bmc helix support / technical support analyst-remote Jobs in Riyadh

bmc helix support / technical support analyst-remote

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application support associate manager

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customer service specialist

technical support analyst

Müller's Solutions

<div>
 M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner
  </li>
  <li>
   Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues
  </li>
  <li>
   Assist in the onboarding and training of clients on Helix functionalities and best practices
  </li>
  <li>
   Document technical issues and solutions in detail to create a knowledge base for internal and customer use
  </li>
  <li>
   Collaborate with development and DevOps teams to understand client needs and implement effective solutions
  </li>
  <li>
   Stay current on Helix product updates and enhancements, effectively communicating changes to clients
  </li>
  <li>
   Participate in continuous improvement initiatives to refine support processes and tools
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Information Technology, or a related field
  </li>
  <li>
   2-4 years of experience in technical support, preferably in a software or version control environment
  </li>
  <li>
   Strong knowledge of Helix Core and experience with version control systems
  </li>
  <li>
   Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users
  </li>
  <li>
   Experience with scripting or automation tools to support troubleshooting efforts is a plus
  </li>
  <li>
   Strong communication skills and ability to work well in a remote team environment
  </li>
  <li>
   Customer-focused mindset with a commitment to providing exceptional support
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with CI/CD processes and tools
  </li>
  <li>
   Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies
  </li>
  <li>
   Previous experience in a remote support role or IT service management
  </li>
  <li>
   Relevant certifications in IT support or Helix administration are advantageous
  </li>
  <li>
   Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Why Join Us:
 <br/>
 <br/>
 Opportunity to work with a talented and passionate team.
 <br/>
 <br/>
 Competitive salary and benefits package.
 <br/>
 <br/>
 Exciting projects and innovative work environment.
</div>


BMC Helix Support / Technical Support Analyst-Remote

Muller's Solutions

<div><p>M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul>
<li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.</li>
<li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.</li>
<li>Assist in the onboarding and training of clients on Helix functionalities and best practices.</li>
<li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use.</li>
<li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions.</li>
<li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients.</li>
<li>Participate in continuous improvement initiatives to refine support processes and tools.</li>
</ul><p><b>Requirements</b></p><p><b>
Requirements:</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>2-4 years of experience in technical support, preferably in a software or version control environment.</li>
<li>Strong knowledge of Helix Core and experience with version control systems.</li>
<li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.</li>
<li>Experience with scripting or automation tools to support troubleshooting efforts is a plus.</li>
<li>Strong communication skills and ability to work well in a remote team environment.</li>
<li>Customer-focused mindset with a commitment to providing exceptional support.</li>
</ul><p><b>Preferred Qualifications:</b></p><ul>
<li>Experience with CI/CD processes and tools.</li>
<li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.</li>
<li>Previous experience in a remote support role or IT service management.</li>
<li>Relevant certifications in IT support or Helix administration are advantageous.</li>
<li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul><p><b>Benefits</b></p><p>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
</p></div><div><p>Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
</p></div><div><p>Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
</p></div><div><p>Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
</p></div><div><p>Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
</p></div><div><p>Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
</p></div><div><p>Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>Strong understanding of Calypso as a back-office system. Experience with settlements and accounting functionality within Calypso. Report generation.
</p></div><div><p>5-10 years of working experience in Calypso Functional Support Analyst role.
</p></div><div><p>calypso technical knowledge and functional knowledge is a must.
</p></div><div><p>Configuring and customizing the Calypso system to meet business requirements.
</p></div><div><p>Troubleshooting issues within the Calypso system, potentially providing solutions or escalating to the technical team.
</p></div><div><p>Providing support for Calypso-related issues, potentially through a ticketing system.
</p></div><div><p>Coordinating with other teams, such as front office and middle office.
</p></div><div><p>Production implementation and post-production support.
</p></div><div><p>Strong problem-solving skills and experienced in providing support in a fast-paced environment.
</p></div></div><p>Nice to have
</p><div><div><p>understating of multiple OS environments (Linux, Windows)
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: C1 Advanced
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Riyadh, Saudi Arabia
</p></div><p>Req. VR-115829
</p></div><div></div><div><div><p>Calypso
</p></div><div><p>BCM Industry</p>
</div><div><p>07/11/2025
</p></div><div><p>Req. VR-115829</p></div></div></div><p></p>

