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technical support agent

<div><p>Who we are:</p><p>
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.</p><br>
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What you'll be doing:</p><p>
The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.</p><ul>
</ul><p>Job Description:</p><div>
End-User Support:<br>
<ul><li>Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals.</li><li>Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.</li></ul>
System Maintenance:<br>
<ul><li>Perform regular system updates, software installations, and patches.</li><li>Ensure anti-virus and endpoint security measures are active and up to date.</li></ul>
Troubleshooting and Repairs:<br>
<ul><li>Diagnose and resolve hardware failures and software malfunctions.</li><li>Coordinate with vendors for hardware replacements and warranty claims when required.</li></ul>
User Account Management:<br>
<ul><li>Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems.</li><li>Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.</li></ul>
Documentation:<br>
<ul><li>Maintain records of support tickets, troubleshooting steps, and resolutions.</li><li>Document IT processes, FAQs, and guides for end-users.</li></ul>
IT Asset Management:<br>
<ul><li>Track and maintain IT equipment inventory.</li><li>Support asset deployment and reclamation as needed.</li></ul>
Collaboration:<br>
<ul><li>Work closely with IT teams to address escalated issues and participate in IT projects.</li><li>Provide training to users on basic IT processes and tools.</li></ul></div><ul>
</ul><p>Functional/Technical Competencies:</p><p>
 Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.<br>
Basic networking knowledge (IP, DNS, DHCP, VPN).<br>
Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.<br>
Hands-on experience with Active Directory and Office 365 administration.</p><ul>
</ul><p>Experience:</p><p>
2&ndash;3 years of experience in desktop support, IT helpdesk, or similar roles.</p><ul>
</ul><p><b>Why Join GMG?</b></p><p>
At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better &ndash; for our team, our consumers, and our communities.</p><p>
If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.</p><p><b>
What we offer?</b></p><ul>
<li>
An opportunity to become part of diverse teams with international exposure</li>
<li>Comprehensive medical insurance for self</li>
<li>Residency sponsorship and flight allowances for self</li>
<li>Up to 30% discount in our premium retail sports brand stores</li>
<li>Up to 20% discount in our pharmacy chain</li></ul></div>

IT Support Engineer (Service Desk)

Zurich Insurance

<div><div><div><div><div>Job Summary</div></div><div></div><div><br>
<div>
Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC&rsquo;s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.</div><div></div><div><br>
ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.</div><div></div><div><br>
To support our expansion, we&rsquo;re looking for a dynamic and passionate IT Production Support to join the IT department. Reporting to the Head of IT Infrastructure, in the role you will ensure that our in-house cloud applications and third-party SaaS integrations run smoothly, securely, and reliably. Your role is key to delivering a seamless digital experience for Zurich and our customers and portfolios.</div></div></div><div></div><div><div><div><br>
Job Accountabilities</div><br>
</div><div><div>
</div><div>As IT Production Support, your role will involve:</div>
<ul>
<li><b>Monitor &amp; Maintain</b><br>
Proactively monitor application health, performance, and integrations in cloud environments (e.g., Azure, AWS). Respond quickly to incidents, service requests, and alerts.</li></ul><br>
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<ul>
<li><b>Troubleshoot &amp; Resolve</b><br>
Diagnose and resolve technical issues for in-house cloud apps and SaaS integrations. Collaborate with developers, vendors, and business users to identify root causes and implement fixes.</li></ul><br>
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<ul>
<li><b>Incident &amp; Problem Management</b><br>
Log, track, and manage incidents through to resolution. Document solutions and create knowledge base articles to help prevent future issues.</li></ul><br>
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<ul>
<li><b>Continuous Improvement</b><br>
Identify opportunities to automate manual tasks and improve monitoring, reliability, and user experience.</li></ul><br>
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<ul>
<li><b>Stakeholder Communication</b><br>
Communicate clearly and empathetically with stakeholders, providing timely updates and guidance during incidents and planned maintenance.</li></ul><br>
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<ul>
<li><b>Compliance &amp; Security</b><br>
Ensure all support activities follow Zurich&rsquo;s security, compliance, and risk management standards, especially when working with third-party vendors.</li></ul><br>
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<div><b>
What&rsquo;s in it for you</b><br>
<ul><li>Opportunity to work with modern cloud technologies and leading SaaS platforms.</li><li>Be part of a global, collaborative team focused on continuous improvement.</li><li>Grow your technical, communication, and problem-solving skills.</li><li>Make a real impact by supporting solutions used by Zurich and our customers every day.</li></ul></div></div></div><div></div><div><div><div><br>
Job Qualifications</div>
</div><div><div>
To be successful in your role, you will need:</div>
<ul>
<li>Bachelor&rsquo;s degree (or equivalent) in Information Technology and 5 or more years of experience in related field</li>
<li>Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.</li>
<li>Previous experience working within an international and diverse cultural organization would be beneficial.</li></ul><br>
<div></div>
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Skills:</div>
<ul>
<li>Experience supporting cloud applications (Azure, AWS) and integrating with SaaS solutions.</li>
<li>Strong troubleshooting and analytical skills.</li>
<li>Clear, customer-focused communication.</li>
<li>Knowledge of ITSM tools (e.g., ServiceNow) and incident/problem management best practices.</li>
<li>Understanding of security, compliance, and data privacy in cloud environments.</li>
<li>Willingness to participate in on-call rotations and support coverage as needed.</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
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We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div><br>
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Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Taniya Baby</li>
<li>Closing date: 29 August 2025</li></ul></div>

