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technical support specialist

SNAP14 Production

<div>
 
 We are looking for an exceptional IT Specialist aka, &ldquo;the tech guy&rdquo;. This passionate technical warrior will be working on IT activities at SNAP14 working closely with the General Manager. We are seeking an experienced and versatile IT Specialist to join our team. This role encompasses a range of responsibilities, including user account management, hardware maintenance, network management, and technical support.
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Manage user accounts, permissions, and access to Zoho Apps, Google Workspace, and other IT systems, prioritizing data security and privacy.
 
 </li>
 <li>
 Oversee the provisioning and distribution of IT devices (computers, laptops, mobile devices, etc.) to employees, ensuring proper setup and configuration.
 
 </li>
 <li>
 Ensure proper functioning of all hardware, including computers, peripherals, and networking equipment. Troubleshoot and resolve hardware issues promptly.
 
 </li>
 <li>
 Manage and maintain the company's network infrastructure, including routers, switches, firewalls, and wireless access points.
 
 </li>
 <li>
 Serve as the primary point of contact for all IT-related inquiries and issues, providing technical assistance and timely problem resolution.
 
 </li>
 <li>
 Collaborate with the marketing and analysis teams to assist with IT-specific tasks, such as data analysis, data integration, and automation.
 
 </li>
 <li>
 Stay informed about the latest technology trends and industry best practices to suggest and implement improvements.
 
 </li>
 <li>
 Develop and maintain documentation for IT procedures, policies, and solutions.
 
 </li>
 <li>
 Provide training and support to end-users to ensure efficient and effective use of IT systems.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 What are we looking for?
 
 
 <ul>
 <li>
 Someone dynamic, full of ideas to develop and implement - and quickly!
 
 </li>
 <li>
 Someone who&rsquo;s resourceful, able to find another way to achieve your objective with maximum impact and find solutions (not problems).
 
 </li>
 <li>
 Someone growth-minded; always wanting to go a step further and do better.
 
 </li>
 <li>
 A dynamic person who wants to work and grow a company that is creating engaging quality media content.
 
 </li>
 <li>
 Someone with previous experience in IT systems customization.
 
 </li>
 <li>
 Great communication skills and the ability to build and maintain relationships with internal and external stakeholders at all levels.
 
 </li>
 <li>
 An analytical mind, with strong attention to detail.
 
 </li>
 <li>
 Written and verbal English and Arabic is a must.
 
 </li>
 <li>
 Good understanding of analytics software is a plus.
 
 </li>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field.
 
 </li>
 <li>
 Strong understanding of IT infrastructure, hardware, software, and networking concepts.
 
 </li>
 <li>
 Experience with user account management, access control, and data security.
 
 </li>
 <li>
 Solid troubleshooting and problem-solving skills for both software and hardware issues.
 
 </li>
 <li>
 Familiarity with network management, including routers, switches, and firewalls.
 
 </li>
 <li>
 Excellent organizational, communication, and teamwork skills.
 
 </li>
 <li>
 Ability to manage multiple tasks, prioritize, and meet deadlines effectively.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 Mobile phone line
 
 
 
 ADSL package
 
 
 
 Unlimited Personal Time Off after 3 months
 
 
 
 Ability to request remote working days after 3 months
 
 
 Annual employee profit share
 
 Health insurance
 
 Social insurance
 
 
 
 
</div>

IT Specialist

Hitachi Rail

<div>
 
 About Us
 
 
 
 A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there&rsquo;s something for everyone to get stuck into. And that&rsquo;s where you come in.
 
 
 Cairo, Egypt (On-Site)
 
 
 
 Job Summary:
 
 
 
 We are looking for a skilled IT Support Specialist with 3 to 5 years of experience to join our dynamic team. This individual will be responsible for providing end-user support, troubleshooting technical issues, and assisting with maintaining the overall health of our IT infrastructure. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to communicate effectively with users across various departments.
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Provide day-to-day technical support to employees by troubleshooting hardware, software, and networking issues.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
 </li>
 <li>
 Support operating systems such as Windows, Linux, and ensuring system performance is optimized.
 </li>
 <li>
 Assist with network troubleshooting, including resolving issues related to Wi-Fi, VPN, and LAN connectivity.
 </li>
 <li>
 Maintain accurate records of technical issues, resolutions, and IT asset inventory.
 </li>
 <li>
 Respond to service desk tickets in a timely and professional manner, providing solutions to hardware and software problems.
 </li>
 <li>
 Assist with the installation, configuration, and support of enterprise applications, cloud services, and software solutions.
 </li>
 <li>
 Perform software updates, system patches, and regular system backups to ensure data integrity and security.
 </li>
 <li>
 Assist with maintaining security protocols by enforcing password policies, antivirus software, and other IT security practices.
 </li>
 <li>
 Help onboard new employees by setting up their IT systems, software, and access to necessary tools.
 </li>
 <li>
 Collaborate with the IT team on system upgrades, deployments, and improvements to the IT infrastructure.
 </li>
 <li>
 Document support procedures, common issues, and solutions to build and maintain a knowledge base for internal use.
 </li>
 <li>
 Provide training and support to end-users on software tools, security practices, and IT best practices.
 
