customer experience manager Jobs in Istanbul

customer experience manager

customer services professional-technical support Jobs in Istanbul

customer services professional-technical support

customer support engineer Jobs in Istanbul

customer support engineer

it manager

operation support manager Jobs in Istanbul

operation support manager

technical support manager

Siemens

<div>
 We are looking for an Operation Support Manager to lead and manage field services coordination, spare parts sales, customer training, technical support, and call center operations, ensuring high customer satisfaction, operational efficiency, and continuous process improvement across all related business units.
 <br/>
 <br/>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in engineering, Business Administration, or a related field (master&rsquo;s degree is a plus)
  </li>
  <li>
   Minimum 10 years of experience in services, customer support or technical operations
  </li>
  <li>
   Proven experience in managing multiple teams and complex operational structures
  </li>
  <li>
   Strong background in process management and operational excellence
  </li>
  <li>
   Customer-oriented mindset with excellent communication and stakeholder management skills
  </li>
  <li>
   Strong analytical thinking, problem-solving, and decision-making capabilities
  </li>
  <li>
   Fluency in English (written and spoken)
  </li>
  <li>
   Experience with SAP, CRM, and similar enterprise systems is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational ownership and P&amp;L responsibility of Spare Parts &amp; Exchange business, including pricing, margin optimization, and revenue growth. Development and execution of spare parts sales strategies in collaboration with sales and service management teams
  </li>
  <li>
   Leadership of Service Coordination Center and Technical Support Units
  </li>
  <li>
   Management of the Sitrain Unit, operational and P&amp;L responsibility
  </li>
  <li>
   Supervision of Siemens TR Call Center, covering all customer inquiries across all business divisions (Smart Infrastructure, Digital Industries, etc.)
  </li>
  <li>
   Acting as Process Performance Manager for Digital Industries Customer Services; defining, monitoring, and improving process performance indicators (KPIs, SLAs)
  </li>
  <li>
   Responsibility for Installed Base (I-Base) management, including data accuracy
  </li>
  <li>
   Leading continuous improvement, digitalization, and customer experience initiatives
  </li>
  <li>
   Providing regular reports, insights, and strategic input to customer services management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Speaking up Culture
  </li>
  <li>
   Respectful Workplace
  </li>
  <li>
   Being part of a global work environment
  </li>
  <li>
   Attractive remuneration package
  </li>
  <li>
   Excellent recognition tools providing spot awards
  </li>
  <li>
   Learning &amp; Development opportunities for both personal and professional growth
  </li>
  <li>
   Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
  </li>
  <li>
   Creche allowance for mothers
  </li>
  <li>
   Share matching programs to become a shareholder of Siemens AG
  </li>
  <li>
   Remote working and remote living flexibility only for relevant positions
  </li>
  <li>
   Find more benefits here
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
  <br/>
  <br/>
 </em>
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
 <br/>
 <br/>
 As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
 <br/>
 <br/>
 Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
 <br/>
 <br/>
 We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
 <br/>
 <br/>
 Please find more information from our web site:
 <br/>
 <br/>
 https://new.siemens.com/tr/tr.html
 <br/>
 <br/>
</div>


