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it support specialist Jobs in Kuwait City

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technical support specialist

AC House company

Position OverviewWe are looking for a skilled and proactive IT Specialist to manage and support all information technology systems within our furniture and mattress production factory in Sabhan Area. The ideal candidate must have hands-on experience with ERP systems, particularly Odoo, and will be responsible for ensuring the smooth operation, maintenance, and security of all IT infrastructure. This role provides technical support to all departments, ensures optimal system performance, and assists in the digital transformation of the factory&rsquo;s operations.Key Responsibilities<ul><li>Administer, monitor, and maintain the ERP system (Odoo) to ensure efficient workflow across departments.</li><li>Provide technical support and troubleshooting for all hardware, software, and network issues within the factory.</li><li>Configure and update user accounts, access rights, and security permissions within Odoo and other systems.</li><li>Collaborate with department heads to identify system requirements and improve process efficiency through automation.</li><li>Perform regular data backups, system updates, and preventive maintenance to ensure data integrity and system reliability.</li><li>Manage and maintain servers, printers, internet connectivity, and local networks (LAN/Wi-Fi).</li><li>Coordinate with ERP vendors or external consultants when system customization or upgrades are required.</li><li>Document IT procedures, system configurations, and user manuals for internal use.</li><li>Ensure cybersecurity measures are in place, including antivirus protection, firewalls, and data protection practices.</li><li>Support production, inventory, and sales teams with system-related queries and training as needed.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum 3&ndash;5 years of IT experience, preferably in a manufacturing or industrial environment.</li><li>Proven knowledge and practical experience with ERP systems &ndash; Odoo experience is mandatory.</li><li>Strong troubleshooting and problem-solving abilities.</li><li>Good knowledge of network systems, servers, and data security protocols.</li><li>Excellent communication and teamwork skills to support non-technical users.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluent in English (Arabic is an advantage).</li></ul>Preferred Attributes:<ul><li>Experience in integrating ERP systems with production and inventory modules.</li><li>Familiarity with database management (PostgreSQL preferred for Odoo).</li><li>Strong organizational skills, initiative, and attention to detail.</li><li>Service-oriented mindset with a proactive approach to problem-solving.</li></ul>Job Type: Full-timePay: KD350.000 - KD500.000 per month

IT Support Specialist

Core for Infrastructure Works Co. W.L.L by Al Nisf Group

IT SpecialistExperience Required: 8&ndash;12+ years of progressive experience in IT management and technical support, preferably within the construction, engineering, or infrastructure sectors.Role Summary: We are seeking a proactive and highly skilled IT Specialist to manage and enhance the company&rsquo;s IT infrastructure, with a strong focus on supporting project-based operations and engineering environments. The ideal candidate will have a deep understanding of ERP systems, network security, and industry-specific software tools, along with a strong problem-solving mindset and a commitment to continuous improvement.Key Responsibilities &amp; Expertise:&middot; ERP Systems Management: Proficient in customizing, maintaining, and optimizing ERP systems (e.g., SAP, Oracle, or similar) to align with business workflows and improve operational efficiency.&middot; Network &amp; Cybersecurity: Experienced in designing, managing, and securing corporate IT networks. Implements robust cybersecurity measures, conducts risk assessments, and ensures data integrity and protection.&middot; Engineering Software Support: Familiar with supporting engineering and design software such as AutoCAD, Revit, Primavera P6, and other project management tools essential to infrastructure and construction operations.&middot; Technical Support &amp; Troubleshooting: Skilled in diagnosing and resolving complex hardware, software, and network issues, while providing prompt and effective end-user support.&middot; System Integration &amp; Automation: Able to integrate disparate systems and develop automated workflows that increase efficiency, reduce redundancy, and support digital transformation goals.&middot; Cloud &amp; Digital Technologies: Solid understanding of cloud services, data management, virtualization, and emerging IT solutions relevant to construction and infrastructure projects.&middot; Cross-Functional Collaboration: Works closely with executives, project managers, engineers, and other departments to ensure that IT solutions align with business and technical needs.&middot; Communication &amp; Interpersonal Skills: Strong communication abilities to explain complex technical concepts to non-technical users, train staff, and coordinate with third-party vendors and service providers.&middot; Adaptability &amp; Innovation: Stays current with evolving technologies, best practices, and IT trends, applying innovative approaches to enhance company systems and support long-term digital growth.Educational Qualifications:&middot; Bachelor&rsquo;s Degree in Information Technology, Computer Science, or a related field &ndash; mandatory&middot; Professional certifications such as Cisco (CCNA/CCNP), Microsoft (MCSA/MCSE), or cybersecurity credentials (e.g., CompTIA Security+, CISSP) &ndash; preferredJob Type: Full-time

