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training communication executive

Rashideen Egypt For Trade Company (L.L.C)

<div>
 The Training &amp; Communication Executive is responsible for supporting the design, development, and delivery of training materials and internal communication content. The role focuses on creating engaging learning experiences and clear communication that align with business objectives and support sales teams and internal stakeholders.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design, develop, and deliver training programs that meet the needs of the Food &amp; Beverages workforce.
 </li>
 <li>
 Conduct needs assessments to identify training gaps and implement solutions accordingly.
 </li>
 <li>
 Create educational materials, such as manuals, online modules, and presentations to enhance employee learning.
 </li>
 <li>
 Collaborate with department heads to foster a communication strategy that promotes organizational goals and values.
 </li>
 <li>
 Facilitate workshops and training sessions, both in-person and virtually, to enhance skills and knowledge of employees.
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs through feedback and performance metrics.
 </li>
 <li>
 Assist in developing internal communication strategies to ensure employees are informed about corporate policies, procedures, and initiatives.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Solid background in the training field.
 </li>
 <li>
 Strong leadership skills.
 </li>
 <li>
 Preferably a clear understanding of the FMCG industry.
 </li>
 <li>
 Proficiency in PowerPoint and Excel.
 </li>
 </ul>
</div>

Training & Communication Executive

Hilton

<div>
 An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
 
 
 
 What will I be doing?
 
 
 
 As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee housekeeping operations
 </li>
 <li>
 Oversee Laundry Operations
 </li>
 <li>
 Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
 </li>
 <li>
 Operate within departmental budgets through effective stock and cost controls and well managed schedules
 </li>
 <li>
 Set departmental targets and objectives, work schedules, budgets, and policies and procedures
 </li>
 <li>
 Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
 </li>
 <li>
 Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
 </li>
 <li>
 Ensure team members have an up-to-date knowledge of all room categories and amenities
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
 </li>
 <li>
 Ensure staffing levels cover business demands
 </li>
 <li>
 Ensure ongoing training
 </li>
 <li>
 Ensure communication meetings are conducted and post-meeting minutes generated
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Recruit, manage, train and develop the Housekeeping/Laundry team
 </li>
 <li>
 Competent in property management systems
 </li>
 <li>
 Assist other departments wherever necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
 </li>
 <li>
 A successful track record of managing a large team
 </li>
 <li>
 A high school certificate or equivalent
 </li>
 <li>
 High level of commercial awareness and cost control capabilities
 </li>
 <li>
 Previous experience of managing a department and Profit and Loss account
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Committed to delivering high levels of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 IT proficiency
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
 </li>
 <li>
 Strong organizational, budget management, and problem solving skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Familiar with Property Management Systems
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Cairo Grand Nile
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Housekeeping and Laundry
</div>

Executive Housekeeper/Housekeeping Manager/Accommodation Manager

Al-Mansour Automotive

<div>
 
 
 Cadillac &ndash; Customer Experience &amp; Network Executive
 
 
 
 
 
 
 The
 
 Customer Experience &amp; Network Executive
 
 supports the execution of customer-centric initiatives across the Cadillac network by contributing to marketing insights, brand storytelling, and operational excellence. The role focuses on supporting a seamless, premium customer experience across all touchpoints while assisting in dealer performance and customer loyalty initiatives.
 
 
 This position combines
 
 hands-on execution
 
 ,
 
 data-driven support
 
 , and
 
 cross-functional coordination
 
 to contribute to customer experience programs, CRM operations, and training activities for both sales and aftersales teams.
 