Operation Support Manager

<div><div><div><div><div><div><b>Job ID
</b></div><div>489048
</div></div><div><div><b>Posted since
</b></div><div>16-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Digital Industries
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Hybrid (Remote/Office)
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><div><p>We are looking for an Operation Support Manager to lead and manage field services coordination, spare parts sales, customer training, technical support, and call center operations, ensuring high customer satisfaction, operational efficiency, and continuous process improvement across all related business units.</p><p></p><p><b><br>
Required Qualifications</b></p><ul>
<li>Bachelor&rsquo;s degree in engineering, Business Administration, or a related field (master&rsquo;s degree is a plus)</li>
</ul><ul><li>Minimum 10 years of experience in services, customer support or technical operations</li>
</ul><ul><li>Proven experience in managing multiple teams and complex operational structures</li>
</ul><ul><li>Strong background in process management and operational excellence</li>
</ul><ul><li>Customer-oriented mindset with excellent communication and stakeholder management skills</li>
</ul><ul><li>Strong analytical thinking, problem-solving, and decision-making capabilities</li>
</ul><ul><li>Fluency in English (written and spoken)</li>
</ul><ul><li>Experience with SAP, CRM, and similar enterprise systems is an advantage</li>
</ul><p></p><p><b>Key Responsibilities</b></p><ul>
<li>Operational ownership and P&amp;L responsibility of Spare Parts &amp; Exchange business, including pricing, margin optimization, and revenue growth. Development and execution of spare parts sales strategies in collaboration with sales and service management teams</li>
</ul><ul><li>Leadership of Service Coordination Center and Technical Support Units</li>
</ul><ul><li>Management of the Sitrain Unit, operational and P&amp;L responsibility</li>
</ul><ul><li>Supervision of Siemens TR Call Center, covering all customer inquiries across all business divisions (Smart Infrastructure, Digital Industries, etc.)</li>
</ul><ul><li>Acting as Process Performance Manager for Digital Industries Customer Services; defining, monitoring, and improving process performance indicators (KPIs, SLAs)</li>
</ul><ul><li>Responsibility for Installed Base (I-Base) management, including data accuracy</li>
</ul><ul><li>Leading continuous improvement, digitalization, and customer experience initiatives</li>
</ul><ul><li>Providing regular reports, insights, and strategic input to customer services management</li></ul><p><br>
</p><p><b>What We Offer?</b></p><div>
<ul><li>Speaking up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul></div><p><br>
</p><p><i>Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.</i></p><p></p><p><br>
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
</p><p>As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p></p><p><b><br>
#LI-HYBRID</b></p></div></div></div></div></div></div></div><p></p>

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
<br>
<br>
This is your chance to make history.
<br>
<br>
The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server, and infrastructure issues with both on-site and on-call capacity for our operations network.
<br>
<br>
As an IT Support Engineer, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain critical infrastructure elements, as well as some day to day support to meet our operations present and future business needs. You will be an escalation point for the team of IT support technicians, remote teams, and operations on technical issues, as well as an interface between these teams as required.
<br>
<br>
Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive on delivering high-quality results, and always be on the lookout for improvements.
<br>
<br>
Business Area: Operations Fulfillment Center and Logistics
<br>
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
<br>
The Operations teams in our fulfillment Centers are responsible for controlling the vast range of fast-paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTechIT is at the heart of this process and plays a vital role in the business's ability to meet customer promises.<br>
<br>
Key job responsibilities<br>
Working as part of a busy support team, your key duties will require you to implement and maintain IT infrastructure, as well as interfacing confidently both verbally and in writing, to senior management stakeholders at varying levels across multiple business entities. You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also be running projects across the site, working closely with the business, fellow engineers, and remote support teams to implement changes and/or additions to the site&rsquo;s technology infrastructure to support changing business and IT requirements. You will also have a keen eye for business and/or technology trends. There is a requirement for occasional travel.
<br>
<br>
The extent of your responsibilities will include, but not be limited to:
<br>
<ul><li>Managing the availability of all IT equipment and infrastructure through continuous improvement and continuously looking to improve equipment efficiencies and cost reductions accordingly.
</li><li>Liaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure in accordance with Amazon standards.
</li><li>The creation, review, revision and execution of change management requests and project plans as required.
</li><li>Perform site audits on technical infrastructure to ensure adherence to the latest Amazon IT and Health &amp; Safety guidelines as required.
</li><li>Represent the IT department in site meetings and conference calls and be the point of contact or escalation for the business and other support functions.
</li><li>Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
</li><li>Undertake project management:
</li></ul>. Act as a single point of contact for projects.
<br>
Provide technical and management support and input for site and team projects and initiatives.
<br>
. Keep key stakeholders informed of progress of projects and maintain project documentation in the required format.
<br>
Provide validation and sanity checks on the technical execution of projects.
<br>
<ul><li>Provide direction and support to the IT Support Technicians as required with regards to trouble tickets (issues) and action items (requests).
</li><li>Managing and supporting the updating and auditing of departmental documentation.
</li><li>Continuously be focused on your customers, delivering an outstanding level of service.
</li><li>Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.
</li><li>Produce weekly reports covering metrics and work performed.
</li><li>Contribute to the on-call schedule covering your home site and sites within your node/region for high severity incidents.
</li><li>Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required.
</li><li>Support the recruitment of new talent into OpsTechIT (once trained)
</li></ul><br>
Please note: The position will involve some physical labor carried out in accordance with Amazon health and safety standards. IT Support Engineers may be required to work in confined spaces and perform maintenance work accessing elevated spaces (working at height).</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience</li><li>2+ years of troubleshooting in a multi-user high availability environment experience</li><li>2+ years of PC repair, troubleshooting, deployment and liquidation experience</li><li>2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience</li><li>2+ years of corporate setting Windows, Mac or Linux Operating systems support experience</li><li>Turkish language proficiency required</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>2+ years of computer networking experience</li><li>Bachelor's degree</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

