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technical support engineer

Al-Futtaim

<div>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Technical Support Executive acts as the main point of contact for technical issues concerning the EV vehicle brand, providing diagnostic support and ensuring tool and resource availability. The role involves preparing detailed technical reports, handling concerns on new vehicles, and advising on resolution methods. Regular communication with the brand principal and technical manager is essential to escalate issues and ensure service satisfaction. This role contributes significantly to improving customer service and creating a quality service culture within the department.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 Technical Support
 <br/>
 <br/>
 <ul>
  <li>
   Provide diagnostic support for EV vehicle brand on technical and electrical issues.
  </li>
  <li>
   Ensure the availability of necessary special tools, technical literature, and service bulletins at locations.
  </li>
  <li>
   Prepare quality cases reports and submit with required data to the technical manager and OEM.
  </li>
  <li>
   Report all issues requiring technical assistance or concerns on new vehicles by raising technical reports.
  </li>
  <li>
   Advise locations on resolving technical issues.
  </li>
  <li>
   Remote assistance to solve technical issues when not physically present.
  </li>
  <li>
   Conduct field visits to assist on technical issues.
  </li>
  <li>
   Submit technical information reports to the principal and follow up on these reports.
   <br/>
   <br/>
  </li>
 </ul>
 Repair and Coaching
 <br/>
 <br/>
 <ul>
  <li>
   Assist in the failed part analysis and shipment to OEM.
  </li>
  <li>
   Provide on-the-job coaching ensuring 'Fix-it-Right' implementations.
  </li>
  <li>
   Coordinate software updates and equipment usage, ensuring completion rate meets technical manager assessment.
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   <br/>
  </li>
 </ul>
 Communication and Liaison
 <br/>
 <br/>
 <ul>
  <li>
   Escalate issues to the technical manager regularly and conduct weekly reviews.
  </li>
  <li>
   Promote improvement of customer service in EV and PHEV models through close liaison with all departments.
  </li>
  <li>
   Assist the technical manager with customer-focused decisions to maintain a positive customer experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sound knowledge of electronics, onboard diagnostics, and new energy vehicles.
  </li>
  <li>
   Ability to organize, analyze, and communicate effectively.
  </li>
  <li>
   Experience with modern diagnostic and repair methods.
  </li>
  <li>
   Leadership, teamwork, and adaptability in customer service-focused environments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma or equivalent in mechanical or electrical engineering.
  </li>
  <li>
   IMI EV Level 3 or 4.
  </li>
  <li>
   Valid UAE driving license without travel restrictions within GCC.
  </li>
  <li>
   6 years of experience in automotive repair, with at least 3 years as a master technician or technical support engineer in dealer service operations.
  </li>
 </ul>
</div>