 
 The executive will support the
 
 monitoring and follow-up of customer experience and CRM processes
 
 , assisting in reviewing the end-to-end customer journey from both customer and dealership perspectives. This includes contributing to the review of key interaction points such as initial inquiries, marketing communications, showroom and digital experiences, and after-sales support and retention activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Customer Experience Execution:
 
 Support the implementation of customer experience initiatives to improve satisfaction and loyalty across all customer touchpoints.
 </li>
 <li>
 
 Network Support:
 
 Assist in monitoring dealership compliance with brand standards to ensure consistent delivery of premium customer experience.
 </li>
 <li>
 
 Network Expansion Support:
 
 Support activities related to distribution network expansion in line with the overall growth plan.
 </li>
 <li>
 
 Dealer Coordination:
 
 Coordinate with dealership teams and the Training Academy on training activities, support requests, and performance follow-up.
 </li>
 <li>
 
 CRM Support:
 
 Assist in operating CRM systems, tracking customer data, and supporting engagement and retention initiatives.
 </li>
 <li>
 
 Performance Tracking:
 
 Support the analysis of customer feedback, satisfaction scores, and network KPIs to identify improvement areas.
 </li>
 <li>
 
 Call Center Follow-up:
 
 Assist in monitoring call center performance and follow up on action items with relevant stakeholders.
 </li>
 <li>
 
 Brand Alignment:
 
 Ensure customer-facing activities are aligned with Cadillac brand values and premium positioning.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Support coordination with marketing teams to integrate customer insights into campaigns, service design, and content.
 </li>
 <li>
 
 Online-to-Offline Journey:
 
 Support maintaining a seamless Online-to-Offline customer journey across all customer touchpoints.
 </li>
 <li>
 
 Digital Support:
 
 Assist in customer-facing digital initiatives including website, app, showroom, and workshop systems.
 </li>
 <li>
 
 Omnichannel Support:
 
 Contribute to omnichannel customer journey governance and continuous improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience
 
 in customer experience, marketing, CRM, customer operations, or a related field.
 </li>
 <li>
 Basic understanding of
 
 customer journey mapping, brand positioning, and CRM tools
 
 .
 </li>
 <li>
 Proven Experience to:
 </li>
 <li>
 Digital and offline marketing campaigns
 </li>
 <li>
 Customer data tracking and reporting
 </li>
 <li>
 Customer feedback analysis and NPS tracking
 </li>
 <li>
 Content coordination and brand messaging
 </li>
 <li>
 Basic analytics tools such as Google Analytics, Power BI, or similar
 </li>
 <li>
 Strong coordination and communication skills.
 </li>
 <li>
 Ability to work cross-functionally with sales, service, marketing, and operations teams.
 </li>
 </ul>
 
 
</div>

Cadillac – Customer Experience & Network Executive

Deloitte

<div>
 
 About Deloitte
 
 
 
 When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
 
 
 
 Our Purpose
 
 
 
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
 
 
 Our shared values guide the way we behave to make a positive, enduring impact:
 
 
 <ul>
 <li>
 Lead the way
 </li>
 <li>
 Serve with integrity
 </li>
 <li>
 Take care of each other
 </li>
 <li>
 Foster inclusion
 </li>
 <li>
 Collaborate for measurable impact
 
 
 </li>
 </ul>
 
 During your tenure as an Experienced Associate Executive Assistant, you will demonstrate your capabilities in the following areas:
 
 
 
 <ul>
 <li>
 Managing multiple partners&rsquo; complex calendars, scheduling, and prioritizing appointments effectively.
 </li>
 <li>
 Coordinating travel arrangements, including itineraries, logistics, and visa requirements.
 </li>
 <li>
 Preparing and reconciling expense claims in a timely and accurate manner.
 </li>
 <li>
 Assisting in day-to-day partner support, ensuring seamless coordination and communication.
 </li>
 <li>
 Coordinating with internal teams and external stakeholders to ensure timely delivery.
 </li>
 <li>
 Preparing reports, presentations, and documentation with strong focus on quality and attention to detail.
 </li>
 <li>
 Monitoring progress and escalating issues to ensure efficient resolution.
 
 
 </li>
 </ul>
 Contributing to process improvement initiatives and knowledge sharing within the team.
 
