product manager

project manager

marketing manager

account manager

sales engineer

senior product manager

Zid | زد

<div>
 
 📍
 
 Location:
 
 Riyadh, Saudi Arabia |
 
 Type:
 
 Full-Time
 
 
 
 
 
 
 
 Accelerate Activation. Drive Marketplace Adoption. Empower Merchant Growth!
 
 
 
 
 
 
 
 At Zid, we&rsquo;re building Total Commerce platform for the GCC, and the foundation of that growth starts with helping new merchants onboard, activate, and thrive.
 
 
 
 
 
 We&rsquo;re looking for a
 
 Senior Product Manager, Marketplaces
 
 to lead the charge on merchant acquisition and marketplace integrations. You&rsquo;ll own the strategy and execution for our flagship Marketplace products, including
 
 Mazeed.sa
 
 , and integrations with other leading platforms.
 
 
 
 
 
 
 Your mission?
 
 Simplify onboarding, increase merchant activation, and deliver seamless marketplace experiences that unlock growth for every merchant.
 
 
 
 
 
 If you&rsquo;re a data-driven product thinker who loves to optimize journeys, ship impactful features, and work across teams, this role puts you at the heart of our growth engine.
 
 
 
 
 
 
 What You&rsquo;ll Do?
 
 
 
 
 
 
 
 1. Strategy &amp; Roadmap Execution
 
 
 <ul>
 <li>
 Partner with the Product Director to define and drive the Marketplace Squad strategy.
 </li>
 <li>
 Own the roadmap across merchant onboarding, KYC, activation, and marketplace integrations.
 </li>
 <li>
 Align goals with business priorities and track progress against core KPIs.
 </li>
 </ul>
 
 
 2. Mazeed Adoption &amp; Marketplace Growth
 
 
 <ul>
 <li>
 Optimize the Mazeed experience to boost adoption and merchant value.
 </li>
 <li>
 Lead integrations with top regional marketplaces&mdash;ensuring stability, usability, and merchant success.
 </li>
 </ul>
 
 
 3. Seamless Onboarding &amp; Activation Journeys
 
 
 <ul>
 <li>
 Design flows and checklists that reduce friction and get merchants to their first sale faster.
 </li>
 <li>
 Improve activation rate, reduce time-to-value, and streamline go-live processes.
 </li>
 </ul>
 
 
 4. Unified KYC &amp; Compliance Experience
 
 
 <ul>
 <li>
 Collaborate with internal teams to build a seamless KYC and verification experience.
 </li>
 <li>
 Balance speed and compliance to remove barriers and boost conversion.
 </li>
 </ul>
 
 
 5. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with design, engineering, marketing, CRM, operations, and growth teams.
 </li>
 <li>
 Lead cross-team initiatives that drive marketplace adoption and onboarding performance.
 </li>
 </ul>
 
 
 6. Experimentation &amp; Insights
 
 
 <ul>
 <li>
 Use funnel data, behavior analytics, and A/B testing to identify drop-offs.
 </li>
 <li>
 Continuously iterate and optimize each step of the merchant journey.
 </li>
 </ul>
 
 
 7. Outcome-Driven Execution
 
 
 <ul>
 <li>
 Own and report on key metrics like Activation Rate, Time to 1st Order, and Active Merchant Growth.
 </li>
 <li>
 Prioritize based on impact, not just effort.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 
 4+ years in Product Management
 
