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engineering manager - technology

technical operations manager

Allied Cooperative Insurance Group (ACIG)

<div>
 
 The HR department is announcing for a job opportunity for residents of
 
 
 Riyadh only
 
 
 in senior Department in for a vacant position as.
 
 
 
 
 
 
 Title: Technical Operations Manager
 
 
 
 We would like to request for whoever meets the job requirements below to kindly send their CV to the HR department on:
 
 
 Recruitment@acig.com.sa
 
 with position title on the email.
 
 
 
 
 Job Summary:
 
 
 
 
 The Technical Operating Manager is responsible for overseeing the daily operations of the company, ensuring efficient and effective processes to support business growth and customer satisfaction. The COM will collaborate with senior management to implement policies and strategies aimed at optimizing operational performance
 
 .
 
 
 
 Job Description:
 
 
 
 
 - Oversee the day-to-day operations of the company, ensuring all departments (claims, underwriting, customer service, etc.) operate smoothly and efficiently.
 
 
 
 
 - Collaborate with executive leadership to develop and implement strategic plans that align with the company's objectives and market demands.
 
 
 
 
 - Establish key performance indicators (KPIs) and metrics to measure operational success and implement corrective actions as needed.
 
 
 
 
 - Lead and mentor department heads, fostering a culture of continuous improvement and professional development.
 
 
 
 
 - Ensure all operations adhere to regulatory standards and company policies, minimizing risks and potential liabilities.
 
 
 
 
 - Enhance customer experience by streamlining processes and addressing customer feedback effectively.
 
 
 
 
 - Oversee operational budgets, ensuring effective allocation of resources to meet financial targets.
 
 
 
 
 - Identify and implement technology solutions that improve operational efficiency and customer engagement.
 
 
 
 
 
 
 
 Knowledge And Experience Required:
 
 
 <ul>
 <li>
 &nbsp;
 
 Education: Bachelor's degree.
 
 </li>
 </ul>
 
 
 - Bachelor's degree in Business Administration, Management, or related field; MBA preferred.
 
 
 
 
 - Strong leadership and team management skills.
 
 
 
 
 - Excellent analytical and problem-solving abilities.
 
 
 
 
 - Proficiency in data analysis and project management tools.
 
 
 
 
 - Exceptional communication and interpersonal skills.
 
 
 
 
 - Strategic thinking
 
 
 
 
 - Operational efficiency
 
 
 
 
 - Customer service orientation
 
 
 
 
 - Change management
 
 
 
 
 - Financial acumen
 
 
 
 
 
 
 
 Extra experience Required:
 
 
 
 
 At least 10 years in insurance filed&nbsp;&nbsp;
 
 &nbsp;
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Preferred whom has
 
 
 IFCE Certification &amp; other professional certificates
 
 
 
 
 &nbsp;
 
 
 
 Location: Riyadh
 
 
 
 
 
 * The environment is suitable for people with special need.
 
 
 
</div>

Technical Operations Manager

Abdul Latif Jameel

Responsible for proper implementation of technical service activities by ensuring all field concerns reflected to manufacturers and contributing to overall customer satisfaction by providing timely, precisely and accurately assistance on technical issues. MAJOR ACTIVITIES: Description <ul> <li>Responsible for establishing special diagnostic and calibration bay for autonomous cars as per suppliers' technical instructions and guidelines.</li> <li>Manage new vehicle testing environment</li> <li>Participate in tests and technical activities scheduled with Manufacturers/ Autonomous Cars' Supplier</li> <li>Improve/ maintain smooth system for gathering technical data from field.</li> <li>Communicate/ follow up on top technical problems with Manufacturers/ Autonomous Cars' Supplier</li> <li>Ensure the introduction of high-quality products before being set in operation.</li> <li>Maintain file for diagnostic tools/equipment and ensure their excellent working conditions (inventory/ maintenance/ upgrading/ and proper utilization)</li> <li>Recover used warranty parts to Manufacturers, whenever required.</li> <li>Organize Initial Quality Surveys (IQS) with Manufacturers/ Autonomous Cars' Suppliers after the introduction of new models. Issue market product report to Manufacturers/ Autonomous Cars' Supplier, whenever required.</li> <li>Ensure STOP CONCEPT maintained and properly implemented.</li> <li>Ensure workflow efficiency by establishing a system to assign tasks to technicians based on skill and availability.</li> <li>Recruit, train, and supervise technicians, and support staff.</li> <li>Conduct performance evaluations and provide coaching or disciplinary action when needed.</li> <li>Liaise with ALJR to ensure best implementation JMSS-ALJR SLA outcomes</li> <li>Report to management on field performance, risks, and technical developments.</li> </ul> Minimum Qualifications: <ul> <li>Degree in Mechanical/ Automotive Engineering Minimum Experience:</li> <li>8 Years in automotive industry with 2 years managerial experience. Job-Specific Skills:</li> <li>Able to deal with stress, patient, persistent.</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Management, Other, and Business Development</li> </ul> Industries <ul> <li>International Trade and Development and Repair and Maintenance</li> </ul>