 
 
 Leadership Capabilities
 
 
 
 <ul>
 <li>
 Builds own understanding of our purpose and values; explores opportunities for impact.
 </li>
 <li>
 Demonstrates strong commitment to personal learning and development.
 </li>
 <li>
 Takes accountability for performance and delivers tasks with accuracy and timeliness.
 </li>
 <li>
 Develops effective communication and relationship-building skills.
 </li>
 <li>
 Understands how daily responsibilities contribute to partner and business priorities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or related field.
 </li>
 <li>
 2&ndash;4 years of relevant experience as an Executive Assistant or in administrative support.
 </li>
 <li>
 Strong organizational and time management skills, with attention to detail.
 </li>
 <li>
 Advanced proficiency in Microsoft Office, particularly PowerPoint and Excel.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to work under pressure with flexibility, responsiveness, and discretion.
 </li>
 <li>
 Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English).
 </li>
 </ul>
</div>

Experienced Associate | Executive Assistant | Egypt/Jordan/Lebanon

Talent 360 ME

<div>
 
 Executive CEO Assistant &ndash; Job Summary
 
 
 
 We are seeking an experienced
 
 Executive CEO Assistant
 
 to provide high-level administrative and executive support to the CEO within a fast-paced
 
 software development
 
 environment. The role requires managing the CEO&rsquo;s calendar, communications, meetings, travel, and confidential matters while supporting strategic initiatives and special projects.
 
 
 The ideal candidate has
 
 5+ years of experience
 
 supporting C-level executives, strong organizational and communication skills, high discretion, and the ability to operate independently while coordinating across teams and stakeholders.
 
 
 
 Key Responsibilities
 
 
 
 Manage the CEO&rsquo;s calendar, meetings, travel arrangements, and communications.
 
 
 Act as a gatekeeper, handling priorities and confidential information with discretion.Prepare meeting agendas, minutes, executive reports, presentations, and board materials.
 
 
 Coordinate communication with internal teams, board members, partners, and external stakeholders.
 
 
 Support the CEO with special projects, strategic initiatives, and executive-level events.
 
 
 Track deadlines, action items, and key deliverables across departments.
 
 
 
 Requirements
 
 
 
 Bachelor&rsquo;s degree in Business Administration or a related field.
 
 
 
 Minimum 5 years
 
 of experience as an Executive Assistant or CEO Assistant, preferably in
 
 tech
 
 .
 
 
 Strong proficiency in Microsoft Office and collaboration tools (e.g., Notion, Asana, Slack).
 
 
 Excellent communication skills in English; high professionalism and confidentiality.
 
 
 Strong organizational, multitasking, and problem-solving abilities.
 
 
 Flexibility to travel internationally (KSA).
 
 
 
 Work Details
 
 
 
 Location: Zahraa El-Maadi / Nasr City
 
 
 Working days: Saturday to Wednesday,
 
 
 Employment type: Full-time
</div>

CEO-Executive Assistant

FlapKap

<div>
 
 Role Overview
 
 
 
 A Sales Development Representative (SDR) plays a critical role in driving revenue growth by identifying, engaging, and qualifying potential customers for the company's products or services. As the first point of contact in the sales process, the SDR is responsible for building a strong and consistent pipeline of qualified opportunities that enables the sales team to perform at its best.
 
 
 This is a performance-driven outbound role, focused on pipeline creation through cold calling and qualification.
 
 
 
 Key Responsibilities
 
 
 
 Lead Generation &amp; Qualification
 
 
 <ul>
 <li>
 Proactively conduct outbound calls to SME owners and decision-makers using targeted prospect lists
 </li>
 <li>
 Assess prospects' interest, eligibility, and readiness for FlapKap's financing solutions
 
 
 </li>
 </ul>
 Appointment Setting
 
 
 <ul>
 <li>
 Secure and schedule high-quality, pre-qualified meetings between interested SMEs and FlapKap's Account Executives or Commercial Team
 
 
 </li>
 </ul>
 Pipeline Management
 
 
 <ul>
 <li>
 Accurately log and maintain detailed records of all outbound calls, conversations, and outcomes in the CRM system
 </li>
 <li>
 Ensure a clear, structured, and reliable sales pipeline
 
