operation manager

training manager – operations Jobs in Delhi India

training manager – operations

travel operations manager - group tour Jobs in Delhi India

travel operations manager - group tour

warehouse manager

training manager operations

Weekday (YC W21)

<div>
 This role is for one of our clients
 
 
 Company Name: Salad Days
 
 
 Industry: Food and Beverage Services
 
 
 Seniority level: Mid-Senior level
 
 
 Min Experience: 3 years
 
 
 Location: NCR
 
 
 JobType: full-time
 
 
 We are seeking a
 
 Regional Training Manager
 
 to drive operational excellence and people capability across a network of multiple stores within the assigned region. This role is pivotal in ensuring that all team members are equipped with the right knowledge, skills, and behaviors to deliver consistent brand experiences, maintain food and hygiene standards, and achieve business objectives. The ideal candidate brings a strong background in F&amp;B operations and a passion for training, mentoring, and continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 Training Design &amp; Delivery
 
 
 Develop and deliver structured training programs covering onboarding, process adherence, customer experience, and performance improvement.
 
 
 Conduct on-site and virtual training sessions to ensure consistent implementation of brand and operational standards.
 
 
 Create customized training interventions based on skill assessments, operational KPIs, and feedback from audits or customer complaints.
 
 
 
 Operational Capability Building
 
 
 Partner with Area Managers and Store Leaders to identify training priorities that impact quality, efficiency, and compliance.
 
 
 Reinforce best practices across kitchen operations, hygiene, and customer service to ensure SOP compliance.
 
 
 Conduct regular store evaluations to assess training effectiveness and recommend corrective actions.
 
 
 
 Talent Development &amp; Coaching
 
 
 Identify high-potential team members and create development roadmaps to prepare them for leadership roles.
 
 
 Provide on-the-job coaching and mentorship to store-level trainers, team leads, and shift managers.
 
 
 Collaborate with HR and Operations to support succession planning and employee retention initiatives.
 
 
 
 Quality &amp; Compliance
 
 
 Ensure adherence to food safety and hygiene protocols across all stores in alignment with FSSAI and brand standards.
 
 
 Track key operational metrics such as audit scores, customer feedback, and cost variances to measure training impact.
 
 
 Document training attendance, progress, and effectiveness reports for leadership review.
 
 
 
 Collaboration &amp; Continuous Improvement
 
 
 Work closely with cross-functional teams &mdash; Operations, HR, and QA &mdash; to align on business goals and training outcomes.
 
 
 Introduce innovative learning methods such as microlearning, visual SOPs, and performance simulations.
 
 
 Gather insights from stores to refine training content and address recurring operational challenges.
 
 
 
 Qualifications
 
 
 
 5+ years of experience
 
 in the food &amp; beverage or QSR industry with a focus on training, operations, or quality assurance.
 
 
 Strong understanding of
 
 kitchen workflows, hygiene standards, and customer service protocols.
 
 
 Proven experience in managing training programs across multiple locations or regions.
 
 
 Excellent facilitation, communication, and interpersonal skills &mdash; especially with frontline teams.
 
 
 
 Proficient in MS Excel, reporting tools, and digital training platforms.
 
 
 Willingness to
 
 travel extensively
 
 within the assigned region.
 
 
 
 Key Skills
 
 
 Training &amp; Capability Development | Operational Excellence | SOP Implementation | Food &amp; Hygiene Standards | Coaching &amp; Mentoring | Performance Improvement | QSR Operations | Cross-functional Collaboration
</div>

Training Manager – Operations

airtel

<div>
 
 Role- Area Sales Manager
 
 
 
 
 
 
 About the Role
 
 
 
 Store Operations/ Compliance/ Profitability: A short paragraph summarizing the key role responsibilities.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Ensure &amp; Own compliance with all defined SOPs
 </li>
 <li>
 Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
 </li>
 <li>
 Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
 </li>
 <li>
 Monitor all competitor activities and share recommendations for response
 </li>
 <li>
 Ensure escalations are handled within the stated TAT
 </li>
 <li>
 Is responsible to drive and achieve stores profitability through delivery of agreed revenue &amp; cost plan
 </li>
 <li>
 To ensure deployment of agreed programs across all stores
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 Graduate/MBA preferred
 
 
 
