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technical support agent

Intradyn

<div><p>We are seeking a <b>Technical Support Engineer &ndash; Level 2</b> to join our growing support team. This role is designed for an experienced professional who can directly resolve complex technical issues for the <b>Intradyn web application</b> while providing outstanding customer support. The ideal candidate will combine strong technical knowledge with excellent communication and organizational skills, ensuring that customers receive timely, effective, and professional assistance.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul>
<li>Serve as the <b>primary technical contact</b> for customers using the <b>Intradyn web application</b>.</li>
<li>Provide technical support for the <b>Intradyn web application</b>, leveraging knowledge of Linux operating systems, databases, networking, security, virtual machines, and hardware to troubleshoot and resolve issues.</li>
<li>Troubleshoot and resolve customer-reported issues via phone, email, ticketing system, and remote sessions.</li>
<li>Maintain accurate records of issues, solutions, and follow-ups using the company&rsquo;s <b>Support CRM</b> system.</li>
<li>Collaborate with engineering, QA, and product teams to escalate and resolve recurring or high-priority issues.</li>
<li>Document solutions, create internal knowledge base articles, and contribute to customer-facing documentation.</li>
<li>Ensure all issues are handled with attention to detail, accuracy, and professionalism.</li>
<li>Participate in on-call rotations (if applicable).</li></ul><p><br>
</p><p></p><p><b>Requirements</b></p><p><b>
R</b>3&ndash;5 years of experience in <b>technical support, IT support, or system administration</b>.</p><ul>
<li>Strong working knowledge of:</li>
<li><ul><li><b>Linux OS</b> administration and troubleshooting.</li>
<li><b>Web applications</b> and common frameworks.</li>
<li><b>Database systems</b> (MySQL, PostgreSQL, or similar).</li>
<li><b>Networking fundamentals</b> (TCP/IP, firewalls, routing, VPNs).</li>
<li><b>Email Server fundamentals </b>(Microsoft Exchange, Microsoft hosted Exchange, Google Workplace).</li>
<li><b>IT security principles</b>.</li>
<li><b>Virtual machines</b> (VMware, VirtualBox, Hyper-V, etc.).</li>
<li><b>Hardware troubleshooting</b>.</li>
</ul></li><li>Experience working with <b>support CRM/ticketing systems</b> (Zendesk, Freshdesk, Salesforce Service Cloud, or equivalent).</li>
<li>Excellent <b>verbal and written communication</b> skills in <b>English</b>.</li>
<li>Strong interpersonal skills with the ability to build positive relationships with customers and internal teams.</li>
<li>Highly <b>organized, thorough, and detail-oriented</b>.</li>
</ul><p><b>Preferred Skills</b></p><ul>
<li>Certifications such as <b>CompTIA Linux+, Network+, Security+, or equivalent</b>.</li>
<li>Experience with scripting (Bash, Python, or similar) for automation.</li>
<li>Familiarity with cloud platforms (AWS, Azure, GCP).</li></ul><p><br>
</p><p></p><p><b>Benefits</b></p><ul>
<li><b>Competitive Compensation</b>: A salary and benefits package designed to reward your skills and contributions.
</li><li><b>Innovative Environment</b>: The opportunity to work with cutting-edge technologies and diverse systems that will challenge and expand your expertise.
</li><li><b>Collaboration &amp; Support</b>: Join a team that values open communication, knowledge sharing, and mutual success.
</li><li><b>National Holidays</b>: You will receive all official national holidays in Turkey, allowing you to enjoy local traditions and time with family.</li></ul></div>

