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technical support engineer

Marcap

<div>
 Marine Capabilities (Marcap) LLC is seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the seamless operation of IT systems and networks within the organization.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email
 </li>
 <li>
 Ensure optimal performance of computer systems and maximize user productivity
 </li>
 <li>
 Install and configure computer hardware, operating systems, and software applications
 </li>
 <li>
 Monitor and maintain IT infrastructure, including computer systems and networks
 </li>
 <li>
 Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint)
 </li>
 <li>
 Assess technical issues and determine the most effective solutions based on available information
 </li>
 <li>
 Perform remote troubleshooting using diagnostic tools and techniques
 </li>
 <li>
 Escalate unresolved issues to higher-level support teams as necessary
 </li>
 <li>
 Provide timely and accurate updates on the status of IT support tickets
 </li>
 <li>
 Document incidents, resolutions, and system events in detailed logs
 </li>
 <li>
 Follow up on open tickets and ensure all updates are properly recorded
 </li>
 <li>
 Maintain scheduled backups and ensure secure storage of backup
 
 
 </li>
 </ul>
 If you are a proactive IT professional with a passion for solving technical challenges and supporting users, we encourage you to apply!
 
 
 
 Requirements
 
 
 
 Bachelor's degree in Information Technology, Computer Science, or a related field
 
 
 Minimum of 3 years' experience in a similar IT support role within the UAE
 
 
 Proven experience as an IT Support Engineer or similar role
 
 
 Strong knowledge of computer systems, networks, and software applications
 
 
 Experience with troubleshooting hardware and software issues
 
 
 Familiarity with IT security best practices and standards
 
 
 Excellent communication and customer service skills
 
 
 Ability to work independently and manage multiple tasks effectively
 
 
 Relevant technical certifications (e.g., CompTIA, Cisco) are a plus
 
 
 Willingness to learn and adapt to new technologies
</div>

IT Support Engineer

Convivo Technologies

Position : Field Support IT EngineerLocation : Abu Dhabi, UAEReports : Operation Manager &ndash; Abu DhabiJob descriptionWe are seeking a skilled and proactive IT Field Engineer to join our team. The ideal candidate will be responsible for providing on-site installations and technical support to our clients, commissioning systems, resolving technical issues, and ensuring smooth operation of IT infrastructure systems. This role requires frequent travel across various offices and construction sites in the UAE, working closely with project managers, engineers, contractors, and clients to meet their IT infrastructure needs. The IT Field Engineer will be expected to deliver timely, efficient and high-quality solutions, ensuring adherence to project timelines and quality standards.Key Responsibilities:<ul><li>Install, configure and provide on-site technical support for hardware, software, and network-related issues.</li><li>Set up and maintain computer systems, printers, peripherals, and other IT equipment.</li><li>Diagnose and resolve technical incidents, escalate complex issues to relevant teams or vendors when necessary.</li><li>Respond promptly to project and service requests, ensuring high level of customer satisfaction.</li><li>Track and document all support activities, including resolutions, in the ticketing system.</li><li>Collaborate with internal teams to identify recurring issues and recommend solutions for system performance improvements.</li><li>Perform hardware and software upgrades while ensuring minimal disruption to client operations.</li><li>Provide training and guidance to end-users on the use of IT systems and applications.</li><li>Stay updated on the latest technologies, trends, and best practices in IT support to continuously enhance skills.</li><li>Ensure adhere to company policies, procedures, and security standards to maintain a secure and efficient IT environment.</li></ul>Requirement:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (preferred).</li><li>Minimum of 3 years of proven experience as an IT Support Engineer or similar role, with a focus on field support in UAE.</li><li>Relevant certifications (e.g. Microsoft, Cisco, CompTIA etc.) are desirable.</li><li>Knowledge of CCTV, Access Control or other ELV systems is a plus.</li><li>Hands-on experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices.</li><li>Familiarity with ITIL best practices for incident, problem, and change management.</li><li>Customer-focused attitude with a passion for delivering high-quality support services.</li><li>Ability to work independently and as part of a team, with a strong sense of accountability and ownership.</li><li>A valid driver's license and willingness to travel to client sites across the UAE as required.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Are you available for immediate join ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>UAE: 3 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li><li>Cisco or Microsoft Certification (Preferred)</li></ul>

Field Support IT Engineer.

