contact center supervisor

night telephone operator

reservation agent

telecommunications agent

Rixos

<div><b>Company Description</b><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><b><br>
Job Description</b><ul><li><p><br>
Receive each guest call in a professional and friendly manner.</p></li><li><p>
Maintain effective communication with all related department to ensure smooth service delivery.</p></li><li><p>
Handle every query in a polite and courteous manner and exceed guest expectations.</p></li><li><p>
Ensure guests are greeted by name upon calling as per Rixos Standards.</p></li><li><p>
Maintain an up to date knowledge of the hotel and local services.</p></li><li><p>
Maintain an awareness of guest profile through the fidelio guest profile system.</p></li><li><p>
Complete management's long distance call vouchers and record them on the traffic sheet.</p></li><li><p>
Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.</p></li><li><p>
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls</p></li><li><p>
Take messages for guests and management as per the required standard</p></li><li><p>
Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.</p></li><li><p>
Be aware at all times of the whereabouts of the managers and where to contact them.</p></li><li><p>
Monitor the logs of long distance calls, faxes and messages.</p></li><li><p>
Co-ordinate communication within the hotel in the event of an emergency.</p></li><li><p>
Be fully aware of the Rixelence for the day</p></li><li><p>
Proper grooming at all times</p></li><li><p>
Attend training classes as per schedule</p></li><li><p>
Show fullest cooperation and respect within the team and other departments</p></li><li><p>
Is aware of the daily activities and has product knowledge of all the hotel facilities</p></li></ul><b><br>
Qualifications</b><p><br>
University Degree in any field. Minimum 1 year in a similar role.</p><b><br>
Additional Information</b></div><p></p>

Telecommunications Agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25197007<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia, 23731<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Reservation Agent ( Only Saudi )

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Information Technology
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Job Summary:</p><p>
To respond to all reservation requests in an engaging manner to convert each request into a confirmed booking using the selling strategy set by the hotel. Ensure all necessary paperwork and administration is in place for each reservation taken, and information is updated accurately in the property management system.</p><p>
Job Descriptions:</p><ul><li>Respond to all telephone call inquiries engagingly whilst also adhering to the hotel's call standards to convert the enquiry into a booking.</li><li>Respond to email/fax inquiries within 6 hours from receipt using grammatically correct English free from spelling mistakes.</li><li>Process reservations received from wholesale agents and online travel agents, whether via email or fax.</li><li>Ensure a valid method of payment is in place for all reservations inputted into the property management system and alert the management team to any potential issues with payment in a timely fashion.</li><li>Possess a thorough knowledge of the hotel product and services and use appropriate verbiage in their description.</li><li>Possess a thorough knowledge of the different rates offered by the hotel, including their terms and conditions.</li><li>Enforce and adhere to the hotel cancellation policies and ensure any related charges are processed on the day incurred.</li><li>File reservation correspondence as per the hotel standards and ensure the filing system is ordered and tidy.</li><li>Possess a comprehensive knowledge of the Opera property management system and the relevant sections of the Synxis central reservation system.</li><li>Have working knowledge of the Online Travel Agent and wholesale extranet sites sufficient to access reservation details in order to input reservations into the property management system and verify bookings as part of an arrival check.</li><li>Conduct daily arrivals checks for future dates as outlined in the department&rsquo;s standards to verify that all reservations have been inputted correctly and the relevant information has been included in the booking to ensure the guest has a faultless stay at the hotel.</li><li>Complete all tasks outlined on the relevant shift checklist and sign off when all have been finished.</li><li>Identify new corporate clients or new agents in contact with the hotel and pass them to the Sales team, as these represent potential business for the future.</li><li>Have knowledge of the duties of all other departments within the hotel, particularly those who frequently interact with the reservations team, specifically Guest Relations, Accounts, and Sales.</li><li>Have an understanding of the department goals and projections for average rate and occupancy levels.</li><li>Be aware and adhere strictly to all health &amp; safety procedures.</li><li>Maintain a neat and clean personal appearance and adhere to the hotel's wardrobe and grooming standards.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div><div></div>

