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technical operations manager Jobs in Riyadh

technical operations manager

technical product manager

Confidential Semi-Government

<div>
 
 
 Job Purpose
 
 
 
 The role holder is responsible for driving technical decisions, ensuring high-quality solution delivery, and mentoring the team, collaborating with stakeholders to align on requirements, resolve challenges, and maintain standards for consistent and impactful results. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures.
 
 
 
 
 
 
 Job Responsibility
 
 
 <ul>
 <li>
 Drives application architecture decisions by collaborating with the team to design scalable and robust solutions aligned with the organization&rsquo;s technical strategy.
 </li>
 <li>
 Ensures the delivery of high-quality programming code by developing clean, performant, and thoroughly tested solutions that meet technical and business needs.
 </li>
 <li>
 Oversees product deployment and performance in production environments, ensuring reliability, scalability, and optimal functionality.
 </li>
 <li>
 Mentors and supports the technical team through code reviews, pair programming, and continuous feedback to enhance skills and team capabilities.
 </li>
 <li>
 Identifies and resolves technical challenges by applying architectural design principles, selecting appropriate technologies, and prioritizing tasks effectively.
 </li>
 <li>
 Partners with the Product Owner to align the squad&rsquo;s roadmap with architectural strengths and future opportunities, ensuring strategic alignment.
 </li>
 <li>
 Performs other responsibilities and tasks related to the job as directed by line manager
 </li>
 <li>
 Collaborates closely with Product Owners and Designers to refine user stories, define acceptance criteria, and effectively communicate trade-offs and design decisions.
 </li>
 <li>
 Prior experience in Telecom industry, Agile and Project delivery methodologies.
 </li>
 </ul>
 
 
 
 
 Years of Experience
 
 
 
 A minimum of 6 years of relevant experience
 
 
 
 
 
 
 Education
 
 
 
 Bachelor Degree in Computer Science or Information Technology
 
</div>

Technical Product Owner

National Parcel Stations Network | Parcelat

<div>
 The Product Manager / Product Owner is responsible for translating Parcelat's strategic initiatives and operational needs into clear, actionable product requirements. The role serves as the key link between leadership, development, operations, and external logistics partners &mdash; ensuring all stakeholders remain aligned on priorities, features, and delivery timelines.
 
 
 The objective is to manage the product backlog, drive integrations, and ensure each release effectively supports Parcelat's commercial and operational goals.
 
 
 Key Duties and Tasks:
 
 
 <ul>
 <li>
 Translating Vision into Action
 </li>
 <li>
 Convert leadership's strategic direction into product features, user stories, and acceptance criteria
 </li>
 <li>
 Maintain a clear and detailed product roadmap reflecting business priorities
 </li>
 <li>
 Collaborate with stakeholders to ensure alignment of what is being built and why
 </li>
 <li>
 Backlog Management &amp; Prioritization
 </li>
 <li>
 Own, organize, and prioritize the product backlog according to business value and urgency
 </li>
 <li>
 Facilitate sprint planning sessions with the development team
 </li>
 <li>
 Continuously refine requirements based on feedback, dependencies, and resource availability
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Work closely with developers to ensure clear understanding of requirements and timely delivery
 </li>
 <li>
 Coordinate with operations to translate on-ground feedback into product improvements
 </li>
 <li>
 Support leadership and business teams by providing product progress reports, risks, and change summaries
 </li>
 <li>
 Partner &amp; Integration Management
 </li>
 <li>
 Liaise with external logistics partners to understand their system and integration requirements
 </li>
 <li>
 Translate partner requirements into clear technical tasks and documentation for the development team
 </li>
 <li>
 Oversee integration projects end-to-end &mdash; from requirement gathering and API alignment to testing and go-live
 </li>
 <li>
 Quality, Testing &amp; Delivery
 </li>
 <li>
 Validate developed features and integrations against acceptance criteria
 </li>
 <li>
 Coordinate user acceptance testing (UAT) with internal teams
 </li>
 <li>
 Document key product decisions, updates, and release notes
 </li>
 <li>
 Continuous Improvement
 </li>
 <li>
 Collect user and partner feedback to identify improvement opportunities
 </li>
 <li>
 Assist in tracking key product KPIs and reporting performance results
 </li>
 <li>
 Recommend and prioritize enhancement ideas that deliver measurable business value
 
 
 </li>
 </ul>
 
 Job Relations:
 
 
 
 
 Internal Relations:
 
 
 
 <ul>
 <li>
 Works closely with the Business Development Director for product direction and prioritization
 </li>
 <li>
 Coordinates with Development, Operations, and Project Management teams for feature execution and testing
 </li>
 <li>
 Collaborate with Finance and Customer Service as needed for feature validation and process alignment
 
 
 </li>
 </ul>
 
 Reporting Line:
 
 
 
 Reports directly to the Business Development Director.
 