Technical Field Operations Manager

2P Perfect Presentation

<div>
 
 We are looking for
 
 IT Operations Team Leader
 
 and oversee our organization's IT infrastructure and operations. The ideal candidate will ensure system performance, security, and stability while driving continuous improvement in IT services.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Lead the technical team responsible for providing the necessary support to operate infrastructure, operating systems, system software, and electronic services.
 </li>
 <li>
 Communicate with relevant stakeholders.
 </li>
 <li>
 Manage the deployment of technical changes.
 </li>
 <li>
 Oversee the implementation of regular and security updates for operating systems and software components.
 </li>
 <li>
 Supervise preventive maintenance activities to ensure service continuity.
 </li>
 <li>
 Monitor system and service performance to ensure stability and availability.
 </li>
 <li>
 Handle incidents and issues related to system operations and electronic services, and coordinate with the team to resolve them.
 </li>
 <li>
 Escalate and follow up on major issues with the support team.
 </li>
 <li>
 Provide periodic and on-demand reports on the status of infrastructure, operating systems, system software, and electronic services.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Computer Engineering, or a related IT field.
 </li>
 <li>
 Minimum of 7 years of experience in managing the operations, maintenance, and support of large-scale IT systems.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong knowledge of IT infrastructure, networks, and cloud platforms (AWS, Azure).
 </li>
 <li>
 Experience with system administration (Windows/Linux) and cybersecurity best practices.
 </li>
 <li>
 Familiarity with ITIL and service management frameworks.
 </li>
 <li>
 Project management and leadership of technical teams.
 </li>
 <li>
 Excellent problem-solving and analytical thinking.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Vendor management and budgeting experience.
 </li>
 </ul>
</div>

Information Technology Operations Team Lead

SAUDI AIRLINES

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 Accountable for the effective and efficient management and oversight of all RUH and Domestic Maintenance functions. Provides leadership for 24/7 RUH and Domestic maintenance operations, including A-check and Tooling teams, ensuring safety, regulatory compliance, sustainability, and world-class operational standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Leadership Responsibilities:
 
 
 <ul>
 <li>
 Provide overall direction for achieving Division objectives through effective leadership, performance management, and team development.
 </li>
 <li>
 Collaborate with Executive Leadership to align efforts and achieve strategic objectives.
 </li>
 <li>
 Promote a culture of safety, quality, and accountability across all maintenance operations.
 </li>
 <li>
 Actively manage incidents to minimize risks and losses, ensuring employee well-being.
 </li>
 <li>
 Support employee engagement in Safety Management System development and safety culture.
 </li>
 </ul>
 
 
 
 
 
 Technical Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement RUH &amp; Domestic Maintenance operations.
 </li>
 <li>
 Ensure continuous compliance with aircraft maintenance standards and regulatory requirements.
 </li>
 <li>
 Oversee 24/7 RUH and Domestic maintenance, including A-check and Tooling teams.
 </li>
 <li>
 Manage technical projects as directed by Head of Maintenance Operations.
 </li>
 <li>
 Ensure certifying staff maintain current authorizations through planned training programs.
 </li>
 <li>
 Apply Human Factors and Human Performance principles in the work environment.
 </li>
 <li>
 Evaluate maintenance standards and ensure service providers meet contractual performance.
 </li>
 <li>
 Ensure all maintenance activities comply with customer instructions.
 </li>
 </ul>
 
 
 
 
 
 Strategical &amp; Organizational Responsibilities:
 
 
 <ul>
 <li>
 Contribute to the development and refinement of Air Transport&rsquo;s Safety strategy aligned with SBU vision.
 </li>
 <li>
 Provide input for designing optimal organizational structures to ensure resource efficiency and effective communication.
 </li>
 <li>
 Participate in corporate decision-making to maximize profitability and shareholder returns.
 </li>
 <li>
 Promote innovation and continuous improvement in maintenance operations.
 </li>
 </ul>
 
 
 
 
 
 Budgeting &amp; Financial Performance
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Direct the preparation and consolidation of the Division&rsquo;s budget; monitor financial performance against targets.
 </li>
 <li>
 Control costs related to RUH &amp; Domestic maintenance activities.
 </li>
 <li>
 Develop and implement policies, systems, processes, and controls to ensure compliance and cost-effective service delivery.
 </li>
 <li>
 Ensure adherence to quality, health, safety, and environmental management standards.
 </li>
 <li>
 Participate in emergency response planning and implementation as required.
 </li>
 </ul>
 