Calypso Back Office Support Consultant

Emdad By Elm

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  The Senior Application Support Analyst will serve as a pivotal player in the production support of critical business applications, demonstrating comprehensive expertise in both Windows and Red Hat Linux server environments. The successful candidate will possess a robust background in supporting Java applications deployed on Apache Tomcat, coupled with strong troubleshooting skills to resolve high-priority incidents (P1/P2) efficiently. This role requires the ability to manage and stabilize Java/Tomcat environments consistently through proactive root cause analyses and the implementation of preventive measures. The Senior Application Support Analyst will be responsible for fostering collaborative relationships with Development and Infrastructure teams to facilitate continuous improvement initiatives, maintaining up-to-date Standard Operating Procedures (SOPs), and mentoring junior staff. An exceptional communicator, the analyst must perform effectively under pressure, ensuring the seamless operation of business-critical applications.
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   A minimum of 5 years of experience in production/application support, with a focus on Java applications.
  </li>
  <li>
   Proven expertise in managing Windows Server and Red Hat Enterprise Linux environments.
  </li>
  <li>
   Strong analytical and troubleshooting skills in resolving complex technical issues, including P1/P2 incidents.
  </li>
  <li>
   Demonstrated ability to lead and stabilize Java/Tomcat environments.
  </li>
  <li>
   Experience with root cause analysis and the implementation of preventive measures to mitigate future incidents.
  </li>
  <li>
   Familiarity with ITIL processes for incident, problem, and change management.
  </li>
  <li>
   Competence in using monitoring and analytics tools such as Splunk, AppDynamics, and Grafana for application support.
  </li>
  <li>
   Proficient in scripting with Shell and Python for automation and reporting.
  </li>
  <li>
   Experience in SQL Server, particularly in executing queries, performance troubleshooting, and optimization.
  </li>
  <li>
   Excellent interpersonal and communication skills, with the ability to remain composed under pressure.
  </li>
  <li>
   Capacity to maintain and document Standard Operating Procedures (SOPs) and runbooks.
  </li>
  <li>
   Availability for 24x7 on-call support as required.
  </li>
  <li>
   Prior experience in a collaborative environment working with Development and Infrastructure teams on continuous improvement.
  </li>
  <li>
   ITIL certification is preferred.
  </li>
 </ul>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead and execute production support processes for critical business applications, ensuring optimal performance and availability.
  </li>
  <li>
   Troubleshoot complex issues effectively and manage priority incidents (P1/P2) through to resolution and root cause analysis.
  </li>
  <li>
   Continuously manage and stabilize Java/Tomcat production environments, ensuring reliability and efficiency.
  </li>
  <li>
   Conduct thorough root cause analyses on incidents to identify preventative measures and implement systemic fixes.
  </li>
  <li>
   Collaborate closely with Development and Infrastructure teams to drive initiatives focused on long-term improvements and innovations.
  </li>
  <li>
   Produce and maintain up-to-date Standard Operating Procedures (SOPs) and runbooks to facilitate knowledge transfer and standardization.
  </li>
  <li>
   Mentor junior staff, providing guidance and support to enhance their technical and operational capabilities.
  </li>
  <li>
   Utilize monitoring tools (e.g., Splunk, AppDynamics, Grafana) to proactively identify issues and improve application performance.
  </li>
  <li>
   Develop and execute scripts in Shell or Python to optimize tasks and enhance operational workflows.
  </li>
  <li>
   Perform SQL queries and troubleshoot database performance issues, ensuring application compatibility and efficiency.
  </li>
  <li>
   Document incidents in ServiceNow and Jira, ensuring transparency and effective tracking of issues and resolutions.
  </li>
  <li>
   Remain available for on-call support, ensuring critical systems are monitored and maintained 24/7.
  </li>
  <li>
   Regularly engage in training and development opportunities to stay up-to-date with industry best practices and technologies.
  </li>
  <li>
   Contribute to the evolution of incident, problem, and change management processes within the organization.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   In-depth knowledge of Windows Server and Red Hat Enterprise Linux administration.
  </li>
  <li>
   Strong expertise in Java application support on Apache Tomcat, including troubleshooting and resolution techniques.
  </li>
  <li>
   Proficient in using monitoring and logging tools such as Splunk, AppDynamics, Grafana for application performance analysis.
  </li>
  <li>
   Advanced scripting proficiency in Shell and Python for automation tasks related to application management.
  </li>
  <li>
   Solid understanding of SQL Server, including performance optimization, complex query execution, and troubleshooting.
  </li>
  <li>
   Proficient in ITIL methodologies, particularly in incident, problem, and change management processes.
  </li>
  <li>
   Effective verbal and written communication skills, particularly under high-pressure situations.
  </li>
  <li>
   Strong analytical and problem-solving abilities, with a keen attention to detail and operational excellence.
  </li>
  <li>
   Ability to work collaboratively in a team environment, fostering relationships with diverse stakeholders.
  </li>
  <li>
   Commitment to maintaining documentation standards for SOPs and runbooks.
  </li>
  <li>
   Capability to manage time effectively, prioritize workload, and meet deadlines in a fast-paced environment.
  </li>
  <li>
   Willingness to participate in on-call support and emergency troubleshooting as needed.
  </li>
  <li>
   Familiarity with cloud computing platforms (AWS/Azure) and CI/CD tools (Jenkins, Git, Ansible) is a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Application Support Analyst

