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technical support engineer

Marine Capabilities (MARCAP)

<div>Marine Capabilities (Marcap) LLC is seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the seamless operation of IT systems and networks within the organization.
Responsibilities:<ul><li><ul>
<li>
Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email.</li>
<li>Ensure optimal performance of computer systems and maximize user productivity.</li>
<li>Install and configure computer hardware, operating systems, and software applications.</li>
<li>Monitor and maintain IT infrastructure, including computer systems and networks.</li>
<li>Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint).</li>
<li>Assess technical issues and determine the most effective solutions based on available information.</li>
<li>Perform remote troubleshooting using diagnostic tools and techniques.</li>
<li>Escalate unresolved issues to higher-level support teams as necessary.</li>
<li>Provide timely and accurate updates on the status of IT support tickets.</li>
<li>Document incidents, resolutions, and system events in detailed logs.</li>
<li>Follow up on open tickets and ensure all updates are properly recorded.</li>
<li>Maintain scheduled backups and ensure secure storage of backup.</li>
</ul></li></ul>
If you are a proactive IT professional with a passion for solving technical challenges and supporting users, we encourage you to apply!
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field
Minimum of 3 years' experience in a similar IT support role within the UAE
Proven experience as an IT Support Engineer or similar role
Strong knowledge of computer systems, networks, and software applications
Experience with troubleshooting hardware and software issues
Familiarity with IT security best practices and standards
Excellent communication and customer service skills
Ability to work independently and manage multiple tasks effectively
Relevant technical certifications (e.g., CompTIA, Cisco) are a plus
Willingness to learn and adapt to new technologies</div>

IT Support Engineer

Convivo Technologies

Position : Field Support IT EngineerLocation : Abu Dhabi, UAEReports : Operation Manager &ndash; Abu DhabiJob descriptionWe are seeking a skilled and proactive IT Field Engineer to join our team. The ideal candidate will be responsible for providing on-site installations and technical support to our clients, commissioning systems, resolving technical issues, and ensuring smooth operation of IT infrastructure systems. This role requires frequent travel across various offices and construction sites in the UAE, working closely with project managers, engineers, contractors, and clients to meet their IT infrastructure needs. The IT Field Engineer will be expected to deliver timely, efficient and high-quality solutions, ensuring adherence to project timelines and quality standards.Key Responsibilities:<ul><li>Install, configure and provide on-site technical support for hardware, software, and network-related issues.</li><li>Set up and maintain computer systems, printers, peripherals, and other IT equipment.</li><li>Diagnose and resolve technical incidents, escalate complex issues to relevant teams or vendors when necessary.</li><li>Respond promptly to project and service requests, ensuring high level of customer satisfaction.</li><li>Track and document all support activities, including resolutions, in the ticketing system.</li><li>Collaborate with internal teams to identify recurring issues and recommend solutions for system performance improvements.</li><li>Perform hardware and software upgrades while ensuring minimal disruption to client operations.</li><li>Provide training and guidance to end-users on the use of IT systems and applications.</li><li>Stay updated on the latest technologies, trends, and best practices in IT support to continuously enhance skills.</li><li>Ensure adhere to company policies, procedures, and security standards to maintain a secure and efficient IT environment.</li></ul>Requirement:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (preferred).</li><li>Minimum of 3 years of proven experience as an IT Support Engineer or similar role, with a focus on field support in UAE.</li><li>Relevant certifications (e.g. Microsoft, Cisco, CompTIA etc.) are desirable.</li><li>Knowledge of CCTV, Access Control or other ELV systems is a plus.</li><li>Hands-on experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices.</li><li>Familiarity with ITIL best practices for incident, problem, and change management.</li><li>Customer-focused attitude with a passion for delivering high-quality support services.</li><li>Ability to work independently and as part of a team, with a strong sense of accountability and ownership.</li><li>A valid driver's license and willingness to travel to client sites across the UAE as required.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Are you available for immediate join ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>UAE: 3 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li><li>Cisco or Microsoft Certification (Preferred)</li></ul>