 
 
 
 
 Corporate Accountabilities:
 
 
 <ul>
 <li>
 Ensure compliance with quality, health, safety, and environmental policies.
 </li>
 <li>
 Participate in emergency response plan development and application where required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering (Mechanical, Electrical, Aeronautical, Avionics, Industrial, or a related discipline).
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 A minimum of 15 years of progressive experience in maintenance operations or a related technical field.
 </li>
 <li>
 At least 8 years in a managerial position within a similar domain.
 </li>
 </ul>
 
 
</div>

General Manager, Domestic Maintenance Operations

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The
 
 
 Development and Operations Engineer &ndash; Tamheer
 
 
 supports the software development lifecycle by managing and optimizing Atlassian tools like Jira, Bitbucket, Confluence, and Crowd. This entry-level role focuses on improving workflows, automating processes with Groovy scripting, and assisting in IT Service Management (ITSM) functions such as Incident and Change Management. The candidate will work closely with teams to ensure smooth IT operations and efficient project delivery.
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s
 
 degree in IT, Computer Science, or related field.
 </li>
 <li>
 Basic experience with Atlassian tools (Jira, Bitbucket, Confluence, Crowd).
 </li>
 <li>
 Familiarity with Jira Administration and Groovy scripting.
 </li>
 <li>
 Understanding of ITSM principles and Agile or DevOps environments.
 </li>
 <li>
 Strong analytical and communication skills.
 </li>
 <li>
 Ability to learn quickly and adapt to changing technologies.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Manage and maintain Jira and related Atlassian tools.
 </li>
 <li>
 Automate workflows using Groovy scripts.
 </li>
 <li>
 Support ITSM processes (Incidents, Changes, Service Requests).
 </li>
 <li>
 Troubleshoot and resolve Jira or system-related issues.
 </li>
 <li>
 Document configurations and provide user support.
 </li>
 <li>
 Collaborate with teams to improve tools and service delivery.
 </li>
 </ul>
 
 
 
 
 
 Key Skills:
 
 
 <ul>
 <li>
 Atlassian tool administration (Jira, Confluence, Bitbucket).
 </li>
 <li>
 Groovy scripting and automation.
 </li>
 <li>
 ITSM and DevOps fundamentals.
 </li>
 <li>
 Problem-solving and technical troubleshooting.
 </li>
 <li>
 Communication and teamwork.
 </li>
 <li>
 Fast learner with attention to detail.
 </li>
 </ul>
 
 
</div>

Development and Operations Engineering - Tamheer

Bureau Veritas

<div><div><div><ul><li><div><div>1.1. Position 
Sr. Lead Auditor / Trainer</div><div> 
1.2. Location/ Department 
Riyadh / Certification</div><div> 
1.3. Reporting to 
Certification Manager / Operation Manager (Functionally)</div><div> 
1.4. Key Working Relationship 
Working with: Operations Manager, Technical Manager, Auditors, Trainers, Training Manager, Coordinators, Collectors,</div><div> 
<ul><li>
MINIMUM REQUIRED QUALIFICATIONS</li></ul></div><div> 
2.1. Specialty 
 Background in Certification / 3rd party auditing and Training</div><div> 
2.2. Education Degree 
 Bachelors in IT or Computer sciences / Master in Industrial engineering / Quality</div><div> 
2.4. Technical knowledge 
CQI IRCA accredited Lead auditor course 27001 / 20001 / 22301 / ISO 9001 / and any other ISO qualification is added advantage. 
<ul><li>
</li></ul></div> 
<div>2.5. Experience 
5+ years of experience (2+ Yeas with any CB)</div><div> 
<ul><li>
RESPONSIBILITIES / AUTHORITIES / ACCOUNTABILITIES</li></ul></div><div> 
3.1. Primary Functions 
<ul><li>
Plan, execute and complete the auditing and training assignments
</li><li>Authorized for decision of Recommendation.</li><li>
Authorize to decide the level of compliance of the client based on the verified performance.</li><li>
Authorize to decide to proceed with audit based on ISMS / BCMS / ITSMS and QHSE conditions at site.</li><li>
Accountable for any breach of HSE requirements/instruction of client or office.</li><li>
Responsible for control and performance of on-site audit activities including any planning and review, and the control of other members of audit teams.</li><li>
Authorized to lead Bureau Veritas Certification Audits and to take those decisions as necessary during Audits and to recommend for initial certification, maintaining certification or recertification.</li></ul></div><div> 
3.2. Technical Expertise<div> 
<ul><li>
Management Systems
</li><li>Audit preparation process (ISMS and local rules, if any, for each relevant certification scheme)
</li><li>Accreditation rules</li><li>
Bureau Veritas audit methodology</li><li>
Local statutory requirements</li></ul></div></div><div> 
3.3. Business Requirements 
<ul><li>
Timely sending audit plans</li><li>
Timely sending Audit Report</li><li>
Quality &amp; Quantity of Non Conformities</li><li>
Reduced Rejections from ICC</li><li>
Assignments assigned by manager other than above.
</li><li>Strong influencing skills and the ability to persuade people to adopt good practice
</li><li>(Optional: Valid KSA driving license)</li></ul></div></div></li></ul></div></div></div>