IT Production Support

BS International Real Estate

<p><b>Secondary / Offplan Real Estate Agent - High Commission &amp; Marketing Support! (Dubai)</b></p><p>Are you a driven real estate agent with <b>1+ year of experience</b> in the Dubai market? Join our growing team and unlock your full earning potential!</p><p>We offer:</p><ul><li><b>Highly Competitive, Commission-Based Compensation Package</b></li><li><b>Robust Marketing Support</b>: Digital campaigns, lead generation tools, and premium property listings</li><li><b>Comprehensive CRM &amp; Market Data</b> to give you the edge</li><li><b>Ongoing Training &amp; Professional Development Opportunities</b> to ensure continuous growth</li><li><b>A Supportive &amp; Collaborative Team Environment</b> where your success is our priority.</li><li><b>Your Role:</b></li></ul><p>As a Resale Agent, you will be responsible for:</p><ul><li><b>Cold calling potential clients</b> and generating leads</li><li><b>Maximizing property listings</b> and showcasing top-tier properties</li><li><b>Building and nurturing strong relationships</b> with clients to drive long-term success</li><li><b>Closing deals</b> and consistently meeting/exceeding targets</li></ul><p><b>Requirements:</b></p><ul><li><b>Previous Real Estate Experience</b> (preferred)</li><li><b>Excellent Communication &amp; Negotiation Skills</b></li><li><b>Self-Motivated, Target-Driven &amp; Proactive</b> attitude</li><li><b>Passion for Real Estate</b> and knowledge of the Dubai market</li></ul><p><b>Ready to elevate your career?</b></p><p>Apply now and join a team that supports your growth and success every step of the way!</p><p>Job Type: Full-time</p>

