project manager

engineering manager

it support

it support engineer

key account manager

technical support manager

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Technology Account Manager Country Switches
Technology Account Manager Country Switches Overview 
 
As a Technology Account Manager, you will play a crucial role in building and maintaining strong client relationships to drive business growth and customer satisfaction. You will work closely with internal teams, banking partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard&rsquo;s products and services. This role requires a blend of technical expertise, business acumen, and leadership skills to identify opportunities, guide complex projects, and ensure seamless service delivery. While not directly managing projects, you will be responsible for monitoring progress, identifying bottlenecks, and ensuring timely resolution. 
 
Additionally, and hen required, you will engage in both pre- and post-sales activities, offering consultative expertise to internal teams, identifying revenue-generating opportunities, and delivering innovative solutions tailored to complex customer needs. 
 
Key Responsibilities: 
 
1. Client Relationship Management 
o Develop and maintain strong relationships with banking partners, third-party processors, and key stakeholders. 
o Serve as a trusted advisor, addressing inquiries, concerns, and escalations. 
o Ensure customer needs are met with innovative and tailored solutions. 
2. Technical &amp; Business Expertise 
o Leverage deep knowledge of the Mastercard solutions to provide consultative support and insights. 
o Translate complex technical concepts into business-relevant solutions. 
o Stay updated on industry trends, emerging technologies, and regulatory changes. 
3. Sales &amp; Revenue Growth Support 
o Partner with account teams to identify revenue-generating opportunities. 
o Assist in pre- and post-sales activities, contributing technical expertise to proposals. 
o Develop strategies to expand product adoption and maximize business value for customers. 
4. Project Oversight &amp; Issue Resolution 
o Monitor ongoing projects, ensuring alignment with customer expectations. 
o Identify bottlenecks and proactively implement solutions with internal teams. 
o Coordinate with cross-functional teams for timely delivery of products and services. 
5. Strategic Initiative Leadership 
o Identify opportunities for process improvements and customer experience enhancements. 
o Drive initiatives to streamline operations, optimize performance, and increase efficiency. 
o Advocate for customer needs internally, influencing product and service enhancements. 
6. Cross-Functional Collaboration 
o Work closely with internal teams (Product Management, Customer Solutions, Delivery, and Support) to ensure seamless customer experiences. 
o Facilitate knowledge-sharing and best practices across teams. 
o Represent customer feedback in internal discussions, ensuring alignment with business strategies. 
7. Performance Monitoring &amp; Reporting 
o Track and analyze key performance indicators (KPIs) to measure account success. 
o Prepare and extract regular reports on performance, project status, and market trends. 
o Present insights and recommendations to leadership for strategic decision-making. 
8. Training &amp; Knowledge Transfer 
o Promote and support training activities related to Mastercard products, mandates, and industry best practices. 
o Conduct review forums to keep customers updated on new technologies and compliance requirements. 
o Support the development and delivery of tailored training sessions. 
 
All About You 
 
We are looking for a customer-focused, technically proficient, and strategic thinker who thrives in a fast-paced, collaborative environment. The ideal candidate should possess: 
Minimum Qualifications &amp; Experience: 
 
<ul><li>Education:</li></ul>
o Bachelor&rsquo;s degree in Engineering, Computer Science, Information Systems, or a related field. 
<ul><li>Industry Experience:</li></ul>
o Mid-career with a of proven experience in the payments industry, financial technology, or banking. 
o Strong understanding of market dynamics, regulatory requirements, and emerging trends. 
o Experience in a customer-facing role, engaging with clients, understanding their needs, and delivering tailored solutions. 
<ul><li>Technical &amp; Problem-Solving Skills:</li></ul>
o Strong analytical and conceptual thinking abilities. 
o Ability to translate technical concepts into business value. 
o Problem-solving mindset to address complex customer challenges. 
<ul><li>Customer-Centric Mindset:</li></ul>
o Commitment to delivering high-quality solutions. 
o Strong focus on customer needs, satisfaction, and long-term success. 
o Experience in managing customer expectations, resolving escalations, and ensuring seamless service delivery. 
<ul><li>Communication &amp; Collaboration:</li></ul>
o Excellent interpersonal, verbal, and written communication skills. 
o Ability to influence and build strong relationships across various levels of an organization. 
o Experience working cross-functionally with internal teams, banking partners, and third-party providers. 
o
 
If you are passionate about driving customer and market success, leveraging your technical expertise, and fostering strategic relationships, we would love to hear from you!
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Technology Account Manager Country Switches

