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technical support analyst

Dubizzle Labs

<div>
 As a Senior Systems Analyst, your primary responsibility will be to provide continuous support and enhancement for essential IT systems and their underlying infrastructure in an environment primarily reliant on Sage ERP. Your role will be centered around driving technological innovation and advancement within the organization. You will deliver initial and secondary support to approximately 200 users across multiple legal entities, addressing IT incidents through the help desk. Additionally, you may collaborate with project teams as needed, leveraging your technical expertise to aid in project planning, execution, and testing.
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  Job Responsibilities
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   Manage system updates, coordinate testing and production readiness of the data that supports creation and maintenance of batch records.
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   Deliver continuous support to our users in an environment based on Sage ERP, Payroll, Upflow, Certify, Salesforce, and various other systems.
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   Work with internal teams to assess maintenance updates and upgrades to the systems and participate in all testing and release to production of these changes to the platform.
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   Responsible for system management and delivery to assess new system capabilities.
  </li>
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   Create, release and modify reporting suite through Crystal and Business Intelligence.
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  Job Requirements
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   Minimum Bachelors degree with a Computer Science background is preferred.
  </li>
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   Sage Certification/ Microsoft Certification would be a plus.
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   5 + years of experience in a similar role.
  </li>
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   Experience of development/integration of ERP systems and customized applications.
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   SQL Server, Query Writing, In-depth knowledge of Python and .Net development.
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   Microsoft Development Platform and Crystal Reports.
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   Programming VBA macros.
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   In depth knowledge of ERP and other systems, preferred experience within a Sage based environment.
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   Strong Organizational and time management skills.
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   Good communication and interpersonal skills.
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Senior System Analyst

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division</div><div>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.</div><div>
Division Link: https://www.jonasclub.com/</div><div><br>
We&rsquo;re looking for an experienced and passionate Technical Support Specialist (Level 3 &ndash; Production Support / Developer) who thrives on solving complex problems, enjoys diving deep into technical challenges, and cares about delivering excellent service experiences.<br>
This role isn&rsquo;t just about fixing issues, it&rsquo;s about ownership, collaboration, and making sure our clients feel confident in the reliability of our Club Software products. You&rsquo;ll act as a bridge between clients, support teams, and developers, taking on escalated cases that require advanced troubleshooting, production support, and in some cases, developer-level problem-solving.<br>
If you&rsquo;re someone who likes being the &ldquo;go-to&rdquo; expert for tough technical cases and has a passion for helping clients succeed, this role is for you.</div><div></div><div>
Key Responsibilities:<br>
<ul><li>Advanced Customer Support &amp; Resolution:</li></ul>
Be the escalation point for complex client issues. Work through tough problems like server failures, application errors, database issues, and system performance challenges. Provide clear communication and timely solutions while keeping the client informed every step of the way.<br>
<ul><li>Production &amp; Technical Troubleshooting:</li></ul>
Act as Tier 3 support, handling production-level problems such as:<br>
o Application crashes<br>
o Network/server connectivity issues<br>
o Database query errors (SQL/MS SQL/MySQL)<br>
o Troubleshooting installs, upgrades, and activations<br>
o Diagnosing both common and &ldquo;out of the box&rdquo; errors<br>
Collaborate closely with developers when code-level fixes are required.</div><ul><li> Developer-Level Problem Solving:</li></ul>
Use your technical background to support debugging, log analysis, and performance tuning. Familiarity with scripting languages (C#, SQL scripting, PowerShell, etc.) will help you dig into root causes and resolve technical roadblocks.<br>
<ul><li>Cross-Team Collaboration:</li></ul>
Partner with Development, QA, Operations, and other business units to align on fixes, enhancements, and product stability. Share insights and patterns that help improve the overall product experience.<br>
<ul><li>Knowledge Sharing &amp; Client Guidance:</li></ul>
Empower clients to use our software effectively by offering best practice guidance and training when needed. Help them not only solve immediate issues but also optimize their long-term use of our solutions.<br>
<ul><li>Service Support &amp; Documentation:</li></ul>
Document technical solutions, contribute to internal knowledge bases, and maintain accurate records in the ticketing system. Make sure clients are never left guessing about their case status.<br>
<ul><li>Continuous Improvement:</li></ul>
Monitor recurring issues, analyze feedback, and suggest long-term fixes or product enhancements. Work proactively to reduce repeated escalations and increase customer satisfaction.<br>
<ul><li>Event &amp; Member Service Support:</li></ul>
Provide behind-the-scenes technical support for client events, ensuring systems run smoothly and members have seamless access to exclusive services.<div></div><div>
Skills &amp; Qualifications:<br>
<ul><li>Communication:</li></ul>
Excellent verbal and written English skills. Able to explain highly technical concepts to both technical and non-technical clients without jargon overload.<br>
<ul><li>Technical Proficiency:</li></ul>
Strong knowledge of:<br>
o SQL databases (MS SQL/MySQL)<br>
o Windows Server environments<br>
o Server/client application installations<br>
o Debugging and basic scripting/development (C#, PowerShell, or similar)</div><div>
Experience with Microsoft Azure and Virtual Server environments is a big plus.</div><div><br>
Experience:<br>
o 5+ years in a Tier 2/3 technical support or production support role (ideally with exposure to software development environments).<br>
o Experience in accounting-based applications, or industries like Golf Clubs, Hotels, or Hospitality is an asset.<br>
<ul><li>Mindset &amp; Soft Skills:</li></ul>
o Highly organized with strong multitasking skills.<br>
o Calm under pressure with the ability to troubleshoot in fast-paced situations.<br>
o Team player, but equally comfortable taking full ownership of issues.<br>
o Service-oriented with empathy and professionalism.</div><div></div><div>
Education:<br>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.<br>
Preferred Skills<br>
<ul><li>Basic understanding of accounting principles.</li><li>Familiarity with ticketing systems (Zendesk, JIRA, ServiceNow, or similar).</li><li>A proactive, curious mindset with the drive to learn new systems, tools, and business processes.</li></ul></div><div></div><div>
What You&rsquo;ll Bring<br>
<ul><li>A genuine passion for helping people through technology.</li><li>The ability to solve complex problems with both technical depth and customer empathy.</li><li>A collaborative spirit that thrives in cross-functional teamwork.</li><li>The discipline to manage multiple priorities while still delivering high-quality results.</li><li>A professional presence with a personal touch&mdash;clients should feel supported, not just &ldquo;handled.&rdquo;</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Support Specialist (Level 3 – Production Support / Developer)

