technical manager

travel consultant

primary teacher

travel coordinator

assistant training manager

training facilitator

Sprinklr

<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><div>
Job Description</div><div></div><div><div><div>
What You'll Do</div></div><div><div>
Sr. Product Education Facilitator provides learners with all aspects of a training program i.e. plan, design curriculum from available content, and deliver best in class training. The role displays a depth &amp; breadth of functional knowledge in Sprinklr applications. This person will be applying standard methodologies into engagements that require professional training development and delivery. Product Education Facilitators are responsible for customer knowledge of the platform and their ability to realize value out of Sprinklr.</div></div><div><div>
Your Responsibilities</div></div><div><ul><li><div>
Lead Sprinklr training projects from start to finish - planning, needs assessments, curriculum design, development, and training delivery</div></li></ul></div><div><ul><li><div>
Conduct training assessments and persona assessment through workshops, interviews, or surveys</div></li></ul></div><div><ul><li><div>
Compile training assessment findings, identify themes &amp; deliver related training plan outlining the activities required to support the overall project including a curriculum map, delivery plan, and timeline</div></li></ul></div><div><ul><li><div>
Build long-term trusted relationships with our clients and colleagues by addressing and resolving any client issues, as well as exceeding client expectations for successful projects</div></li></ul></div><div><ul><li><div>
Engage with internal teams, such as product and implementation to ensure proper understanding of customers&rsquo; needs and product build.</div></li></ul></div><div><ul><li><div>
Develop and deliver end user training curriculum based on client&rsquo;s use cases and Sprinklr applications; activities include training across multiple channels (web-based, classroom, virtual) and use a variety of learning tools</div></li></ul></div><div><ul><li><div>
Work to develop as a subject matter expert for a specific Sprinklr product, applying any industry experience</div></li></ul></div><div><ul><li><div>
Deliver web-based and in-person classroom training</div></li></ul></div><div><div>
Who You Are &amp; What Makes You Qualified</div></div><div><ul><li><div>
You must be fluent Arabic and English and possess excellent oral and written skills.</div></li></ul></div><div><ul><li><div>
3+ years of proven experience creating and delivering corporate instructor-led, eLearning, and hybrid course curriculum at a SaaS/CCaaS company.</div></li></ul></div></div><div><div><ul><li><div>
You have an understanding and experience in training and instructional design methodology.</div></li></ul></div><div><ul><li><div>
You are able to discuss the benefits of a SaaS CXM program and knowledge of implementation of enterprise systems.</div></li></ul></div><div><ul><li><div>
You have strong interpersonal skills and ability to take a leadership role when necessary.</div></li></ul></div><div><ul><li><div>
You pay attention to detail and are able to quickly assimilate and apply new concepts, business models, and technologies.</div></li></ul></div><div><ul><li><div>
You possess excellent oral and written communication skills.</div></li></ul></div><div><ul><li><div>
Able to work independently and creatively in fast paced startup environment.</div></li></ul></div><div><ul><li><div>
Excellent business, communications, and interpersonal skills.</div></li></ul></div><div><ul><li><div>
Having experience working within the Sprinklr ecosystem (i.e. instructional designer, instructor developing courses and facilitating training sessions on Sprinklr end-user training, train-the-trainer, and feature-specific instructions) is a plus.</div></li></ul></div><div><ul><li><div>
Familiar with learning tools such as authoring tools, screen-capture software, and survey/assessment tools ie Webex, etc.</div></li></ul></div><div><ul><li><div>
Familiar/worked with public sectors, is a plus.</div></li></ul></div><div><ul><li><div>
Based in UAE</div></li></ul></div><div></div><div><div><br>
You Know You're Successful If</div></div><div><ul><li><div>
You can create measurably effective, extraordinary learning experiences.</div></li></ul></div><div><ul><li><div>
You are able to adapt and operate effectively in ambiguous or ever-evolving environments.</div></li></ul></div><div><ul><li><div>
You have ability to work both independently and as part of a team.</div></li></ul></div></div><div></div><div>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><br>
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div>
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