 , ideally in growth, onboarding, or marketplace domains.
 </li>
 <li>
 Proven success in
 
 building or scaling marketplace platforms
 
 or
 
 integrating with third-party marketplaces
 
 (e.g., Amazon, Noon, Jahez, etc.).
 </li>
 <li>
 Experience working with
 
 marketplace APIs
 
 , managing integration workflows, and ensuring high data accuracy across systems.
 </li>
 <li>
 Strong analytical mindset with expertise in
 
 funnel analysis
 
 ,
 
 activation metrics
 
 ,
 
 A/B testing
 
 , and
 
 conversion optimization
 
 .
 </li>
 <li>
 Deep understanding of
 
 merchant onboarding
 
 ,
 
 KYC flows
 
 , and reducing friction in go-live journeys.
 </li>
 <li>
 Comfortable navigating
 
 multi-sided platforms
 
 , balancing the needs of merchants, partners, and internal teams.
 </li>
 <li>
 Strong collaboration and communication skills across engineering, design, marketing, CRM, compliance, and operations.
 </li>
 <li>
 Familiarity with
 
 eCommerce trends
 
 , merchant pain points, and digital retail ecosystems in MENA is a plus.
 </li>
 <li>
 Passionate about
 
 empowering SMBs
 
 , with a customer-first mindset and product thinking driven by impact.
 </li>
 </ul>
 
 
 
 
 
 You&rsquo;ll Excel in This Role If You:
 
 
 <ul>
 <li>
 Approach challenges with a growth mindset and a bias for action.
 </li>
 <li>
 Thrive in dynamic, fast-paced environments where priorities shift quickly.
 </li>
 <li>
 Enjoy building clarity from ambiguity and solving complex problems with simplicity.
 </li>
 <li>
 Are deeply curious and always seeking to understand the &ldquo;why&rdquo; behind behaviors and outcomes.
 </li>
 <li>
 Think strategically but stay grounded in execution and merchant impact.
 </li>
 <li>
 Communicate with empathy, confidence, and clarity &mdash; whether you're talking to internal or external stakeholders
 </li>
 <li>
 Take full ownership of outcomes, proactively seeking feedback and iterating quickly.
 </li>
 <li>
 Stay merchant-obsessed and continuously look for ways to improve their experience.
 </li>
 <li>
 Value collaboration, transparency, and working as one team to achieve shared goals.
 </li>
 </ul>
 
 
 
 
 
 Why Join Zid?
 
 
 
 
 Core Impact
 
 &ndash; Be at the center of Zid&rsquo;s growth engine: from sign-up to first order.
 
 
 
 Fast-Paced Product Culture
 
 &ndash; Ship fast, learn faster, and iterate constantly.
 
 
 
 Autonomy &amp; Ownership
 
 &ndash; Lead a product area with end-to-end accountability.
 
 
 
 Collaboration-First
 
 &ndash; Work with top engineers, designers, and marketers.
 
 
 
 Mission-Driven Work
 
 &ndash; Help thousands of entrepreneurs succeed in the digital economy.
 