Algo

<div><p>Job Title: Technical Support Engineer - L2</p>
<div>
Location: DHA Phase-8, Lahore (on-site role)<br>
Working Hours: Australian Time Zone<br>
<br>
<b>Job Summary:</b><br>
Responsible for providing Tier 2 (L2) support to our customers by researching, diagnosing,<br>
troubleshooting data issues and resolving incidents and providing support for data issues and other<br>
technical problems for our Algo platforms.<br>
<b><i>This role requires excellent English verbal and written communication skills as well as the ability to</i></b><br>
<b><i>work under pressure when customers are experiencing critical data issues.</i></b><br>
Tier 2 Technical System Support, plays an important role as the front-line interface between our<br>
services team and the Product &amp; Engineering teams. Their primary responsibility is to provide<br>
customer support by resolving L2 data and replenishment system support incidents in accordance with<br>
applicable service level agreements.<br>
<b>Job Responsibilities:</b><br>
<b>Advanced Troubleshooting:</b><br>
<ul><li>Diagnose and resolve complex data issues between different data sources and reporting that escalate from L1 support. Fix data and application issues based on defined SOPs.</li><li>Analyze, provide and interpret data to identify root causes of problems.</li><li>Collaborate with engineering teams to resolve software bugs and data inconsistencies.</li></ul><b>
Customer Support:</b><br>
<ul><li>Provide high-level support to service team regarding data or system related inquiries and issues.</li><li>Communicate effectively with service team to understand their problems and provide timely resolutions.</li><li>Document and follow up on customer issues to ensure satisfaction.</li></ul><b>
Data Management:</b><br>
<ul><li>Oversee data imports, exports, and integrations between systems.</li><li>Ensure data accuracy and integrity across different platforms.</li><li>Perform data validation and cleansing as needed.</li><li>Assist in requests and starting/stopping Azure services to meet SLAs.</li></ul><b>
System Monitoring and Maintenance:</b><br>
<ul><li>Monitor inbound/outbound data feeds, job queue management and customer files. If missing then create ticket, escalate to customer parties and post once received.</li><li>Perform routine system checks and maintenance tasks to ensure optimal performance.</li><li>Update and maintain knowledge base articles and documentation related to data support.</li></ul><b>
Collaboration and Communication:</b><br>
<ul><li>Work with cross-functional teams including Development, QA, services and Product Management to address data-related issues.</li><li>Provide feedback and insights on data-related features and improvements.</li><li>Participate in meetings to discuss ongoing issues and solutions.</li></ul><b>
Training and Knowledge Sharing:</b><br>
<ul><li>Assist in training L1 support staff on advanced data troubleshooting techniques.</li><li>Share knowledge and best practices with the team to improve overall support capabilities.</li><li>Stay updated on industry trends and best practices in data management and SaaS solutions.</li></ul><b>
Reporting and Analysis:</b><br>
<ul><li>Generate data for reports on data issues, trends, and resolution metrics.</li><li>Analyze data to identify recurring problems and suggest preventive measures.</li><li>Contribute to internal documentation and process improvement initiatives.</li></ul><br>
<b>
Qualifications Needed:</b><br>
<b>Education &amp; Experience:</b><br>
<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field, or equivalent work experience.</li><li>3-5 years of experience in data support, with a strong background in SaaS supply chain applications.</li></ul><b>
Technical Skills:</b><br>
<ul><li>Advanced computer skills (SQL, Python, Power BI, Java).</li><li>The ability to read code and understand general coding concepts.</li><li>Experience with data integration tools and techniques.</li><li>Experience with Cloud based solutions (specifically Azure).</li><li>Familiarity with supply chain management concepts and software.</li></ul><b>
Soft Skills:</b><br>
<ul><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to work independently and manage multiple priorities.</li><li>Strong attention to detail.</li></ul></div></div>