Senior Product Education Facilitator

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
The Learning Associate works with their Country L&amp;D manager, Operations Managers, Area Managers, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers and Warehouse Associates to coordinate all training related activities for the site. The individual in this position will provide ground level training facilitation and administrative management. The Learning Associate will play an integral role in ensuring all operations compliance training for the sites is maintained, as well as ensuring all training documentation and daily expectations are accurate, completed, and up to date. The Learning Associate is assigned to the Learning Department and will manage specific responsibilities to that department.<br>
<br>
Key job responsibilities<br>
<ul><li>Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)</li><li>Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance</li><li>Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects</li><li>Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content</li><li>Execute plans to close gaps in the developmental needs for individuals and groups</li><li>Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes</li><li>Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Knowledge of Microsoft Office including Outlook, Word, and Excel</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Travel to different stations in the shift or during the week is required as per business needs</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience managing multiple projects, prioritizing, planning, and managing time</li><li>Knowledge of Photoshop, video editing, and related tools</li><li>Operations knowledge</li><li>Previous experience as a trainer, prior training, teaching or presentation experience</li><li>Willingness to work in different areas as required by training needs</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Learning Associate

Concentrix

<div><h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities
</b></h2><ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
</li><li>Accountable for achieving individual training performance metrics
</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li>
<li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li>
<li>Measure the effectiveness of training programs using various feedback methods &ndash; focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
</li></ul><p></p><h2 class="jobSectionHeader"><b>Candidate Profile
</b></h2><ul><li>Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
</li><li>Prior experience in Banking/Fintech preferred
</li><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) within a Call Centre environment for at least two years.
</li><li>Strong communication skills, both written and verbal, in both English and Arabic</li>
<li>Must be available on short notice
</li><li>Proficient in Microsoft Office
</li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable</li>
<li>Self-starter, sense of urgency, and works well under pressure
</li><li>Strong attention to detail
</li><li>Sense of professionalism and ability to develop good relationships
</li></ul><p></p><h2 class="jobSectionHeader"><b>Career Framework Role
</b></h2><p>Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills</p><p>
Analyzes possible solutions using standard procedures and principles</p><p>
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems</p><p>
Receives a moderate level of guidance and direction</p><p></p><h2 class="jobSectionHeader"><b>
Disclaimer
</b></h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p></div>