Property Consultant Specialist

Al Buraq Al Abyad Interior Decoration

<p><b>Key Responsibilities:Sales Training &amp; Coaching</b></p><ul><li>Develop and deliver training programs for new and existing real estate sales agents.</li><li>Conduct onboarding sessions for newly hired agents covering property listing, client interaction, CRM usage, legal compliance, and closing techniques.</li><li>Organize continuous training on real estate sales techniques, negotiation, objection handling, and client management.</li></ul><p><b>Content Development</b></p><ul><li>Create training manuals, scripts, online modules, and toolkits tailored to the real estate industry.</li><li>Work with the marketing and legal teams to ensure training content reflects current market trends, legal standards, and company branding.</li></ul><p><b>Performance Monitoring</b></p><ul><li>Analyze agent performance to identify skill gaps and training needs.</li><li>Provide individual and group coaching based on performance data and field observations.</li><li>Track training effectiveness and report improvements in agent KPIs (e.g., lead conversion rate, listings closed, client satisfaction).</li></ul><p><b>Compliance &amp; Ethics</b></p><ul><li>Educate agents on local, state, and national real estate laws and regulations.</li><li>Reinforce company policies, ethical practices, and professionalism in all client interactions.</li></ul><p><b>Collaboration &amp; Support</b></p><ul><li>Partner with Sales Managers, Team Leaders, and HR to align training initiatives with company goals.</li><li>Support agents during key phases of the sales process, including listing presentations and client negotiations.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Business, Real Estate, Marketing, or a related field (preferred).</li><li>Real estate license required or deep understanding of real estate sales practices.</li><li>3+ years of experience in real estate sales and/or real estate training.</li><li>Experience delivering live and virtual training sessions.</li><li>Strong understanding of CRM systems, listing platforms (e.g., MLS), and real estate technologies.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Certification in training, coaching, or adult learning is a plus.</li></ul><p><b>Key Competencies:</b></p><ul><li>Real estate industry knowledge and sales expertise.</li><li>Coaching and mentoring skills</li><li>Instructional design and facilitation</li><li>Analytical thinking and performance analysis</li><li>Motivation and team leadership</li></ul><p><b>Success Metrics / KPIs:</b></p><ul><li>Agent productivity increase (deals closed, revenue growth)</li><li>Faster ramp-up time for new agents</li><li>Higher lead-to-conversion ratio</li><li>Agent satisfaction and retention</li><li>Compliance with real estate laws and internal processes</li></ul><p>Job Types: Part-time, Contract<br/>Contract length: 6 months</p><p>Pay: From AED3,000.00 per month</p><p>Expected hours: 9 per week</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>SALES: 5 years (Required)</li></ul><p>Language:</p><ul><li>ENGLISH, URDU, HINDI (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Application Deadline: 25/08/2025</p>

Sales Trainer

Unigraf

<p>Job Title: Real Estate Agent</p><p>Location: Dubai</p><p>Employment Type: Full-Time</p><p>-About the Role</p><p>We are looking for ambitious and driven Real Estate Agents to join our team. This role is ideal for professionals who are passionate about property sales and rentals, enjoy building client relationships, and thrive in a results-driven environment.</p><p>You will be responsible for assisting clients in buying, selling, and renting properties, while ensuring an exceptional customer experience.</p><p>-Key Responsibilities</p><p>Source new leads through networking, referrals, and marketing activities.</p><p>Assist clients in property sales, purchases, rentals, and investments.</p><p>Conduct property viewings and provide market insights to clients.</p><p>Negotiate offers, contracts, and close successful deals.</p><p>Stay updated with real estate market trends, regulations, and competitor activities.</p><p>Build and maintain strong long-term client relationships.</p><p>Ensure compliance with company policies and legal requirements.</p><p>-Requirements</p><p>Proven experience as a real estate agent or sales professional (preferred, but not mandatory).</p><p>Strong negotiation, communication, and interpersonal skills.</p><p>Ability to work independently and as part of a team.</p><p>Goal-oriented, self-motivated, and customer-focused.</p><p>Valid driving license and own car (preferred).</p><p>-What We Offer</p><p>Attractive Salary Package with performance-based incentives.</p><p>High Commissions up to 60-70% on successful deals.</p><p>Monthly Allowance to support travel and client meetings.</p><p>Ongoing training and career growth opportunities.</p><p>Supportive team environment with marketing and lead-generation support.</p><p>Job Type: Full-time</p><p>Pay: From AED1,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience working as a Real Estate Agent?</li></ul>