</div>

Senior Product Manager, Marketplaces

Squadio

<div>Squadio is a Global Remote-first IT service provider headquartered in Riyadh KSA with Delivery Centers in Egypt and KSA. Our distributed teams are located in Tunisia, Egypt, KSA, Palestine, Nigeria &amp; India. We were founded in 2011 in Riyadh, KSA, as an app development company (previously Ibtikar technologies) successfully pivoted our model to support the growing need of startups and companies seeking to hire and manage their own engineering team remotely with engineers vetted by Squadio&rsquo;s talent community.
As Product Manager, you will create and implement the product vision and strategy to continuously drive value and customer success
In this role you will be responsible to:<ul>
<li>Provide Product vision, leadership, and direction to the team</li>
<li>Manage product(s) full life cycle from ideation to market launch and sustaining</li>
<li>Act as a servant leader in one of our development squads</li>
<li>Compile product requirements, develop and manage the product roadmap, manage the delivery of product features, and assess impact</li>
<li>Develop and track clear and measurable outcomes, prioritized use cases and requirements.</li>
<li>Participate and lead Cross Functional Teams (CFT) through rapid, data-driven iterations to ensure customer and business needs are met per original objectives</li>
<li>Understand competitors and the market to drive product prioritization positioning in the market.</li>
<li>Create new growth opportunities through enabling new and exciting revenue streams and use-cases</li>
<li>Develop and maintain a comprehensive and highly differentiated offerings through a clear and effective outcome-oriented road map</li>
<li>Develop and manage product-related collateral such as: product briefs, success stories, pricing/ROI model, customer-facing presentations, etc.</li>
<li>Meet regularly with key customers, prospects, and partners to solicit input and promote strategy and key value propositions</li>
<li>Assist Marketing team with press releases, website content, product alerts &amp; promotion</li>
</ul>Requirements<ul>
<li>Saudi National only</li>
<li>4+ years of Product Management experience</li>
<li>Resourcefulness, creativity and strategic thinking for troubleshooting problems</li>
<li>Clear communicator and educator - ability to communicate with designers and engineers to convey the desired outcome as well as create excitement about the work they are doing</li>
<li>You love building products that engage users - customer oriented mindset</li>
<li>Experience working with cross functional teams including sales, operations, UX/D and engineering teams</li>
<li>A track record of developing and mentoring great talent, and building and motivating high achieving teams</li>
<li>Skillset to be a data-driven decision-maker, with a willingness to experiment and iterate</li>
<li>Effective and productive collaborator to drive cross-functional initiatives</li>
<li>Empathy, humility, and listening skills</li>
<li>Fluent in English + Arabic</li>
</ul>Benefits
Package includes monthly net salary of 10,000 SAR</div>

Senior Product Manager- Saudi National

Involved Solutions

<div>
 
 We have partnered with a leading digital transformation consultancy in Riyadh, seeking a Product Manager to drive the roadmap for its next-generation data platform.
 
 
 
 
 
 
 
 About the role:
 
 
 The Product Manager will work closely with engineering, data, and business stakeholders to define and deliver data solutions that enable enterprise clients to make smarter, faster decisions. You will own the product lifecycle, from discovery through delivery, ensuring that the platform delivers value across industries.
 
 
 
 
 
 
 
 About you:
 
 
 <ul>
 <li>
 4+ years of product management experience in data or platform products.
 </li>
 <li>
 Proven ability to translate business needs into technical requirements.
 </li>
 <li>
 Familiarity with big data technologies (Spark, Kafka, Hadoop) and cloud solutions.
 </li>
 <li>
 Strong stakeholder management and communication skills.
 </li>
 <li>
 Experience working in an agile environment.
 </li>
 </ul>
</div>

Product Manager, Data Platforms

Lucid Motors

<div><div><div>Leading the future in luxury electric and mobility</div>
<div>At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.</div>
<div></div>
<div>We plan to lead in this new era of luxury electric by returning to the fundamentals of great design &ndash; where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.</div>
<div></div>
<div>Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we&rsquo;re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.</div></div><div>
We are seeking a Salesforce Technical Product Manager (TPM) to lead the development, enhancement, and optimization of our Salesforce ecosystem. This unique hybrid role combines strategic product management with hands-on technical development responsibilities. You will partner with stakeholders across business and technical teams to deliver scalable solutions that enhance our customer experience, streamline operations, and drive revenue growth.

Key Responsibilities

Product Management
<ul>
<li>Define and own the product roadmap for Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud, etc.), aligned with business objectives.</li>
<li>Gather, analyze, and prioritize requirements from cross-functional stakeholders.</li>
<li>Translate business needs into clear user stories, product specs, and acceptance criteria.</li>
<li>Lead backlog grooming, sprint planning, and feature delivery in collaboration with engineering teams.</li>
<li>Monitor and report on product performance metrics, adoption, and feedback.</li>
<li>Drive cross-functional alignment across Sales, Marketing, Customer Success, and IT.</li>
</ul>
Technical Leadership &amp; Development
<ul>
<li>Collaborate closely with Salesforce developers and architects to design scalable, secure, and high-performance solutions.</li>
<li>Contribute to the development process with hands-on work where appropriate&mdash;such as building flows, custom objects, Apex classes, Lightning components, and integrations (REST/SOAP APIs).</li>
<li>Own technical documentation for product features, data models, and architecture.</li>
<li>Ensure code quality through reviews, testing strategies, and deployment best practices.</li>
<li>Stay current with Salesforce platform updates and proactively suggest relevant innovations.</li>
</ul>
Requirements