Raytheon

<div>Date Posted:
2025-10-20
Country:
United States of America
Location:
TX001: El Paso 7201 Montana Avenue , El Paso, TX, 79925 USA
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance:
DoD Clearance: Secret
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling &ndash; to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today&rsquo;s mission and stay ahead of tomorrow&rsquo;s threat. Our team solves tough, meaningful problems that create a safer, more secure world.
What You Will Do:
The Organizational Activities Interface (OAI)/Technical Support Engineer will provide technical field operational services for the UAE Patriot Technical Assistance program. The OAI personnel will advise and assist with training of Patriot Battalion (BN) and Fire Unit (FU) personnel in required operational skills. Assist with BN/FU operation software initialization to include formulating system databases and communication plans. Provide expertise on system software application (e.g., initialization, operation, and training). Supports tasks that ensure the integrated Phased Array Tracking Radar to Intercept of Target (PATRIOT) System is fully operational to include all aspects of the Air Battle at the BN and FU levels. Assist with new equipment training and sustainment training, both classroom and practical exercises to include software (PDB&rsquo;s) and hardware (sweeps) update training. Supports UAE military personnel in its system refresher operator training to battery and battalion personnel to maintain, improve, and upgrade skills.
During the modernization process, the OAI will provide Technical Advice, and Assists Battery Personnel with Operational and Tactical Procedures Associated with the Patriot Missile System. Conduct operation and management of exercises utilizing practice scenarios with the Patriot ECS and ICC. Participate in On-the-Job Training (OJT) Programs. Performs other related Duties as required or directed by the section officer. Provides Technical Advice and Assists Battery Personnel with Operational and Tactical Procedures Associated with the Patriot Missile System. Conducts operation and management of exercises utilizing practice scenarios with the Patriot ECS and ICC. Performs other related Duties as required or directed by the section officer. The individual will also provide Technical Instruction and Training at the training center using conference and practical exercise teaching methods. As an instructor, the individual is responsible for the conduct of the course, including examinations.
This position is located in Abu Dhabi UAE.
 Qualifications You Must Have :
Must have at least four of experience in the PATRIOT Air Defense System
Must have directly related experience in the Patriot Evaluation Section and Patriot Tactical Operations at the Battalion or higher level
Demonstrated experience with integrated Battalion and Fire Unit-to-Fire Unit (FU-FU) operations.
Demonstrated experience instructing PATRIOT organizational classes in the classroom and on the tactical equipment or Patriot Conduct of Fire Trainer in the following areas: RSOP/Survey, March Order and Emplacement, System Initialization and Mapping, Air Defense Mission (ADM) against Air-Breathing Threats (ABT) and Tactical Ballistic Missiles (TBM), Guided Missile Reload and ARTEP Battle Drills/Gunnery Tables.
Demonstrated knowledge on Brigade/AADCOM level TACSOP&rsquo;s, and shall be capable of assisting in the training of organizational level system upgrades.
Must have successfully completed the Patriot Operator and System Mechanic MOS 24T/14E/140E conducted under the auspices of the U.S. Army Training and Doctrine Command (TRADOC) or an equivalent course of instruction conducted by the Patriot Missile System Contractor
The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer:
Working knowledge of PATRIOT integrated battalion and Fire Platoon-to Fire Platoon operations, to include expertise with PATRIOT communication links.
Demonstrated one (1) year of Collective Training experience or assignment to a deployed PATRIOT Battalion in CONUS or OCONUS.
Experience with Microsoft Word and Power Point.
Required Education:
Bachelor&rsquo;s Degree with 4 years of related experience, or Associates Degree with 8 years&rsquo; experience or HS Diploma/GED with 12 years of related experience.
What We Offer:
Whether you&rsquo;re just starting out on your career journey or are an experienced professional, we offer a total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.
Additional Information:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products
#Patriot
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate&rsquo;s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company&rsquo;s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms</div>

