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HRCONSOL

We&rsquo;re Hiring: Assistant Manager &ndash; TechnicalDepartment: Operations/TechnicalLocation: Airline Housing Society, Khayaban e Jinnah Road, LahoreQualification: Graduate / DAEExperience: Minimum 3 YearsPosition Type: Full-timeIndustry: IOT/CybersecurityJob Description:Primary technical contact for key clients (including Suthra Punjab)Provide ongoing technical support and consultancyDrive account growth and ensure client retentionManage technical projects and resolve issues efficientlyMaintain accurate reporting and documentationKey Responsibilities:Ensure high customer satisfaction and retentionBuild strong client engagement and relationshipsCollaborate internally and report effectivelySalary budget: 60k to 70kApply Now &ndash; and be part of a dynamic and growing team!Send updated resumes at jobs@hrconsol.com &amp; careers@tpltrakker.comJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Assistant Manager – Technical (Lahore)

SMSAMI Inc.

Who are we?SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as &ldquo;happily feisty&rdquo; because we work tirelessly to make them successful.SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.Job DescriptionIT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.Responsibilities<ul><li>Installing and configuring client computer systems.</li><li>Responding to client IT support requests.</li><li>Resolve technical problem with Local Area Network &amp; Wide Area Network</li><li>Meeting with clients to diagnose software, networking, or hardware issues.</li><li>Providing technical support on-site or via remote-access systems.</li><li>Follow up with customers and users to ensure complete resolution of issues</li><li>Offering solutions that meet the needs of the client.</li><li>Repairing hardware malfunctions, software issues, and networking problems.</li><li>Maintaining good client relations.</li><li>Tracking and managing work records.</li><li>Compiling job reports.</li></ul>What We're Looking For<ul><li>Bachelor&rsquo;s degree in information technology or computer science.</li><li>Proven work experience as a technical support engineer.</li><li>Knowledge of web services, API, and IP-based protocols.</li><li>Knowledge of computer hardware and networking systems.</li><li>Networking terminologies</li><li>Good time management skills.</li><li>Good interpersonal skills.</li><li>Ability to troubleshoot complex hardware and software issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to think critically.</li><li>Comfortable in working at night shifts if required.</li></ul>Benefits<ul><li>Flexible Working Hours</li><li>Fully funded Certifications</li><li>Medical Allowance</li><li>Pension Funds and more</li></ul>Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Job Details<ul><li>Experience: 2 Years</li><li>Job Type: Full Time</li><li>Shift: Morning, 12:00 pm to 09:00 pm</li><li>Working Days: Monday to Friday</li><li>Salary: 40,000 PKR to 60,000 PKR</li><li>Number of Positions: 2 (Male)</li><li>Location: Lahore</li></ul>Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Technical Support Engineer

Msq Developers

We are looking for IT Support Executive, with exceptional problem solving and communication skills. The individual would be responsible to provide technical support.<ul><li>Good knowledge of troubleshooting network &amp; system issues</li><li>Installing and configuring computer hardware, software, systems, networks, printers, Networking, and Microtech.</li><li>Monitoring and maintaining computer systems and networks.</li><li>Responding in a timely manner to service issues and requests.</li><li>Providing technical support across the company.</li><li>Setting up accounts for new users.</li><li>Repairing and replacing equipment as necessary.</li><li>Testing new technology.</li><li>Ability to handle Networks &amp; Servers, configuring backup servers</li><li>Possibly&#8239;training junior staff</li></ul>Shift timing : 5pm to 2am (on-site job)Location: DHA Phase 8, LahoreJob Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Executive