Technical Support Engineer | Al-Futtaim Automotive - BYD | UAE

Convivo Technologies L.L.C-S.P.C

<p><b>Position : Field Support IT Engineer</b></p><p><b>Location : Abu Dhabi, UAE</b></p><p><b>Reports : Operation Manager &ndash; Abu Dhabi</b></p><p><b>Salary Range: AED 3,000 to 4,000</b></p><p><b>Job</b> <b>description</b></p><p>We are seeking a skilled and proactive IT Field Engineer to join our team. The ideal candidate will be responsible for providing on-site installations and technical support to our clients, commissioning systems, resolving technical issues, and ensuring smooth operation of IT infrastructure systems. This role requires frequent travel across various offices and construction sites in the UAE, working closely with project managers, engineers, contractors, and clients to meet their IT infrastructure needs. The IT Field Engineer will be expected to deliver timely, efficient and high-quality solutions, ensuring adherence to project timelines and quality standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Install, configure and provide on-site technical support for hardware, software, and network-related issues.</li><li>Set up and maintain computer systems, printers, peripherals, and other IT equipment.</li><li>Diagnose and resolve technical incidents, escalate complex issues to relevant teams or vendors when necessary.</li><li>Respond promptly to project and service requests, ensuring high level of customer satisfaction.</li><li>Track and document all support activities, including resolutions, in the ticketing system.</li><li>Collaborate with internal teams to identify recurring issues and recommend solutions for system performance improvements.</li><li>Perform hardware and software upgrades while ensuring minimal disruption to client operations.</li><li>Provide training and guidance to end-users on the use of IT systems and applications.</li><li>Stay updated on the latest technologies, trends, and best practices in IT support to continuously enhance skills.</li><li>Ensure adhere to company policies, procedures, and security standards to maintain a secure and efficient IT environment.</li></ul><p><b>Requirement:</b></p><ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (preferred).</li><li>Minimum of 3 years of proven experience as an IT Support Engineer or similar role, with a focus on field support in UAE.</li><li>Relevant certifications (e.g. Microsoft, Cisco, CompTIA etc.) are desirable.</li><li>Knowledge of CCTV, Access Control or other ELV systems is a plus.</li><li>Hands-on experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices.</li><li>Familiarity with ITIL best practices for incident, problem, and change management.</li><li>Customer-focused attitude with a passion for delivering high-quality support services.</li><li>Ability to work independently and as part of a team, with a strong sense of accountability and ownership.</li><li>A valid driver's license and willingness to travel to client sites across the UAE as required.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available for immediate join ?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>UAE: 3 years (Required)</li></ul><p>License/Certification:</p><ul><li>UAE Driving License (Preferred)</li><li>Cisco or Microsoft Certification (Preferred)</li></ul>

IT Field Support Engineer.