 
 </li>
 </ul>
 Product &amp; Market Understanding
 
 
 <ul>
 <li>
 Develop a strong understanding of FlapKap's financing products, SME use cases, and eligibility criteria
 </li>
 <li>
 Engage prospects in informed, confident conversations while setting accurate expectations
 
 
 </li>
 </ul>
 Performance Management
 
 
 <ul>
 <li>
 Consistently meet or exceed daily, weekly, and monthly targets for outbound activity, qualified leads, and booked meetings
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 1+ year of experience in sales, telemarketing, cold calling, or an SDR role
 </li>
 <li>
 Background in B2B sales, fintech, financial services, or SME-focused roles is a strong advantage
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Strong verbal communication skills in English
 </li>
 <li>
 Confident, professional phone presence
 </li>
 <li>
 Ability to handle objections and guide conversations effectively
 
 
 </li>
 </ul>
 
 Performance Mindset
 
 
 
 <ul>
 <li>
 Target-driven and highly self-motivated
 </li>
 <li>
 Comfortable working in a quota-based, high-accountability environment
 </li>
 <li>
 Resilient and able to perform consistently in a high-volume outbound role
 
 
 </li>
 </ul>
 
 Availability
 
 
 
 <ul>
 <li>
 Willingness to work in a fast-paced, performance-focused sales environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 High-Impact Role
 
 
 Join one of the fastest-growing fintech companies in the region and play a direct role in driving revenue by building the pipeline that fuels the entire commercial organization.
 
 
 Performance-Based Growth
 
 
 Clear, merit-based progression opportunities into Account Executive, Commercial, or broader revenue roles for top performers.
 
 
 Training &amp; Enablement
 
 
 Hands-on product training, ongoing sales coaching, and exposure to real-world SME financing use cases in a high-performance environment.
 
 
 Compensation &amp; Upside
 
 
 Competitive base salary with aggressive USD-denominated commissions, offering significant upside for high achievers.
</div>

Sales Development Representative

Confidential

<div>
 
 We are seeking a highly experienced and certified Enterprise Digital Transformation Consultant to lead our enterprise digital transformation consulting practice. This individual will play a pivotal role in leading complex digital transformation engagements for government and enterprise clients across the GCC and beyond. They will oversee the design and delivery of digital transformation strategies, roadmaps, and operating models while ensuring compliance with all mandatory standards and certifications such as ISO/IEC 27001, ISO 20000, ITIL, TOGAF, COBIT, DESC ISRv3, and SABSA.
 
 
 The role will act as the strategic anchor for digital transformation projects: mobilizing the right experts from our Cybersecurity, AI, Solution Architecture, and Advisory teams, ensuring successful delivery of transformation programs , and securing client satisfaction through best-in-class governance and delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Pre-Engagement and Delivery Strategy
 
 
 <ul>
 <li>
 Support pre-engagement discovery and strategic planning sessions, ensuring proposed solutions&rsquo; alignment with client requirements.
 </li>
 <li>
 Contribute to the definition of digital transformation service frameworks and delivery methodology.
 </li>
 <li>
 Work with the Pursuit Manager and support the pursuits team with any required input, meeting or Client presentation.
 </li>
 </ul>
 
 
 
 
 
 Digital Transformation Strategy
 
 
 <ul>
 <li>
 Oversee discovery and assessment activities including ITSM/ITOM maturity reviews, Enterprise Architecture (EA) baselining, gap analysis, and benchmarking against global municipalities.
 </li>
 <li>
 Define future-state Target Operating Models (TOMs), enterprise architectures, and governance structures.
 </li>
 <li>
 Develop digital transformation roadmaps (3&ndash;5 years) incorporating cloud, AI/ML, big data, application modernization, and cybersecurity frameworks.
 </li>
 <li>
 Ensure recommendations align with COBIT 2019, ITIL4, TOGAF, DESC ISRv3, ISO/IEC 27001, and NIST CSF2.0.
 </li>
 <li>
 Establish measurable KPIs, digital dashboards, and benefits realization frameworks.
 </li>
 </ul>
 
