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customer experience manager

user experience designer

<div>
 
 SC/AM - UI/UX Designer &ndash; Jordan/Egypt
 
 
 
 
 The Opportunity
 
 
 
 As a UX Designer in our Digital Engineering practice, you will be responsible for shaping intuitive, accessible, and user-centered experiences for digital products delivered to clients across diverse industries. Working as part of a cross-functional delivery team, you will bring together user research, design strategy, and interaction design to create solutions that are both functional and engaging. This role requires a strong design mindset, collaborative spirit, and attention to detail.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 User Research: Conduct qualitative and quantitative research to understand user needs and behaviors.
 </li>
 <li>
 Design Strategy: Develop user experience strategies that align with business objectives and user expectations.
 </li>
 <li>
 Wireframing and Prototyping: Create wireframes, prototypes, and user flows to effectively communicate design ideas.
 </li>
 <li>
 Collaboration: Work closely with product managers, developers, and other stakeholders to ensure designs are feasible and aligned with technical constraints.
 </li>
 <li>
 Usability Testing: Plan and conduct usability tests to gather feedback and iterate on designs accordingly.
 </li>
 <li>
 Design Systems: Develop and maintain design systems and guidelines to ensure consistency across products.
 
 
 </li>
 </ul>
 
 To qualify for the role, you must have
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Design, HCI, Psychology, or related field
 </li>
 <li>
 4&ndash;6 years of UX/UI design experience, with exposure to enterprise or public-facing digital solutions
 </li>
 <li>
 Certification in UX is a plus
 </li>
 <li>
 Experience in agile delivery environments
 
 
 </li>
 </ul>
 
 Key Skills:
 
 
 
 <ul>
 <li>
 Proficiency in design tools such as Figma, Adobe XD, Sketch, and prototyping tools
 </li>
 <li>
 Ability to conduct and apply user research and usability testing
 </li>
 <li>
 Strong command of interaction design, visual hierarchy, and accessibility standards.
 </li>
 <li>
 Experience working with design systems and component libraries
 </li>
 <li>
 Familiarity with front-end development principles (HTML/CSS/JS is a bonus)
 
 
 </li>
 </ul>
 
 Domain/Industry Advantage:
 
 
 
 <ul>
 <li>
 Experience designing solutions for financial services, government platforms, or energy dashboards
 </li>
 <li>
 Awareness of user diversity in public sector applications
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Strong user empathy and a user-first mindset
 </li>
 <li>
 Collaborative and team-oriented approach
 </li>
 <li>
 Clear and persuasive communication with technical and non-technical stakeholders
 </li>
 <li>
 Ability to iterate quickly and accept feedback constructively
 </li>
 <li>
 Be open to receiving feedback and constructive criticism.
 </li>
 <li>
 Remain updated with the latest design trends and UX methodologies.
 </li>
 <li>
 Should be able to work on and create user interface design systems
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 We are looking for a creative and user-centered designer with a strong portfolio demonstrating experience in creating engaging digital experiences. The ideal candidate should have proficiency in design and prototyping tools, a deep understanding of user-centered design principles, and the ability to translate complex requirements into intuitive interfaces. Strong communication and collaboration skills are essential, as is the ability to advocate for the user while balancing business needs.
 
 
 
 What We Offer
 
 
 
 We offer a competitive compensation package where you&rsquo;ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:
 
 
 <ul>
 <li>
 Continuous learning: You&rsquo;ll develop the mindset and skills to navigate whatever comes next.
 </li>
 <li>
 Success as defined by you: We&rsquo;ll provide the tools and flexibility, so you can make a meaningful impact, your way.
 </li>
 <li>
 Transformative leadership: We&rsquo;ll give you the insights, coaching and confidence to be the leader the world needs.
 </li>
 <li>
 Diverse and inclusive culture: You&rsquo;ll be embraced for who you are and empowered to use your voice to help others find theirs.
 
 
 </li>
 </ul>
 
 If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 
 
 The Exceptional EY Experience. It&rsquo;s Yours To Build.
 
 
 
 
 EY | Building a better working world
 
 
 
 EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
 
 
 Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
 
 
 Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
</div>

Senior Consultant/Assistant Manager - Technology Consulting - UX Designer - Egypt

iHorizons

<div>
 
 Job Summary
 
 
 
 You will be responsible for the design and development of the overall functionality of digital products to ensure exceptional user experience by translating business requirements and concepts into sitemaps &amp; journey maps, wireframes, and prototypes. You will provide design support while understanding user-centered design principles and best practices.
 
