it support officer

customer support executive Jobs in Lahore

customer support executive

it support executive

system administrator

associate it support officer Jobs in Lahore

associate it support officer

technical support officer

Nextech Packages Pvt. Ltd

<p><b>Job Title:</b> Software Support Officer<br/><b>Location:</b> TradeUnleashed, Gulberg II, Lahore<br/><b>Job Type:</b> Full-Time</p><p><b>Note:</b> immediate joiners are given preference</p><p><b>About Us:</b><br/>TradeUnleashed is a fast-growing technology-driven company providing retail and supply chain solutions. We are looking for a proactive and skilled <b>Software Support Officer</b> to join our team and provide technical and functional support for our ERP and retail systems.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide day-to-day software and ERP support to end users.</li><li>Troubleshoot and resolve system or process-related issues efficiently.</li><li>Coordinate with the technical team to ensure smooth software operations.</li><li>Support Omni, Supply Chain, and Retail modules.</li><li>Document support activities and ensure timely follow-ups.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (BBA-IT / BSCS preferred).</li><li>1&ndash;2 years of experience in software or ERP support (fresh graduates with strong knowledge may also apply).</li><li>Hands-on knowledge of <b>Omni, Supply Chain, and Retail</b> systems.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work under pressure and manage multiple tasks.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package.</li><li>Professional growth opportunities.</li><li>Dynamic and supportive work environment.</li></ul><p><b>Location:</b> TradeUnleashed, One-R, MM Alam Road, Gulberg II, Lahore<br/><b>To Apply:</b> Send your CV to <b>hr@tradeunleashed.com</b> with the subject line <i>&ldquo;Software Support Officer &ndash; Application&rdquo;</i>.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Software Support Officer

MILELE

<p><b>Overview:</b><br/>We are seeking an IT Support Officer to provide technical assistance and ensure smooth operation of IT systems, hardware, software, and networks. The role includes troubleshooting, maintenance, and user support to maintain efficiency across the organization.</p><p><b>Key Responsibilities</b></p><p><b>Network &amp; System Support</b></p><ul><li>Maintain and monitor LAN/WAN connectivity and network devices.</li><li>Troubleshoot network and system issues to minimize downtime.</li><li>Manage Wi-Fi networks and ensure reliable connectivity.</li></ul><p><b>Hardware &amp; Software Support</b></p><ul><li>Install, configure, and maintain computers, printers, and peripherals.</li><li>Diagnose and resolve hardware and software issues.</li><li>Support operating systems and applications, including updates and license management.</li></ul><p><b>User Support</b></p><ul><li>Provide first- and second-level technical support to staff.</li><li>Respond to IT service requests through the helpdesk system or email.</li><li>Escalate complex issues to senior IT staff when necessary.</li></ul><p><b>Asset &amp; Security Management</b></p><ul><li>Maintain IT asset inventory and track equipment usage.</li><li>Ensure data backups and assist with data recovery when required.</li><li>Support cybersecurity and system protection measures.</li></ul><p><b>Microsoft 365 &amp; Email Administration</b></p><ul><li>Manage user accounts, permissions, and access within Microsoft 365.</li><li>Provide support for Outlook, Teams, SharePoint, and OneDrive.</li><li>Configure and troubleshoot email accounts and access issues.</li></ul><p><b>System Evaluation &amp; Maintenance</b></p><ul><li>Assist in evaluating and implementing new IT tools or equipment.</li><li>Perform regular maintenance to keep systems optimized.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>2&ndash;4 years of experience in IT support or a similar role.</li><li>Strong understanding of networking, hardware, and operating systems.</li><li>Experience with Microsoft 365 and general IT administration.</li><li>Excellent troubleshooting and communication skills.</li><li>Ability to manage multiple priorities effectively.</li></ul><p><b>Preferred Certifications (not required):</b></p><ul><li>CompTIA A+ / Network+</li><li>Microsoft Certified: Modern Desktop Administrator Associate</li><li>ITIL Foundation</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>What are your salary expectations?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>IT Support: 2 years (Required)</li></ul><p>Work Location: In person</p>