Field Support IT Engineer

help AG

<div>Help AG is looking for an experienced Security Consultant who will be responsible for the proper and accurate handling of support requests for Help AG&rsquo;s customers. The security consultant will receive requests by email/calls and handle those according to Help AG&rsquo;s support workflow including.<ul><li> 
Continuous communication with the customer on tickets, health check, projects, and other technical work.</li><li>
Based on the business requirement, security consultant will be required to work as resident engineer at customer site.</li><li>
Proper and accurate use of tools (ticket system, time tracking) and documentation of the tickets.</li><li>
Follow-up on any escalations meeting SLA.</li><li>
Attend technical training and achieve certification as part of career development.</li><li>
Additionally, security consultant is expected to work on projects, POC and documentation.</li><li>
The primary targets are customer-satisfaction, professionalism, accuracy, and an outstanding high quality in the work/duties.</li></ul> 
Responsibilities<ul><li>
Work on technical support tickets from customers.</li><li>
Perform health check for the supported technologies.</li><li>
Work on projects and pre-sales activity as and when required.</li><li>
Keep ticket-system up to date to meet SLA requirement.</li><li>
Interaction and communication with vendor support organizations and engineers.</li></ul> 
Qualifications and Skills<ul><li> 
More than 5 years of working experience in technical Information Security.</li><li>
Experience of working in an enterprise environment handling technical support, projects.</li><li>
Bachelor&rsquo;s degree in information security or IT-related matter or equivalent experience.</li><li>
Deep understanding of technical relations in a complex environment.</li><li>
An advantage to have experience and the highest certifications of the vendors F5 Networks, Broadcom, Palo Alto firewall, Pulse Secure, OPSWAT, Infoblox, Ixia, and Fortinet technologies.</li><li>
Excellent and accent-free communication skills in English (Arabic would be an advantage).</li><li>
Proper and structured documentation and diagramming.</li><li>
Excellent organizational skills in enterprise support.</li><li>
Understanding of information security concepts and related technologies.</li><li>
Strong background and experience in TCP/IP networking of large-scale organizations.</li><li>
Flexible work approach, based on the job requirements.</li><li>
Being able to identify new work areas and to set new goals for themselves.</li><li>
Excellent communication and training skills.</li><li>
Outstanding customer handling, friendly and goal-oriented.</li><li>
Being able to understand complex business processes and activities.</li></ul> 
Benefits<ul><li> 
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flight tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/hybrid working environment.</li><li>
Open door policy.</li></ul> 
About Us 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Security Consultant

Wio Bank

<div>
 
 About Wio Bank
 
 
 
 Wio Bank is a next-generation digital bank based in the UAE, committed to redefining banking through innovation and customer-centric solutions. By leveraging cutting-edge technology and a modern approach to financial services, we simplify money management and empower individuals and businesses with smarter, more seamless digital banking experiences.
 
 
 Role Overview
 
 
 We are looking for a motivated and detail-oriented IT Operations Support Engineer (UAE National) to join our growing Technology team. This role plays a critical part in supporting day-to-day IT operations, ensuring the stability, security, and efficiency of all IT systems and services across our Abu Dhabi and Dubai offices. The ideal candidate is a technically skilled problem solver who thrives in a dynamic, fast-paced digital banking environment.
 
 
 Key Responsibilities
 
 
 IT Support &amp; Operations
 
 
 <ul>
 <li>
 Provide first and second-level IT support to employees across Abu Dhabi and Dubai offices.
 </li>
 <li>
 Troubleshoot hardware, software, and network issues, escalating to senior engineers or vendors when required.
 </li>
 <li>
 Monitor IT systems, applications, and services to ensure optimal performance and availability.
 </li>
 <li>
 Handle user access management, including onboarding and offboarding procedures
 
 
 </li>
 </ul>
 Infrastructure &amp; Systems Management
 
 
 <ul>
 <li>
 Support daily operations of the bank&rsquo;s IT infrastructure, including servers, networks, cloud platforms (Azure/AWS), and endpoint devices.
 </li>
 <li>
 Perform regular system health checks, software updates, and patch management.
 </li>
 <li>
 Assist in IT asset lifecycle management: procurement, inventory tracking, and retirement of devices.
 
 
 </li>
 </ul>
 Security &amp; Compliance
 
 
 <ul>
 <li>
 Ensure adherence to internal IT security policies and regulatory frameworks.
 </li>
 <li>
 Participate in incident response efforts and assist in implementing corrective and preventive measures.
 </li>
 <li>
 Support compliance with Central Bank of UAE regulations and other relevant standards.
 
