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technical support specialist

ibex. Pakistan

<div>
 <p>
  Ibex, for one it's global client , is hiring.
 </p>
 <p>
  Timings:
  <strong>
   EST hours
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Technical Support Specialist
  </strong>
  will be responsible for coordinating incoming requests and work assignments to support customer orders. You will support all customer demands related to interconnection.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll do
  </strong>
 </p>
 <p>
  &bull; Perform initial review of all new cross connect install and disconnect orders for all interconnection services.
 </p>
 <p>
  &bull; Act as the customer&rsquo;s advocate for interconnection services and engaging other departments.
 </p>
 <p>
  &bull; Monitor general inbox and respond to all customer inquiries.
 </p>
 <p>
  &bull; Enter Demarc/CFA information, Customer BAN (Billing Account Number), and notes after reviewing the order.
 </p>
 <p>
  &bull; Reject orders that do not have the required information.
 </p>
 <p>
  &bull; Review order Queue and ensure that cases are updated timely.
 </p>
 <p>
  &bull; Escalate orders as needed to management.
 </p>
 <p>
  &bull; Work with carriers to ensure order data is accurate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll need
  </strong>
 </p>
 <p>
  &bull; Experience in high-tech, customer-facing roles such as Customer Success or Technical Support
 </p>
 <p>
  &bull; Experience working with Telecommunications, Datacenters, Cross Connects/Interconnection Products
 </p>
 <p>
  &bull; Reading, understanding, and translating Carrier LOA/CFAs.
 </p>
 <p>
  &bull; Strong communication, technical, and computer skills
 </p>
 <p>
  &bull; Effective organizational skills and attention to detail
 </p>
 <p>
  &bull; Proficient in Microsoft Office Suite applications (Outlook, Word, Excel, PowerPoint) and or/equivalents
 </p>
 <p>
  &bull; Bachelors Degree &amp; three years Telecommunications / Datacenter experience
 </p>
</div>


Technical Support Specialist

Cronysoft

<p>At <b>CronySoft</b>, we pride ourselves on delivering cutting-edge technology solutions and exceptional customer service. We&rsquo;re seeking a skilled <b>Technical Support Engineer</b> to join our dynamic team. This role is perfect for someone who thrives in problem-solving, loves troubleshooting, and is passionate about ensuring smooth system functionality for our clients.</p><p><b>Job description </b></p><ul><li><b>Ability to communicate in English (Fluently Is a Must)</b></li><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Track computer system issues through to resolution, within agreed time limits.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal databases or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals.</li><li>Maintain jovial relationships with clients</li><li><b>Ability to communicate in English (Fluently Is a Must)</b></li></ul><p>Location: Sharah-e-Faisal ( <b>Company profile - https://shorturl.at/eArh6</b> )</p><p><b>Shift Timings:</b><br/><b>8:00 PM to 5:00 AM (5 days a week) </b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

NetEx Technologies

<p><b>About the Role:</b></p><p><b>***READ SALARY DETAILS BEFORE YOU APPLY***</b></p><p>We&rsquo;re looking for a skilled Technical Support Specialist to help our clients with their IT needs. This is an on-site position for someone experienced in IT, networking, and troubleshooting servers and computers. You should also be comfortable working with Azure, Microsoft 365 services (Exchange Online, SharePoint Online, Teams), Microsoft licensing, VoIP, and PBX phone systems. Strong English communication skills are important.</p><p><b>What You&rsquo;ll Do:</b></p><ul><li><b>Provide Support:</b> Help clients with IT and networking issues.</li><li><b>Fix Problems:</b> Find and solve hardware and software problems quickly.</li><li><b>Work with Clients:</b> Talk to clients, understand their issues, and guide them through solutions.</li><li><b>Keep Records:</b> Document the issues and solutions you provide.</li><li><b>Solve Challenges:</b> Use your technical skills to handle more complex IT problems.</li></ul><p><b>What We&rsquo;re Looking For (experience in):</b></p><ul><li>IT, networking, and computer troubleshooting</li><li>Windows Servers (Server 2016 and higher)</li><li>Desktop operating Systems</li><li>Microsoft Azure</li><li>Microsoft 365 services (Exchange Online, SharePoint Online, Teams)</li><li>Microsoft licensing</li><li>VoIP and PBX phone systems</li><li>Strong English skills, both speaking and writing.</li><li>Ability to solve problems and communicate clearly.</li><li>Self-motivated and able to work independently.</li></ul><p><b>Requirements:</b></p><ul><li>Full-time availability.</li><li>Bachelor&rsquo;s degree preferred.</li><li>At least 2 year of technical support experience.</li><li>Performance-based bonuses available.</li></ul><p><b>Shift timing</b></p><ul><li>Full-time availability.</li><li>Monday to Saturday</li><li>6PM - 3AM or 8PM - 5AM (Pakistan local time)</li></ul><p><b>Why Join Us:</b><br/>This is a great opportunity for someone who loves technology and wants to deliver excellent technical support. If you meet the requirements and are excited about the role, we&rsquo;d love to hear from you.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs37,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Technical Support: 1 year (Required)</li></ul><p>Work Location: In person</p>