Systematic

<p></p><div><h1 class="jobSectionHeader"><b>Solutions Engineer for Defence</b></h1>
<h2 class="jobSectionHeader"><b>Abu Dhabi, UAE</b></h2><br>
<p><b>
Why join us?</b></p>
<p>
We are looking for an experienced Solutions Engineer to join our growing Middle East constellation, based in Abu Dhabi. You will become part of our local UAE team that works on different projects for our customers, all centred around our SitaWare product suite.</p>
<p>
Tactical decision-making is crucial for being able to execute strategy, yet it can be achieved through an integrated, ultra-modern command-and-control toolset. The SitaWare solution is all-encompassing &ndash; radio, mobile, vehicle, web and application-based &ndash; with reporting across the spectrum of devices back to command HQ in real-time.</p><br>
<p></p>
<p><b>
Join our growing UAE Defence Services team</b><br>
Our Defence Services team in the UAE works closely with military customers and front-line users of Systematic's world-leading software products across the Middle East region. We are a growing, multi-disciplinary team of technical experts, solution engineers, developers, solution architects, domain advisors, testers, and project managers whose expertise is highly valued by our customers in the UAE and Middle East region.<br>
As a member of this team, you will support the delivery of our broad portfolio of projects, collaborate with colleagues in Defence Services teams around the world, and support business developers with new sales opportunities to help drive our continued growth.</p><br>
<p></p>
<p><b>
The job</b><br>
As a Solutions Engineer, you will take a leading role and be a key player in delivering our SitaWare and Iris suites for our regional customers, working primarily client-side at the customer&rsquo;s premises. You will be working closely with colleagues and customers, rolling out a mission-critical system that creates value by simplifying decision-making within areas such as solution design, configuration, installation, technical support, technical training, interoperability, development, and testing.</p><br>
<p></p>
<p>
Your key tasks will include:</p>
<ul>
<li>Providing technical support and advice both on-site and back office</li>
<li>Taking on a leading role while designing, implementing and supporting technical solutions</li>
<li>Understanding user-level concept of operations through to technical application and interface requirements</li>
<li>Ensuring that your projects are delivered within the agreed scope and time-frame</li>
<li>Coordinating with internal and external stakeholders to achieve outcomes</li>
<li>Staying up to date on the status of Systematic products and support to ensure alignment of customer expectations and product roadmaps, maximising value for both our customers and our products</li>
<li>Experience with data engineering, workflows, visualisation and AI techniques</li>
<li>Providing first and second-level customer support, fault finding and root cause analysis</li>
<li>Conducting technical training for our customers &ndash; both in classroom environments and in workshop-like set-ups</li>
<li>Supporting the training of administrators and end-users</li>
<li>Training and mentoring of colleagues</li></ul><br>
<p></p>
<p><b>
Your qualifications</b></p>
<p>
Ideally, you:</p>
<ul>
<li>Have strong communication and collaboration skills</li>
<li>Enjoy working in an agile and changing environment (Scrum experience is a plus)</li>
<li>Are eager to make a difference and step outside your comfort zone</li>
<li>Furthermore, you probably have experience within some or all of the following: tactical communications systems, software development, IT infrastructure, software and system testing and/or test management (e.g. ISTQB), technical training, external customer-facing projects, and delivering services and consultancy in the IT sector.</li></ul><br>
<p></p>
<div>
Minimum qualifications<br>
<ul><li>5+ years of experience from a similar position</li><li>Bachelor's or Master&rsquo;s level degree</li><li>Fluent in English</li></ul></div><br>
<p></p>
<p>
Practical information<br>
Willingness to travel to our Headquarters in Denmark and within the Middle East region</p><br>
<p></p>
<p>
Please note that this role involves security-classified projects. Security clearance from the company and UAE authorities is required.</p><br>
<p></p>
<p><b>
Welcome to Systematic Abu Dhabi</b><br>
Join our dynamic team in the UAE, where every day brings opportunities to solve complex technical challenges and deliver solutions that make a real difference. Based in Abu Dhabi, you'll work on high-stakes projects that empower defence customers to make confident, critical decisions. Our collaborative environment values innovation, technical excellence, and direct customer engagement.</p><br>
<p></p>
<p><b>
Benefits we offer include:</b></p>
<ul>
<li>Attractive remuneration package</li>
<li>Professional development opportunities in cutting-edge defence technology</li>
<li>International collaboration with Defence Services teams worldwide</li>
<li>Direct customer interaction and visible project impact</li>
<li>Opportunity to work with world-leading command-and-control systems</li></ul><br>
<p></p>
<p><b>
Never stop developing</b></p>
<p>
Systematic is Denmark's largest privately owned software company, developing innovative IT solutions since 1985. Proudly Danish, truly international, and people-centric, we create intelligent software that drives progress and improves lives. Our solutions support critical decision-making in defence, healthcare, and utilities, with over 1 million daily users across more than 50 countries. Trusted by over 50 nations and NATO, our SitaWare software advances military operations, while our Columna solutions enhance care in hospitals worldwide. At Systematic, we never stop developing&mdash;it's not just a place to work, but a place to belong.</p><br>
<p></p>
<p><b>
Start your development here</b><br>
We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today.</p>
<div>
<div><div><p><b>Get in touch</b></p>
<div><b>
Greta Renner</b></div>
<div>
Senior Talent Acquisition Consultant</div>
<p></p>
</div></div></div><div></div><div><div><div><div><div>Location:
Abu Dhabi, Abu Dhabi, AE
</div></div></div></div><div><div><div><div>Business Unit: Defence
</div></div></div></div><div><div><div><div>Division: Defence Service Delivery
</div></div></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Get to know us</b></h2><h6 class="jobSectionHeader"><b>
Career in Systematic</b></h6>
<h6 class="jobSectionHeader"><b>Recruitment process</b></h6>
<h6 class="jobSectionHeader"><b>More than software</b></h6>
<h6 class="jobSectionHeader"><b>Our business</b></h6></div></div></div></div><p></p>