Technical Support Engineer

Siemens

<div>
 As a
 <strong>
  Technical Support Specialist
 </strong>
 in
 <strong>
  Siemens eMobility
 </strong>
 call center, you will serve as the first point of contact for customers experiencing issues with
 <strong>
  electric vehicle (EV) charging stations
 </strong>
 . Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, escalate complex issues, and contribute to the efficient operation of our EV charging infrastructure.
 <br/>
 <br/>
 <strong>
  What part will you play?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide remote advanced technical support and root cause analysis for EV charging systems.
  </li>
  <li>
   Support integration efforts between EV chargers, vehicles, and backend systems.
  </li>
  <li>
   Manage and resolve technical escalations efficiently.
  </li>
  <li>
   Maintain and monitor product performance and maintenance standards.
  </li>
  <li>
   Ensure compliance with industry standards, safety regulations, and internal quality protocols.
  </li>
  <li>
   Maintain detailed documentation of support cases, resolutions, and technical learnings.
  </li>
  <li>
   Collaborate with Product Champions and R&amp;D teams to address recurring product issues and contribute to product enhancements.
  </li>
  <li>
   Provide feedback and training to frontline support teams to improve first-contact resolution rates.
  </li>
  <li>
   Accountability for adherence to operational key performance indicators (KPIs) in case management, including metrics such as Mean Time to Resolve (MTTR) and compliance with customer-specific Service Level Agreements (SLAs).
  </li>
  <li>
   Occasionally, it can be needed to travel on-site to provide expert support, with the need to travel abroad.
   <br/>
   <br/>
  </li>
 </ul>
 Objectives are:
 <br/>
 <br/>
 <ul>
  <li>
   Deliver timely and accurate solutions to technical problems.
  </li>
  <li>
   Identify and eliminate root causes of recurring issues.
  </li>
  <li>
   Drive continuous improvement in product reliability.
  </li>
  <li>
   Strengthen field support through deep technical expertise.
  </li>
  <li>
   Serve as the escalation point for field issues to the Product Champion.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What do I need to qualify for this job?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Candidates should be engineers, preferably with a degree in Electrical Engineering.
  </li>
  <li>
   A strong background in one or more of the following areas is highly desirable: electronics, information technology (IT), energy systems, or communication technologies.
  </li>
  <li>
   Relevant technical support experience is preferred.
  </li>
  <li>
   Exceptional communication skills, with a good level in both written and spoken English.
  </li>
  <li>
   High sense of customer orientation with excellent problem solving skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Speak up Culture
  </li>
  <li>
   Respectful Workplace
  </li>
  <li>
   Being part of a global work environment
  </li>
  <li>
   Attractive remuneration package
  </li>
  <li>
   Excellent recognition tools providing spot awards
  </li>
  <li>
   Learning &amp; Development opportunities for both personal and professional growth
  </li>
  <li>
   Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
  </li>
  <li>
   Creche allowance for mothers
  </li>
  <li>
   Share matching programs to become a shareholder of Siemens AG
  </li>
  <li>
   Remote working and remote living flexibility only for relevant positions
  </li>
  <li>
   Find more benefits here
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
  <br/>
  <br/>
 </em>
 <strong>
  &ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here:
 </strong>
 <strong>
  www.siemens.com/careers/digitalminds&rdquo;
  <br/>
  <br/>
 </strong>
 <strong>
  As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
  <br/>
  <br/>
 </strong>
 <strong>
  Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
  <br/>
  <br/>
 </strong>
 <strong>
  We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.
  <br/>
  <br/>
 </strong>
 <strong>
  Please find more information from our web site:
  <br/>
  <br/>
 </strong>
 <strong>
  https://new.siemens.com/tr/tr.html
  <br/>
  <br/>
 </strong>
 <strong>
  Contact
  <br/>
  <br/>
  If you need more information please don't hesitate to contact us.
  <br/>
  <br/>
  +90 216 459 20 00
  <br/>
  <br/>
 </strong>
 <strong>
  https://new.siemens.com/tr/tr/genel/iletisim.html
  <br/>
  <br/>
 </strong>
 <strong>
  insanorganizasyon.tr@siemens.com
  <br/>
  <br/>
 </strong>
 <strong>
  www.instagram.com/siemensturkiye
  <br/>
  <br/>
 </strong>
 <strong>
  https://m.youtube.com/user/Siemens
  <br/>
  <br/>
 </strong>
 <strong>
  http://www.twitter.com/siemensturkiye
  <br/>
  <br/>
 </strong>
 <strong>
  http://www.facebook.com/siemensturkiye
  <br/>
  <br/>
 </strong>
</div>