Technical Support Specialist (Remote)

Robust Support and Solutions

<p>Robust Support &amp; Solutions is looking to hire &quot;Live Support Specialist&quot; for it's Karachi office.</p><p>Office Location: PECHS, BLOCK 6</p><p>Working Hours: 9PM to 6AM Pakistan time (Night Shift), 6 days a week</p><p>Key Responsibilities:<br/>As a Live Support Specialist, you will be responsible for managing key operational functions, including processing discounts and refunds, handling inventory audits, and facilitating various system transfers. You will support system maintenance, perform resets, and provide technical assistance to ensure efficient functionality.</p><p><b>Specific responsibilities include:</b></p><ul><li>Managing and auditing inventory processes.</li><li>Overseeing product life cycles, including End of Life (EOL) and aging products.</li><li>Processing refunds, discounts, and conducting financial reconciliations.</li><li>Providing technical support for system-related issues, such as email resets and account access problems.</li><li>Tracking shipments, monitoring open purchase orders, and resolving product-related disputes.</li><li>Compiling and maintaining detailed reports on inventory, transactions, and operational performance.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Proficiency in MS Office, especially Excel.</li><li>Strong organizational skills with the ability to multitask effectively.</li><li>Proactive and able to solve problems efficiently.</li><li>Excellent communication skills and attention to detail.</li><li>Ability to think creatively and find innovative solutions.</li></ul><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have good command on MS Excel Microsoft Excel skills (VLOOKUP &amp; XLOOKUP, Pivot Table Reports, Sumifs, Countifs, Conditional Formating &amp; Index-Match) ??</li><li>Please share your current/ last drawn salary and your salary expectations for this role?</li><li>Are you willing to do an ONSITE, night shift (9pm-6am, 6 days a week)?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>customer support/ inventory Management/ Supply Chain: 2 years (Required)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Live Support Specialist

T-Holdings

<p>We are a dynamic and fast-growing retail business seeking a dedicated <b>Modisoft POS Support Specialist</b> to join our team. As a vital part of our operations, you will play a key role in supporting US store managers and staff by resolving POS-related issues and ensuring smooth, efficient transactions within our retail environment.</p><p><b>Job Description:</b><br/>The <b>Modisoft/POS Support Specialist</b> will be responsible for providing technical support and assistance to store managers and staff, ensuring that any issues related to Modisoft POS systems are quickly addressed and resolved. This role requires a strong understanding of POS systems, problem-solving skills, and the ability to communicate effectively with various teams.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical support to store managers and staff related to Modisoft POS system issues.</li><li>Troubleshoot and resolve hardware, software, and connectivity problems for POS systems.</li><li>Train new staff members on POS usage and functionality.</li><li>Assist store management in configuring and customizing POS settings to align with business needs.</li><li>Conduct regular system checks to ensure POS systems are functioning optimally.</li><li>Liaise with the IT team and Modisoft support for more complex issues or software upgrades.</li><li>Monitor and resolve POS system errors, ensuring minimal downtime.</li><li>Assist in setting up and maintaining POS terminals, printers, and other related devices.</li><li>Document and track support requests and resolutions to build a knowledge base for future reference.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience working with Modisoft POS systems or similar POS platforms.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication skills to interact with store staff and management.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Modisoft/POS System Support Specialist (Night Shift)

