technical engineer

technical manager

it support engineer

customer service

it support

technical support

MS Shift, Inc.

<div>
 
 MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a
 
 professional technical support team
 
 , you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, MS SHIFT software and hardware installation and set up, assisting with our applications and troubleshooting various technical issues. Onsite and remote support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
 
 
 
 
 
 Note: this is
 
 on-site
 
 position.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Deliver outstanding customer service and knowledgeable technical support/troubleshooting.
 
 
 &bull; Install, implement, maintain, troubleshoot and/or repair of our software and hardware.
 
 
 &bull; Accurately process and record transactions using our internal and detailed ticketing system.
 
 
 &bull; Efficiently and effectively escalate deeper technical issues to Supervisor as required to drive to resolution.
 
 
 &bull; Offer alternative solutions where appropriate with the objective of retaining system functionality.
 
 
 &bull; Follow up and make scheduled call backs to customers.
 
 
 &bull; Ensure systems reliability, integrity and security.
 
 
 &bull; Stay current with product information, changes and updates.
 
 
 
 
 
 
 Base salary: USD 30,000 - 40,000/year
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science or related field.
 
 
 &bull; Attention to detail, excellent verbal and written communication skills.
 
 
 &bull; 4+ Years of experience in Tech Support
 
 
 &bull; Professional experience in providing technical support to non-technical end users.
 
 
 &bull; Experience supporting mission-critical systems by phone.
 
 
 &bull; Helpful, friendly and patient attitude with a strong desire to learn.
 
 
 &bull; Excellent problem-solving, time management and interpersonal skills.
 
 
 &bull; Interest along with the experience/ability to develop a training curriculum and lead classroom trainings.
 
 
 &bull; Focused, flexible and works well under pressure.
 
 
 
 
 
 
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
</div>

Technical Support Specialist

Confidential Company

Since 2003, Broadnet Technologies has been a leading provider in the telecommunications and messaging technology industry, delivering solutions that power global connectivity. Our products, including Bulk SMS, A2P SMS, HLR, SMSC Gateway, and SMS Firewall, are essential to our clients worldwide, helping them engage and connect with customers effectively.We are seeking a Technical Support Specialist with strong expertise in Linux, MySQL, and SMS technologies. The role focuses on ensuring the seamless operation of Broadnet&#x27;s infrastructure by providing technical assistance, resolving issues, and maintaining systems to support business continuity. Core Responsibilities<ul><li>Provide IT support to both staff and clients, with a focus on SMS technologies and SMPP protocol.</li><li>Train users in software functionalities and tools.</li><li>Troubleshoot and resolve technical issues promptly while monitoring system performance.</li><li>Maintain database integrity and security.</li><li>Document IT processes, procedures, and best practices.</li></ul>

flydubai

<div>
 
 MAIN OBJECTIVE OF ROLE
 
 
 
 To ensure continued airworthiness and provide technical support to maintain the reliability, safety, and performance of the aircraft in compliance with regulatory and organizational requirements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provides continued airworthiness and technical support across airframe systems, avionics, structures, interiors, engines, and components to address operational engineering issues.
 </li>
 <li>
 Reviews and actions emergency Airworthiness Directives (ADs), Service Bulletins (SBs), fleetwide inspections, and away-from-base Aircraft on Ground (AOG) events to ensure airworthiness compliance.
 </li>
 <li>
 Monitors the Engineering Daily Technical Status to assess maintenance operations, technical delays, deferred defects, and operational restrictions affecting the flydubai fleet.
 </li>
 <li>
 Evaluates and tracks aircraft defects using Aircraft Health Monitoring (AHM) and AMOS systems to ensure proper troubleshooting, rectification, and follow-up on repetitive defects.
 </li>
 <li>
 Interprets technical documentation including ADs, SBs, Component Service Bulletins (CSBs), and other regulatory or manufacturer publications to determine required actions.
 </li>
 <li>
 Liaises with internal departments and Original Equipment Manufacturers (OEMs) to resolve engineering issues and ensure the availability of approved data for aircraft release.
 </li>
 <li>
 Liaises with internal departments and Original Equipment Manufacturers (OEMs) to resolve engineering issues and ensure the availability of approved data for aircraft release.
 </li>
 <li>
 Provides technical input and assistance during investigations arising from Air Safety Reports (ASRs), Mandatory Occurrence Reports (MORs), and similar events.
 </li>
 <li>
 Assists in developing and maintaining processes, procedures, and documentation that support the continued technical operation and regulatory compliance of the fleet.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree (3+ years)
 </li>
 <li>
 Engineering or ICAO Type 2 Aircraft Maintenance Engineers License (B2 or B1) or Engineering Apprenticeship
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Years with qualifications: 5 - 7 years
 