 
 
 Reporting Structure
 
 
 
 <ul>
 <li>
 This role reports to the Lead &ndash; Customer Experience
 
 
 </li>
 </ul>
 
 Job Objectives
 
 
 
 <ul>
 <li>
 Translate complex concepts and interactions into visually coherent wireframes or prototypes
 </li>
 <li>
 Design and develop UX interfaces and workflows to enhance user experience
 </li>
 <li>
 Research, understand, and utilize ongoing mobile applications&rsquo;/website analytics
 
 
 </li>
 </ul>
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Design &amp; Development
 </li>
 <li>
 Create customer experience journeys for product/project features, web pages, product interstitials, notifications, and other components of the product experience that align and support the overall subscriber experience
 </li>
 <li>
 Create wireframes, storyboards, walkthroughs, and prototypes to communicate your design to the rest of the team
 </li>
 <li>
 Develop detailed wireframes, user flows, mockups, and other product deliverables to effectively communicate designs and product requirements
 </li>
 <li>
 Formulating information architecture and navigation for complex data structures
 </li>
 <li>
 Articulating future-proof design strategy for multi-audience, multi-channel, multi-app solutions
 </li>
 <li>
 Work with other teams to test features and incorporate user feedback into design iterations
 </li>
 <li>
 Utilize rapid prototyping and iterative design techniques
 </li>
 <li>
 Design for multiple platforms &amp; screens for people-centered digital products
 </li>
 <li>
 Deliver engineering-friendly design specifications and documentation
 </li>
 <li>
 Online portfolio of Research, Personas, UX Flows, Experience Maps, Wireframes, Prototypes, and User Testing
 </li>
 <li>
 Conduct benchmarking against similar types of businesses to ensure that the proposed design is following the latest trend in the market and is competitive compared to other businesses in the same industry
 </li>
 <li>
 Conduct research pre-developing the customer experience
 </li>
 <li>
 Conduct surveys to collect end customers&rsquo; feedback on the developed journeys
 </li>
 <li>
 Documentation, Communication &amp; Collaboration
 </li>
 <li>
 Create documentation (Interactive playbooks, UX documentation, site architecture, wireframes, use cases, and task flows,) to be used by the team
 </li>
 <li>
 Maintain all UX/UI Templates, documentation, assets, personas, design mockups, user flows, navigational maps, and experience documentation for assigned projects
 </li>
 <li>
 Communicate designs &ndash; Create meaningful UX deliverables such as sketching, storyboards, sitemaps, wireframes, flowcharts, prototypes
 </li>
 <li>
 Collaborate with project teams to create artwork for the platform that satisfies requirements and strategic messaging, and continues to raise the visual integrity of the user experience, to drive user adoption and engagement
 </li>
 <li>
 Collaborate with fellow designers to help evolve the design language of the website/mobile application
 </li>
 <li>
 Collaborate cross-functionally with other groups to solve strategic initiatives and new project challenges quickly and creatively
 </li>
 <li>
 Work closely with a cross-functional team of designers, software engineers, product managers, and business owners through all product development phases
 </li>
 <li>
 Work with the Software Testing team during the testing phase to ensure that what was developed matches the journey designed
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Educational Qualification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science or a related field
 
 
 </li>
 </ul>
 
 Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Scrum Master
 </li>
 <li>
 Google UX Design Professional
 
 
 </li>
 </ul>
 
 Previous Work Experience
 
 
 
 <ul>
 <li>
 6+ years of experience as a user experience designer, information designer, interaction designer, and graphic designer
 </li>
 <li>
 Experience in professional user interface design or related design disciplines
 </li>
 <li>
 Proficiency with several graphics&rsquo; tools (Photoshop, Illustrator, InDesign)
 </li>
 <li>
 Proficient with at least one of these design programs such as Adobe Suite, Sketch, Figma, or equivalent
 </li>
 <li>
 Proficiency with wireframe and prototyping tools (Axure is the current tool of choice)
 </li>
 <li>
 Ability to work on highly detailed projects, highly creative brand-driven projects
 </li>
 <li>
 Experience shipping high-quality consumer or enterprise products a plus
 </li>
 <li>
 A strong portfolio of work demonstrating breadth and depth in UX and visual design, design strategy and process Critical thinker able to work through complex variations and with high attention to detail
 </li>
 <li>
 Experience designing complex solutions for complete digital environments for both desktop and mobile.
 </li>
 <li>
 Experience applying WCAG standards to design concepts
 </li>
 <li>
 Proficient with qualitative and quantitative user testing methodologies, such as user research, usability testing (moderated and unmoderated), A/B testing, and analysis
 