 
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Drive growth in contribution from higher rental plans
 </li>
 <li>
 Mark territories for TSMs and drive productivity growth.
 </li>
 <li>
 Increase the Tag utilization in Low Utilized NEs and buildings.
 </li>
 <li>
 Working closely with Channel Partners and TSMs to support closure of leads
 </li>
 <li>
 Drive engagement with residential societies (RWAs) to make Airtel the preferred service provider
 </li>
 <li>
 Enhance acquisition quality
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Provide best in class services to customers while keeping Detractor Index in check.
 </li>
 <li>
 Ensure total compliance of CE guidelines &amp; processes
 </li>
 <li>
 Ensure Circle support to manage exceptional escalations, if required
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 Ensure seamless supply of quality manpower at the stores &amp; field. Control TSMs &amp; SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper onboarding process.
 
</div>

Area Sales Manager

EdTerra Edventures Private Limited

<div>
 
 About EdTerra Edventures
 
 
 
 EdTerra is India&rsquo;s largest student education travel company, pioneering the integration of curriculum-based learning with fun and immersive journeys. We empower students with 21st-century skills essential for their future success, including life skills, literacy skills, and learning skills crucial for today&rsquo;s interconnected global workspaces.
 
 
 We have successfully collaborated with over 130 top schools across India, impacting more than 70,000 students and publishing over 1,300 media projects. Our offices are located in Mumbai and Hyderabad, with our headquarters in New Delhi.
 
 
 
 Role Overview
 
 
 
 We are looking for a dedicated and experienced Domestic Operations Manager to oversee and manage the operational aspects of our domestic educational journeys. The ideal candidate will be responsible for ensuring smooth execution, cost control, and exceptional customer experiences while maintaining rigorous safety standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Journey Planning and Execution:
 </li>
 <li>
 Oversee end-to-end operational planning and execution of domestic educational tours.
 </li>
 <li>
 Collaborate with the Product and Sales teams to align journey designs with educational objectives.
 </li>
 <li>
 Ensure adherence to safety standards and quality guidelines.
 </li>
 <li>
 Cost Management and Budgeting:
 </li>
 <li>
 Control costs related to transportation, accommodation, food, and other logistics.
 </li>
 <li>
 Optimize vendor negotiations to maintain budget efficiency.
 </li>
 <li>
 Monitor expenses and maintain profitability for each tour.
 </li>
 <li>
 Team Coordination and Leadership:
 </li>
 <li>
 Manage and lead the domestic operations team, including Tour Coordinators and Support Staff.
 </li>
 <li>
 Facilitate training and development programs to enhance team performance.
 </li>
 <li>
 Vendor and Stakeholder Management:
 </li>
 <li>
 Build and maintain strong relationships with vendors, partners, and other stakeholders.
 </li>
 <li>
 Ensure timely and efficient communication to resolve operational challenges.
 </li>
 <li>
 Customer Experience and Safety Compliance:
 </li>
 <li>
 Ensure exceptional customer experiences by addressing student and school requirements.
 </li>
 <li>
 Implement safety protocols and manage emergency situations effectively.
 </li>
 <li>
 Process Improvement and Reporting:
 </li>
 <li>
 Continuously improve operational processes for efficiency and effectiveness.
 </li>
 <li>
 Generate detailed reports on operational performance, budgets, and customer feedback.
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Travel &amp; Tourism Management, or a related field.
 </li>
 <li>
 5+ years of experience in operations management, preferably in the travel or education sector.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent organizational and problem-solving abilities.
 </li>
 <li>
 Proficiency in budget management and cost optimization.
 </li>
 <li>
 Outstanding communication and negotiation skills.
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in educational travel or student tours is highly desirable.
 </li>
 <li>
 Familiarity with safety regulations and risk management practices.
 </li>
 <li>
 Knowledge of travel logistics, vendor management, and customer service.
 
 
 </li>
 </ul>
 
 Why Join EdTerra?
 
 
 
 <ul>
 <li>
 Be a part of India&rsquo;s leading student education travel company.
 </li>
 <li>
 Opportunity to make a meaningful impact on student learning and growth.
 </li>
 <li>
 Collaborative and dynamic work environment.
 </li>
 <li>
 Competitive compensation and growth opportunities.
 