IT Support Engineer, OpsTech Solutions

INVT Electric

<div>
 <p>
  The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.
  <strong>
   The core requirement for this position is the ability to provide automated solutions，it will be more about Pre-Sales Solutions. (The products will be VFDs, PLC, HMI, Servo)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Reproduce customer environment and run tests
  </li>
  <li>
   Manage and address electronic tickets efficiently
  </li>
  <li>
   Liaise between sales team, customer success team, and customers to properly address customer problems
  </li>
  <li>
   Troubleshoot and configure software and hardware
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3+ years' of technical support experience
  </li>
  <li>
   Customer service oriented
  </li>
  <li>
   Strong written and verbal and troubleshooting skills
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Engineer

PAX Türkiye

<div>
 <p>
  <strong>
   Pax T&uuml;rkiye,
  </strong>
  perakende d&uuml;nyas&inodot;n&inodot;n &ouml;deme sistemleri gelece&gbreve;ini yenilik&ccedil;i &ccedil;&ouml;z&uuml;mlerle yeniden &scedil;ekillendiriyor.
 </p>
 <p>
  <strong>
   Pax Retail
  </strong>
  ekibi olarak;
  <span>
   stratejik i&scedil; birlikleri ve &ouml;l&ccedil;eklenebilir b&uuml;y&uuml;me modelleriyle sekt&ouml;rdeki varl&inodot;&gbreve;&inodot;m&inodot;z&inodot; g&uuml;&ccedil;lendiriyoruz.
  </span>
  Bu yolculukta bizimle birlikte &ccedil;al&inodot;&scedil;acak, sat&inodot;&scedil; sonras&inodot; s&uuml;re&ccedil;leri sahiplenen, teknik ve operasyonel ak&inodot;&scedil;&inodot; y&ouml;neten, m&uuml;&scedil;terilerle g&uuml;vene dayal&inodot; uzun soluklu ili&scedil;kiler kuracak bir
  <strong>
   Technical Account Manager
  </strong>
  ar&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Senden Neler Bekliyoruz?
  </strong>
 </p>
 <ul>
  <li>
   &Uuml;niversitelerin M&uuml;hendislik, &Idot;&scedil;letme veya ilgili b&ouml;l&uuml;mlerinden mezun,
  </li>
  <li>
   Tercihen &ouml;deme sistemleri, POS, perakende teknolojileri veya organize perakende sekt&ouml;r&uuml;nde deneyimli,
  </li>
  <li>
   Ma&gbreve;aza operasyonlar&inodot;, kasa ve &ouml;deme s&uuml;re&ccedil;lerini sahadan bilen,
  </li>
  <li>
   Fiziki POS (EFT-POS) cihazlar&inodot; ve perakende yaz&inodot;l&inodot;mlar&inodot; ile i&scedil; ak&inodot;&scedil;&inodot; bilgisine sahip,
  </li>
  <li>