 
 External Communications:
 
 
 <ul>
 <li>
 Communicate regularly with external logistics and e-commerce partners to gather integration requirements and technical specifications
 </li>
 <li>
 Coordinates with partner technical teams for API and system alignment
 </li>
 <li>
 Supports leadership in presenting new features or system capabilities to partners and key stakeholders
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Engineering, Computer Science, or related field
 </li>
 <li>
 Product Management or Agile certification is an advantage
 </li>
 <li>
 Minimum 3 years of experience in a Product Management or Product Owner role
 </li>
 <li>
 Proven track record in writing user stories, managing product backlogs, and coordinating cross-functional delivery
 </li>
 <li>
 Experience in logistics, SaaS, or startup environments preferred
 </li>
 <li>
 Hands-on exposure to system integrations or working with API-based products
 </li>
 <li>
 Strong organizational and prioritization skills
 </li>
 <li>
 Excellent communication and documentation abilities
 </li>
 <li>
 Analytical and problem-solving mindset with attention to detail
 </li>
 <li>
 Ability to translate business requirements into technical deliverables
 </li>
 <li>
 Comfortable working in a fast-paced, agile environment
 </li>
 <li>
 Proficiency with Agile tools (e.g., Jira, Trello, or Zoho Projects)
 </li>
 <li>
 Understanding of software development life cycle and agile methodologies
 </li>
 <li>
 Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.)
 </li>
 <li>
 Fluent in English (required)
 </li>
 <li>
 Arabic proficiency (preferred)
 </li>
 </ul>
</div>

Product Manager

الرائدة | Alraedah

<div>
 
 
 Key Responsibilities
 
 
 
 
 1. Bridge Between Global and Local Teams
 
 
 <ul>
 <li>
 Serve as the primary liaison between
 
 Tray KSA
 
 ,
 
 Tray US
 
 , and
 
 Alraedah Digital
 
 .
 </li>
 <li>
 Translate commercial priorities into technical requirements and vice versa.
 </li>
 <li>
 Ensure consistent and transparent communication across all stakeholders.
 </li>
 <li>
 Challenge and negotiate technical and product decisions from the U.S. team to ensure local market fit.
 </li>
 </ul>
 
 
 2. Technical Delivery and Integration
 
 
 <ul>
 <li>
 Oversee integrations with
 
 local accounting, payments, and compliance systems
 
 to meet Saudi regulatory and business needs.
 </li>
 <li>
 Manage and monitor the
 
 technical rollout and testing of Tray Lite
 
 , ensuring compatibility with global Tray architecture.
 </li>
 <li>
 Anticipate and mitigate risks caused by backend changes from the U.S. platform that could impact KSA operations.
 </li>
 <li>
 Maintain an overview of system architecture, API dependencies, and local customization requirements.
 </li>
 </ul>
 
 
 3. Product Support and Evolution
 
 
 <ul>
 <li>
 Support the continued evolution of
 
 Tray Lite
 
 &mdash; transforming it from a pilot prototype into a stable, market-ready solution.
 </li>
 <li>
 Collaborate with product and engineering teams to define the roadmap and future vision for
 
 Tray Lite and Sajal
 
 .
 </li>
 <li>
 Ensure user feedback loops are structured, analyzed, and communicated effectively to guide development decisions.
 </li>
 </ul>
 
 
 4. Regulatory and Compliance Assurance
 
 
 <ul>
 <li>
 Oversee technical compliance for
 
 ZATCA e-invoicing
 
 and related regulations through Sajal.
 </li>
 <li>
 Ensure all integrations and product updates adhere to local laws and standards.
 </li>
 <li>
 Collaborate with legal and compliance teams to ensure secure and compliant data handling.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related technical field.
 </li>
 <li>
 
 Experience:
 
 6&ndash;10 years in technical operations, product management, or engineering leadership within
 
 SaaS, fintech, or POS systems (preferably in restaurant POS systems)
 
 .
 </li>
 <li>
 Proven experience working in
 
 multi-regional technology environments
 
 or cross-border projects.
 </li>
 <li>
 Strong understanding of
 
 API integrations
 
 ,
 
 POS architecture
 
 , and
 
 cloud-based software systems
 
 .
 </li>
 <li>
 Experience with
 
 ZATCA-compliant e-invoicing
 
 or similar regulatory technologies is a strong advantage.
 </li>
 <li>
 Track record of managing projects that bridge
 
 technical and commercial objectives
 
 .
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 
 Technical fluency:
 
 Deep understanding of software systems, APIs, and integrations.
 </li>
 <li>
 
 Operational leadership:
 
 Ability to balance technical performance, scalability, and compliance.
 </li>
 <li>
 
 Stakeholder management:
 
 Skilled at aligning global product priorities with local business needs.
 </li>
 <li>
 