Trainer

Sheraton Grand Hotel, Dubai

<div>
 <p>
  <strong>
   HUMAN RESOURCES VISION
  </strong>
 </p>
 <p>
  We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience Requirements
  </strong>
 </p>
 <p>
  A strong Service Quality Trainer typically brings:
 </p>
 <ul>
  <li>
   <strong>
    3&ndash;5 years of hospitality or customer service leadership experience
   </strong>
  </li>
 </ul>
 <p>
  Experience in luxury hotels front of house operation, F&amp;B, retail would be additional benefit.
 </p>
 <ul>
  <li>
   <strong>
    Hands‑on training facilitation experience
   </strong>
  </li>
 </ul>
 <p>
  Delivering workshops, onboarding sessions, brand standards training, or skill‑based coaching.
 </p>
 <ul>
  <li>
   <strong>
    Background in quality assurance or service audits
   </strong>
  </li>
 </ul>
 <p>
  Familiarity with LQA, Forbes, internal brand audits, or guest experience measurement tools.
 </p>
 <ul>
  <li>
   <strong>
    Experience designing training materials
   </strong>
  </li>
 </ul>
 <p>
  Creating SOPs, learning modules, role‑plays, and competency‑based content.
 </p>
 <ul>
  <li>
   <strong>
    Exposure to performance management and coaching
   </strong>
  </li>
 </ul>
 <p>
  Supporting teams in improving luxury service behaviours, communication, and guest recovery.
 </p>
 <ul>
  <li>
   <strong>
    Understanding of adult learning principles
   </strong>
  </li>
 </ul>
 <p>
  Experience applying interactive, learner‑centered training methods based on the audience.
 </p>
 <ul>
  <li>
   <strong>
    Cross‑departmental collaboration
   </strong>
  </li>
 </ul>
 <p>
  Working with operations, HR, and leadership teams to align service culture.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Certification &amp; Skills
  </strong>
 </p>
 <ul>
  <li>
   Train-The-Trainer certification
  </li>
  <li>
   Forbes certification as additional benefit
  </li>
  <li>
   Experience with brand audits
  </li>
  <li>
   Multilingual communication skills
  </li>
  <li>
   AI usage
  </li>
 </ul>
 <p>
  <strong>
   Core Competencies
  </strong>
 </p>
 <p>
  <strong>
   1. Training &amp; Facilitation Skills
  </strong>
 </p>
 <ul>
  <li>
   Engaging presentation and facilitation
  </li>
  <li>
   Ability to adapt style to different learning levels
  </li>
  <li>
   Skilled in role‑plays, simulations, and experiential learning
  </li>
  <li>
   Strong storytelling and communication
  </li>
 </ul>
 <p>
  <strong>
   2. Service Excellence Expertise
  </strong>
 </p>
 <ul>
  <li>
   Deep understanding of luxury guest experience standards
  </li>
  <li>
   Knowledge of brand values and service culture
  </li>
  <li>
   Ability to translate standards into practical behaviours
  </li>
  <li>
   Strong grasp of guest recovery techniques
  </li>
 </ul>
 <p>
  <strong>
   3. Coaching &amp; Feedback
  </strong>
 </p>
 <ul>
  <li>
   One‑on‑one coaching capability
  </li>
  <li>
   Constructive feedback delivery
  </li>
  <li>
   Observation and behavioural assessment
  </li>
  <li>
   Ability to motivate and influence frontline teams
  </li>
 </ul>
 <p>
  <strong>
   4. Instructional Design
  </strong>
 </p>
 <ul>
  <li>
   Creating SOPs, training guides, and e‑learning content
  </li>
  <li>
   Structuring learning objectives and competency frameworks
  </li>
  <li>
   Designing assessments and evaluation tools
  </li>
 </ul>
 <p>
  <strong>
   5. Quality &amp; Performance Orientation
  </strong>
 </p>
 <ul>
  <li>
   Data‑driven approach to service improvement
  </li>
  <li>
   Understanding of KPIs like GSS, LQA, mystery audits
  </li>
  <li>
   Ability to identify service gaps and propose solutions
  </li>
 </ul>
 <p>
  <strong>
   6. Emotional Intelligence &amp; Communication
  </strong>
 </p>
 <ul>
  <li>
   Empathy and active listening
  </li>
  <li>
   Conflict resolution
  </li>
  <li>
   Cultural sensitivity (especially important in GCC hospitality)
  </li>
  <li>
   Ability to build trust and rapport
  </li>
 </ul>
 <p>
  <strong>
   7. Leadership &amp; Influence
  </strong>
 </p>
 <ul>
  <li>
   Ability to inspire service culture
  </li>
  <li>
   Stakeholder management
  </li>
  <li>
   Confidence to train senior leaders when needed
  </li>
  <li>
   Change management awareness
  </li>
 </ul>
 <p>
  <strong>
   8. Organization &amp; Project Management
  </strong>
 </p>
 <ul>
  <li>
   Planning training calendars
  </li>
  <li>
   Coordinating cross‑departmental initiatives
  </li>
  <li>
   Managing documentation and follow‑up
  </li>
  <li>
   Strong attention to detail
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PSYCHICAL CONDITIONS REQUIRED FOR YOUR ROLE
  </strong>
 </p>
 <ul>
  <li>
   This job often requires sitting behind a computer for extended periods of time;
  </li>
  <li>
   This job often requires bending, reaching or lifting;
  </li>
  <li>
   This job requires operating computers and computerized equipment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EMPLOYMENT CONDITIONS
  </strong>
 </p>
 <ul>
  <li>
   This job may require you to work occasionally on weekends.
  </li>
  <li>
   This job often requires extended hours beyond a typical work week;
  </li>
  <li>
   This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
  </li>
  <li>
   Sheraton Grand Dubai has a very strong commitment to safety and requires that you follow safety procedures closely;
  </li>
  <li>
   Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
  </li>
 </ul>
 <p>
 </p>
</div>