Must-Have Qualifications
<ul>
<li>5+ years of experience in a product management role, preferably in SaaS or enterprise environments.</li>
<li>3+ years of hands-on Salesforce development experience (Apex, Lightning, Flows, SOQL/SOSL, etc.).</li>
<li>Proven track record of delivering complex technical products using Agile methodologies.</li>
<li>Strong understanding of Salesforce architecture, data model, and security principles.</li>
<li>Experience working with Salesforce Sales Cloud, Service Cloud, or Experience Cloud.</li>
<li>Ability to manage competing priorities and work cross-functionally in a fast-paced environment.</li>
<li>Excellent communication skills (technical and non-technical) and stakeholder management abilities.</li>
</ul>
Preferred Qualifications
<ul>
<li>Salesforce certifications (e.g., Salesforce Platform Developer I/II, Salesforce Administrator, or Sales/Service Cloud Consultant).</li>
<li>Experience with DevOps tools for Salesforce (Gearset, Copado, etc.).</li>
<li>Familiarity with CI/CD, Git, and test automation within Salesforce environments.</li>
<li>Understanding of business processes such as lead-to-cash, case management, or partner lifecycle.</li>
</ul></div><div><div>
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
</div>
<div>To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.</div></div></div><div></div>

Salesforce Technical Product Manager

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Be the subject matter expert (SME) for all fraud-related topics within the company.
 </li>
 <li>
 Understand all aspects of fraud across the user funnel, identify fraud patterns, and proactively drive solutions with the relevant product and operations teams.
 </li>
 <li>
 Conduct deep dives to analyze fraud across all stakeholders, including riders, vendors, and customers.
 </li>
 <li>
 Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomes.
 </li>
 <li>
 Build dashboards and reports that provide actionable insights for ongoing projects.
 </li>
 <li>
 Continuously assess and enhance operational processes, identifying areas for improvement and increased efficiency.
 </li>
 <li>
 Manage program budgets, including cost forecasting and expense control.
 </li>
 <li>
 Provide regular reports and updates to senior management on program progress, key performance indicators, and financial results.
 </li>
 <li>
 Stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions that enhance the food delivery business.
 </li>
 <li>
 Collaborate with cross-functional teams such as product, tech, logistics, commercial, and customer support to ensure alignment and successful execution.
 </li>
 <li>
 Work with local stakeholders to identify operational blockers, and engage with central teams and other internal stakeholders to drive improvements in overall operational performance.
 </li>
 <li>
 Own and manage project plans, timelines, and budgets for new initiatives or enhancements, providing regular updates to internal teams for better visibility and impact.
 </li>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, ensuring alignment with other function heads.
 </li>
 <li>
 Make critical decisions that support the strategic and tactical direction of the Division.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure goal achievement and take corrective actions when needed.
 </li>
 <li>
 Follow all relevant policies, procedures, and processes to carry out daily work in a controlled and consistent manner.
 </li>
 <li>
 Contribute to identifying opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance work environment and promote HungerStation Values, serving as a role model for peers.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4&ndash;5 years of operational experience in the e-commerce or food/tech industry, with at least 2 years in a senior-level role.
 </li>
 <li>
 Proven problem-solving abilities, with strong skills in hypothesis formulation and solution design.
 </li>
 <li>
 Proficient in data analytics, with hands-on experience using tools like Tableau and Looker Studio considered an advantage.
 </li>
 <li>
 A Bachelor&rsquo;s degree in a relevant field is required; a Master&rsquo;s degree is a plus.
 </li>
 <li>
 Experience in building and optimizing operational processes across the end-to-end journey.
 </li>
 <li>
 Solid background in project management, with a clear understanding of prioritization and the importance of meeting deadlines.
 </li>
 <li>
 A sharp product mindset, with the ability to deeply understand our ecosystem and collaborate effectively with Product teams.
 </li>
 <li>
 Strong interpersonal skills with the ability to build relationships, motivate peers, and influence stakeholders at all levels.
 </li>
 <li>
 Prior experience in addressing user fraud is a strong plus.
 </li>
 <li>
 Arabic speaker is preferred.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What We offer:
 
