li>
 <li>
 Manage rider related escalations and resolutions.
 </li>
 <li>
 Monitor and improve Rider Performance and Compliance.
 </li>
 <li>
 Lead Rider Recruitment for the allocated zones.
 </li>
 <li>
 Manage rider roster with proper allocation of shifts/breaks/off-days etc
 </li>
 <li>
 Groom rider quality (behaviour, appearance, professionalism, presentational etc).
 </li>
 <li>
 Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
 </li>
 <li>
 Setting up a performance improvement plan to improve performance of low performing riders.
 </li>
 <li>
 Reduce rider complaints originating from customers and/or vendors.
 </li>
 <li>
 Monitor riders performance on individual level and responsible for coaching/warning riders.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in Logistics, Customer Support, or Operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.
 </li>
 <li>
 Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
 </li>
 <li>
 Fluent in both languages Arabic and English. Urdu is a plus.
 </li>
 <li>
 Strong interpersonal and communication skills with the ability to collaborate effectively.
 </li>
 <li>
 Analytical thinker with problem-solving skills and a results-driven mindset.
 </li>
 <li>
 Ability to multitask and perform well in a fast-paced environment.
 </li>
 </ul>
</div>

Braxtone Group

Role Purpose:Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.&nbsp;Key Responsibilities1. Business Unit Setup<ul><li>Establish the telesales division structure, staffing, and performance framework.</li><li>Develop operational workflows covering data intake, qualification, lead management, and sales conversion.</li><li>Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.</li></ul>2. Data &amp; Lead Management<ul><li>Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.</li><li>Supervise data cleaning, enrichment, and qualification processes through lead generation agents.</li><li>Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.</li></ul>3. Lead Generation &amp; Automation<ul><li>Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.</li><li>Design and oversee the automation of lead scoring, segmentation, and pipeline movement.</li><li>Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.</li></ul>4. Telesales Operations<ul><li>Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.</li><li>Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.</li><li>Annual training program for the Telesales team</li><li>Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.</li></ul>5. Performance &amp; Reporting<ul><li>Analyze conversion metrics, agent productivity, and campaign effectiveness.</li><li>Generate performance reports and actionable insights for management.</li><li>Recommend process or technology improvements to increase efficiency and customer satisfaction.</li></ul>&nbsp;Candidate ProfileEducation:<ul><li>Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field.</li><li>Certification in telesales management or CRM systems (preferred).</li></ul>Experience:<ul><li>Minimum 5–7 years of experience in telesales management within insurance or financial services.</li><li>Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.</li><li>Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.</li></ul>Skills &amp; Competencies:<ul><li>Excellent leadership and team development skills.</li><li>Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).</li><li>Analytical mindset with experience using dashboards, metrics, and performance tools.</li><li>Fluent in English. Arabic is an advantage.</li><li>Strong communication, motivational, and coaching skills.</li></ul>&nbsp;KPIs / Success Metrics<ul><li>Growth in qualified lead volume.</li><li>Lead-to-sale conversion rate.</li><li>Cost per acquisition.</li><li>Agent productivity (calls per day, talk time, conversion).</li><li>Database growth and renewal retention rates.</li></ul>

Tele-sales Manager

Alwared Group

Team Leader Finance - FMCG BusinessCompany Overview: Join a pioneering Fast-Moving Consumer Goods (FMCG) company dedicated to delivering premium products to consumers globally. Renowned for our commitment to quality and innovation, we are seeking a seasoned Team Leader-Finance to lead our finance team and drive strategic financial management.Position Overview: As the Team Leader-Finance, you will be instrumental in steering the financial health of our FMCG business. Your responsibilities will encompass financial planning, budgeting, forecasting, and ensuring regulatory compliance. We are seeking a candidate with a proven track record in financial leadership, adept at providing actionable insights to support decision-making.Responsibilities:<ul><li>Oversee all financial operations, including accounting, budgeting, and financial reporting.</li><li>Develop and implement robust financial policies, procedures, and internal controls.</li><li>Manage cash flow, working capital, and financial risk management strategies.</li><li>Lead the annual budgeting process and provide variance analysis against forecasts.</li><li>Prepare timely and accurate financial statements in compliance with regulatory standards.</li><li>Collaborate with cross-functional teams to drive cost optimization and profitability.</li><li>Conduct financial analysis to support strategic initiatives and business growth.</li><li>Build and mentor a high-performing finance team, fostering a culture of excellence and accountability.</li></ul>Qualifications:<ul><li>Bachelor's degree in Accounting, Finance, or related field; CPA or CMA preferred.</li><li>Proven experience as a Team Leader-Finance or similar role within the FMCG industry.</li><li>Thorough understanding of accounting principles, financial regulations, and reporting standards.</li><li>Proficiency in financial analysis, forecasting, and budgeting techniques.</li><li>Strong leadership skills with the ability to influence and drive change across the organization.</li><li>Excellent communication and interpersonal abilities, with a focus on collaboration.</li><li>Advanced proficiency in financial software and Microsoft Excel.</li></ul>The role is based in Bahrain.Job Types: Full-time, PermanentPay: BD400.000 - BD500.000 per monthApplication Question(s):<ul><li>Are you currently available in Bahrain?</li><li>Extensive experience and expertise in budgeting &amp; financial planning</li></ul>Experience:<ul><li>Financial analysis: 10 years (Required)</li><li>total work: 10 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Team Leader - Finance