   Proje bazl&inodot; &ccedil;al&inodot;&scedil;malara (pilot, PoC, test, yayg&inodot;nla&scedil;t&inodot;rma) ve uzun d&ouml;ng&uuml;l&uuml; s&uuml;re&ccedil;lere al&inodot;&scedil;k&inodot;n,
  </li>
  <li>
   IT, operasyon, finans ve ma&gbreve;aza ekipleriyle g&uuml;&ccedil;l&uuml; ileti&scedil;im kurabilen,
  </li>
  <li>
   Sahada &ccedil;al&inodot;&scedil;may&inodot;, ma&gbreve;aza i&ccedil;i g&ouml;zlem yapmay&inodot; ve s&uuml;reci yerinde takip etmeyi seven,
  </li>
  <li>
   Analitik d&uuml;&scedil;&uuml;nebilen, takip&ccedil;i, sorumluluk alan ve i&scedil; bitirici,
  </li>
  <li>
   Teknik konular&inodot; m&uuml;&scedil;teriye sade ve net &scedil;ekilde aktarabilen,
  </li>
  <li>
   Temel CRM ve raporlama disiplinine sahip.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   G&ouml;rev Tan&inodot;m&inodot;n Ne Olacak?
  </strong>
 </p>
 <ul>
  <li>
   Sat&inodot;&scedil; sonras&inodot; s&uuml;re&ccedil;lerde m&uuml;&scedil;terinin teknik ve operasyonel temas noktas&inodot; olmak,
  </li>
  <li>
   Kurulum, entegrasyon, test, PoC/pilot ve yayg&inodot;nla&scedil;t&inodot;rma s&uuml;re&ccedil;lerini u&ccedil;tan uca koordine etmek,
  </li>
  <li>
   Ma&gbreve;aza operasyonlar&inodot;n&inodot;, kasa ve &ouml;deme ak&inodot;&scedil;lar&inodot;n&inodot; sahada g&ouml;zlemleyerek s&uuml;re&ccedil; iyile&scedil;tirme f&inodot;rsatlar&inodot;n&inodot; tespit etmek,
  </li>
  <li>
   POS cihazlar&inodot; ve perakende yaz&inodot;l&inodot;mlar&inodot; ile u&ccedil;tan uca &ccedil;al&inodot;&scedil;an i&scedil; ak&inodot;&scedil;lar&inodot;n&inodot; birlikte kurgulamak,
  </li>
  <li>
   M&uuml;&scedil;teri taraf&inodot;nda IT, operasyon, finans ve ma&gbreve;aza ekipleriyle birebir &ccedil;al&inodot;&scedil;mak,
  </li>
  <li>
   Sat&inodot;&scedil; toplant&inodot;lar&inodot;n&inodot;n teknik k&inodot;sm&inodot;n&inodot; y&uuml;r&uuml;tmek; &uuml;r&uuml;n&uuml;n i&scedil;leyi&scedil;ini, entegrasyon ve kullan&inodot;m senaryolar&inodot;n&inodot; net &scedil;ekilde aktarmak,
  </li>
  <li>
   Pilot ve PoC s&uuml;re&ccedil;lerini sahiplenerek sonu&ccedil;land&inodot;rmak ve yayg&inodot;nla&scedil;t&inodot;rma planlar&inodot;n&inodot; olu&scedil;turmak,
  </li>
  <li>
   M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;n&inodot; analiz edip teknik gereksinimleri i&ccedil; ekiplere aktarmak ve kapan&inodot;&scedil;&inodot;n&inodot; takip etmek.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <span>
   &Ccedil;al&inodot;&scedil;ma Lokasyonu: Maslak, &Idot;stanbul
  </span>
 </p>
</div>