Remote Technical Support Engineer

Reset HR Consulting

<p>We are looking for <b>Technical Engineers</b> for our <b>global client operating in the industrial sector</b>. The position is based in Istanbul, Hybrid (3 days in the office).</p><p>Reporting to the Supervisor, the main responsibility is to prepare and manage <b>standard quotations and offers</b> for both internal and external customers, covering a wide range of products and systems within the <b>electrical solutions field.</b></p><p><b>Key Responsibilities:</b></p><p>&middot; Prepare and manage <b>technical quotations</b> for electrical products and systems.</p><p>&middot; Provide technical and commercial <b>pre-sales support </b>to the sales team and partners (distributors, resellers, system integrators).</p><p>&middot; Analyze customer requirements and deliver tailored solutions, including product selection, cross references, and compliance with standards.</p><p>&middot; Collaborate with sales engineers and product experts on Configure-to-Order and Engineer-to-Order projects.</p><p>&middot; Ensure accurate CRM opportunity registration and quotation documentation.</p><p>&middot; Contribute to the development and improvement of design and quotation tools.</p><p>&middot; Build product expertise and share knowledge within the team.</p><p><b>Qualifications:</b></p><p>&middot; Fluent in <b>English and Danish</b></p><p>&middot; <b>BSc in Engineering in Electrical, Mechanical, Industrial or Electronical </b></p><p>&middot; Experience with usage of electrical design software, CRM and CAD. Knowledge of EPLAN, Salesforce, SAP and BidManager is an advantage.</p><p>&middot; Analytical mindset</p><p>&middot; Cooperative, team worker</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Maa&#351;: ayl&#305;k en fazla 80.000,00TRY</p>

Technical Support Engineer (Danish and English Spekears)

Eaton

<div><p>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
</p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
The primary role of the <b>Technical Support Engineer</b> is to deliver exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. Acting as a key point of contact across multiple channels&mdash;including telephone, email, and web tickets&mdash;this position focuses on EATON's electrical product portfolio, specifically tailored devices within the Electrical division.</p><p>
In this capacity, you will engage with a diverse range of stakeholders, including end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&amp;D, manufacturing, and sales or service representatives. Your responsibilities will encompass a variety of pre-sales and post-sales functions, ensuring seamless communication and support.</p><p>
You will provide vital assistance to sales functions across the EMEA region, and partially in APAC and the Americas, addressing technical inquiries, product-specific questions, warranty issues, documentation requests, repair and calibration needs, and troubleshooting challenges. Additionally, you will guide customers in product selection and application assistance through phone and email interactions. As the first point of escalation for non-standard inquiries and advanced troubleshooting related to hardware and software, your expertise will be invaluable.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Serve as an engineering resource to resolve customer challenges related to single-phase UPS products (both hardware and software) through various communication channels, including phone, email, and web chat.</li><li>
Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams.</li><li>
Foster customer loyalty by delivering high-quality service and enhancing value through a performance-driven culture.</li><li>
Actively contribute to the organization and daily execution of technical support tasks, leveraging resources such as people, processes, and technology.</li><li>
Maintain up-to-date process documentation to ensure clarity and efficiency.</li><li>
Participate in knowledge-sharing sessions and continuous improvement initiatives, both within the team and across the organization, to implement best practices at BSC Budapest.</li><li>
Collaborate with team members to enhance customer satisfaction, minimize customer effort, and achieve improvements in cycle time and cost through effective problem-solving.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic) from an accredited institution (MSc/Electrical is an advantage).</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><ul><li>Understanding of Electrical products and basic applications</li><li>
Basic Network Knowledge</li><li>
Analytical mindset, communication skills, problem-solving</li><li>
Excellent German and English language knowledge</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we can offer to you:</b></h2>
</div><div><ul><li>Competitive compensation and benefits package</li><li>
Flexible working solutions</li><li>
Excellent working environment &ndash; safety and ethics are important for us</li><li>
Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day</li><li>
Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University</li></ul><p>
#LI-KK2</p></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Technical Support Engineer - German Speaker