 
 </li>
 </ul>
 Collaboration &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Work collaboratively with cross-functional teams, third-party vendors, and service providers to resolve technical issues.
 </li>
 <li>
 Maintain accurate documentation of incidents, solutions, and standard procedures.
 </li>
 <li>
 Contribute to IT projects, including infrastructure upgrades, automation initiatives, and new technology implementations.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Nationality: UAE National with a valid Family Book (mandatory)
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related discipline
 </li>
 <li>
 Experience:
 </li>
 <ul>
 <li>
 2&ndash;4 years in IT operations, IT support, or a similar technical support role
 </li>
 <li>
 Fresh graduates with strong technical aptitude may also be considered
 </li>
 </ul>
 <li>
 Technical Skills:
 </li>
 <ul>
 <li>
 Proficiency in Windows and macOS environments
 </li>
 <li>
 Solid understanding of networking fundamentals (LAN, WAN, TCP/IP, DNS, etc.)
 </li>
 <li>
 Hands-on experience with Microsoft 365 tools (Outlook, Teams, SharePoint, etc.)
 </li>
 <li>
 Familiarity with ITSM tools (e.g., ServiceNow, Jira)
 </li>
 <li>
 Exposure to cloud technologies (Azure, AWS) and virtualization is a plus
 
 </li>
 </ul>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to work with a forward-thinking digital bank at the forefront of financial innovation
 </li>
 <li>
 Supportive and inclusive work environment focused on growth and development
 </li>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Career progression opportunities within the technology and digital banking domains
 </li>
 </ul>
</div>

IT Operations Engineer

Silvus Technologies

<div>
 
 THE COMPANY
 
 
 
 
 Silvus Technologies
 
 is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons.
 
 
 International Market - Silvus StreamCaster&trade; radios are in use worldwide, supporting a diverse range of users&mdash;from defense organizations and public safety agencies to major live events and leading innovators in drone, robotics, and autonomous systems. Their reliability and adaptability make them the trusted choice for military, law enforcement, and commercial users around the globe.
 
 
 Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of
 
 "Keeping Our Heroes Connected"?
 
 
 
 International Market - Silvus' rapid growth is driven by a commitment to research, innovation, and a team of passionate, skilled, and forward-thinking individuals. If you're seeking a rewarding and challenging next step, it's well worth exploring how Silvus could play a key role in the next chapter of your career.
 
 
 
 THE OPPORTUNITY
 
 
 
 Silvus is seeking an
 
 International
 
 
 Field Service Representative (IFSR
 
 
 )
 
 to work closely with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi- antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development.
 
 
 This position reports to the Senior Sales Engineer and is a 100% remote position. Candidates must be based in the United Arab Emirates (UAE) to be eligible for remote work.
 
 
 The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.
 
 
 
 ROLE AND RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
 </li>
 <li>
 Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
 </li>
 <li>
 Prepare and conduct product demonstrations for customer visits and equipment evaluations.
 </li>
 <li>
 Visit customer sites to provide technical support and deliver training.
 </li>
 <li>
 Troubleshoot failures and abnormal situations in the field.
 </li>
 <li>
 Collect and analyze field failures and abnormalities and provide feedback to the development team.
 </li>
 <li>
 Help the Design Engineers reproduce and troubleshoot problems.
 </li>
 <li>
 
 Travel up to 75% of the time and work on-site at the customer's location.
 
 
 
 </li>
 </ul>
 
 REQUIRED QUALIFICATIONS
 
 
 
 <ul>
 <li>
 Completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required.
 </li>
 <li>
 Minimum 1 year of experience as a Field Service Representative or equivalent.
 </li>
 <li>
 Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios.
 </li>
 <li>
 Proficiency with TCP/IP protocol and networking.
 </li>
 <li>
 Basic proficiency in English (reading and writing) is required.
 </li>
 <li>
 Proficiency in Arabic (written and verbal) required.
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 
 Must be based in the United Arab Emirates (UAE).
 
 </li>
 <li>
 
 Willingness to travel to potential conflict areas in support of radios.
 
 </li>
 <li>
 
 All employment is contingent upon the successful clearance of a background check.
 
 
 
 </li>
 </ul>
 
 PREFERRED KNOWLEDGE, SKILLS AND ABILITIES
 
 
 
 <ul>
 <li>
 Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
 </li>
 <li>
 Experience with operating and testing IP radios/modems is a huge plus.
 </li>
 <li>
 Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
 </li>
 <li>
 Proficiency with programming languages such as C/C++.
 </li>
 <li>
 Familiarity with Linux.
 </li>
 <li>
 Preferred Military background.
 