Sr. Lead Auditor And Trainer 1

Oivan

<div>
 
 What We Need
 
 
 
 The Technical Support Manager is responsible for leading the technical support and maintenance operations of key platforms and products, ensuring stability, reliability, and continuous improvement.
 
 
 This role bridges the gap between technical teams, business stakeholders, and clients, ensuring that support services and enhancements align with business needs and technical excellence.
 
 
 The Technical Support Manager combines strong technical acumen, leadership skills, and operational discipline to manage incidents, oversee support processes, and drive technical improvements across environments and integrations.
 
 
 
 What You'll Do
 
 
 
 Platform Operations &amp; Service Management
 
 
 <ul>
 <li>
 Oversee day-to-day platform support and maintenance activities to ensure uptime, performance, and service quality.
 </li>
 <li>
 Manage incident, problem, and change management processes in coordination with development, infrastructure, and client teams.
 </li>
 <li>
 Establish and monitor SLAs, ensuring timely issue resolution and proactive escalation where needed.
 </li>
 <li>
 Define, document, and continually improve support workflows, runbooks, and escalation paths.
 </li>
 <li>
 Coordinate with vendors and external partners for platform dependencies, integrations, and issue resolutions.
 </li>
 <li>
 Technical Leadership
 </li>
 <li>
 Act as the technical escalation point for complex issues, guiding teams toward effective and sustainable resolutions.
 </li>
 <li>
 Review and validate technical fixes, patches, and releases to maintain system integrity.
 </li>
 <li>
 Collaborate with architects and developers to ensure that support changes align with long-term product architecture.
 </li>
 <li>
 Identify recurring issues and propose technical or process improvements to reduce incidents.
 </li>
 <li>
 Continuous Improvement &amp; Quality Assurance
 </li>
 <li>
 Drive root cause analysis (RCA) and preventive action planning for major incidents.
 </li>
 <li>
 Track platform performance metrics and report on support KPIs and trends.
 </li>
 <li>
 Support release management and deployment readiness for updates, bug fixes, and enhancements.
 </li>
 <li>
 Ensure documentation and knowledge bases are continuously updated and accessible.
 </li>
 <li>
 Team Management &amp; Development
 </li>
 <li>
 Lead and mentor the technical support team, fostering a culture of accountability, collaboration, and customer focus.
 </li>
 <li>
 Manage resource planning, workload distribution, and performance evaluation.
 </li>
 <li>
 Facilitate ongoing training to enhance the team&rsquo;s technical and customer service capabilities.
 </li>
 <li>
 Stakeholder &amp; Client Communication
 </li>
 <li>
 Serve as the primary contact point for support-related communications with internal teams and clients.
 </li>
 <li>
 Communicate incidents, resolutions, and improvement plans clearly and effectively to non-technical stakeholders.
 </li>
 <li>
 Provide regular service reviews, performance updates, and improvement reports to management and clients.
 </li>
 <li>
 Collaboration with Development and Product Teams
 </li>
 <li>
 Work closely with product owners and development teams to ensure smooth handover of new features into support.
 </li>
 <li>
 Contribute to defining technical requirements and deployment readiness criteria for new releases.
 </li>
 <li>
 Participate in discussions around technical debt, infrastructure stability, and long-term scalability
 
 
 </li>
 </ul>
 
 What You Have
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 Proven experience (5+ years) in technical support, service delivery, or operations management roles.
 </li>
 <li>
 Strong understanding of ITIL principles, incident management, and software development lifecycle (SDLC).
 </li>
 <li>
 Experience managing cross-functional teams in a fast-paced environment.
 </li>
 <li>
 Strong problem-solving, communication, and stakeholder management skills.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At Oivan, we build digital services that make life easier &mdash;securely, globally, and sustainably. You&rsquo;ll join a multicultural, collaborative environment where technical excellence, innovation, and continuous improvement are core values.
 
 
 You&rsquo;ll have the opportunity to grow professionally by working with a global network of technology and business experts, contributing to impactful digital platforms that serve millions of users in Saudi Arabia and beyond.
</div>

Technical Support Manager

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