Organizational Activities Interface (OAI)- UAE

DICETEK LLC

<div>Job Description: L2 Support Engineer &ndash; Banking Application
Job Title: Application Support Engineer-L2
Location: [Abu Dhabi]
Experience: 6&ndash;9 years of experience in Java application support or development.
Job Overview:
The L2 Support Engineer will provide second-level technical support for bank&rsquo;s IT systems, applications, and infrastructure. This role serves as an escalation point for issues unresolved by L1 support, ensuring minimal disruption to banking operations, customer-facing services, and internal processes. The L2 Support Engineer will troubleshoot complex technical issues, collaborate with L3 engineers and vendors when needed, and maintain a high standard of service in a fast-paced, regulated environment.
Key Responsibilities:
1. Incident Resolution:<ul><li>Handle escalated tickets from L1 support related to banking applications, systems, and hardware. Handle L2 tickets assigned in BMC Remedy.</li><li>Diagnose and resolve technical issues involving core banking systems (e.g., transaction processing, account management), online banking and onboarding platforms.</li><li>Perform root cause analysis (RCA) for recurring issues and implement preventive measures.</li><li>Ensure quick turnaround on incident resolution and timely communication to stakeholders as per SLA.</li></ul>
2. Production deployment<ul><li>Participate in incident management, change management, and release deployment activities in a production environment.</li></ul>
3. System Maintenance:<ul><li>Monitor and maintain banking IT infrastructure, including servers, databases, and networks, to ensure uptime and performance.</li><li>Manage updates, patches, and configurations for banking software and tools.</li></ul>
4. Customer and Employee Support:<ul><li>Provide advanced technical assistance to bank employees and resolve issues impacting customer-facing services (e.g., mobile banking apps, teller systems).</li><li>Communicate effectively with stakeholders, offering clear updates on issue resolution timelines and workarounds.</li><li>Participate in 24x7 on-call rotation and weekend support as required.</li></ul>
5. Collaboration and Escalation:<ul><li>Work closely with L3 support, development teams, and third-party vendors to resolve critical incidents outside L2 scope.</li><li>Document and escalate unresolved issues with detailed analysis to higher support tiers or external partners.</li></ul>
6. Compliance and Security:<ul><li>Ensure all support activities comply with banking regulations and internal security policies.</li><li>Assist in troubleshooting security incidents, such as unauthorized access or system vulnerabilities, in coordination with the cybersecurity team.</li></ul>
7. Reporting and Documentation:<ul><li>Maintain accurate records of incidents, resolutions, and system changes in the IT service management (ITSM) tool (Jira).</li><li>Generate daily/weekly reports on system performance, incident trends, and resolution metrics for management review.</li></ul>
8. Process Improvement:<ul><li>Identify opportunities to enhance support processes, reduce ticket resolution time, and improve system reliability.</li><li>Contribute to the development of knowledge base articles and training materials for L1 support teams.</li><li>Analyze logs and exceptions to identify root causes.</li><li>Write RCA for production issue.</li><li>Collaborate with development, QA, and infrastructure teams for issue resolution and deployments.</li></ul>
Education Qualifications:
1. Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience:
<ul><li>Prior experience in banking or financial services environment is highly preferred.</li><li>Technical Skills:</li></ul>
Proficiency in troubleshooting Windows/Linux operating systems, ORACLE, SQL databases, and network protocols (TCP/IP, DNS, VPN).
2. Experience with ITSM tools (e.g., Remedy, ServiceNow) and monitoring tools (e.g., Dynatrace, Splunk).
3. Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.
4. Soft Skills:<ul><li>Strong problem-solving and analytical skills.</li><li>Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.</li><li>Ability to work under pressure and manage multiple priorities in a time-sensitive environment.</li></ul>
5. Proactive approach to identifying and resolving potential system issues before they impact operations.
Certification:
1. Certifications in cloud architecture (AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, etc.)
2. TOGAF, Zachman, or other enterprise architecture certifications.
3. Experience with Agile methodologies (Scrum, Kanban, SAFe).</div>

Production Support Delivery Lead

Right Choice General Trading

Job Overview: We are seeking a knowledgeable Application Engineer to provide technical support and solutions for API 610 pumps used in the oil &amp; gas sector. The idealcandidate will have strong expertise in pump systems, excellent problem-solving skills, and the ability to work closely with clients and sales teams to ensure optimal product application.Key Responsibilities:<ul><li>Provide technical support and guidance on the selection, application, and installation of API pumps.</li><li>Collaborate with clients, EPC contractors, and internal teams to understand requirements and propose suitable solutions.</li><li>Prepare technical documentation, specifications, datasheets, and proposals.</li><li>Assist the sales team in responding to technical queries, RFQs, and tenders.</li><li>Conduct product demonstrations, training sessions, and site visits as required.</li><li>Analyze pump performance, troubleshoot issues, and recommend solutions.</li><li>Keep updated with industry standards, API specifications, and competitor products.</li><li>Support project teams during design, commissioning, and start-up phases.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Mechanical, Chemical, or Petroleum Engineering.</li><li>3&ndash;5 years of experience in API pumps, preferably in the oil &amp; gas sector.</li><li>Strong knowledge of pump systems, hydraulics, and API standards.</li><li>Experience in providing technical support for sales and project teams.</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Ability to work independently and collaboratively in project teams.</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per month

Application Engineer- API Pumps

Wood PLC

<div>Wood is currently recruiting for an experienced PMC Senior Interface Engineer for one of our key clients in Abu Dhabi for downstream project as part of our interface engineering team within our Oil, Gas &amp; New Energies business.
Due to the nature of the projects and client expectation, the position will be based at our client office with a possibility to move to onshore site in Abu Dhabi, United Arab Emirates.
Remarkable people, trusted by clients to design and advance the world.
 