Quality Service Trainer

<div><h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities
</b></h2><ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
</li><li>Accountable for achieving individual training performance metrics
</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li>
<li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li>
<li>Measure the effectiveness of training programs using various feedback methods &ndash; focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
</li></ul><p></p><h2 class="jobSectionHeader"><b>Candidate Profile
</b></h2><ul><li>Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
</li><li>A bilingual English (B2+ level) and native Arabic speaker.
</li><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
</li><li>Strong communication skills, both written and verbal
</li><li>Proficient in Microsoft Office
</li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable</li>
<li>Self-starter, sense of urgency, and works well under pressure
</li><li>Strong attention to detail
</li><li>Sense of professionalism and ability to develop good relationships
</li></ul><p></p><h2 class="jobSectionHeader"><b>Career Framework Role
</b></h2><p>Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills</p><p>
Analyzes possible solutions using standard procedures and principles</p><p>
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems</p><p>
Receives a moderate level of guidance and direction</p><p></p><h2 class="jobSectionHeader"><b>
Disclaimer
</b></h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div>

Trainer - Contact Center ( Bilingual - English/ Arabic )

Idea Academy

<p><b>Part-Time Trainer for Artificial Intelligence</b></p><p><b>05/12/2025</b></p><p>One of the leading and fast emerging Institutions from Malta, Europe offering a wide range of industry driven and job-oriented programme is inviting job application for part-time faculty for its Dubai Campus for the following discipline:</p><p><b>Job Description: Artificial Intelligence&mdash;Foundational Level (20-Hour Training Program)</b></p><p><b>Role Overview</b></p><ul><li>Deliver a foundational 20-hour training program on Artificial Intelligence for beginner-level learners, 2-3 hours a day afternoon.</li><li>Focus on practical, application-based content that enables students to use AI tools to boost productivity, creativity, and efficiency.</li></ul><p><b>Key Responsibilities</b></p><ul><li>Conduct clear, engaging training sessions introducing AI concepts in simple and practical ways.</li><li>Teach hands-on use of AI tools for writing, research, presentations, image generation, task automation, and productivity improvement.</li><li>Develop lesson plans and training materials tailored for total beginners with no technical background.</li><li>Demonstrate real-life use cases of AI in work, education, and daily productivity.</li><li>Provide guided practice, demonstrations, and small, achievable projects for learners.</li><li>Assist students individually to ensure they understand how to apply AI tools effectively.</li><li>Encourage active participation through interactive activities, group tasks, and practical exercises.</li><li>Monitor learner progress and give constructive feedback.</li><li>Assess learning outcomes through assignments, quizzes, or practical evaluations.</li><li>Maintain a supportive, motivating, and safe learning environment.</li></ul><p><b>Skills &amp; Competencies</b></p><p>&middot; Strong understanding of modern AI tools and platforms (e.g., ChatGPT, image generators, summarization tools, AI productivity apps).</p><p>&middot; Ability to simplify complex AI concepts for beginners.</p><p>&middot; Experience in hands-on, application-based training or instruction.</p><p>&middot; Excellent communication, presentation, and facilitation skills.</p><p>&middot; Creativity in designing practical exercises and real-world examples.</p><p>&middot; Patience and adaptability when teaching learners of diverse skill levels.</p><p><b>Preferred Qualifications</b></p><p>&middot; Experience as an AI trainer, digital skills instructor, or tech facilitator (preferred).</p><p>&middot; Familiarity with Generative AI, machine learning basics (non-technical), and AI ethics.</p><p>&middot; Background in computer science, education, digital technologies, or related fields (not mandatory if skilled).</p><p>Job Type: Part-time</p>