 
 </li>
 </ul>
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
 </li>
 <li>
 Excellent level of English Language written and spoken
 </li>
 <li>
 3 to 5 years of experience in an IT support or technical support role.
 </li>
 <li>
 Solid understanding of computer hardware, software, and operating systems (Windows, Linux).
 </li>
 <li>
 Hands-on experience with network troubleshooting, including managing basic network configurations (Wi-Fi, VPN, LAN).
 </li>
 <li>
 Knowledge of cloud platforms and productivity tools such as Microsoft 365, and other collaboration software.
 </li>
 <li>
 Basic knowledge of Active Directory and user account management.
 </li>
 <li>
 Familiarity with backup procedures and system maintenance.
 </li>
 <li>
 Strong problem-solving skills and ability to work under pressure to resolve technical issues.
 </li>
 <li>
 Effective communication skills, with the ability to explain complex technical issues to non-technical users.
 </li>
 <li>
 Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
 </li>
 <li>
 IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
 
 
 </li>
 </ul>
 
 Additional Skills (Preferred but Not Required):
 
 
 
 <ul>
 <li>
 Familiarity with IT service management (ITSM) tools, such as ServiceNow, Jira.
 </li>
 <li>
 Experience with virtualization technologies (e.g., VMware, Hyper-V).
 </li>
 <li>
 Knowledge of IT security principles and tools (e.g., antivirus, firewalls, encryption).
 </li>
 <li>
 Experience in supporting remote users and remote desktop environments.
 </li>
 <li>
 Basic scripting knowledge (e.g., PowerShell, Bash) to automate tasks and troubleshooting.
 
 
 </li>
 </ul>
 Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.
 
 
 
 At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
 
 
 
 We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.
</div>

IT Support

Centric Brands

<div>
 
 About Us
 
 
 
 Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women&rsquo;s, men&rsquo;s and kid&rsquo;s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company&rsquo;s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.
 
 
 
 Overall Responsibilities
 
 
 
 
 Specific Responsibilities Would Include
 
 
 
 Handle end to end product&rsquo;s technical support till all necessity tech quality standard into bulk production, ensure right cost, right on-time delivery.
 
 
 <ul>
 <li>
 Kickoff &amp; Line review precaution
 </li>
 <li>
 Critical technical issue/children safety call out
 </li>
 <li>
 TP technical clarification
 </li>
 <li>
 Difficult style technical support to vendor
 </li>
 <li>
 Sample matrix arrangement to follow up WIP delivery &amp; quality consistency
 </li>
 <li>
 FIT/PP evaluation
 </li>
 <li>
 Trim &amp; fabric verification with Mer
 </li>
 <li>
 Design &amp; construction checking Sample
 </li>
 <li>
 Measurement checking
 </li>
 <li>
 Fit photo taking
 </li>
 <li>
 CAD Pattern verification/correction
 </li>
 <li>
 Comment writing
 </li>
 <li>
 PLM system
 </li>
 <li>
 Upload sample report
 </li>
 <li>
 Mock up suggestion &amp; reviewing
 </li>
 <li>
 VC Fit with vendor
 </li>
 <li>
 Technical issues verify to customer
 </li>
 <li>
 3D sample
 </li>
 <li>
 Follow up with vendor for e-pattern correction &amp; layout
 </li>
 <li>
 PP meeting &amp; TOP
 </li>
 <li>
 Technical support to vendor
 </li>
 <li>
 Critical technical call out, linking to QC
 </li>
 <li>
 Technical clarification with Mer/customer
 </li>
 <li>
 Team enhancement management
 </li>
 <li>
 Daily sample log in chart &amp; OTS
 </li>
 <li>
 Vendor enhancement management
 </li>
 <li>
 SOP to monitor factory utilization of block and brand pattern
 </li>
 <li>
 Safety Case learning
 </li>
 <li>
 Conduct sampling approval process and ensure on timely submission along with good execution.
 </li>
 <li>
 Collaborate with merchandisers, buyers, suppliers, follow up T&amp;A (WIP) with flexible technical support, ensure on-time delivery regularly.
 
 
 </li>
 </ul>
 
 Our Best Fit Candidate Would Have
 
 
 
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Proven at least 5 working experience in wear tech
 </li>
 <li>
 Up to date with the latest garment design-construction trends and best practices
 </li>
 <li>
 Knowledge of garment manufacturing, including construction, fabrication, trim and print techniques, and sensibility for costing/design
 </li>
 <li>
 Ability to resolving variety fitting issues &amp; modify pattern by CAD, Gerber preferred
 </li>
 <li>
 Bachelor&rsquo;s Degree in Garment engineering or related field
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Proficient in Microsoft Office, Adobe products, Excel, PPT, MS Team, drawings
 </li>
 <li>
 Flex PLM system experience will be a plus
 
 
 </li>
 </ul>
 
 Competency Requirements (if Applicable)
 
 
 
 
 Behavioral Competencies:
 
 
 
 <ul>
 <li>
 Decision Making
 </li>
 <li>
 Communication
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Conflict Management and Problem Solving
 </li>
 <li>
 Time Management and Driving Execution
 