Supply Chain Services

About DRM Outsource SolutionsDRM Outsource Solutions is a fast-growing outsourcing company that connects top-tier talent with leading businesses across Pakistan and beyond. We don&rsquo;t just recruit &mdash; we ensure long-term success, alignment, and engagement of every candidate we place. As part of our expansion, we are hiring an IT &amp; Network Support Executive to support our internal systems and client operations.Job Role: IT &amp; Network Support ExecutiveWe are seeking a technically skilled and self-motivated IT &amp; Network Support Executive to manage, monitor, and troubleshoot internal systems and support remote client IT needs. The role requires both technical expertise and independent problem-solving skills, with on-site commitment to our Bahria Town Karachi office.Key Responsibilities:<ul><li>Troubleshoot and resolve IT and networking issues</li><li>Diagnose and repair hardware, software, and system faults</li><li>Manage network and server maintenance, monitoring, and updates</li><li>Coordinate the implementation of IT support operations</li><li>Handle IT procurement (hardware, software, and services) aligned with business needs</li><li>Maintain and update asset databases and documentation</li><li>Analyze and improve workflow processes, equipment layout, and space usage</li><li>Create technical documentation for internal systems and user support</li><li>Troubleshoot Office UPS issues and coordinate with IT vendors</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science or related field</li><li>2&ndash;3 years of experience in IT support, desktop support, or similar roles</li></ul>Required Skills:<ul><li>Strong hands-on knowledge of IT systems, hardware, and networking</li><li>Ability to troubleshoot technical issues independently</li><li>Experience with server and network configuration &amp; maintenance</li><li>Solid understanding of internet security and data privacy principles</li><li>Proficient in creating and managing technical documentation</li><li>Strong coordination skills for working with external vendors</li><li>Self-starter with the ability to work independently and manage multiple priorities</li></ul>Why Join DRM Outsource Solutions?<ul><li>Career growth in a rapidly expanding organization</li><li>Hands-on role with autonomy and ownership</li><li>Collaborative and performance-driven work culture</li><li>Direct exposure to internal and external IT environments</li><li>Competitive salary based on experience and skill set</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>How much Experience you have in IT/Network Support ?</li><li>Please mention your salary Expectations and joining date?</li><li>Do you live in Bahria Town Karachi ? if yes then please mention your complete address otherwise your profile will be rejected?</li></ul>Work Location: In person

IT & Network Support Executive-Bahria Town Karachi

HQ-360

Pay: 30,000.00 (PKR) - 45,000.00 (PKR) per monthJob description:Job Description: IT Support ExecutivePosition: IT Support Executive Location: Gulshan-e-Iqbal, Karachi Salary Range: PKR 30,000 to 40,000 Timings: 08:00 PM to 05:00 AMJob OverviewWe are seeking a skilled and proactive IT Support Executive to join our team in Gulshan-e-Iqbal. The ideal candidate will provide technical support, troubleshoot issues, and ensure the smooth operation of IT systems and networks. This role is essential to maintaining optimal performance of the organization&rsquo;s IT infrastructure.Key Responsibilities<ul><li>Technical Support &amp; Troubleshooting:</li><li>Provide first-level support for hardware, software, and networking issues.</li><li>Diagnose and resolve system or network problems efficiently.</li><li>System Maintenance:</li><li>Ensure regular updates, backups, and maintenance of all IT systems and equipment.</li><li>Install, configure, and upgrade software and hardware as needed.</li><li>Network Administration:</li><li>Monitor and maintain network connectivity, including routers, switches, and firewalls.</li><li>Troubleshoot connectivity issues and ensure network security protocols are followed.</li><li>User Assistance:</li><li>Assist staff with IT-related queries and training on new systems or software.</li><li>Document and maintain IT support logs for future reference.</li><li>Asset Management:</li><li>Maintain inventory of IT assets, including computers, peripherals, and software licenses.</li><li>Recommend and procure new equipment or software as required.</li><li>Compliance &amp; Security:</li><li>Ensure compliance with data protection policies.</li><li>Implement and maintain cybersecurity measures.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>Experience: 1+ year of experience in IT support or a similar role.</li><li>Technical Skills:</li><li>Strong knowledge of operating systems (Windows, macOS, Linux).</li><li>Familiarity with networking tools and protocols.</li><li>Proficiency in troubleshooting hardware and software issues.</li><li>Experience with Office 365 and other cloud-based solutions.</li><li>Soft Skills:</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Problem-solving and critical-thinking abilities.</li></ul>What We Offer<ul><li>Opportunities for professional growth and skill development.</li><li>A collaborative and supportive work environment.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Please mention your current salary </li><li>Will you be able to do Night shift? </li></ul>Work Location: In person

IT Support Executive

Cloud Genny

Job post summaryJob description:Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 1 year (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (UK & USA)

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Technical Support Engineer

Logon Broadband Pvt Ltd

Job Description:Must be well versed with the VLANs, Trunks, L2 Tunnels.Configuration of routers, switches, OLT, ONU, ONTMust be familiar with managed services conceptsP2P, MP2P and dark fiber knowledge would be plus pointRelationship and correspondence with other companies and clientsEmail correspondence, running TeamsFamiliar with FTTH, FTTC and GPONLooking after current complaint resolution regarding network system.Uses knowledge of_ LAN or MAN or WAN systems_ to help design and install internal and external networks.Call user for network support and complaint systemQualification and Experience:Experience: 01-02 Yrs. TelecomCertification: CCNA PreferredInterested and relevant candidates can send their CVs on careers@lbi.net.pk by 12th September, 2025.Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

OBHost (Your Hosting Partner)

We need a Basic Linux System Administrator to help set up and manage our Linux servers. You will be responsible for making sure the servers run smoothly, fixing any problems, and keeping everything secure.Responsibilities:<ul><li>Set up and manage Linux servers (like Ubuntu, CentOS).</li><li>Check the system&rsquo;s performance and fix any issues.</li><li>Manage user accounts and security.</li><li>Work with the team to keep everything running smoothly.</li></ul>Requirements:<ul><li>Basic Linux knowledge</li><li>Know how to set up and manage cloud resources.</li><li>Able to solve problems related to cloud infrastructure.</li><li>Experience with cloud platforms</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Technical Support Executive

Explore 1365+ Technical support manager in Karachi this September. Find roles across top companies and apply now to boost your career.

1365 technical support manager jobs IN Karachi

Technology Account Manager Country Switches

IT & Network Support Executive-Bahria Town Karachi

IT Support Executive

Technical Support Consultant (UK & USA)

Technical Support Engineer

Technical Support Engineer

Technical Support Executive