 
 
 <ul>
 <li>
 We offer relocation support globally to our permanent employees.
 </li>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training.
 </li>
 <li>
 Access our e-learning platform LinkedIn and participate in our various in-house training programs
 </li>
 <li>
 And much more&hellip;
 </li>
 </ul>
</div>

Product Operations Senior Specialist

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is a general application track for the product management positions at Canonical. You will set a clear vision, prioritize work effectively, and ensure the team delivers high-quality products that meet business and user needs. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow. During the interview process we will identify specific software products which would be a good fit for your interests.
 
 
 We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.
 
 
 Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.
 
 
 We have open product manager roles across a wide range of product domains, including:
 
 
 <ul>
 <li>
 Ubuntu Platform - Our Ubuntu experience on Desktop, Server, Windows (WSL), Multipass, Gaming, Enterprise, &amp; Hardware Enablement
 </li>
 <li>
 Ubuntu Pro Services - Our key commercial offerings Ubuntu Pro, Compliance, Standards, Security Engineering, and Managed Services on cloud and on prem
 </li>
 <li>
 AI/ML &amp; MLOps - Open source AI/ML solutions, AIOps automation, model lifecycle management, Kubeflow, MLFlow, KServe, and AI infrastructure on cloud and edge
 </li>
 <li>
 IoT - Ubuntu on embedded devices and/or edge servers, device management, and robotics
 </li>
 <li>
 Cloud - Ubuntu in public and private clouds, promoting automation frameworks, and including technologies such as Kubernetes, MAAS, and LXD
 </li>
 <li>
 Telco - Open source for Telco's including technologies and standards related to Core Network, RAN/vRAN, SoNIC, DENT, and SmartNICs
 </li>
 <li>
 Finance - Open source solutions for financial institutions including trading platforms, blockchain technologies, regulatory compliance, and AI-driven analytics
 </li>
 <li>
 Automotive - Open source solutions for autonomous driving, in-vehicle infotainment, connected vehicles, and compliance with automotive industry standards such as ISO 26262 and ISO 21434
 </li>
 <li>
 Application Management - Open source solutions in the enterprise including Observability, IAM, App Stores and technologies such Grafana, GitOps, and Juju Charms
 
 
 </li>
 </ul>
 If your domain of expertise isn't listed above, yet you feel it's relevant to Canonical, then feel free to apply anyway. We will route you to the most suitable team.
 
 
 
 Location:
 
 These roles are home based in the EMEA time zone. You will be expected to be located in this region.
 
 
 The role entails
 
 
 <ul>
 <li>
 Lead the product development lifecycle, reviewing the priorities and goals for your product
 </li>
 <li>
 Collaborate with cross-functional teams such as engineering, design, marketing, and sales
 </li>
 <li>
 Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track
 </li>
 <li>
 Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities
 </li>
 <li>
 Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations
 </li>
 <li>
 Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience
 </li>
 <li>
 Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training
 </li>
 <li>
 Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings
 </li>
 <li>
 Oversee the work of a product line, ensuring consistency in strategy and execution across different teams
 </li>
 <li>
 Facilitate collaboration and resolve conflicts within different teams and across other departments
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Exceptional academic results at high school and university
 </li>
 <li>
 Understanding of Linux and the wider open source software community
 </li>
 <li>
 Understanding of computer architecture, application development, datacenters, cloud or devices
 </li>
 <li>
 Passion to write about technologies and the tech landscape
 </li>
 <li>
 A strong work ethic, and personal interests aligned with the open source movement
 </li>
 <li>
 Curiosity, and the habit of continuous learning
 </li>
 <li>
 A strong sense of ownership
 </li>
 <li>
 Problem solving and the ability to innovate
 </li>
 <li>
 Outstanding communications skills in English, both verbal and written
 </li>
 <li>
 Ability to manage multiple projects or product lines while maintaining focus on key priorities
 </li>
 <li>
 Willingness to travel internationally up to 4 times a year for company events up to two weeks long
 