Technical Account Manager

Fundraise Up

<div>
 Highlights
 <br/>
 <br/>
 <ul>
  <li>
   Base Salary: $1700 - $1900
  </li>
  <li>
   Location: Turkey
  </li>
  <li>
   Stock options
  </li>
  <li>
   Languages: Fluent in Russian and English
  </li>
  <li>
   Select your preferred shift (EST): 9am &ndash; 6pm, 10am &ndash; 7pm, or 6pm&ndash;3am.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Fundraise Up
  <br/>
  <br/>
 </strong>
 We&rsquo;re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
 <br/>
 <br/>
 Our platform is trusted by many of the world&rsquo;s leading nonprofits, including UNICEF, the Alzheimer&rsquo;s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we&rsquo;re recognized not just for our impact - but for the quality of the product we deliver.
 <br/>
 <br/>
 A Truly Global Product
 <br/>
 <br/>
 We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
 <br/>
 <br/>
 We&rsquo;re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
 <br/>
 <br/>
 Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.
 <br/>
 <br/>
 The Team
 <br/>
 <br/>
 We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
 <br/>
 <br/>
 Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You&rsquo;ll be joining a team where quality, mentorship, and mutual respect come first.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Technical Support Engineer, you are more than just a support agent; you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
 <br/>
 <br/>
 What You&rsquo;ll Do
 <br/>
 <br/>
 <ul>
  <li>
   Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress.
  </li>
  <li>
   Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team.
  </li>
  <li>
   Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions.
  </li>
  <li>
   Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements.
  </li>
  <li>
   Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams.
  </li>
  <li>
   Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams.
  </li>
  <li>
   Relevant Experience: 2 years of experience in technical support, product support, or a client-facing implementation role.
  </li>
  <li>
   Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands-on experience with web development. You are comfortable diving into technical problems.
  </li>
  <li>
   A Problem-Solver's Mindset: You have strong analytical skills and an innate curiosity. You don&rsquo;t just answer questions; you investigate the underlying issues.
  </li>
  <li>
   Proactive and Detail-Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail.
  </li>
  <li>
   A High Degree of Ownership: Reliability and accountability are critical. We are looking for a professional who takes pride in their work and honors their commitments.
   <br/>
   <br/>
  </li>
 </ul>
 Bonus points
 <br/>
 <br/>
 <ul>
  <li>
   Curiosity and a hypothesis-driven mindset
  </li>
  <li>
   Ability to communicate complex analytical concepts to non-technical audiences
  </li>
  <li>
   Detail-oriented with a strong sense of ownership
  </li>
  <li>
   Comfort working in fast-paced, data-rich environments
   <br/>
   <br/>
  </li>
 </ul>
 Why work with us
 <br/>
 <br/>
 <ul>
  <li>
   A strong, collaborative product team that owns what it builds
  </li>
  <li>
   Clear product vision and access to real customer feedback from global nonprofit leaders
  </li>
  <li>
   Flat structure: no politics, just great work with great people
  </li>
  <li>
   Transparent company culture-we share how we&rsquo;re growing, where revenue comes from, and what&rsquo;s next
  </li>
  <li>
   Long-term focus: we offer equity options and value sustained, meaningful contribution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   30 days off
  </li>
  <li>
   100% paid telemedicine plan
  </li>
  <li>
   Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
  </li>
  <li>
   English learning courses
  </li>
  <li>
   Relevant professional education
  </li>
  <li>
   Gym or swimming pool
  </li>
  <li>
   Co-working
  </li>
  <li>
   Remote working.
  </li>
  <li>
   Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
  </li>
 </ul>
</div>


Eaton

<div><p>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
</p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
The primary role of the <b>Technical Support Engineer</b> is to deliver exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. Acting as a key point of contact across multiple channels&mdash;including telephone, email, and web tickets&mdash;this position focuses on EATON's electrical product portfolio, specifically tailored devices within the Electrical division.</p><p>
In this capacity, you will engage with a diverse range of stakeholders, including end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&amp;D, manufacturing, and sales or service representatives. Your responsibilities will encompass a variety of pre-sales and post-sales functions, ensuring seamless communication and support.</p><p>
You will provide vital assistance to sales functions across the EMEA region, and partially in APAC and the Americas, addressing technical inquiries, product-specific questions, warranty issues, documentation requests, repair and calibration needs, and troubleshooting challenges. Additionally, you will guide customers in product selection and application assistance through phone and email interactions. As the first point of escalation for non-standard inquiries and advanced troubleshooting related to hardware and software, your expertise will be invaluable.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Serve as an engineering resource to resolve customer challenges related to single-phase UPS products (both hardware and software) through various communication channels, including phone, email, and web chat.</li><li>
Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams.</li><li>
Foster customer loyalty by delivering high-quality service and enhancing value through a performance-driven culture.</li><li>
Actively contribute to the organization and daily execution of technical support tasks, leveraging resources such as people, processes, and technology.</li><li>
Maintain up-to-date process documentation to ensure clarity and efficiency.</li><li>
Participate in knowledge-sharing sessions and continuous improvement initiatives, both within the team and across the organization, to implement best practices at BSC Budapest.</li><li>
Collaborate with team members to enhance customer satisfaction, minimize customer effort, and achieve improvements in cycle time and cost through effective problem-solving.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) in Electrical/Electronic Engineering from an accredited institution</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><ul><li>Understanding of Electrical products and basic applications</li><li>
Basic Network Knowledge
</li><li>Analytical mindset, communication skills, problem-solving</li><li>
Excellent German and English language knowledge</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What We Offer:</b></h2>
</div><div><ul><li>Competitive compensation and benefits package</li><li>
Flexible working solutions</li><li>
Excellent working environment &ndash; safety and ethics are important for us</li><li>
Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day</li><li>
Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University<br>
<br>
#LI-DJ1</li></ul></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Technical Support Engineer (Dutch Speaker)

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