 
 </li>
 </ul>
 
 COMPETENCIES
 
 
 
 <ul>
 <li>
 Customer Focus
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Personal Accountability &amp; Commitment to achieve
 </li>
 <li>
 Resilience &amp; Flexibility (Can do attitude)
 
 
 </li>
 </ul>
 
 Isr Requirements
 
 
 
 Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.
</div>

Technical Support Engineer

<div>MAIN OBJECTIVE OF ROLE: To ensure continued airworthiness and provide technical support to maintain the reliability, safety, and performance of the aircraft in compliance with regulatory and organizational requirements. KEY RESPONSIBILITIES:
<ul><li>Provides continued airworthiness and technical support across airframe systems, avionics, structures, interiors, engines, and components to address operational engineering issues.</li><li>
Reviews and actions emergency Airworthiness Directives (ADs), Service Bulletins (SBs), fleetwide inspections, and away-from-base Aircraft on Ground (AOG) events to ensure airworthiness compliance.</li><li>
Monitors the Engineering Daily Technical Status to assess maintenance operations, technical delays, deferred defects, and operational restrictions affecting the flydubai fleet.</li><li>
Evaluates and tracks aircraft defects using Aircraft Health Monitoring (AHM) and AMOS systems to ensure proper troubleshooting, rectification, and follow-up on repetitive defects.</li><li>
Interprets technical documentation including ADs, SBs, Component Service Bulletins (CSBs), and other regulatory or manufacturer publications to determine required actions.</li><li>
Liaises with internal departments and Original Equipment Manufacturers (OEMs) to resolve engineering issues and ensure the availability of approved data for aircraft release.</li><li>
Liaises with internal departments and Original Equipment Manufacturers (OEMs) to resolve engineering issues and ensure the availability of approved data for aircraft release.</li><li>
Provides technical input and assistance during investigations arising from Air Safety Reports (ASRs), Mandatory Occurrence Reports (MORs), and similar events.</li><li>
Assists in developing and maintaining processes, procedures, and documentation that support the continued technical operation and regulatory compliance of the fleet.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Engineering or ICAO Type 2 Aircraft Maintenance Engineers License (B2 or B1) or Engineering Apprenticeship</li><li>
Fluent in English</li><li>
Years with qualifications: 5 - 7 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Botpress

<div>
 
 
 Help bring AI agents to companies worldwide.&nbsp;
 
 
 
 Over the next decade, autonomous agents will redefine how we work.
 
 
 Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.&nbsp;
 
 
 Our product works today and at scale, across industries, regions, and limitless use cases.
 
 
 As the 3rd fastest-growing B2B AI start-up worldwide, we're at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.&nbsp;
 
 
 The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.
 
 
 If you want to build foundational technology for one of the most meaningful platform shifts in software, we're looking for top talent to join us.
 
 
 Key Highlights:
 
 <ul>
 <li>
 Over 1 million AI agents and chatbots deployed
 </li>
 <li>
 700,000+ platform users
 </li>
 <li>
 Trusted by 35% of Fortune 500 companies
 </li>
 <li>
 7 years of expertise in AI solutions
 
 </li>
 </ul>
 
 
 About the role
 
 
 
 As a Technical Support Engineering Lead, you'll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You'll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.
 
 
 This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You'll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.
 
 
 <ul>
 <li>
 Lead, mentor, and develop a team of Technical Support Engineers
 </li>
 <li>
 Set team goals, track performance, and provide coaching for continuous growth
 </li>
 <li>
 Oversee support operations, ensuring timely, high-quality responses to customer issues
 </li>
 <li>
 Investigate and troubleshoot complex technical problems escalated from the team
 </li>
 <li>
 Establish and refine triage, escalation, and incident management processes
 </li>
 <li>
 Collaborate with Engineering and Product to surface recurring issues and drive product improvements
 </li>
 <li>
 Own and improve internal knowledge bases and external documentation practices
 </li>
 <li>
 Analyze support trends, metrics, and user feedback to reduce friction and improve experience
 </li>
 <li>
 Represent the support function in cross-functional discussions and planning
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in a technical support or engineering leadership role.
 </li>
 </ul>
 <ul>
 <li>
 Strong technical troubleshooting skills and familiarity with modern web technologies.
 </li>
 <li>
 Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
 </li>
 <li>
 Experience working with APIs, logs, and cloud-based tools.
 </li>
 <li>
 Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
 </li>
 <li>
 Exceptional communication skills with the ability to coach and guide others.
 </li>
 <li>
 Calm and structured problem-solving approach in high-pressure scenarios.
 </li>
 <li>
 Experience managing or scaling support operations in a SaaS or AI/ML environment.
 </li>
 <li>
 Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions.
 </li>
 <li>
 Curious, resourceful, and eager to create an excellent customer experience
 </li>
 </ul>
 
 
 
 About Botpress
 
 
 
 Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.&nbsp;
 
 
 Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.
 