 
 </li>
 </ul>
 
 Skills And Abilities
 
 
 
 <ul>
 <li>
 Solid foundational design skills and sensibilities
 </li>
 <li>
 Software Skills - Strong proficiency/expertise in:
 </li>
 <ul>
 <li>
 InDesign
 </li>
 <li>
 Adobe XD
 </li>
 <li>
 Axure RP
 </li>
 <li>
 Interactive Prototyping Tools
 </li>
 </ul>
 <li>
 An added advantage if you have the knowledge of tools such as Hotjar, Google Analytics, etc.
 </li>
 <li>
 Conceptual, confident, competent, adaptable, proactive, and results-oriented with leadership and strategic thinking abilities
 </li>
 <li>
 Continuously learn and gain knowledge about new software design technologies &amp; trends and leverage the latest Web technologies
 </li>
 <li>
 Ability to interpret and convert complex concepts and ideas into visually coherent wireframes or prototypes
 </li>
 <li>
 Ability to work in a fast-paced environment and multi-task and meet tight deadlines
 </li>
 <li>
 A keen interest and awareness of future developments in website, mobile, software, and technology trends, and innovations
 </li>
 <li>
 Ability to work effectively in a collaborative environment to create top-performing interfaces.
 </li>
 <li>
 Professional written and interpersonal skills when communicating with stakeholders.
 </li>
 <li>
 Ability to prioritize and manage several milestones and projects efficiently and simultaneously.
 </li>
 <li>
 Ability to work individually as a designer of a Product Team
 
 
 </li>
 </ul>
 
 About IHorizons
 
 
 
 iHorizons is a leading provider of business solutions and technology services in the Arab World. Headquartered in Doha, Qatar, we work with prominent clients to support their digital service migration journeys. The ultimate outcomes are radically improved customer experiences and increased operational efficiencies.
 
 
 We are a forward-looking organization, always enhancing our methodologies and adopting new technologies so that we would serve our customers better and improve our position in the market. We have an outstanding culture, and we provide unique opportunities for career growth to all our staff.
 
 
 Powered by JazzHR
 
 
 mrLwhBK7Km
</div>

Senior UX/UI Specialist

e& Egypt

<div>
 
 
 Job Description:
 
 
 <ul>
 <li>
 Senior UX/UI Designer with a balance of strategic thinking, design expertise, and hands-on execution.
 </li>
 <li>
 You will play a key role in defining product vision, improving usability, and delivering delightful end-to-end experiences for our users.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the UX/UI design process for e&amp; mobile applications, from research and wireframes to high-fidelity prototypes and final assets.
 </li>
 <li>
 Translate business requirements and user insights into intuitive, scalable, and visually appealing design solutions.
 </li>
 <li>
 Drive design workshops, user research, and usability testing to validate concepts and ensure a user-first approach.
 </li>
 <li>
 Collaborate with product managers, developers, and stakeholders to define product strategy, features, and roadmap.
 </li>
 <li>
 Maintain design systems, guidelines, and component libraries to ensure consistency across products.
 </li>
 <li>
 Collaborate with other designers and contribute to building a strong design culture within the organization.
 </li>
 <li>
 Stay up-to-date with the latest design tools, trends, and technologies, applying them appropriately to improve product quality.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 A bachelor's degree in Computer Science or Engineering
 </li>
 <li>
 Basic visual design and self-learning skills to ensure effective integration of the newest design trends.
 </li>
 <li>
 2+ years of professional experience in UX/UI and product design, preferably in digital products (web and mobile).
 </li>
 <li>
 Strong portfolio showcasing user-centered design, visual design, and product thinking.
 </li>
 <li>
 Expertise in design tools such as Figma, Adobe XD, or similar.
 </li>
 <li>
 Deep understanding of usability principles, interaction design, and accessibility standards.
 </li>
 <li>
 Experience conducting user research, usability testing, and translating insights into design decisions.
 </li>
 <li>
 Excellent communication and collaboration skills with the ability to influence stakeholders.
 </li>
 <li>
 Ability to work in an agile, fast-paced environment with cross-functional teams.
 </li>
 <li>
 Fluency in both spoken &amp; written English &amp; Arabic language is required
 </li>
 </ul>
</div>