TekBoox

Job Title: Senior IT Support Executive Company: Tekboox (US-based IT Solutions Company)Tekboox, a US-based IT solutions company, is urgently hiring an experienced Senior IT Support Executive to manage, support, and secure our IT infrastructure.Key ResponsibilitiesInfrastructure Management&middot; Design, implement, and maintain enterprise LAN/WAN networks, VOIP systems, and security infrastructure.&middot; Administer and optimize corporate network infrastructure including firewalls, routers, switches, and wireless systems.&middot; Deploy and configure office networks with focus on performance, scalability, and security best practices.&middot; Manage virtualized environments using VMware ESXi with emphasis on resource optimization and high availability.Storage &amp; Security Systems&middot; Implement and maintain FreeNAS/TrueNAS storage solutions with proper backup and disaster recovery protocols.&middot; Install, configure, and troubleshoot CCTV/IP camera systems, DVR/NVR solutions for surveillance coverage.&middot; Ensure network security through firewall configuration, intrusion detection, and access control management.&middot; Conduct regular security assessments and apply remediation strategies.Operations &amp; Support&middot; Monitor system performance using enterprise monitoring tools and address potential issues proactively.&middot; Manage incident response, service requests, and change management processes via ticketing systems.&middot; Lead and mentor first-level support engineers, providing technical guidance and knowledge transfer.&middot; Maintain up-to-date technical documentation, network diagrams, and SOPs.Strategic Initiatives&middot; Develop and implement IT policies, security standards, and operational procedures.&middot; Generate reports on system performance, incident metrics, and infrastructure utilization.&middot; Plan and execute infrastructure upgrades, migrations, and technology refresh cycles.&middot; Collaborate with business stakeholders to align IT operations with company objectives.Technical Expertise&middot; Windows Server Environment: Advanced proficiency in Active Directory, Group Policy, DNS, DHCP, and domain management.&middot; Virtualization: Strong experience with VMware ESXi, vCenter, and VM lifecycle management.&middot; Backup Solutions: Hands-on expertise in Veeam Backup &amp; Replication, backup strategies, and disaster recovery.&middot; Networking: In-depth knowledge of Cisco switches, VLANs, routing protocols, and firewalls (pfSense, Kerio Control, Mikrotik).&middot; Storage Systems: Solid experience with NAS/SAN technologies, especially FreeNAS/TrueNAS.&middot; Security Systems: CCTV/IP camera setup, DVR/NVR management, and surveillance integration.Experience &amp; Education&middot; 3&ndash;5 years of proven IT support/system administration experience in enterprise environments.&middot; Bachelor&rsquo;s degree in Information Technology, Computer Science, Network Engineering, or equivalent professional experience.&middot; Demonstrated success in managing and delivering complex IT infrastructure projects.Job Location &amp; Timing&middot; Location: DHA Y Block, Lahore&middot; Timing: Night Shift (6 PM &ndash; 3 AM, Onsite, 5 days a week)Interested candidates can apply at: saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

Senior IT Support Executive

Contegris Pvt Ltd

Job description:Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewThis role is responsible for ensuring a Delightful Pre &amp; Post-Implementation Customer Experience that aligns with our business strategy and SLA Commitment. Moreover this role is responsible for establishing the NOC and managing efficient Network &amp; System Operations with proactive handling.Key Responsibilities<ul><li>Team Building: Build a team of A Players with right potential and talents to achieve the organizational objectives and create the strategy for successful NOC and Technical Support Operations.</li><li>Training and Development: Continuously train and coach the team to achieve their Key Performance Indicators and keep them motivated.</li><li>Leadership and Performance Management: Keep a close eye on the Support Operations and ensure Quality Assurance and performance goals are met according to the plan. Do performance appraisal of your team on Quarterly basis</li><li>Team Culture: Create and maintain a performance oriented culture within the team by creating positive competition and open learning environment</li><li>Process: Create, implement and streamline processes related to successful operations of a diverse technical support and network operations function. Implement ITIL framework in the CNOC department.</li><li>Customer Experience: Transformation of the customer experience by providing proactive, professional and friendly support operations to the customers</li><li>Customer Empowerment: Engage with the customer during Go-Live Support period, ensure they are properly trained and empowered to get full benefit of Contegris products and solutions</li><li>Customer Relationship: Be the first level of escalation for the customer, Handle support escalations and get them resolved on priority.</li><li>Collaboration: Partner with Development and Leadership team to help resolve Customer Queries which need special attention and share valuable suggestions for improvement. Collaborate with Deployment team for smooth and efficient onboarding of the customer.</li><li>CSAT &amp; NPS Surveys: Actively conduct the CAST and NPS Surveys and suggest corrective action to the leadership.</li><li>Reporting &amp; Analysis: Analyze support operations for the required KPIs, do continuous performance management and present the analytical reports to the leadership on weekly, monthly, quarterly and yearly basis.</li><li>Information Security: Understand and Implement Contegris ISMS policy across the functions</li></ul>Requirements<ul><li>Education: MS/BS in IT/CS or Equivalent</li><li>Experience: Minimum 4-5 years experience working with BPO/SAAS Company in the Implementation, Lead Support Engineer role with management responsibilities</li><li>Leadership skills</li><li>Ability to work under extreme pressure without losing cool</li><li>Ability to handle multiple things going on simultaneously</li><li>Team Management as a successful coach</li><li>Handle Technical Support Operations</li><li>Handle NOC Operations</li><li>Handle Contact Center Operations</li><li>Strong Reporting &amp; Analytical ability</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Manager Technical Support