 
 
 
 
 Governance, Risk, and Compliance
 
 
 <ul>
 <li>
 Ensure full compliance with DESC standards, ISO certifications, ITIL/ISO 20000 service management, and ISO 27001 security requirements.
 </li>
 <li>
 Liaise with the cyber security advisory team to conduct risk assessments, including cybersecurity posture, data privacy, and open-source software risks.
 </li>
 <li>
 Coordinate security audits, ensure mitigation of findings, and lead client sign-off on security architecture.
 </li>
 </ul>
 
 
 
 
 
 Knowledge Transfer &amp; Change Management
 
 
 <ul>
 <li>
 Deliver training, workshops, and knowledge-transfer programs to client stakeholders.
 </li>
 <li>
 Develop playbooks, frameworks, and governance guides for institutionalization.
 </li>
 <li>
 Support organizational change management and communication strategies.
 </li>
 </ul>
 
 
 
 
 
 Required Certifications &amp; Credentials
 
 
 
 
 
 
 
 Certifications
 
 
 <ul>
 <li>
 ITIL v4 Managing Professional / ITIL Expert
 </li>
 <li>
 TOGAF 9/10
 </li>
 <li>
 PMP or PRINCE2 Project Management Certification
 </li>
 </ul>
 
 
 
 
 
 Preferred / Added Advantage Certifications
 
 
 <ul>
 <li>
 ISO/IEC 27001:2022 Lead Implementer or Auditor
 </li>
 <li>
 ISO 9001:2015
 </li>
 <li>
 ISO 45001:2019
 </li>
 <li>
 COBIT 2019 Certification
 </li>
 <li>
 SABSA Certified Security Architect
 </li>
 <li>
 DAMA Certification (Data Management)
 </li>
 <li>
 Cloud Practitioner/Architect certification (Azure/AWS/GCP&hellip;)NIST Cybersecurity Framework familiarity (CSF2.0)
 </li>
 <li>
 DESC ISRv3 / Dubai ISR compliance expertise
 </li>
 <li>
 Arabic-speaking digital transformation consultant experience
 </li>
 </ul>
 
 
 
 
 
 Experience Requirements
 
 
 <ul>
 <li>
 10+ years in IT strategy, enterprise architecture, or digital transformation advisory, including at least 3 to 5 years in government or public sector engagements within UAE/GCC.
 </li>
 <li>
 Demonstrated experience designing and delivering:
 </li>
 <li>
 Enterprise Architecture roadmaps (TOGAF-aligned)
 </li>
 <li>
 Digital Transformation blueprints (AI, cloud, big data, app modernization)
 </li>
 <li>
 ITSM/ITOM maturity frameworks (ITIL, ServiceNow/BMC, AIOps)
 </li>
 <li>
 Strong background in stakeholder management and executive communication.
 </li>
 <li>
 Experience in benchmarking against global municipalities (NYC, Singapore, Tallinn, Barcelona, Seoul, London) is highly desirable.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strategic leadership and ability to shape enterprise-wide digital transformation agendas.
 </li>
 <li>
 Deep knowledge of government digital agendas, smart city frameworks, and sustainability-linked digital strategies.
 </li>
 <li>
 Strong understanding of cloud-native architectures, hybrid cloud, data governance, AI enablement, application modernization, and Zero Trust security.
 </li>
 <li>
 Strategic decision-making acumen with ability to build business cases, CAPEX/OPEX models, and ROI-driven roadmaps.
 </li>
 <li>
 Exceptional stakeholder engagement, executive communication, and solution presentation skills.
 </li>
 <li>
 Ability to work across cultures and languages; GCC experience is a must.
 </li>
 </ul>
</div>

Enterprise Digital Transformation Consultant

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