KoçDigital

<div>
 <p>
  <strong>
   Company Profile
  </strong>
 </p>
 <p>
  At Ko&ccedil;Digital, we combine the strengths of Ko&ccedil; Holding to help our clients tackle their most complex digital challenges. We deliver sustainable impact, lead with breakthrough insights, and enable organizations to thrive. Leveraging Advanced Analytics, Generative AI, and IoT solutions, we unlock tangible, lasting value across industries.
 </p>
 <p>
  You will join a constellation of AI-driven teams focused on delivering practical, real-world outcomes using the latest AI technologies, from edge analytics to multi-agent systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Profile
  </strong>
 </p>
 <p>
  We are seeking Senior AI Engineers who are passionate about agentic AI systems, llm adaptation, and real-world deployments. The role is hands-on and research-driven, blending model engineering with system design. You will work on data analysis, large-scale generative AI, multi-agent orchestration, and advanced NLP/vision applications that power next-generation enterprise solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <strong>
   Academic &amp; Professional Background
  </strong>
 </p>
 <ul>
  <li>
   Degree in Computer Science, Data Science, Industrial/Mathematics Engineering, or related fields (MS/PhD preferred).
  </li>
  <li>
   5+ years hands-on experience in applied data science or AI engineering, with at least 2+ years in llm or agentic AI development.
  </li>
 </ul>
 <p>
  <strong>
   Technical Expertise
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in fine-tuning, and deploying LLMs/VLMs (e.g., GPT, LLaMA, Gemma, Mistral, etc.).
  </li>
  <li>
   Hands-on experience with OpenAI APIs and ecosystem (chat/completions, embeddings, fine-tuning, tool-calling), and ability to integrate them into agentic workflows.
  </li>
  <li>
   Practical expertise with LangGraph (or equivalent frameworks) for multi-agent orchestration and workflow automation.
  </li>
  <li>
   Hands-on experience with vLLM, PEFT/LoRA, and parameter-efficient tuning for scalable and cost-effective deployment.
  </li>
  <li>
   Strong background in NLP use-cases (summarization, QA, information extraction, topic clustering, retrieval-augmented generation).
  </li>
  <li>
   Experience in agentic AI systems (MCP, A2A protocols, tool-calling, autonomous decision making).
  </li>
  <li>
   Familiarity with multi-modal AI (text, image, structured data) and vision-language models.
  </li>
  <li>
   Proficiency in FastAPI for serving models and integrating agentic workflows into production systems.
  </li>
  <li>
   Expertise in working with structured databases (SQL/Postgres), unstructured data systems (NoSQL), and vector databases (e.g., Pinecone, Weaviate, FAISS, Milvus).
  </li>
  <li>
   Strong programming skills in Python, with experience in PyTorch, TensorFlow, Hugging Face ecosystem.
  </li>
  <li>
   Cloud &amp; distributed computing experience (Azure, AWS, or GCP). GPU programming knowledge is a plus.
  </li>
  <li>
   Experience in Docker and containerized deployments, enabling scalable and portable AI/agentic systems across environments.
  </li>
  <li>
   Experience with MLOps pipelines, data engineering, and knowledge graphs preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft Skills
  </strong>
 </p>
 <ul>
  <li>
   Ability to translate business problems into AI solutions with measurable ROI.
  </li>
  <li>
   Curious, proactive, and impact-driven mindset.
  </li>
  <li>
   Excellent analytical thinking, problem solving, and team collaboration skills.
  </li>
  <li>
   Strong communication skills in English (both technical and non-technical).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Design, build, and deploy advanced agentic AI systems, orchestrating LLMs, tools, and workflows using LangGraph, MCP, and agent frameworks.
  </li>
  <li>
   Implement parameter-efficient fine-tuning (PEFT/LoRA) and optimize LLM/VLM inference using vLLM for production use-cases.
  </li>
  <li>
   Develop next-gen NLP and multimodal solutions: summarization, retrieval-augmented QA, creative content generation, intelligent copilots, compliance automation, and more.
  </li>
  <li>
   Architect A2A (Agent-to-Agent) communication protocols for collaborative multi-agent ecosystems.
  </li>
  <li>
   Build and serve AI solutions via FastAPI, ensuring scalability, security, and enterprise-grade integration.
  </li>
  <li>
   Design data pipelines for structured, unstructured, and vector data stores, ensuring efficient retrieval and grounding for AI agents.
  </li>
  <li>
   Collaborate with data engineers, product managers, and UX teams to ensure solutions meet business and technical requirements.
  </li>
  <li>
   Lead technical knowledge sharing (trainings, mentoring, best practices) to elevate the AI team&rsquo;s capabilities.
  </li>
  <li>
   Evaluate state-of-the-art AI research and translate into deployable solutions for enterprise environments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we offer:
  </strong>
 </p>
 <ul>
  <li>
   Akademi Plus - Technical and Personal Development Trainings
  </li>
  <li>
   Ko&ccedil; Group and internal career opportunities/rotations
  </li>
  <li>
   On-campus sports center and Ko&ccedil; Community Sports Club opportunities
  </li>
  <li>
   Flextra - Flexible benefits package
  </li>
  <li>
   Social Support Payments
  </li>
  <li>
   Mobile phone and internet
  </li>
  <li>
   TokenFlex digital meal card
  </li>
  <li>
   Birthday leave
  </li>
  <li>
   The privileged world of being a Ko&ccedil; member with Ko&ccedil; Ailem, Ko&ccedil; Akademi, and Ko&ccedil; Healthcare
  </li>
 </ul>
 <p>
 </p>
</div>