Infinite pl

<div><div><b>Infinite pl</b>, is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.</div><div>
</div><div>
Infinite pl&rsquo;s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions. &quot;We're not just players; we're game-changers.&quot;</div><div></div><div><b><br>
Role Overview</b></div><div>
We are seeking a motivated and service-oriented <b>IT Support Analyst</b> to join our team. The ideal candidate will provide technical support across the company, ensuring the smooth operation of hardware, software, and network systems. This role plays a key part in delivering a reliable and seamless technology experience for all Infinite pl employees.</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3><ul><li>
Provide first-level support to employees for hardware, software, and network-related issues.</li><li>
Install, configure, and maintain company laptops, desktops, and peripherals.</li><li>
Troubleshoot and resolve user issues in a timely and professional manner.</li><li>
Support the onboarding and offboarding process by setting up and disabling user accounts and devices in coordination with People &amp; Culture Team.</li><li>
Ensure systems and applications are properly updated and secured.</li><li>
Maintain accurate records of IT assets and equipment.</li><li>
Assist in implementing IT policies, security practices, and preventive maintenance procedures.</li><li>
Support internal events and operations with IT setup and connectivity needs.</li><li>
Collaborate with other teams to continuously improve the employee IT experience.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications:</b></h3><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
0&ndash;2 years of experience in IT support or a similar role.</li><li>
Basic understanding of computer hardware, operating systems, and network fundamentals.</li><li>
Familiarity with Microsoft 365 and standard business applications.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to prioritize tasks and manage time effectively in a dynamic environment.</li><li>
Fluency in English is required.</li></ul><div>
Infinite pl &#65039; - where innovation meets logistics, and the journey is Infinitely boundless!</div><div>
Let's disrupt logistics together and explore infinite opportunities!</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

IT Support Analyst (Saudi Nationals)