Magnatec Systems Private Limited

Responsibilities:<ul><li>Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products.</li></ul><ul><li>Perform physical installation of replacement network devices, including Wireless Access Points (WAPs), Gateway Controllers, Switches, and Firewalls.</li></ul><ul><li>Collaborate with other IT teams, vendors, and service providers to ensure seamless integration and efficient operation of IT infrastructure.</li></ul><ul><li>Managing the computer operations of an organization employees who have problems with their computers or other technology devices.</li></ul><ul><li>Providing technical support for computer networks and performing tasks such as, operating systems, software installation, virus removal, and backup recovery.</li></ul><ul><li>Planning, implementing, and maintaining an organization&rsquo;s computer network by designing and testing new systems, upgrading existing ones, and troubleshooting problems.</li></ul><ul><li>Communicate effectively with users to understand their needs and provide appropriate solutions.</li></ul><ul><li>Maintains regular/Weakly data backups of user&rsquo;s data and security.</li></ul><ul><li>Install and configure CCTV cameras and PABX Systems.</li></ul><ul><li>Inventory Record of IT / Other Related.</li></ul><ul><li>Respond to IT support requests from end-users in a timely and effective manner.</li></ul>Qualifications:<ul><li>Must be a graduate within relevant disciplines.</li></ul><ul><li>Must have at least 3 years of relevant experience.</li></ul>Note: Candidate's residence should be near to officeJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Smart Matrix

Educational BackgroundMinimum Bachelor&rsquo;s Degree in computer software0 - 1 yearJob Responsibilities / Skills Requirement: <ul><li>Have outstanding communication skills.</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Knowledge of MS SQL Server and MySQL, Database Management, Deployments and Scripts.</li><li>Knowledge of IIS Server, Managing IIS Sites and SSL Certificates.</li><li>Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email, or chat, until the problem is resolved.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Be proficient in spoken English</li><li>Have good memory of how software and operating systems work</li><li>Excellent listening and questioning skills is a plus, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution</li><li>Team player, detail oriented with proven problem-solving skills</li></ul>What do we offer?<ul><li>A career-oriented position in a rapidly growing company</li><li>Opportunity to work with multinational clients in an international environment</li><li>Be a part of an international team</li><li>Opportunities to further develop your skills by participating in company-sponsored internal or external technical courses.</li><li>Market Competitive Salary</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Explore 1500+ Technical support manager in Lahore this September. Find roles across top companies and apply now to boost your career.

1500 technical support manager jobs IN Lahore

Assistant Manager – Technical (Lahore)

Technical Support Engineer

IT Support Executive

Senior IT Support Executive

Manager Technical Support

IT Support Executive

Technical Support Engineer