 
 </li>
 </ul>
 Skills: budgeting,operations management,journey planning,safety regulations,safety compliance,travel logistics,communication,team coordination,cost optimization,costings,negotiation,budget management,customer service,problem solving,travel,iternary,process improvement,problem-solving,team management,team leadership,leadership,cost management,organizational skills,customer experience,vendor management
</div>

Travel Operations Manager - Group Tour

Turing

<div>
 
 
 Role Overview:
 
 
 
 We are seeking
 
 detail-oriented professionals
 
 with hands-on experience in
 
 customer service operations, e-commerce, or operations management
 
 . In this role, you&rsquo;ll help build workflows, datasets, and simulations that power the benchmarking of
 
 large language models (LLMs)
 
 .
 
 
 Your work will focus on
 
 recreating real-world support scenarios
 
 , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Recreate workflows for
 
 ticket handling, chat/email support, refunds/returns, and knowledge base management
 
 .
 </li>
 <li>
 Validate
 
 AI-generated outputs
 
 in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
 </li>
 <li>
 Simulate
 
 escalations, SLA tracking, and quality audits
 
 within support workflows.
 </li>
 <li>
 Provide
 
 structured annotations and datasets
 
 to improve LLM training and evaluation.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Proven experience in
 
 customer service operations
 
 (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
 </li>
 <li>
 Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
 </li>
 <li>
 Strong
 
 attention to detail
 
 and ability to spot weaknesses in AI-generated workflows.
 </li>
 <li>
 Understanding of how
 
 operational data
 
 is used to train and evaluate LLMs.
 </li>
 <li>
 Excellent written English for creating
 
 training-quality datasets
 
 and validating AI outputs.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing with Turing:
 
 
 <ul>
 <li>
 
 Remote-first and flexible
 
 work environment.
 </li>
 <li>
 Opportunity to work on
 
 cutting-edge AI projects
 
 with leading LLM companies.
 </li>
 <li>
 Potential for
 
 contract extension
 
 based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitment:
 
 Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
 </li>
 <li>
 
 Engagement Type:
 
 Contractor / Freelancer (no medical or paid leave).
 </li>
 <li>
 
 Duration:
 
 1 month (possible extension).
 </li>
 </ul>
</div>

Customer Service Operator - 45024

NxtWave

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are hiring
 
 Business Operations Associates (BOAs)
 
 to strengthen our college operations team. In this role, you will play a key part in managing and executing
 
 offline assessments in collaboration with colleges
 
 , ensuring a seamless experience for students, Training &amp; Placement Officers (TPOs), and internal stakeholders.
 
 
 
 
 
 While the primary focus will be on
 
 assessment and placement operations
 
 , responsibilities may evolve based on
 
 business requirements
 
 , giving you exposure to multiple aspects of operations and analytics.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Coordinate with colleges and TPOs to plan and execute offline assessments.
 </li>
 <li>
 Manage
 
 student registrations, mock assessments, and pre-drive communication
 
 .
 </li>
 <li>
 Ensure effective
 
 on-ground execution
 
 during assessment drives (logistics, student flow, handling queries, etc.).
 </li>
 <li>
 Share assessment results with students, colleges, and internal teams.
 </li>
 <li>
 
 Report on-ground activities immediately
 
 to the internal team (real-time updates are critical).
 </li>
 <li>
 Prepare and maintain
 
 reports, trackers, and dashboards
 
 using Google Sheets/Excel.
 </li>
 <li>
 Conduct
 
 data analysis
 
 to provide insights on student performance, participation, and drive effectiveness.
 </li>
 <li>
 Support the team with
 
 additional operational activities
 
 as required by the business.
 </li>
 <li>
 Build strong relationships with students, colleges, and internal teams through proactive communication.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Requirements
 
 
 
 
 
 <ul>
 <li>
 Excellent communication skills (verbal &amp; written).
 </li>
 <li>
 Strong
 
 proactive and problem-solving mindset
 
 with ability to adapt to dynamic requirements.
 </li>
 <li>
 Good working knowledge of
 
 Google Sheets/Excel, reporting, and analytics
 
 .
 </li>
 <li>
 Ability to handle on-ground operations confidently and interact with diverse stakeholders.
 </li>
 <li>
 Comfortable with
 
 travel
 
 to colleges for assessment drives.
 </li>
 <li>
 
 F
 
 requent travel and field responsibilities.
 </li>
 <li>
 Immediate joiners preferred.
 </li>
 </ul>
 