Part-Time Trainer fort Artificial Intelligence

Center for Creative Leadership

<div>
 <strong>
  Who We Are&nbsp;
 </strong>
 <p>
  <span>
   The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you&rsquo;ll have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients&rsquo; success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.
  </span>
 </p>
 <p>
  <strong>
   General Summary
  </strong>
 </p>
 <p>
  The Leadership Solutions Partner is a skilled facilitator, knowledgeable consultant, and experienced solutions designer who develops and delivers a variety of CCL custom engagements across multiple leader levels. Partners with sales to build client confidence in CCL capabilities, help win business. Serves on account teams as a Lead in the design and pilot delivery of solutions. Works collaboratively with other members of the Client Solutions and/or Account Teams as a shared resource for Client Solutions work. As a design and client relationship management subject matter expert, helps build capability for Leadership Solution Facilitators and Associates in solution design, frameworks, assessments, and client relationship management (CRM) skills as needed.
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Principal Duties and Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Participates on client account teams as subject matter expert in discovery, design and client relationship management in partnership with sales, project management and other account team members.
  </li>
  <li>
   With client team, works to win and grow business. Is a key member of the team, conducting discovery, designing, developing materials/documentation, and delivering custom solutions along with training other practitioners in the delivery of the solution.
  </li>
  <li>
   With client team, develops and implements client acquisition and retention strategies. Supports CRM for a key set of major clients. Quickly builds credibility with the client through understanding the client organization and by designing solutions that work within the client&rsquo;s organization context.
  </li>
  <li>
   Identifies and pursues emergent sales possibilities in the classroom and in partnership with the sales team.
  </li>
  <li>
   With sales and the client, designs and leads discovery processes to assess client needs and determine desired solution outcomes.
  </li>
  <li>
   Using sound adult learning principles, instructional design methodologies, and the breadth of CCL&rsquo;s capabilities, designs and develops quality leadership development solutions with both individual and organizational impact. Ensures solutions are financially viable and contribute positively to CCL margins.&nbsp;
  </li>
  <li>
   Skillfully facilitates group process; reads and responds to climate issues, quality of facilitation significantly deepens solution impact.
  </li>
  <li>
   Collaborates with other CCL individuals and teams in developing content, materials, use of assessments, etc. for new and/or revised portfolio content or for custom solutions.
  </li>
  <li>
   Collaborates with CCL staff on the development of new program designs including the development of content, exercises, cases, and simulations.
  </li>
  <li>
   Communicates and co-create solution design and delivery with clients within established guidelines, including ongoing management of margins.
  </li>
  <li>
   Partners with account team members to develop planning, communication and processes for client ease throughout implementation.
  </li>
  <li>
   Ensures smooth transition of ongoing delivery of solutions to Associates or Leadership Solution Facilitators.
  </li>
 </ul>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Specific Knowledge, Skills and Abilities Required
  </strong>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   Master&rsquo;s degree in business, organizational development, human resources/training, industrial/organizational psychology, or other related field is required. PhD or other doctoral degree is a plus.
  </li>
 </ul>
 <p>
  <strong>
   Expertise/Work Experience
  </strong>
 </p>
 <ul>
  <li>
   Minimum 10 or more years&rsquo; experience in business, organizational development, HR, or corporate training role(s), preferably in a global, complex organization.
  </li>
  <li>
   Proven experience working in or consulting with Fortune 100 clients is a plus.
  </li>
  <li>
   Expertise in the development of complex customized leadership development solutions for individual leaders as well as system-level change initiatives.