Solutions Engineer

ADNOC Group

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Provide technical support to cover all aspects of engineering discipline activities for a variety of works. Assists and defines the technical requirements and in the performance of Contractors for the assigned works.
 <br/>
 <br/>
 Job Specific Accountabilities
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 <br/>
 <ul>
  <li>
   Participates in the site surveys of existing facilities to establish and identify the actual requirements.
  </li>
  <li>
   Monitors and reviews engineering design carried out by Consultant, Engineering Companies including feasibility, conceptual, basic and detailed engineering.
  </li>
  <li>
   Coordinates with other engineers during the development of the works, to ensure conformity of engineering with user&rsquo;s requirements.
  </li>
  <li>
   Prepares technical documents including data sheets and requirements for material, testing and requisitions.
  </li>
  <li>
   Carries out basic technical assessment of bid documents for services and material required for the works.
  </li>
  <li>
   Participates in the clarification meetings with Contractors and Vendors to ensure compliance with technical specifications &amp; requirements. Assist in providing the technical evaluation and appraisal reports.
  </li>
  <li>
   Reviews the updated technical drawings for the installations and ensures conformity of the as-built status with the Design and technical requirements.
  </li>
  <li>
   Provides support in developing and updating of the cost estimates and schedules for the works. Assist the Senior Engineer in the provision of technical support on all engineering aspects arising in his discipline during the construction phase of projects.
   <br/>
   <br/>
  </li>
 </ul>
 Minimum Qualification
 <br/>
 <br/>
 Bachelor Degree in Engineering Discipline or equivalent.
 <br/>
 <br/>
 <strong>
  Minimum Experience, Knowledge &amp; Skills
  <br/>
  <br/>
 </strong>
 6 years of experience, including at least
</div>


Engineer, I-C (QMI/Metering)

Johnson Controls

<div><p><b>What will you do</b></p><p>
As a member of the Technical Support Team, you will work on projects across the UAE, Kuwait, Qatar and the wider MEA region to support departmental and project objectives. You will apply training on JCI Engineered Systems, use standard Johnson Controls development tools, and build strong partnerships with customers throughout the project lifecycle. You will ensure correct equipment selection, validate design assumptions, and contribute to high‑quality technical and commercial project development.</p><p></p><p><b>
How you will do it</b></p><p></p><ul><li>
Lead or support the detailed development of assigned projects.</li><li>
Validate assumptions made during solution design and prepare detailed cost estimates and scopes of work in cooperation with Field Sales.</li><li>
Review project specifications, understand system concepts, and ensure compliance with customer requirements.</li><li>
Select HVAC equipment (AHUs, FCUs, CRAC, Ecology units, Fans, Chillers) and apply it effectively according to RFQs.</li><li>
Understand competitive products and position JCI solutions advantageously by developing alternatives and optional offers.</li><li>
Prepare customer-facing documents such as quotations, technical submittals, presentations, and compliance statements.</li><li>
Perform engineering or commercial analyses to quantify cost savings and customer benefits; support benchmarking activities.</li><li>
Participate in cross-functional teams and, when required, travel internationally to support local teams and customer discussions.</li><li>
Collect data at customer facilities to support solution design and provide post-contract design review support.</li><li>
Assist in presentations to technical buyers.</li><li>
Stay current with relevant engineering standards, practices, and professional certifications.</li><li>
Engage in professional organizations and pursue relevant licenses (e.g., Professional Engineer).</li></ul><p></p><p><b>
What we look for</b></p><p></p><ul><li>
Ability to understand and respond to customer expectations with urgency and professionalism.</li><li>
Initiative, execution discipline, and innovation in developing designs or solutions requiring creative thinking.</li><li>
Ability to set goals aligned with company objectives and adapt plans to changing environments.</li><li>
Strong cooperation skills across internal teams and external partners.</li><li>
Accountability for decisions and outcomes, even when not all elements are under direct control.</li></ul><p></p><p><b>
Required</b></p><p></p><ul><li>
Bachelor&rsquo;s degree in Mechanical Engineering; specialization in AC &amp; Refrigeration is an advantage.</li><li>
Must be a UAE national with a family book.</li><li>
Minimum three years of experience in HVAC application/estimation (equipment selection, costing, technical submittals).</li><li>
Entry-level function-specific licenses or certifications preferred (e.g., Professional Engineer, Energy/Carbon Certifier, BREEAM, LEED).</li><li>
Effective teamwork and demonstrated leadership potential.</li><li>
Developing business analysis capabilities.</li></ul><p></p><p><b>
Preferred</b></p><p></p><ul><li>
Demonstrated professional expertise in HVAC systems, including AHUs and Chillers.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to support team success and enable collaboration.</li><li>
Customer focus and results-driven mindset.</li></ul></div><p></p>