 
 
 
 
 Role Details
 
 
 
 
 
 <ul>
 <li>
 
 Job Title:
 
 Business Operations Associate (BOA)
 </li>
 <li>
 
 Location:
 
 Hyderabad &ndash; frequent travel to colleges required.
 </li>
 <li>
 
 Job Type:
 
 Full-time
 </li>
 <li>
 
 No. of Positions:
 
 6
 </li>
 <li>
 
 Working Day
 
 s: 6 Days
 </li>
 </ul>
 
 
 
 
 
 Compensation:
 
 3.0 - 4.0 LPA
 
</div>

Business Operations Associate

Kotak Life

<div>
 
 
 Job Title:
 
 Lobby Manager (Bancassurance) &ndash; Kotak Bank
 
 
 
 
 
 
 Preferred Gender:
 
 Female candidates will be preferred
 
 
 
 
 
 
 Locations:
 
 Ahmedabad, Bangalore, Delhi, Mumbai, Hyderabad
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ol>
 <li>
 Formulate and implement sales plans for partners to achieve business targets within the sales unit. Lead, motivate, and train partners effectively.
 </li>
 <li>
 Set clear objectives and monitor progress to ensure partners meet agreed sales targets.
 </li>
 <li>
 Assist partners in generating and tracking leads and closing sales.
 </li>
 <li>
 Support partners in upselling and cross-selling products based on customer needs analysis.
 </li>
 <li>
 Facilitate ongoing training for partners to maintain a productive sales channel.
 </li>
 <li>
 Collect regular feedback from partners and customers regarding satisfaction with the sales process and products.
 </li>
 <li>
 Review partners&rsquo; sales plans and provide support to foster their growth.
 </li>
 </ol>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience.
 </li>
 <li>
 Minimum 2 years of experience in Life Insurance (LI) or Banking (Open Architecture).
 </li>
 </ul>
 
 
</div>

Lobby Manager

MARS Cosmetics

<div>
 
 We at MARS Cosmetics are hiring for a
 
 Warehouse Manager
 
 with basic requirements mentioned below:
 
 
 
 
 
 
 Location:
 
 Bakoli, Delhi, India.
 
 
 
 Department:
 
 Supply Chain Management
 
 
 
 Role:
 
 Warehouse manager
 
 
 
 
 
 
 About MARS Cosmetics:
 
 
 
 MARS Cosmetics is a globally recognized beauty brand that thrives on innovation, diversity ,and empowering individuals through high-quality beauty solutions. Headquartered in New Delhi, MARS Cosmetics is committed to offering ground breaking products that meet the ever-evolving needs of consumers worldwide.
 
 
 
 
 
 
 Job Description:
 
 
 
 &bull; Oversee day-to-day warehouse operations including receiving, put-away, storage, picking, packing, and dispatch.
 
 
 &bull; Ensure 100% dispatch accuracy and on-time Dispatch/delivery to GT distributors/ CFAs.
 
 
 &bull; Maintain inventory accuracy through regular cycle counts, stock reconciliations, and variance analysis.
 
 
 &bull; Drive implementation of standard operating procedures (SOPs) across all warehouse functions to improve efficiency and reduce errors.
 
 
 &bull; Monitor and control material handling, manpower productivity, and warehouse expenses.
 
 
 &bull; Coordinate with CFAs, Logistics teams for smooth dispatch scheduling and load planning.
 
 
 &bull; Ensure all warehouse activities comply with safety, hygiene, and statutory norms.
 
 
 &bull; Utilize ERP systems to track inventory movement and generate operational reports , Deep knowledge of ERP functioning
 
 
 &bull; Identify and implement process improvements to enhance turnaround time and stock accuracy.
 
 
 &bull; Lead, train, and motivate the warehouse team for high performance and accountability.
 
 
 &bull; Ensure timely documentation, including GRNs, DCs, and system postings.
 
 
 &bull; Prepare and review daily, weekly, and monthly MIS for dispatch accuracy, cycle count, and warehouse KPIs.
 
 
 
 
 
 
 
 
 
 Key Skills Required:
 
 
 
 Should have good understanding to handle small Quantities with Multiple SKUs .
 
</div>

Warehouse Manager

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