Technical Support Engineer - L2

Physicians Revenue Group

<p>Tekboox, a US-based IT solutions company, is hiring an <b>IT Support Associate</b> to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.</p><p><b>Responsibilities:</b><br/>&middot; Provide first-level support to end users for hardware, software, and network issues.<br/>&middot; Troubleshoot problems such as system slowdowns, connectivity issues, and application errors.<br/>&middot; Assist with password resets, email access, and printer-related issues.<br/>&middot; Install, configure, and update operating systems, software, and security patches.<br/>&middot; Set up laptops, desktops, and mobile devices for employees.<br/>&middot; Perform routine checks to ensure hardware and systems run efficiently.<br/>&middot; Support basic LAN/Wi-Fi troubleshooting and network printer setup.<br/>&middot; Create, manage, and disable user accounts in Active Directory or similar platforms.<br/>&middot; Ensure proper access rights and permissions as per company policy.<br/>&middot; Follow IT security practices including antivirus, backups, and safe usage policies.<br/>&middot; Log support requests and resolutions in the helpdesk system.<br/>&middot; Maintain IT inventory of devices, licenses, and accessories.<br/>&middot; Document troubleshooting steps and standard procedures.<br/>&middot; Collaborate with senior IT staff for escalated issues and provide guidance to users.</p><p><b>Requirements:</b><br/>&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).<br/>&middot; 6 months &ndash; 1 year of IT support experience (internship or professional).<br/>&middot; Basic knowledge of Windows OS, networking fundamentals, and troubleshooting.<br/>&middot; Familiarity with Active Directory, Microsoft 365, or similar platforms.<br/>&middot; Strong problem-solving, communication, and customer service skills.</p><p><b>Job Location &amp; Timing:</b><br/>Location :DHA Y Block Lahore<br/>Timing :Night Shift 6pm to 3am (Onsite 5days a week)<br/>Interested apply Saddam.hussain@tekboox.com</p><p>Job Type: Full-time</p><p>Work Location: On the road</p>

IT Support Associate

TekBoox

<p>Tekboox, a US-based IT solutions company, is hiring an <b>IT Support Associate</b> to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.</p><p><b>Responsibilities:</b></p><p>&middot; Provide first-level support to end users for hardware, software, and network issues.</p><p>&middot; Troubleshoot problems such as system slowdowns, connectivity issues, and application errors.</p><p>&middot; Assist with password resets, email access, and printer-related issues.</p><p>&middot; Install, configure, and update operating systems, software, and security patches.</p><p>&middot; Set up laptops, desktops, and mobile devices for employees.</p><p>&middot; Perform routine checks to ensure hardware and systems run efficiently.</p><p>&middot; Support basic LAN/Wi-Fi troubleshooting and network printer setup.</p><p>&middot; Create, manage, and disable user accounts in Active Directory or similar platforms.</p><p>&middot; Ensure proper access rights and permissions as per company policy.</p><p>&middot; Follow IT security practices including antivirus, backups, and safe usage policies.</p><p>&middot; Log support requests and resolutions in the helpdesk system.</p><p>&middot; Maintain IT inventory of devices, licenses, and accessories.</p><p>&middot; Document troubleshooting steps and standard procedures.</p><p>&middot; Collaborate with senior IT staff for escalated issues and provide guidance to users.</p><p><b>Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</p><p>&middot; 6 months &ndash; 1 year of IT support experience (internship or professional).</p><p>&middot; Basic knowledge of Windows OS, networking fundamentals, and troubleshooting.</p><p>&middot; Familiarity with Active Directory, Microsoft 365, or similar platforms.</p><p>&middot; Strong problem-solving, communication, and customer service skills.</p><p><b>Job Location &amp; Timing:</b><br/>Location :DHA Y Block Lahore<br/>Timing :Night Shift 6pm to 3am (Onsite 5days a week)<br/>Interested apply Saddam.hussain@tekboox.com</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