TAWANTECH

<p></p><div><h3 class="jobSectionHeader"><b>About the Role:</b></h3><p>
We are seeking a <b>motivated and customer-oriented bilingual professional (Arabic &amp; English)</b> to join our <b>Digital Banking Support Team</b>.</p><p><br>
The ideal candidate will provide <b>frontline support</b> for <b>retail and corporate clients</b>, ensuring a smooth experience across all <b>digital banking channels</b> &mdash; including internet banking, mobile banking, and corporate e-channels.</p><p></p><p>
This role requires a combination of <b>banking knowledge, communication skills, and basic technical understanding</b> to follow up and coordinate with IT and business units effectively.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul>
<li>Handle customer inquiries and support requests related to <b>digital banking platforms</b> (retail and corporate).
</li><li>Log, track, and <b>follow up</b> on issues until resolution, ensuring timely updates to clients.
</li><li>Coordinate with <b>IT and operations teams</b> to resolve technical or functional issues.
</li><li>Support the <b>onboarding and activation</b> of corporate clients on digital banking channels.
</li><li>Provide clear and professional communication in <b>Arabic and English</b> through phone, email, or ticketing tools.
</li><li>Prepare <b>daily and weekly reports</b> on customer cases, common issues, and resolutions.
</li><li>Contribute to improving <b>customer experience</b> by identifying recurring problems or service gaps.
</li></ul><p></p><h3 class="jobSectionHeader"><b>Qualifications &amp; Skills:</b></h3><ul>
<li>Bachelor&rsquo;s degree in <b>Business Administration, Information Technology, or related field</b>.
</li><li>4&ndash;6 years of experience in <b>banking customer support</b> or <b>digital channel operations</b>.
</li><li>Understanding of <b>retail and corporate banking products and digital platforms</b>.
</li><li>Excellent communication and interpersonal skills in <b>Arabic and English</b>.
</li><li>Strong <b>follow-up and coordination</b> abilities.
</li><li>Basic technical knowledge related to online or mobile banking systems is an advantage.
</li></ul><p></p><h3 class="jobSectionHeader"><b>Preferred:</b></h3><ul>
<li>Experience in <b>Saudi banking sector</b> or <b>financial services institutions</b>.
</li><li>Familiarity with <b>digital transformation initiatives</b> or <b>banking support tools</b> (CRM, ticketing systems, etc.).
</li></ul><p></p><h3 class="jobSectionHeader"><b>What We Offer:</b></h3><ul>
<li>A dynamic role within a <b>leading digital banking environment</b>.
</li><li>Exposure to both <b>retail and corporate client support</b>.
</li><li>Career growth opportunities and a collaborative workplace culture.</li></ul></div>

Senior L1\L2 Technical Support( banking)

Rawaj - Human Capital Management

<div><p>Leverage your expertise and join a pioneering team of a leader in the home improvement retail sector, operating as the largest total home solution superstore in the Kingdom of Saudi Arabia and a key distributor of Ace Hardware globally.</p><p>
The WM <b>Systems Analyst</b> plays a key role in bridging Operations and IT to ensure that warehouse management and logistics systems operate efficiently and align with business objectives. The role focuses on maintaining, supporting, and enhancing WMS and ERP applications to drive operational performance and streamline daily activities across distribution centers. Working closely with cross-functional teams, the analyst identifies opportunities for process improvement, implements system enhancements, and provides guidance and technical support to ensure seamless system performance and user adoption.</p><p></p><div><b><br>
Key Accountabilities:</b><br>
<br>
<ul><li>Provide daily functional and technical support for Warehouse Management Systems (WMS) and ERP-related applications.</li><li>Monitor system performance, troubleshoot operational issues, and ensure effective resolution in coordination with IT infrastructure teams.</li><li>Conduct system analyses and root cause investigations to enhance operational reliability and efficiency.</li><li>Collaborate with warehouse, logistics, and supply chain departments to ensure business requirements are accurately captured and reflected in system configurations.</li><li>Configure, test, and maintain system parameters, workflows, and master data to align with business operations.</li></ul></div><div><b>
Knowledge, Skills, and Experience</b><br>
<b>We are Looking for:</b><br>
<br>
<ul><li>Bachelor&rsquo;s degree in Information Technology, Supply Chain Management, Industrial Engineering, or a related field.</li><li>4&ndash;6 years of experience in warehouse or logistics systems support and administration.</li><li>Hands-on experience in WMS platforms (Infor WMS, SAP EWM, or similar) including configuration and functional support.</li><li>Strong understanding of warehouse operations and physical inventory management processes.</li><li>Familiarity with ERP systems, barcode technologies, and warehouse automation tools.</li><li>Knowledge of integration mechanisms such as IDocs, APIs, and RFCs.</li><li>Proficiency in SQL, reporting, and data analytics tools.</li><li>Proficient in MS Office, Visio, and collaboration tools (e.g., JIRA, Smartsheet).</li><li>Fluent in English; Arabic proficiency is an asset.</li></ul></div></div>

Warehouse Management System Analyst | Retail

Explore 2045+ Technical support analyst in Riyadh this November. Find roles across top companies and apply now to boost your career.

2045 technical support analyst jobs IN Riyadh

BMC Helix Support / Technical Support Analyst-Remote

BMC Helix Support / Technical Support Analyst-Remote

Calypso Back Office Support Consultant

Senior Application Support Analyst

IT Support Analyst (Saudi Nationals)

Senior L1\L2 Technical Support( banking)

Warehouse Management System Analyst | Retail