Data Scientist

M.E YÜKSEL HOLDİNG

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
&#350;irketin t&uuml;m donan&#305;m altyap&#305;s&#305;n&#305;n y&ouml;netimi (bilgisayarlar, yaz&#305;c&#305;lar, el terminalleri, kamera sistemleri)T&uuml;m istasyonlardaki router, modem, access point gibi cihazlar&#305;n kurulumu, bak&#305;m&#305; ve takibiLogo ERP ba&#351;ta olmak &uuml;zere &#351;irket yaz&#305;l&#305;mlar&#305;na teknik destek ve kullan&#305;c&#305; e&#287;itimi sa&#287;lamakKamera g&uuml;venlik sistemlerinin kurulumu, izlenmesi ve ar&#305;za takibiT&uuml;m lokasyonlarda internet, a&#287; ve ba&#287;lant&#305; s&uuml;reklili&#287;inin sa&#287;lanmas&#305;Yeni teknolojilerin takibi, ihtiya&ccedil;lar&#305;n analiz edilmesi ve uygun ekipmanlar&#305;n sat&#305;n al&#305;nmas&#305;na katk&#305;IT envanter takibi ve sistemsel iyile&#351;tirme &ouml;nerilerinin sunulmas&#305;Siber g&uuml;venlik, veri yedekleme ve kullan&#305;c&#305; eri&#351;im kontrollerinin sa&#287;lanmas&#305;na destekYerinde ke&#351;if, kurulum ve servis s&uuml;re&ccedil;lerinde aktif rol al&#305;nmas&#305;</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><p>
Bilgisayar m&uuml;hendisli&#287;i, bili&#351;im sistemleri, elektronik veya ilgili b&ouml;l&uuml;mlerden mezunEn az 3 y&#305;l IT destek, sistem y&ouml;netimi ve saha tecr&uuml;besi olanWindows i&#351;letim sistemleri, a&#287; yap&#305;lar&#305;, modem/router kurulumu konular&#305;nda ileri d&uuml;zey bilgi sahibiLogo ERP ya da benzeri kurumsal yaz&#305;l&#305;mlar konusunda bilgi sahibiKamera sistemleri ve el terminalleri konusunda deneyimliTeknolojiyi yak&#305;ndan takip eden, analitik d&uuml;&#351;&uuml;nebilen, &ccedil;&ouml;z&uuml;m ve sonu&ccedil; odakl&#305;B s&#305;n&#305;f&#305; ehliyeti olan, aktif ara&ccedil; kullanabilen, seyahat engeli bulunmayanTak&#305;m &ccedil;al&#305;&#351;mas&#305;na uyumlu, gerekti&#287;inde ba&#287;&#305;ms&#305;z karar alabilen</p></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Bilgi &#304;&#351;lem Destek Eleman&#305;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Bilgi Teknolojileri
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Eleman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305;
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>8.10.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>8.10.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>30.11.2025</div></div></ul></div>

Bilgi İşlem Destek Elemanı

Fairmont

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><p>
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.</p><p>
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.</p><b><br>
Job Description</b><p><b><br>
Reservation Agent</b></p><p>
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.</p><p>
What is in it for you:<br>
Complementary Health Insurance, Transportation Allowance, talent development opportunities and Corporate Social Responsibility activities. You will also be eligible to use Heartist Rates among all Accor Hotels.</p><p><br>
What you will be doing:</p><ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Process all external and internal calls either by redirecting calls or assisting the caller</li><li>
Take ownership of the caller&rsquo;s request and ensure follow up according to the hotel&rsquo;s standards</li><li>
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering</li><li>
Maintain and monitor the &ldquo;Reservation&rdquo; software system</li><li>
Serve as a liaison for Guests requiring information relating to all aspects of the hotel</li><li>
Handle and distribute faxes, voice messages and written messages for internal and external Guests</li><li>
Follow department policies, procedures and service standards</li><li>
Other duties as assigned</li></ul><br>
<b>
Qualifications</b><p><br>
Your experience and skills include:</p><ul><li>
Good command of English</li><li>
Previous customer related experience an asset</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills</li><li>
Computer literate in Microsoft Window applications required</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work well under pressure in a fast paced environment</li><li>
Ability to work cohesively with fellow colleagues as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul><br>
<b>
Additional Information</b><p><br>
Your team and working environment:<br>
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Reservation Agent

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