IT Support Executive

Milele

<div>
 The IT Support Officer will be responsible for providing comprehensive technical assistance across the organization, ensuring the seamless operation of IT systems, hardware, software, and networks. This role involves troubleshooting, system maintenance, user support, and managing IT resources to maintain efficiency and reliability in day-to-day operations.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  1. Network Support and Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain and monitor LAN/WAN connectivity, routers, switches, and firewalls.
  </li>
  <li>
   Troubleshoot network issues and ensure minimal downtime.
  </li>
  <li>
   Support and manage Wi-Fi infrastructure across offices.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  2. Hardware Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Install, configure, and maintain desktops, laptops, printers, and peripherals.
  </li>
  <li>
   Diagnose and resolve hardware malfunctions in a timely manner.
  </li>
  <li>
   Coordinate with vendors for repairs and warranty claims.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  3. Software and OS Installations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Install and configure operating systems (Windows, macOS, Linux as applicable).
  </li>
  <li>
   Manage updates, licenses, and software deployments.
  </li>
  <li>
   Support installation and maintenance of business applications.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  4. Technical Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide first and second-level support to end-users for IT-related issues.
  </li>
  <li>
   Respond to service requests via ticketing system, email, or calls.
  </li>
  <li>
   Escalate unresolved issues to higher-level support when necessary.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  5. Inventory Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain up-to-date IT asset records, including hardware and software inventory.
  </li>
  <li>
   Track issuance and return of IT equipment.
  </li>
  <li>
   Conduct periodic audits to ensure accuracy.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  6. Data Backups and Security
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure regular system and data backups.
  </li>
  <li>
   Support implementation of cybersecurity measures.
  </li>
  <li>
   Coordinate with IT management for data recovery and disaster recovery processes.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  7. Microsoft 365 Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Administer and support M365 environment (Outlook, Teams, SharePoint, OneDrive).
  </li>
  <li>
   Manage user accounts, permissions, and licenses.
  </li>
  <li>
   Provide training and support for M365 tools.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  8. Email Setup and Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Configure email accounts and troubleshoot issues across devices.
  </li>
  <li>
   Maintain email security, spam filters, and distribution lists.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  9. Technical Evaluation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Evaluate new IT equipment and software solutions.
  </li>
  <li>
   Provide recommendations for technology upgrades and improvements.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  10. Troubleshooting and Maintenance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diagnose and resolve IT incidents and system errors.
  </li>
  <li>
   Perform regular maintenance and updates to ensure systems are optimized.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  11. Wi-Fi Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee configuration and maintenance of wireless networks.
  </li>
  <li>
   Monitor performance and security of Wi-Fi access points.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree in Computer Science, Information Technology, or related field.
  </li>
  <li>
   2 to 4 years of experience in IT support or a similar role.
  </li>
  <li>
   Strong knowledge of networking, hardware, and operating systems.
  </li>
  <li>
   Experience with M365 administration and email systems.
  </li>
  <li>
   Excellent problem-solving, analytical, and communication skills.
  </li>
  <li>
   Ability to prioritize and manage multiple tasks efficiently.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Certifications (Optional):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+ / Network+
  </li>
  <li>
   Microsoft Certified: Modern Desktop Administrator Associate
  </li>
  <li>
   ITIL Foundation Certification
   <br/>
  </li>
 </ul>
</div>