IT Specialist

Hibrant Ltd

We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. In this role, you will be responsible for providing technical assistance and support to end-users for hardware, software, and networking issues. The ideal candidate will have excellent problem-solving skills, strong knowledge of Windows and/or macOS environments, and a passion for delivering exceptional IT support.Responsibilities<ul><li>Provide first and second-level support to users for desktop/laptop, printers, mobile devices, and other peripherals</li><li>Install, configure, and troubleshoot hardware and software systems</li><li>Respond to support tickets, phone calls, and emails in a timely and professional manner</li><li>Support end-users with Microsoft Office Suite, Windows OS, and common applications</li><li>Manage and maintain user accounts, permissions, and access rights in Active Directory</li><li>Assist in onboarding and offboarding processes including provisioning and decommissioning of devices</li><li>Collaborate with other IT staff and departments to resolve complex issues</li><li>Maintain IT inventory, documentation, and user guides</li><li>Ensure all systems are compliant with company policies and security standards</li><li>Escalate unresolved issues to higher-level technical support or vendors</li></ul>Requirements<ul><li>Proven experience as a Desktop Support Technician, IT Support Engineer, or similar role</li><li>Strong understanding of Windows 10/11, macOS, and Microsoft 365 applications</li><li>Familiarity with Active Directory, DNS, DHCP, and basic networking concepts</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk)</li><li>Excellent communication and interpersonal skills</li><li>Strong troubleshooting and analytical thinking abilities</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Contract Contract length: 12 monthsPay: KD40.000 - KD45.000 per day

Desktop Support Engineer

Burhan Technology Computer Co. W.L.L.

Job Title: Senior Helpdesk AnalystDepartment: Technical Services Location: Kuwait, Full-time onsiteRole OverviewAs a Senior Helpdesk Analyst, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in Zoho Desk, in line with defined SLAs and the Company&rsquo;s service quality standards.Key Responsibilities<ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in Zoho Desk, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li>3&ndash;5 years of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of IT service management (ITSM) frameworks and best practices.</li><li>Hands-on experience with Zoho Desk or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li>ITIL Foundation certification is an advantage.</li></ul>Personal Attributes<ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul>Job Type: Full-time

Sr. Helpdesk Analyst

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25161428
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
 
 
 Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: Technical, Trade, or Vocational School Degree.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Information Technology Supervisor

<div>Additional Information 
Job Number25161428 
Job CategoryInformation Technology 
LocationJW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications. 
Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Axis Solutions

Responsibilities<ul><li>Efficiently troubleshoot and resolve complex problems in a highly technical environment</li><li>Provide technical assistance with hardware and software</li><li>Resolve issues via phone, in person, or electronically</li><li>Log bugs and enhancement requests</li><li>Perform hardware and software installations, configurations and updates as needed</li><li>Create and maintain tips and tricks solutions for online database and web site</li><li>Resolve technical issues in a timely manner</li><li>Implementation of upgraded software releases</li></ul>Requirements<ul><li>Excellent customer service skills</li><li>Strong troubleshooting and critical thinking skills</li><li>Three years of strong technical and troubleshooting experience, including the ability to work under pressure and &ldquo;think outside the box,&rdquo; diagnose log files, simulate problems</li><li>Associate&rsquo;s Degree in Computer Science or Management Information Systems (MIS)</li><li>In depth knowlegde of Windows</li></ul>Job Type: Full-timePay: KD350.000 per month

Technical Support Engineer (ATM) - Driving License is a must

Explore 193+ Technical support specialist in Kuwait City this October. Find roles across top companies and apply now to boost your career.

193 technical support specialist jobs IN Kuwait City

IT Support Specialist

IT Specialist

Desktop Support Engineer

Sr. Helpdesk Analyst

Information Technology Supervisor

Information Technology Supervisor

Technical Support Engineer (ATM) - Driving License is a must