Our Clients and Projects
 
Designing the future. Transforming the world.
Wood's Oil, Gas &amp; New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.
We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonisation and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.
 
Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.
What we can offer
<ul><li>Meaningful and interesting projects: Delivered to high profile clients across the Energy Sector
</li><li>Commitment to Diversity and Inclusion: We are an organisation actively committed to diversity and inclusion across our business
</li><li>Competitive renumeration package: With regular reviews to ensure we are rewarding at the right level in line with the market
</li><li>Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment
</li><li>Group Life and Personal Accident Insurance : The company provides Life Assurance cover
</li><li>End of Service Gratuity: In line with UAE Labor Law, all employees are eligible for an End of Service benefit
</li><li>The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company
</li><li>Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years&rsquo; service of our employees at 5 year service milestones
</li><li>Commitment to continued professional development: Development plans that are tailored to your individual needs and interests
</li><li>Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession
</li><li>Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems &ndash; delivered by experts in their field</li></ul></div>
 <div>Senior Interface Engineer ensures good preparation and coordination of activities between technical and project interfaces including all project external stake holders ,sub-Contractors and third parties at the Interface Points within the battery limits of the project during the FEED stage. Ensure all interfaces are co-ordinated to perform sufficient preparations and assess all realistic problems and encourage the development solutions for interface activities such as tie-ins, pipeline routing, plot reservation, exchange of technical information etc to support smooth execution in EPC Phase .
<ul><li>Anticipation and understanding of site interface demarcations on documents such as P&amp;IDs, Plot Plans and GAs
</li><li>Work with all technical and project interfaces to ensure interface responsibilities are understood and potential problems identified
</li><li>Review of FEED documentation to assess consistency in the demarcation of interfaces
</li><li>Be a focal point for all interfaces with other internal and external project stakeholders
</li><li>Prepare and conduct interface reviews with technical and project interfaces in critical areas
</li><li>Issue regular interface management reports to PM and customer management
</li><li>Be part of the day-to-day interfacing between the projects, project managers and engineering teams
</li><li>Prepare Interface Requests and Agreements
</li><li>Update and Maintain Interface Registers
</li><li>Drive and co-ordinate Project Interface Meetings as required
</li><li>Participate in key customer reviews and meetings as required
</li><li>Participate in Project reviews</li></ul></div>
 <div>What makes you remarkable?
At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
Expected:
<ul><li>BSc Engineering or equivalent
</li><li>Minimum of 15 years&rsquo; experience in the oil and gas industry whilst ADNOC PMC experience is desired
</li><li>Previous experience of working in the Middle East would be an advantage
</li><li>Personality and drive to support the Project Manager to manage the team to achieve the overall Project objectives, with high professional competence and management skills
</li><li>Exposure to wide variety of project environments
</li><li>Exposure to wide variety of design, engineering, project services, procurement and construction elements</li></ul></div>
 <div><div>Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com 
</div><div></div> 
<div>Diversity Statement
</div><div>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.</div></div>

PMC Senior Interface Engineer

Reliance Cont. CO.

<ul><li>Bachelor&rsquo;s Degree in Engineering</li><li>3&ndash;5 years of experience in a technical support or application engineering role within a trading or distribution environment</li><li>Strong knowledge of LV panels, control gear, power distribution systems, and electrical components</li><li>Familiarity with ATEX-certified explosion-proof products and international standards such as IECEx, IEC 60079, IEC 61439 is a strong advantage</li><li>Experience supporting electric vehicle charging systems (AC/DC), wiring schemes, and load distribution</li><li>Capable of preparing technical submittals, BOQs, compliance sheets, and single-line diagrams</li><li>Ability to assist in product selection, sizing, and custom configurations based on project requirements</li><li>Works closely with sales team to provide technical clarifications to consultants, contractors, and end-users</li><li>Knowledge of authority approval requirements (e.g., DEWA, ADDC, SASO, SEC) is preferred</li><li>Hands-on experience with AutoCAD, MS Excel, and basic ERP systems (Odoo is a plus)</li><li>Proficient in reading technical drawings, data sheets, and product manuals</li><li>Comfortable conducting product presentations, demos, and site visits with clients</li><li>Excellent communication, client coordination, and documentation skills</li><li>Previous experience with Italian or European electrical brands (e.g., SCAME, Legrand, Schneider, etc.) is an advantage</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Knowledge of authority approval requirements (e.g., DEWA, ADDC, SASO, SEC)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Technical Support: 3 years (Required)</li></ul>

Pre-sales Engineer

Explore 1216+ Technical support engineer in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.