Real Estate Agent

Homify Properties

<p>We're not looking for just another agent.</p><p>We&rsquo;re looking for ambitious deal-makers who want to be seen, supported, and successful. At <b>Homify Properties</b>, we&rsquo;ve redefined what it means to be a real estate company in Dubai &mdash; and now, we're building a tight-knit team of top agents who want to grow fast with us.</p><p>This is your chance to escape the overcrowded brokerages and join a company that&rsquo;s focused on you.</p><p><b>What You Get:</b></p><ul><li>100% Marketing &amp; Content Support</li><li>You focus on sales. We&rsquo;ll handle the creative.</li><li>In-house content creator + full video/photo support</li><li>Daily high-end listing videos, reels, and social content shot professionally</li></ul><p><b>Portal Power: First Page, Every Time</b></p><ul><li>All your listings get maximum exposure</li><li>Featured and boosted across Property Finder, Bayut, and Dubizzle</li><li>First-page visibility guaranteed on every listing</li></ul><p><b>Exclusive Off-Plan Access</b></p><ul><li>Direct access to top developers</li><li>VIP invitations and early launches</li><li>Guaranteed allocations for serious agents</li></ul><p><b>Tech &amp; Admin Freedom</b></p><ul><li>Full Pay out setup for easy commission payments</li><li>Admin support to save your time for what matters: clients</li></ul><p><b>Fast Commission Payouts</b></p><ul><li>50/50 Commission base, No basic salary</li><li>No long waiting</li><li>Pay out direct transfer, clean and on time</li></ul><p><b>Premium Branding That Elevates You</b></p><ul><li>Personal brand support: You grow as a known name</li><li>Modern, minimal, and premium image</li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Proven experience in Dubai real estate (1 year+)</li><li>Fluent in English (Arabic, Russian, French a plus)</li><li>Confident, hungry, and committed to closing</li><li>Presentable, professional, and team-oriented</li><li>UAE driving license and car is Plus</li></ul><p><b>Why Homify, Not Them?</b></p><p>Because we&rsquo;re not a 200-agent machine where you disappear.</p><p>You&rsquo;ll be one of the faces of our brand. We&rsquo;ll build your name, push your listings, and support you like no one else.</p><p><b>Ready to Close Deals Differently?</b></p><p>Click &ldquo;Apply&rdquo;, or DM us directly for a private chat.</p><p>You&rsquo;ve worked hard enough &mdash; now it&rsquo;s time to work smart.</p><p>Job Type: Full-time</p><p>Pay: From AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have car?</li><li>Are you comfortable with commission based structure?</li><li>What is your expected basic salary, and what commission structure would work best for you?</li></ul><p>Experience:</p><ul><li>Real Estate Agent: 1 year (Required)</li></ul>

Real Estate Sales Executive

Al Riyady For Auditing of Accounts EST

<p><b>Location:</b> Downtown, Dubai<br/><b>Salary:</b> Up to AED 6,000</p><p><b>Role Overview:</b><br/>Be the voice that sets the tone for a luxury dining experience. As Reservation Agent, you&rsquo;ll manage bookings with precision, charm, and efficiency, ensuring every guest&rsquo;s journey starts seamlessly.</p><p><b>Requirements:</b></p><ul><li>Experience in reservations/front desk role within hospitality, preferably <b>Fine Dining </b></li><li>Excellent communication and organizational skills</li><li>Ability to manage booking systems and handle high volumes</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Handle guest reservations via phone, email, and online platforms</li><li>Manage seating plans to maximize guest satisfaction and efficiency</li><li>Provide accurate information on menus, events, and promotions</li><li>Support guest inquiries with professionalism and warmth</li></ul><p><i><b>PLEASE ANSWER ALL PRE-SCREENING QUESTIONS TO BE CONSIDERED!</b></i></p><p>Job Types: Full-time, Permanent</p><p>Pay: AED5,500.00 - AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Nationality?</li><li>Do you have experience as a Reservation Agent in UAE Fine Dining?</li><li>Expected Salary?</li><li>Immediate Joiner?</li></ul>

Restaurant Reservation Agent - Luxury Dining (Downtown)

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