Reservation Agent

Clyde & Co

<div>
 <strong>
  Associate - IP
  <br/>
  <br/>
 </strong>
 Due to the continued growth of our Intellectual Property (IP) and Technology Media and Telecommunications (TMT) practice, we now have a newly created vacancy for a qualified lawyer. The ideal candidate will have an extensive commercial background, gained within a large-scale international or regional top tier firm and significant exposure to IP/TMT issues.
 <br/>
 <br/>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 This is a non-contentious role within the broader IP/TMT team and the main responsibilities will involve:
 <br/>
 <br/>
 <ul>
  <li>
   Advising on the protection, registration (excluding prosecution) and licensing of patents, copyright and trademarks, drafting and negotiating a range of commercial contracts including IP licences.
  </li>
  <li>
   Carrying out research on TMT legal issues including telecoms and media regulation, cloud computing, software development and licensing, content distribution, e-commerce, mobile payments, data protection and cybersecurity.
  </li>
  <li>
   Advising clients on the identification and ability to protect the full spectrum of IP rights, including knowledge of the registration process. The role will not involve any IP prosecution capability.
  </li>
  <li>
   Drafting, reviewing and negotiating stand-alone IP agreements including IP licences and franchise agreements.
  </li>
  <li>
   Drafting, reviewing and negotiating IP provisions within a wide range of other commercial agreements in the hospitality, education and projects and construction sectors.
  </li>
  <li>
   Supporting M&amp;A and corporate transactions and other wider projects with specialist IP and TMT due diligence, research and ancillary contracts.
  </li>
  <li>
   Drafting advice to clients on IP and TMT legal issues.
  </li>
  <li>
   Drafting various commercial agreements covering supply, distribution, consultancy and advertising.
  </li>
  <li>
   Supporting the TMT team on larger-scale technology procurement, transformational IT and outsourcing projects.
  </li>
  <li>
   Assisting with the preparation and delivery of proposals, pitches, presentations and legal training materials.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Candidate Requirements
  <br/>
  <br/>
 </strong>
 The ideal candidate will have:
 <br/>
 <br/>
 <ul>
  <li>
   Bilingual (Arabic/English)
  </li>
  <li>
   A PQE level of 3-5 years post qualification experience;
  </li>
  <li>
   A strong academic background, training and experience gained with a well-recognised firm or business;
  </li>
  <li>
   2:1 (or higher) degree classification (or equivalent).
  </li>
  <li>
   Training and experience gained from a large-scale international or regional top tier firm, with an established presence in the IP/TMT sector;
  </li>
  <li>
   A genuine interest in developing their career with the leading IP/TMT practice in the Middle East;
  </li>
  <li>
   Good drafting skills with a keen attention to detail, preferably with experience in drafting basic commercial contracts (e.g. NDAs) and the ability to contribute to more complex agreements;
  </li>
  <li>
   Experience in carrying out detailed and methodical legal research using available resources;
  </li>
  <li>
   Experience in liaising with and co-ordinating advice from foreign correspondent counsel in the Middle East would be an advantage;
  </li>
  <li>
   Confidence and initiative with a keenness to assume responsibility, work independently and take a pro-active and commercial approach to solving issues;
  </li>
  <li>
   Strong interpersonal skills and an interest in marketing and business development;
  </li>
  <li>