 
 We operate mainly in-office, with a culture that values both technical rigor and shared ambition.
 
 
 You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.
 
 
 
 
 Benefits
 
 
 
 
 <ul>
 <li>
 Work at the forefront of AI-powered automation in a fast-growing start-up.
 </li>
 <li>
 Grow in a dynamic and stimulating environment.
 </li>
 <li>
 Competitive salary and flexible benefits to support your well-being.
 
 
 
 </li>
 </ul>
</div>

Technical Support Engineering Lead

Hamdan Bin Mohammed Smart University

<div></div><div><div><div><div><div>Category
Administrative Positions
</div><div>Type
Full time
</div></div></div><div>Description The Senior Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. Also responsible for the administration of server application and providing technical training as needed.
</div><div>Main roles &amp; responsibilities
<div><div><div><ul><li>Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools. Timely and proper logging, follow up and closure of technical support tickets.</li></ul>
<ul><li>Provide technical support for various external/internal events organized by HBMSU. This includes requirements collection, preparation, testing, and support.</li></ul>
<ul><li>Administration of various servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.).</li></ul>
<ul><li>Regularly maintain the hardware/software assets inventory.</li></ul>
<ul><li>Regular monitoring and maintenance of audio and video systems. Check systems health regularly and execute corrective actions when necessary.</li></ul>
<ul><li>Provide technical trainings whenever required.</li></ul>
<ul><li>Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.</li></ul>
<ul><li>Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies. Also, communicate and track the test results, errors, or bugs with other AIT sections.</li></ul>
<ul><li>Perform the assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.</li></ul>
<ul><li>Report any information security incidents or suspicious behaviors to the line manager and AIT ISM.</li></ul>
<ul><li>Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.</li></ul>
<ul><li>Handle any other responsibilities assigned by the line manager.</li></ul>
</div></div></div></div><div>Required qualification &amp; skills
<div>Professional Experience
3 years of relevant experience in a similar position
Education and Academic Qualifications
<ul><li>Bachelor&rsquo;s Degree in computer engineering, Computer Science, IT, or a related field from an accredited university.</li>
<li>ITIL V3 certification</li>
<li>Any other certification will be a plus (Microsoft, Cisco, Apple etc.).</li>
</ul>
Knowledge, Skills &amp; Abilities
<ul><li>Microsoft Windows, Mac, and general desktop support issues.</li>
<li>End-user devices like printers and scanners.</li>
<li>Audio and Video systems like projectors, mixers, etc.</li>
<li>DNS, TCP/IP, and other networking concepts.</li>
<li>Excellent customer care skills.</li>
<li>Time and project management skills.</li>
<li>Analytical and problem-solving skills.</li>
<li>Interpersonal, communication, and soft skills.</li>
<li>Ability to work under pressure and in a diverse culture.</li>
<li>Excellent communication skills in English languages; Arabic language is an advantage.</li></ul></div></div></div></div>

Senior Technical Support Engineer

Informatica

You will troubleshoot and resolve complex issues with Informatica products, report bugs to R&amp;D, and support customer installations and training for technical users.

Your Role Responsibilities? Here's What You'll Do
<ul>
 <li>Provide best in class technical support to customers, partners, and internal teams.</li>
 <li>Managing customer issues and escalations within our SalesForce CRM system</li>
 <li>Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.</li>
 <li>Work with regional partners on proactive support, enablement, and guidance.</li>
 <li>Follow up on actions in a timely manner.</li>
 <li>Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.</li>
</ul>

What We'd Like to See
<ul>
 <li>Passionate about exceptional customer success</li>
 <li>Analytical, troubleshooting, and problem-solving skills</li>
 <li>Proficient in Java with proven programming experience</li>
 <li>Experience debugging Java or other OOP languages</li>
 <li>Solid understanding of relational databases, especially Oracle and MS SQL Server</li>
 <li>Familiar with Windows and Linux (Red Hat, SuSE) operating systems</li>
 <li>Knowledge of Cloud platforms like Azure, AWS, or GCP</li>
 <li>Experience with Open API Specification (Swagger) and web services (REST, SOAP)</li>
 <li>Some network troubleshooting experience</li>
 <li>Excellent English language skills, fluency in Arabic is desirable</li>
</ul>

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