Retail online

<p>We are looking for a skilled and customer-oriented <b>Executive IT Support Specialist</b> to join our IT team. This role is primarily focused on providing high-quality technical support to end users, including executives and employees, across hardware, software, networking, and cloud-based environments. The ideal candidate communicates clearly and confidently in English, demonstrates strong troubleshooting skills, and performs well in a fast-paced, service-driven setting.</p><p><b>Key Responsibilities:</b></p><ul><li>Deliver prompt, professional IT support to employees via phone, email, in-person assistance, and remote support tools</li><li>Diagnose and resolve issues related to hardware, software, operating systems, networks, and applications</li><li>Create, manage, and maintain user accounts and access permissions across cloud-based and on-premises systems</li><li>Administer and support Active Directory, Azure AD, Office 365, Exchange, SharePoint, and endpoint devices</li><li>Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals</li><li>Configure and troubleshoot Office 365 applications, email systems, and mobile device access</li><li>Support virtual desktop infrastructures and remote desktop technologies</li><li>Monitor systems and respond to potential cybersecurity risks or incidents</li><li>Configure and maintain network devices such as firewalls, switches, wireless access points, and load balancers</li><li>Accurately document incidents, resolutions, system configurations, and IT procedures</li><li>Ensure IT requests are handled efficiently while maintaining a high level of customer satisfaction</li><li>Coordinate with telecom providers, internet service providers, cloud vendors, and third-party consultants</li><li>Perform cabling, hardware installation, equipment moves, and workstation setups as required</li><li>Research, recommend, and implement new IT solutions aligned with business needs</li><li>Manage multiple tasks effectively under pressure and meet defined service timelines</li><li>Participate in on-call rotations, weekend support, and flexible schedules when required</li></ul><p><b>Requirements:</b></p><ul><li><b>Excellent spoken and written English communication skills.</b></li><li>Minimum of 2 years&rsquo; experience in an IT support, help desk, or desktop support role</li><li>Strong ability to clearly explain technical concepts to both technical and non-technical users</li><li>Hands-on experience supporting:</li><li>Windows Server and Windows 10/11</li><li>VMware and/or Hyper-V</li><li>Microsoft Office 365 and Exchange</li><li>Strong troubleshooting, analytical, and problem-solving skills with a customer-service focus</li><li>Familiarity with cloud platforms and cloud computing environments</li><li>Experience supporting video conferencing systems and collaboration tools</li></ul><p><b>Why Join Level3 BOS:</b><br/>Level3 BOS offers a collaborative and growth-focused work environment that encourages continuous learning and career development. This role provides hands-on exposure to U.S.-based clients and finance teams, offering valuable experience in global financial operations. You will play a critical role in maintaining data accuracy while contributing to process improvement and long-term organizational success.</p><p><b>Location:</b> DHA Phase 5, Karachi<br/><b>Shift:</b> Night Shift (8:00 PM &ndash; 5:00 AM)</p><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

IT Support Executive (Night Shift)

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div><div><br>
Bookassist</div> is an innovative, multi-award-winning industry leader in hotel booking and distribution software and online strategy. Bookassist provides both technology and online strategy for hotels, lowering costs and increasing direct online business. The award-winning Bookassist booking engine is the ideal SaaS solution for reservations automation, with PMS integration, agent/corporate login and loyalty modules. The cloud-based Distribution Manager is a world-class channel manager with dynamic margin optimization and GDS/IDS.</div><div>
Bookassist - We Make Your Bookings More Profitable</div><div>
Bookassist helps hotels increase direct bookings and profit. We combine leading technology and expert strategy to actively raise ROI and lower CPA.</div><div></div><div><div><div>
Position Overview<br>
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Client Support &amp; Training</div></div><div><ul><li><div>
Answering general support queries from our hotel clients over phone and email</div></li></ul></div><div><ul><li><div>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</div></li></ul></div><div><ul><li><div>
Setting up of new offers, packages and ad hoc tasks in Bookassist reservation system</div></li></ul></div><div><ul><li><div>
Providing internal support for sales, account management and online marketing functions within the company</div></li></ul></div><div><ul><li><div>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</div></li></ul></div><div></div><div><div>
Technical Support &amp; Issue Resolution</div></div><div><ul><li><div>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</div></li></ul></div><div><ul><li><div>
Conduct research and analysis within internal data platforms to support problem-solving.</div></li></ul></div><div><ul><li><div>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</div></li></ul></div><div><div><br>
Internal Collaboration</div></div><div><ul><li><div>
Contribute to customer satisfaction metrics including NPS improvement efforts.</div></li></ul></div><div></div><div><div>
Job Requirements</div></div><div><div>
Core Skills</div></div><div><ul><li><div>
Strong written and verbal communication skills.</div></li></ul></div><div><ul><li><div>
Ability to deliver clear and accurate guidance to customers.</div></li></ul></div></div><div><div><ul><li><div>
Excellent problem-solving abilities and attention to detail.</div></li></ul></div><div><ul><li><div>
Ability to stay calm under pressure in a fast-paced environment.</div></li></ul></div><div><ul><li><div>
Strong computer proficiency and comfort with multi-system workflows.</div></li></ul></div><div></div><div><div>
Technical Competencies</div></div><div><ul><li><div>
Familiarity with CRM and customer support systems.</div></li></ul></div><div><ul><li><div>
Knowledge of booking systems, data platforms, or real estate datasets is an advantage.</div></li></ul></div><div></div><div><div>
Experience &amp; Education</div></div><div><ul><li><div>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</div></li></ul></div><div><ul><li><div>
Relevant third-level degree preferred.</div></li></ul></div><div></div><div><div>
Languages</div></div><div><ul><li><div>
Fluent written and spoken English</div></li></ul></div><div><ul><li><div>
Knowledge of Italian / German would be considered an Asset</div></li></ul></div><div></div><div><div>
Work Conditions</div></div><div><ul><li><div>
12 PM to 9 PM Pakistan Standard Time (9 AM to 5 PM European Standard Time)</div></li></ul></div><div><ul><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li></ul></div><div><ul><li><div>
Willingness to provide support outside standard business hours as needed.</div></li></ul></div></div><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Global Client Support Specialist (Italian/German)

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