   Clear and demonstrable commitment to developing your career in the Middle East;
  </li>
  <li>
   Experience in drafting pitches and proposal documents for legal work would be an advantage; and
  </li>
  <li>
   Experience in the preparation of legal training material and/or delivery of training seminars or lectures would be an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Firm
  <br/>
  <br/>
 </strong>
 When you work at Clyde &amp; Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.
 <br/>
 <br/>
 <strong>
  Our Commitment
  <br/>
  <br/>
 </strong>
 Clyde &amp; Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.
 <br/>
 <br/>
 <strong>
  A Note on Privacy
  <br/>
  <br/>
 </strong>
 Please take a moment to read our privacy notice. This describes what personal information Clyde &amp; Co (we) may hold about you, what it&rsquo;s used for, how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 <br/>
 <br/>
 If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde &amp; Co are aware of this privacy notice.
 <br/>
 <br/>
 This is the job description as constituted at present; however, Clyde &amp; Co reserves the right to reasonably amend it in accordance with the changing needs of the business.
 <br/>
 <br/>
 <em>
  <strong>
   الشركة
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  عند انضمامك إلى شركة كلايد أند كو، تصبح جزءًا من فريق عالمي يضم 500 شريك، و2400 محامٍ، و3200 متخصص قانوني، وأكثر من 5500 موظف فيما يقارب 70 مكتباً وفرعاً حول العالم
 </em>
 <em>
  .
  <br/>
  <br/>
 </em>
 <em>
  تشكل قيمنا المبادئ التي توجه قراراتنا، وتوحدنا في مساعينا، وتعزز جودة أدائنا سواء تجاه عملائنا أو شركتنا. نعمل بروح الفريق الواحد، ونتميّز في خدمة عملائنا، ونحتفي بالاختلاف، ونتصرف بجرأة.
  <br/>
  <br/>
 </em>
 <em>
  نلتزم بالعمل بمسؤولية من خلال السعي نحو بناء قوة عاملة متنوعة وشاملة تعكس المجتمعات والعملاء الذين نخدمهم. كما نكرس جهودنا لتوفير بيئة تمكّن الجميع من تحقيق إمكاناتهم الكاملة، وتسخير مهاراتهم القانونية والمهنية في دعم مجتمعاتهم. نُجسّد هذا الالتزام من خلال تقديم الخدمات القانونية المجانية، والمشاركة في الأعمال التطوعية، وبناء شراكات خيرية، إلى جانب تقليل أثرنا البيئي، بما في ذلك التزامنا بمعيار صافي الانبعاثات الصفرية ووضع أهداف طموحة لخفض الانبعاثات.
  <br/>
  <br/>
 </em>
 <em>
  <strong>
   التزامنا
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  تفخر كلايد أند كو بكونها شركة ملتزمة بمبادئ تكافؤ الفرص. تشجعنا
 </em>
 <em>
  قيمنا
 </em>
 <em>
  على دعم العدالة، والاحتفاء بالتنوع، ورفض جميع أشكال التمييز في بيئة العمل، بما يتيح لكل فرد فرصة التميز والنجاح في مسيرته المهنية. ولذلك، نرحب بجميع طلبات التوظيف من الأفراد المؤهلين، بغض النظر عن خلفياتهم أو هوياتهم.
 </em>
 <em>
  للتعرّف على خطوات عملية المقابلة لدينا
 </em>
 <em>
  .
  <br/>
  <br/>
 </em>
 <em>
  <strong>
   ملاحظة بشأن الخصوصية
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  نرجو منك تخصيص بعض الوقت لقراءة
 </em>
 <em>
  إشعار الخصوصية
 </em>
 <em>
  الخاص بنا، والذي يوضح البيانات الشخصية التي قد تحتفظ بها الشركة، وأغراض استخدامها، وآلية جمعها، وحقوقك بصفتك صاحب بيانات وطرق التواصل معنا.
  <br/>
  <br/>
 </em>
 <em>
  إذا كنت تقدم مرشحاً بالنيابة عن وكالة توظيف شريكة، فإن من مسؤوليتك الأساسية والضرورية التأكد من أن المرشح المتقدم للعمل لدى
 </em>
 <em>
  الشركة قد اطّلع على هذا الإشعار
 </em>
 <em>
  .
  <br/>
  <br/>
 </em>
 <em>
  يرجى ملاحظة أن هذا الوصف الوظيفي يعكس الوضع الحالي، إلا أن شركة
 </em>
 <em>
  كلايد آند كو تحتفظ بحقها في تعديله بشكل معقول بما يتماشى مع احتياجات العمل المتغيرة
 </em>
 <em>
  .
 </em>
</div>


Associate

Explore 4+ Telecommunications agent in Jeddah this January. Find roles across top companies and apply now to boost your career.

4 telecommunications agent jobs IN Jeddah

Telecommunications Agent

Reservation Agent ( Only Saudi )

Reservation Agent

Associate