FitMatch Consulting Group

<p><b>Job Title:</b> Associate Business Analyst</p><p><b>Location:</b> Onsite<br/><b>Job Type:</b> Full-time</p><p><b>About the Role:</b></p><p>We are looking for a <b>Business Analyst</b> who is detail-oriented, technically strong, and can easily understand tools, CRMs, and business processes. The ideal candidate may be a fresh graduate but should have strong analytical skills, problem-solving ability, and a passion for bridging the gap between business needs and technology.</p><p><b>Key Responsibilities:</b></p><ul><li>Gather, analyze, and document business requirements from stakeholders.</li><li>Translate business needs into clear technical specifications for development teams.</li><li>Work with CRMs, data visualization tools, and business software to provide insights.</li><li>Create reports, workflows, and process maps to improve efficiency.</li><li>Support project teams with data analysis, testing, and implementation.</li><li>Continuously identify gaps and suggest process or system improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, IT, Computer Science, or related field (fresh graduates welcome).</li><li>Strong technical aptitude with the ability to learn and adapt to CRMs and business tools quickly.</li><li>Knowledge of MS Excel, SQL, or visualization tools (Power BI, Tableau, etc.) is a plus.</li><li>Strong analytical, critical thinking, and communication skills.</li><li>Ability to work collaboratively and manage multiple tasks effectively.</li></ul><p><b>What We Offer:</b></p><ul><li>Hands-on exposure to business analysis, tools, and processes.</li><li>Training and mentorship to strengthen technical and analytical skills.</li><li>A dynamic environment with growth opportunities.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Associate Business Analyst

Agilifytech

<p><b>Females are encouraged to apply.</b></p><p>JD is as mentioned below:</p><p><b>1. Lead Generation &amp; Outreach</b></p><p>&middot; Identify and engage potential clients through LinkedIn, Upwork, Freelancer, and other platforms.</p><p>&middot; Build and maintain a consistent sales pipeline of prospects.</p><p><b>2. Client Engagement</b></p><p>&middot; Conduct initial discovery calls to understand client needs.</p><p>&middot; Present company services (AI/ML, custom software, web/mobile apps, UI/UX).</p><p>&middot; Nurture relationships until prospects are ready for BDM handover.</p><p><b>3. Proposal Support</b></p><p>&middot; Coordinate with the Business Analyst and technical team to ensure proposals are accurate and timely.</p><p>&middot; Draft and customize basic proposals under supervision.</p><p><b>4. CRM &amp; Reporting</b></p><p>&middot; Maintain up-to-date records of leads, opportunities, and client communication.</p><p>&middot; Provide weekly sales activity reports to the BDM.</p><p><b>5. Collaboration</b></p><p>&middot; Work closely with the BDM, Business Analyst, and marketing team to align outreach with campaigns.</p><p>&middot; Share client feedback with the internal team for service improvement.</p><p><b>Required Skills &amp; Qualifications</b></p><p>&middot; Bachelor&rsquo;s degree in Business, Marketing, IT, or related field.</p><p>&middot; 1&ndash;3 years of sales or business development experience in IT/software services.</p><p>&middot; Strong written and verbal communication skills in English.</p><p>&middot; Familiarity with LinkedIn, Upwork, and other freelancing/job platforms.</p><p>&middot; Ability to manage multiple leads and prioritize effectively.</p><p>&middot; Proficiency in MS Office and CRM tools.</p><p><b>Preferred Skills</b></p><p>&middot; Knowledge of software development lifecycle and technical terminology.</p><p>&middot; Experience in international sales (North America, Europe, Middle East).</p><p>&middot; Negotiation and presentation skills.</p><p>&middot; Ability to work independently with minimal supervision.</p><p><b>Performance Indicators (KPIs)</b></p><p>&middot; Number of qualified leads generated per month.</p><p>&middot; Conversion of leads to opportunities.</p><p>&middot; Timeliness and accuracy of proposal submissions.</p><p>&middot; Client satisfaction feedback from first contact.</p><p>&middot; Contribution to quarterly revenue</p><p><b>Share resume at</b> shaziaqasim86@gmail.com</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Sales Executive/Lead Generator/Bidding Expert

Explore 1317+ Technical support analyst in Lahore this September. Find roles across top companies and apply now to boost your career.

1317 technical support analyst jobs IN Lahore

Senior System Analyst

Technical Support Specialist (Level 3 – Production Support / Developer)

Technical Support Engineer - L2

IT Support Associate

IT Support Associate

Associate Business Analyst

Sales Executive/Lead Generator/Bidding Expert