 
 </li>
 </ul>
 
 Language Proficiency:
 
 
 
 Fluent in: English
 
 
 
 Specific Working Conditions
 
 
 
 Frequency of Travel or Vendor VC: As required
 
 
</div>

Assistant Designer, Technical Design

SITA

<div>
 
 Overview
 
 
 
 
 WELCOME TO
 
 
 SITA
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 As a Senior Specialist, you will be one of the Technical members within the Common Use Team which ensures all our customers&rsquo; (Airports, Airlines, and their customers) day-to-day operations run smoothly. Whether it is a passenger check-in via CUTE or CUSS or Web, or the Airlines&rsquo; operation itself - you are responsible for keeping them satisfied with our services.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support, and direct management.
 </li>
 <li>
 Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
 </li>
 <li>
 Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.
 </li>
 <li>
 When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer, internal resolver groups, and the Service Desk ensuring the highest level of customer service and communications are maintained to resolve the fault and incident within the prescribed SLA.
 </li>
 <li>
 Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
 </li>
 <li>
 Ensure the shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs, and monitoring requirements.
 </li>
 <li>
 Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems.
 </li>
 <li>
 Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations.
 </li>
 <li>
 Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided.
 </li>
 <li>
 Report and escalate to the next level those problems which cannot be fixed.
 </li>
 <li>
 Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
 </li>
 <li>
 Perform Change Management, Configurations, Design, and Implementation of the supported Products &amp; Systems.
 </li>
 <li>
 Continuously identify and document lessons learned, known errors, and operational knowledge for improved services
 </li>
 <li>
 When/where required, be contactable for escalations and support, on and on-call standby basis.
 </li>
 <li>
 When/where required, perform assigned tasks on a 24 x 7 shift basis.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ABOUT YOUR SKILLS
 
 
 
 <ul>
 <li>
 Degree in Computer Science in Electronic Engineering or equivalent.
 </li>
 <li>
 4-5 years of experience in Windows System Administration
 </li>
 <li>
 Experience and knowledge of database technologies, especially Microsoft SQL Server.
 </li>
 <li>
 Working experience on Azure Services, especially ARM templates, as well as AWS.
 </li>
 <li>
 Proven experience operating and supporting mission-critical applications (eg.incident and outage management)
 </li>
 <li>
 Proven experience in problem-solving issues on globally distributed systems and critical product service environment
 </li>
 <li>
 Experience in organizing activities with other stakeholders while maintaining the ownership of issues till resolution.
 </li>
 <li>
 Exemplify improvement of procedures, and tools to reduce efforts and improve quality using SITA&rsquo;s Continuous Improvement methodology.
 
 
 
 </li>
 </ul>
 
 NICE-TO-HAVE
 
 
 
 <ul>
 <li>
 Knowledge of ITIL frameworks and best practices
 </li>
 <li>
 Experience in the airline industry
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 🙌🏽 Competitive Benefits
 
 : Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Senior Service Operations Specialist (Windows System Administration)

Iperium

<div>
 
 
 Technical Support Engineer &ndash; Egypt
 
 
 
 
 
 
 We are seeking a
 
 Technical Support Engineer
 
 to join a global leader in cybersecurity. This role involves providing hands-on technical support to enterprise customers, ensuring their systems are secure and operational.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Review and validate technical solution articles for accuracy.
 </li>
 <li>
 Act as a customer advocate, collaborating with field teams to resolve issues.
 </li>
 <li>
 Participate in customer calls and provide clear, audience-appropriate communication.
 </li>
 <li>
 Create and maintain eServices content (chat, knowledgebase, forums).
 </li>
 <li>
 Diagnose and resolve issues using advanced troubleshooting tools and methodologies.
 </li>
 <li>
 Mentor junior engineers and contribute to training content.
 </li>
 <li>
 Manage your own schedule of cases and set expectations with customers.
 </li>
 <li>
 Support in a 24x7x365 environment, including on-call rotations.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Strong troubleshooting and customer support skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Experience with
 
 Unix/Linux administration
 
 , network security (firewalls, VPN, proxy), and Windows platforms (Server, Active Directory, SQL Server).
 </li>
 <li>
 Knowledge of
 
 MySQL, MongoDB
 
 , and configuration management tools (Chef, Puppet, Salt).
 </li>
 <li>
 Familiarity with
 
 Python scripting
 
 and security tools (NMAP, Nessus, Metasploit, Wireshark, tcpdump).
 </li>
 <li>
 Certifications such as
 
 RHCSA/RHCE, CEH, Security+, CCNA/CCNP, MCSA/MCSE
 
 are a strong plus.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25139147
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Sheraton Cairo Hotel &amp; Casino, Galae Square, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Follow all company policies and procedures; protect company assets. Address guests&rsquo; service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.
 
 
 Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Explore 1051+ Technical support specialist in Cairo this September. Find roles across top companies and apply now to boost your career.

1051 technical support specialist jobs IN Cairo

IT Specialist

IT Support

IT Support

Assistant Designer, Technical Design

Senior Service Operations Specialist (Windows System Administration)

Technical Support Engineer

IT Specialist