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring an Observability Engineering Manager who will lead the development of the distributed tracing or service mesh products as part of our Observability group.
 
 
 Engineering managers at Canonical are always coders who are able to review and lead both architecture and code. They should also be astute judges of character, and comfortable setting expectations and holding colleagues accountable to them.
 
 
 We are building an observability stack that is easy to deploy and operate on Kubernetes. This is part of a broader initiative to deliver the world's best suite of open source tools, where we provide deep integration and automation for best-of-breed open source offerings that cover metrics, logging, telemetry, alerting, tracing and profiling. Our goal is to make observability tools integral and pervasive across software practices .
 
 
 Our implementation of Kubernetes operators is opinionated, resilient, and scalable, providing deep insights out of the box. The user experience is polished and seamless for the end-users, and its administrators will enjoy smooth, lightweight Day 1 and Day 2 operations. We are excited to be improving the state of the art for open-source observability.
 
 
 This is an exciting opportunity for a software engineer passionate about open source software, Linux, Kubernetes, and Observability. Build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.
 
 
 As an Engineering Manager at Canonical, you must be technically strong, but your main responsibility is to run an effective team and develop the colleagues you manage. You will develop and review code as a leader, but know that the best way to improve the product is to ensure that the whole team is focused, productive and unblocked. You are expected to help them grow as engineers, do meaningful work, do it outstandingly well, find professional and personal satisfaction, and work well with colleagues and the community. You will also be expected to be a positive influence on culture, facilitate technical delivery, and regularly reflect with your team on strategy and execution. You will collaborate closely with other Engineering Managers, product managers, and architects, producing an engineering roadmap with ambitious and achievable goals.
 
 
 We expect Engineering Managers to be fluent in the programming language, architecture, and components that their team uses. Code reviews and architectural leadership are part of the job. The commitment to healthy engineering practices, documentation, quality and performance optimisation is as important, as is the requirement for fair and clear management, and the obligation to ensure a high-performing team.
 
 
 
 Location:
 
 
 This role can be home based in the
 
 
 EMEA or Americas regions.
 
 
 
 The role entails
 
 
 <ul>
 <li>
 Manage a distributed team of engineers and its observability portfolio
 </li>
 <li>
 Organize and lead the team's processes in order to help it achieve its objectives
 </li>
 <li>
 Conduct one-on-one meetings with team members
 </li>
 <li>
 Identify and measure team health indicators
 </li>
 <li>
 Interact with a vibrant community
 </li>
 <li>
 Review code produced by other engineers
 </li>
 <li>
 Attend conferences to represent Canonical and its Observability Stack
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 A proven track record of professional experience of software delivery
 </li>
 <li>
 Professional software development experience, preferably with a track record in open source
 </li>
 <li>
 Willingness to travel up to 4 times a year for internal events
 </li>
 <li>
 Professional written and spoken English
 </li>
 <li>
 Experience with Linux (Debian or Ubuntu preferred)
 </li>
 <li>
 Excellent interpersonal skills, curiosity, flexibility, and accountability
 </li>
 <li>
 Passion, thoughtfulness, and self-motivation
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 
 
 </li>
 </ul>
 Nice-to-have skills
 
 
 <ul>
 <li>
 Experience as an engineering manager, with a track record of building great, high performance teams
 </li>
 <li>
 Professional Python development experience
 </li>
 <li>
 A working knowledge of Go
 </li>
 <li>
 Open source contribution experience
 </li>
 <li>
 Interest and experience with container technologies
 </li>
 <li>
 A proven understanding of the importance of observability and monitoring for keeping software running smoothly
 </li>
 <li>
 Experience designing and implementing observability solutions
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Observability Engineering Manager

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498 team lead jobs IN Manama

Customer Happiness Team Lead

Customer Happiness Team Lead

Team Lead Rider On Ground Ops

Team Lead Rider On Ground Ops

Tele-sales Manager

Team Leader - Finance

Observability Engineering Manager