 Analytical and problem-solving mindset
 
 with strong attention to detail.
 </li>
 <li>
 
 Excellent communication
 
 in both technical and business contexts.
 </li>
 </ul>
</div>

Technical Operations Manager

Unifonic

<div>Proudly voted a Great Place to Work&reg;, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we&rsquo;re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic&rsquo;s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
As an AI Product Manager, you will lead the evolution of our CX platform into a fully Agentic, AI-native experience. In this high-impact role, you will define the vision, strategy, and execution of next-generation agentic capabilities that elevate how businesses engage with customers.
You&rsquo;ll operate at the intersection of GenAI, LLMs, autonomous agent design, and real-world CX challenges driving innovation and turning cutting-edge AI into practical, scalable products.
Help us shape the future of communication by:<ul><li>
Owning the roadmap and strategy for unifonic&rsquo;s Agentic AI portfolio from ideation to launch to ongoing iteration.</li><li>
Building and scaling AI-driven autonomous agents that handle customer support, sales outreach, workflow execution, and insight generation across voice, chat, and omnichannel interactions.</li><li>
Translating complex customer use cases into intelligent, reliable agentic workflows powered by the latest GenAI and LLM advancements.</li><li>
Defining and shaping core agentic capabilities: memory, reasoning, planning, tool usage, action execution, evaluation loops, and multi-agent coordination.</li><li>
Partnering closely with Engineering, Data Science, and Design to deliver high-impact features at speed and quality.</li><li>
Working with Marketing and Sales to craft differentiated positioning, messaging, and go-to-market strategies for AI-native CX solutions.</li><li>
Exploring emerging technologies, including LLM frameworks, RAG systems, vector search, orchestration engines, agent toolkits, and copilots to inform product direction continuously.</li><li>
Owning measurable outcomes: adoption, retention, satisfaction, activation rates, and tangible business value.</li></ul> 
What you'll bring:<ul><li>
5+ years of product management experience, including 2+ years building AI/ML, GenAI, or automation products.</li><li>
Demonstrated experience working with agent-based systems, copilots, workflows, or automation platforms.</li><li>
Technical fluency, comfortable discussing LLM architecture, embeddings, fine-tuning, RAG, tool-calling, and APIs with engineering teams.</li><li>
A builder and problem-solver who thrives in ambiguity, moves fast, and excels at taking AI products from concept to shipped reality.</li><li>
Proven success launching AI-powered or highly technical products in high-growth or startup-like environments.</li><li>
Exceptional communication skills, with the ability to align executives, engineers, and customers around a shared vision.</li><li>
A strong sense of ownership and passion for applying AI to transform customer experiences and enterprise workflows.</li></ul>
As a Unifone you will receive a range of benefits:<ul><li>
Competitive salary and bonus.</li><li>
Unifonic share scheme (we are all owners!).</li><li>
30 holiday days after the first anniversary.</li><li>
Your Birthday off!</li><li>
Spend up to 25 days per year working from anywhere in the world!</li><li>
Paid leave for new parents.</li><li>
LinkedIn learning license.</li></ul></div>

Product Manager - Agentic AI

Visa

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
 
 
 
 
 The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible.
 
 
 The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.
 
 
 
 <ul>
 <li>
 Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.
 </li>
 <li>
 Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
 </li>
 <li>
 Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective
 </li>
 <li>
 Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives
 </li>
 <li>
 Proactively resolve business &amp; technical problems
 </li>
 <li>
 Manage new merchant implementations and provide consultative payment guidance to client base
 </li>
 <li>
 Manage technical escalation and issue management with global front-line support teams
 </li>
 <li>
 Meet with existing clients for regular and ad-hoc service related reviews
 </li>
 <li>
 Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value
 </li>
 <li>
 Project-manage larger customer engagements involving internal development teams or third party developers
 </li>
 <li>
 Enter case information into the CRM to ensure appropriate resolution management
 </li>
 <li>
 Offer best practice advice on CyberSource products and services and the vertical
 </li>
 <li>
 Advocate and drive product enhancement requests with our cross-functional teams
 </li>
 <li>
 Achieve and maintain CYBS product / process knowledge expert status
 </li>
 <li>
 Own and maintain Service Delivery Plan for each client
 </li>
 <li>
 Suggest and drive process improvement within the team
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
 </li>
 <li>
 E-commerce acquiring background and Technical Acumen
 </li>
 <li>
 3-5 years payments experience with university degree or equivalent experience
 </li>
 <li>
 Well demonstrated Technical Support or Account Management experience
 </li>
 <li>
 Able to skillfully prioritize and manage concurrent projects and issues.
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Experience in working with cross-functional/cross-departmental and virtual teams
 </li>
 <li>
 Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.
 </li>
 <li>
 Self-starter with strong organization and resolution management skills
 </li>
 <li>
 Arabic Speaker preferred
 </li>
 <li>
 Must demonstrate strong complex problem-solving capabilities
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Client Success Manager

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

Explore 1742+ Technical product manager in Riyadh this December. Find roles across top companies and apply now to boost your career.

1742 technical product manager jobs IN Riyadh

Technical Product Owner

Product Manager

Technical Operations Manager

Technical Operations Manager

Product Manager - Agentic AI

Client Success Manager

Customer Success Manager