  </li>
  <li>
   Deep knowledge of relevant content areas, including the fields of management/leadership, organizational development, talent development, adult learning theory, and human resource development required.&nbsp;
  </li>
  <li>
   Demonstrated business acumen in a corporate setting and ability to apply it in solution design and facilitation required.&nbsp;&nbsp;&nbsp;
  </li>
  <li>
   Able to recognize, cultivate, and build new client/revenue opportunities as they emerge during programmatic work.
  </li>
  <li>
   Demonstrated relationship and influence skills needed to attract, retain, and grow client relationships.
  </li>
  <li>
   Strong facilitation and program delivery skills both in face to face and Live online environments
  </li>
  <li>
   International work experience and executive coaching are a plus.
  </li>
  <li>
   Demonstrated ability to work with and influence upper middle management to senior executives displaying executive presence in the classroom.
  </li>
  <li>
   Effective interpersonal skills for interaction with clients, participants, and staff.
  </li>
  <li>
   Ability to perform successfully as a solo, team, or lead facilitator across a wide range of programs.
  </li>
  <li>
   Flexible, adaptable with clients, colleagues and organizational needs.
  </li>
  <li>
   Exceptional organizational and planning skills to balance competing client demands.
  </li>
  <li>
   Significant experience using technology options for designing and facilitating learning - i.e. webinars, podcasts, online simulations etc.
  </li>
  <li>
   Demonstrated understanding of organizational business models and financial goals.&nbsp; Able to incorporate understanding of the economic, financial and organizational drivers of a particular client or industry to design solutions and demonstrate organizational impact of the solution.
  </li>
  <li>
   Flexibility to travel.&nbsp;
  </li>
  <li>
   Arabic speaking is highly preferred
  </li>
 </ul>
 <p>
  <strong>
   Specific Knowledge, Skills &amp; Abilities Required
  </strong>
 </p>
 <ol>
  <li>
   <strong>
    Learning Agility:
   </strong>
   Willingness to learn from experience; growth mindset; committed to continuous improvement
  </li>
  <li>
   <strong>
    Client Focus:
   </strong>
   Views their work through the client's lens to ensure the best possible outcome for our clients; bias for action; commitment to service.
  </li>
  <li>
   <strong>
    Business &amp; Financial Acumen:
   </strong>
   Understands business operations within the organization and the competitive environment; financial acumen, awareness, and knowledge of how actions impact the bottom line.
  </li>
  <li>
   <strong>
    Process Discipline
   </strong>
   : Understands process as critical to ease of execution, client satisfaction, and innovation; creates a team environment where both they and their team are always conscious of the processes; holds team accountable to process.
  </li>
  <li>
   <strong>
    Digital Skills
   </strong>
   : Uses information in various digital formats effectively and efficiently to perform job tasks; program design/development using blended/virtual learning methodologies and technologies. Proficient in Teams, Zoom, WebX or other online collaboration tools.
  </li>
  <li>
   <strong>
    Strategic and Systemic Thinking:
   </strong>
   Ability to see the whole, the components, the connections and the future possibilities; lead and manage change, influence up and across the organization, and work across functional areas.
  </li>
  <li>
   <strong>
    Interpersonal and Organizational Savvy:
   </strong>
   ability to read situations and audiences, manage conflict, and negotiate complex solutions. Build and maintain relationships, radical candor, and managerial courage.
  </li>
  <li>
   <strong>
    Communication:
   </strong>
   Excellent communication skills required for writing, presentations and training.
  </li>
  <li>
   <strong>
    Decision Making:
   </strong>
   Timely, data driven, decision making with limited information, emergent variables and competing requirements.
  </li>
 </ol>
 <p>
  <strong>
   Benefits and Location
  </strong>
 </p>
 <ul>
  <li>
   <em>
    CCL offers a competitive package and flexible environment&nbsp;
   </em>
  </li>
  <li>
   This role can be located in the CCL Dubai or KSA regional office
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
</div>


Leadership Solutions Partner

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