 
 </li>
 </ul>
 
 WORKING CONDITIONS &amp; PHYSICAL REQUIREMENTS
 
 
 
 <ul>
 <li>
 Trade shows.
 </li>
 <li>
 Outdoor environment for demonstrations.
 </li>
 <li>
 Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
 </li>
 <li>
 Lift equipment up to 50 lbs. for the set-up of demonstrations and testing.
 
 
 </li>
 </ul>
 
 COMPENSATION
 
 
 
 
 The pay range is NOT a guarantee. It is based on market research and peer data, and will vary depending on the candidate's experience and qualifications.
 
 
 
 US Pay Range
 
 
 $70,000&mdash;$80,000 USD
 
 
 
 NOTE - As a U.S. Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements are needed for some Engineering or R&amp;D roles. This generally does NOT apply to International positions; only job postings for positions located in the U.S. Exceptions will be included in the Required Qualifications section of the posted position.
 
 
 
 
 
 All Employment is contingent upon the successful clearance of a background check.
 
 
 
 
 Silvus is proud to be an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.
 
 
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.
 
 
 <ul>
 <li>
 Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.
 </li>
 </ul>
</div>

International Field Service Representative – United Arab Emirates (UAE)

Reliance Cont. CO.

<ul><li>Bachelor&rsquo;s Degree in Engineering</li><li>3&ndash;5 years of experience in a technical support or application engineering role within a trading or distribution environment</li><li>Strong knowledge of LV panels, control gear, power distribution systems, and electrical components</li><li>Familiarity with ATEX-certified explosion-proof products and international standards such as IECEx, IEC 60079, IEC 61439 is a strong advantage</li><li>Experience supporting electric vehicle charging systems (AC/DC), wiring schemes, and load distribution</li><li>Capable of preparing technical submittals, BOQs, compliance sheets, and single-line diagrams</li><li>Ability to assist in product selection, sizing, and custom configurations based on project requirements</li><li>Works closely with sales team to provide technical clarifications to consultants, contractors, and end-users</li><li>Knowledge of authority approval requirements (e.g., DEWA, ADDC, SASO, SEC) is preferred</li><li>Hands-on experience with AutoCAD, MS Excel, and basic ERP systems (Odoo is a plus)</li><li>Proficient in reading technical drawings, data sheets, and product manuals</li><li>Comfortable conducting product presentations, demos, and site visits with clients</li><li>Excellent communication, client coordination, and documentation skills</li><li>Previous experience with Italian or European electrical brands (e.g., SCAME, Legrand, Schneider, etc.) is an advantage</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>AutoCAD, MS Excel, and basic ERP systems (Odoo is a plus)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>technical support or application engineering: 3 years (Required)</li><li> Italian or European electrical brands: 3 years (Required)</li></ul>

Technical Electrical Engineer

Triforce Computer Systems

Marketing &amp; Sales:Develop and implement marketing campaigns to generate leads and promote services.Visit existing and potential client offices to introduce products/services and build relationships.Actively follow up with leads and inquiries to close sales and grow the customer base.Identify business opportunities, conduct market research, and analyze competitors.Coordinate digital marketing activities, including SEO, social media, email campaigns, and Google Ads.Create and manage promotional materials such as brochures, presentations, and content for websites and social platforms.Plan and execute on-ground events, exhibitions, and client meetings to promote the brand.Report on marketing and sales performance metrics to management.IT Support:Provide first-line technical support to internal teams (hardware, software, networking, emails, etc.)Manage and maintain IT systems including servers, networks, and databases.Ensure data security, backups, and disaster recovery protocols are in place and up to date.Install and configure hardware and software.Troubleshoot system and network issues, diagnosing and resolving faults.Collaborate with vendors and service providers for IT hardware, software, and services.Monitor system performance and maintain documentation for IT processes and systems.Requirements:Bachelor&rsquo;s degree in IT, Marketing, Business, or a related field.Minimum 2 years of experience in IT support and marketing/sales roles.Solid technical knowledge of hardware, networking, and troubleshooting.Strong communication, presentation, and interpersonal skills.Experience in direct client interaction and outside sales/marketing visits.Preferred Skills:UAE driving license (optional).Fluency in English (Arabic is a plus).Ability to manage time effectively between technical and sales tasks.Job Types: Full-time, PermanentJob Type: Full-timePay: AED2,000.00 - AED3,500.00 per month

IT Sales Executive

Explore 1463+ Technical support engineer in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.