 
 </li>
 </ul>
 
 Additional Skills That We Value
 
 
 
 <ul>
 <li>
 Familiarity with a particular verticals (e.g. Telco, Finance, Industrial, Automotive)
 </li>
 <li>
 Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
 </li>
 <li>
 Familiarity with cloud native technologies such as Kubernetes, Docker containers &amp; Snaps
 </li>
 <li>
 Familiarity with embedded and connected device technology and ecosystems
 </li>
 <li>
 Familiarity with networking technologies - ethernet, IPv4 and IPv6, routing, firewalling, overlays such as OVN/OVS, VPNs, SR-IOV, infiniband
 </li>
 <li>
 Familiarity with telco networking - RAN, Core, CPE
 </li>
 <li>
 Experience in leading distributed teams across different time zones
 </li>
 <li>
 Demonstrated ability to foster collaboration and innovation in team settings
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Junior Product Manager

Nozomi Networks

<div><div>Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.</div>
As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption &amp; value realization, address questions, resolve issues and grow into a trusted customer advocate.

For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

If this sounds like you, read on. You could be the next &quot;Nozomier&quot;!

In this role, you will:
<ul>
<li>Develop and manage customer portfolio.</li>
<li>Own and drive the customer lifecycle &ndash; protect, nurture and deliver exceptional service to all customers.</li>
<li>Drive revenue growth by demonstrating successful achievement of customer guided value measures</li>
<li>Minimize customer churn through customer success plans and customer lifecycle management.</li>
<li>Resolve customer requests and concerns ensuring improvements to customer experience.</li>
<li>Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally.</li>
<li>Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information.</li>
<li>Be a reliable point of contact and brand ambassador for Nozomi and its products.</li>
<li>Work across departments ensuring proper customer visibility and outcomes are met.</li>
<li>Aid in product design and product development through customer feedback.</li>
<li>Assist in creating training courses and educational materials for other members of the department.</li>
<li>Evaluate and improve tutorials and other communication infrastructure.</li>
</ul>
To be successful in this opportunity, you will have:
<ul>
<li>4+ years of proven experience in a customer success position supporting a technical product</li>
<li>Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes</li>
<li>Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed.</li>
<li>Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks</li>
<li>3+ years of experience in IT and network security (OT experience is a plus)</li>
<li>Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered</li>
<li>Previous experience in a TAM or SE role is highly valuable</li>
<li>Experience working with brand image and promoting value through customer experience</li>
<li>Accountability, personal organization, and ability to multi-task.</li>
<li>Self-driven and proactive nature.</li>
<li>Excellent communication and interpersonal skills &ndash; able to compile and deliver technical reports and executive level presentations</li>
<li>Leadership and Competency engaging with CxO to technical staff.</li>
<li>Experience analyzing and optimizing processes in the Customer Success department.</li>
<li>Patient and active listener.</li>
<li>Passion for service.</li>
</ul>
#LI-Remote

#LI-AF1<div>
Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
<ul>
<li>Health &amp; Wellness</li>
<li>Financial</li>
<li>Work-Life Balance</li>
<li>Unparalleled Flexible Time-Off</li>
</ul>
Need to know information

Successful candidates will be subjected to background verification checks.

Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.

If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.</div></div>

Senior Customer Success Manager

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