IT Support Officer

Milele Motors FZE

<div><p>The IT Support Officer will be responsible for providing comprehensive technical assistance across the organization, ensuring the seamless operation of IT systems, hardware, software, and networks. This role involves troubleshooting, system maintenance, user support, and managing IT resources to maintain efficiency and reliability in day-to-day operations.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><p><b>
1. Network Support and Management</b></p><ul><li>
Maintain and monitor LAN/WAN connectivity, routers, switches, and firewalls.</li><li>
Troubleshoot network issues and ensure minimal downtime.</li><li>
Support and manage Wi-Fi infrastructure across offices.</li></ul><p><b>
2. Hardware Support</b></p><ul><li>
Install, configure, and maintain desktops, laptops, printers, and peripherals.</li><li>
Diagnose and resolve hardware malfunctions in a timely manner.</li><li>
Coordinate with vendors for repairs and warranty claims.</li></ul><p><b>
3. Software and OS Installations</b></p><ul><li>
Install and configure operating systems (Windows, macOS, Linux as applicable).</li><li>
Manage updates, licenses, and software deployments.</li><li>
Support installation and maintenance of business applications.</li></ul><p><b>
4. Technical Support</b></p><ul><li>
Provide first and second-level support to end-users for IT-related issues.</li><li>
Respond to service requests via ticketing system, email, or calls.</li><li>
Escalate unresolved issues to higher-level support when necessary.</li></ul><p><b>
5. Inventory Management</b></p><ul><li>
Maintain up-to-date IT asset records, including hardware and software inventory.</li><li>
Track issuance and return of IT equipment.</li><li>
Conduct periodic audits to ensure accuracy.</li></ul><p><b>
6. Data Backups and Security</b></p><ul><li>
Ensure regular system and data backups.</li><li>
Support implementation of cybersecurity measures.</li><li>
Coordinate with IT management for data recovery and disaster recovery processes.</li></ul><p><b>
7. Microsoft 365 Management</b></p><ul><li>
Administer and support M365 environment (Outlook, Teams, SharePoint, OneDrive).</li><li>
Manage user accounts, permissions, and licenses.</li><li>
Provide training and support for M365 tools.</li></ul><p><b>
8. Email Setup and Management</b></p><ul><li>
Configure email accounts and troubleshoot issues across devices.</li><li>
Maintain email security, spam filters, and distribution lists.</li></ul><p><b>
9. Technical Evaluation</b></p><ul><li>
Evaluate new IT equipment and software solutions.</li><li>
Provide recommendations for technology upgrades and improvements.</li></ul><p><b>
10. Troubleshooting and Maintenance</b></p><ul><li>
Diagnose and resolve IT incidents and system errors.</li><li>
Perform regular maintenance and updates to ensure systems are optimized.</li></ul><p><b>
11. Wi-Fi Management</b></p><ul><li>
Oversee configuration and maintenance of wireless networks.</li><li>
Monitor performance and security of Wi-Fi access points.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications &amp; Skills:</b></h3><ul><li>
Bachelors degree in Computer Science, Information Technology, or related field.</li><li>
2 to 4 years of experience in IT support or a similar role.</li><li>
Strong knowledge of networking, hardware, and operating systems.</li><li>
Experience with M365 administration and email systems.</li><li>
Excellent problem-solving, analytical, and communication skills.</li><li>
Ability to prioritize and manage multiple tasks efficiently.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Certifications (Optional):</b></h3><ul><li>
CompTIA A+ / Network+</li><li>
Microsoft Certified: Modern Desktop Administrator Associate</li><li>
ITIL Foundation Certification</li></ul></div>

CureMD

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 As a vital part of CureMD&rsquo;s IT team, the Associate IT Support Officer will play a key role in providing technical assistance and ensuring smooth IT operations. Acting as the first line of support, this role is responsible for troubleshooting issues, maintaining system functionality, and ensuring a seamless user experience across the organization.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide timely technical support to end-users for hardware, software, and network-related issues.
  </li>
  <li>
   Install, configure, and troubleshoot Windows and macOS operating systems.
  </li>
  <li>
   Assist in the administration and maintenance of CureMD&rsquo;s LAN, WAN, and wireless network infrastructure.
  </li>
  <li>
   Collaborate with IT teams to resolve escalated technical issues and ensure seamless operations.
  </li>
  <li>
   Monitor system performance and configurations to maintain network security and stability.
  </li>
  <li>
   Identify areas for process improvement and contribute to IT workflow enhancements.
  </li>
  <li>
   Assist in hardware procurement and maintain an accurate IT asset inventory through the designated software portal.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   Strong problem-solving and troubleshooting skills with a customer-focused mindset.
  </li>
  <li>
   Basic understanding of networking fundamentals, Windows, and macOS environments.
  </li>
  <li>
   Familiarity with LAN, WAN, wireless networking, and IT security best practices.
  </li>
  <li>
   Ability to work effectively in a team-oriented IT support environment.
  </li>
  <li>
   Strong communication and interpersonal skills to assist end-users and collaborate with IT teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰
 </strong>
 <strong>
  Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥
 </strong>
 <strong>
  Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻
 </strong>
 <strong>
  Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚
 </strong>
 <strong>
  Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