Emirati Project Development Engineer - HVAC

W R S OFFICE AUTOMATION TRADING LLC OPC

<p>Job description:</p><p><b>Service Engineer &ndash; Office Automation</b></p><p><b>Location:</b> UAE<br/><b>Job Type:</b> Full-time<br/><b>Industry:</b> Office Automation &amp; Stationery / Office Equipment</p><p><b>About Us</b></p><p>We are a leading office automation and stationery solutions company, providing sales, service, and support for a wide range of office equipment. We are looking for a skilled <b>Service Engineer</b> to join our technical team and ensure smooth installation, maintenance, and repair of office equipment at client sites.</p><p><b>Key Responsibilities</b></p><ul><li>Install, configure, and maintain office equipment such as photocopiers, printers, scanners, shredders, projectors, and multifunction devices.</li><li>Diagnose and repair hardware and software faults.</li><li>Perform preventive maintenance visits and ensure machines are running efficiently.</li><li>Provide technical support and training to customers on equipment usage.</li><li>Maintain service logs, documentation, and prepare service reports.</li><li>Coordinate with the sales and procurement team for spare parts requirements.</li><li>Ensure timely response to customer complaints and follow up until resolution.</li><li>Perform testing, calibration, and troubleshooting of devices.</li><li>Maintain high customer satisfaction and professional communication.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Diploma or ITI in Electronics / Electrical / IT / Mechanical&mdash;or related field.</li><li>Minimum <b>1&ndash;3 years of experience</b> in servicing office automation products (Preferred: Sharp, Ricoh, Canon, HP, Epson).</li><li>Strong knowledge of networking basics for printer installation (LAN, Wi-Fi, drivers).</li><li>Ability to read manuals, troubleshoot independently, and work under pressure.</li><li>UAE driving license is must.</li><li>Good communication skills, customer handling capability, and problem-solving attitude.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary + allowances</li><li>Annual leave &amp; benefits as per UAE labour law</li><li>Training on new equipment &amp; technologies</li><li>Career growth in a fast-growing office automation company</li></ul><p>Job Type: Full-time</p>

Printer Technician

total secure

<p>We are seeking a skilled IT Engineer to join our dynamic team. The ideal candidate will be responsible for installing, configuring, and maintaining computer systems and networks, providing technical support to users, and ensuring the overall health and security of our IT infrastructure. This role requires strong problem-solving abilities, excellent communication skills, and a proactive approach to IT challenges.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Technical Support:</b> Provide first-line technical support to end-users for hardware, software, and network issues. Resolve problems via phone, email, or in-person.</li><li><b>System Installation &amp; Configuration:</b> Install, configure, and maintain computer hardware, software, and peripheral equipment. Set up new workstations, servers, and other IT equipment.</li><li><b>Security &amp; Updates:</b> Ensure all systems are up-to-date with the latest security patches and updates. Implement and manage security protocols to safeguard data and infrastructure.</li><li><b>Troubleshooting:</b> Diagnose and resolve technical issues efficiently. Document issues and solutions for future reference.</li><li><b>Inventory Management:</b> Track and manage IT inventory, including hardware, software licenses, and other equipment.</li><li><b>Backup &amp; Recovery:</b> Perform regular data backups and assist with data recovery procedures in the event of a system failure or data loss.</li><li><b>Documentation:</b> Maintain accurate records of IT processes, configurations, and troubleshooting steps. Create and update documentation for IT procedures and user guides.</li></ul><p><b>Qualification </b></p><ul><li>Poly Technic Diploma in IT or ITI Diploma/ B-Tech</li><li>Freshers can also apply- Home Country Experiance Required</li></ul><p><b>Attractive Package Available</b></p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,200.00 per month</p>

IT Engineer

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