Associate IT Support Officer

<div><div>Job Overview:</div><div></div><div>
As a vital part of CureMD&rsquo;s IT team, the Associate IT Support Officer will play a key role in providing technical assistance and ensuring smooth IT operations. Acting as the first line of support, this role is responsible for troubleshooting issues, maintaining system functionality, and ensuring a seamless user experience across the organization.</div><div><br>
Job Responsibilities:</div><div></div><ul><li><div>
Provide timely technical support to end-users for hardware, software, and network-related issues.</div></li><li><div>
Install, configure, and troubleshoot Windows and macOS operating systems.</div></li><li><div>
Assist in the administration and maintenance of CureMD&rsquo;s LAN, WAN, and wireless network infrastructure.</div></li><li><div>
Collaborate with IT teams to resolve escalated technical issues and ensure seamless operations.</div></li><li><div>
Monitor system performance and configurations to maintain network security and stability.</div></li><li><div>
Identify areas for process improvement and contribute to IT workflow enhancements.</div></li><li><div>
Assist in hardware procurement and maintain an accurate IT asset inventory through the designated software portal.</div></li></ul><div></div><div>
Qualifications:</div><div></div><ul><li><div>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</div></li><li><div>
Strong problem-solving and troubleshooting skills with a customer-focused mindset.</div></li><li><div>
Basic understanding of networking fundamentals, Windows, and macOS environments.</div></li><li><div>
Familiarity with LAN, WAN, wireless networking, and IT security best practices.</div></li><li><div>
Ability to work effectively in a team-oriented IT support environment.</div></li><li><div>
Strong communication and interpersonal skills to assist end-users and collaborate with IT teams.</div></li></ul><div></div><div>
Compensation and Benefits:<br>
<br>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li></ul><div><br>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:</div><div></div><div>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

Chahyay.com

<p><b>Job Title:</b> IT Support Officer<br/><b>Job Summary:</b><br/>The IT Support Officer is responsible for providing technical support to staff, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization. This role supports day-to-day IT needs and helps maintain the organization's IT infrastructure.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Position Summary:</b></li></ul><p>The IT Support Officer is responsible for ensuring the efficient operation, maintenance, and security of the organization&rsquo;s IT systems and infrastructure. This role provides day-to-day technical support to employees, manages hardware and software installations, and resolves IT-related issues promptly to minimize downtime and enhance user productivity. The position also assists in implementing IT policies, managing system updates, and coordinating with vendors to ensure smooth technology operations across the office.</p><p><b>Key Responsibilities:</b></p><p><b>Technical Support &amp; Troubleshooting</b></p><ul><li>Serve as the first point of contact for all IT-related queries, providing technical support to staff in person, via phone, or remotely.</li><li>Diagnose and resolve hardware, software, and network issues in a timely manner.</li><li>Maintain detailed records of technical issues and resolutions to identify recurring problems and improve response efficiency.</li><li>Provide technical guidance and basic IT training to end-users when needed.</li></ul><p><b>System &amp; Network Management</b></p><ul><li>Install, configure, and maintain desktop and laptop computers, printers, scanners, projectors, and other peripherals.</li><li>Manage user accounts, permissions, email configurations, and security access in accordance with company policies.</li><li>Monitor and maintain network connectivity, Wi-Fi performance, and system backups.</li><li>Assist in the maintenance and troubleshooting of servers, routers, switches, and other networking equipment.</li></ul><p><b>Asset &amp; Inventory Management</b></p><ul><li>Maintain an updated inventory of IT assets, including equipment allocation, software licenses, and warranty details.</li><li>Ensure timely repair, replacement, or disposal of IT hardware as per company procedures.</li><li>Assist in procurement processes by evaluating IT equipment and service requirements.</li></ul><p><b>Security &amp; Compliance</b></p><ul><li>Support implementation of IT security protocols, antivirus updates, and data protection measures.</li><li>Report and escalate any security breaches or vulnerabilities to the IT Manager immediately.</li><li>Ensure compliance with corporate IT policies and standards.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs150,000.00 per month</p><p>Work Location: In person</p>

Explore 1779+ Technical support officer in Lahore this November. Find roles across top companies and apply now to boost your career.

1779 technical support officer jobs IN Lahore

Software Support Officer

IT Support Executive

IT Support Officer

IT Support Officer

Associate IT Support Officer

Associate IT Support Officer

IT Support Officer