Super App UI & UX Analyst

Tarjama&

<div>
 As a Senior UX Researcher at Tarjama&amp;, you will be responsible for shaping user experiences by leading research initiatives that inform product strategy, structure, and design decisions across multiple platforms. Your work will directly influence how we create meaningful and usable solutions for our users.
 
 
 
 Requirements
 
 
 
 
 User Research Execution
 
 
 
 <ul>
 <li>
 Plan and execute UX research across the product lifecycle, from discovery to post-launch, using both qualitative and quantitative methods
 </li>
 <li>
 Conduct user interviews, usability testing, surveys, heuristic evaluations, and other research methods as needed
 </li>
 <li>
 Conduct competitive and market analysis to identify industry trends, user expectations, and product positioning opportunities
 </li>
 <li>
 Collaborate with data analysts and product teams to combine behavioral data with research findings
 
 
 </li>
 </ul>
 
 Insights &amp; Design Guidance
 
 
 
 <ul>
 <li>
 Translate research findings into actionable insights, personas, journey maps, information architecture, and recommendations that guide design and product decisions
 </li>
 <li>
 Lead the creation and validation of product information architecture, including navigation structures, content grouping, and user flows
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with product managers, designers, and developers to identify user needs, behaviors, and pain points across SaaS and POS systems, ensuring experiences are intuitive and aligned with business goals
 </li>
 <li>
 Champion a user-centered mindset within cross-functional teams
 </li>
 <li>
 Drive a research roadmap, aligning with product and business priorities
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in HCI, Psychology, Design, or related field
 </li>
 <li>
 3-5 years of experience in UX research, preferably on SaaS platforms
 </li>
 <li>
 Proven experience with a range of research methods (interviews, usability testing, contextual inquiry, surveys, A/B testing, etc.)
 </li>
 <li>
 Strong understanding of the SaaS and POS product lifecycle and how research impacts each stage
 </li>
 <li>
 Experience designing and validating information architecture (e.g., through card sorting, tree testing)
 </li>
 <li>
 Demonstrated ability to conduct market and competitor analysis to support product strategy
 </li>
 <li>
 Experience working in agile environments with cross-functional teams
 </li>
 <li>
 Proficiency in research and analysis tools such as Maze, Clarity, Hotjar, and Google Analytics
 </li>
 <li>
 Excellent communication and storytelling skills to present complex research findings to stakeholders
 </li>
 </ul>
</div>

Senior UX Researcher

Spiralyze

<div>
 
 
 Department:
 
 UI/UX Design
 
 
 
 Location:
 
 Remote (Cairo)
 
 
 
 
 Description
 
 
 
 Looking for a top-tier web designer to join our team.
 
 
 We are a 180-person U.S. design agency that works with major SaaS brands to make their website epic! You will join our team of designers creating designs that wow our clients and increase their conversion rates.
 
 
 Your job is to take wireframes and turn them into high-fidelity mockups that work with the client's design language and are awesome! You will work with a team of 20+ awesome designers united in the mission of creating cool stuff.
 
 
 We look forward to hearing from you. Please provide a portfolio with at least two (2) Figma projects of yours.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 
 Experience.
 
 2+ years of UI/UX design experience.
 </li>
 <li>
 
 Figma Expertise.
 
 Create style libraries, handover files, and responsive autolayout.
 </li>
 <li>
 
 Design Flexibility.
 
 Work with the client's brand guidelines and house style.
 </li>
 <li>
 
 Ambition.
 
 You need to create great stuff. Nail the vision , attention to detail, and iterating!
 </li>
 <li>
 
 Communication.
 
 Intermediate or better English.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 
 Cutting-edge work.
 
 Learn from market leaders. See your designs come to life on popular websites that your friends and family use
 </li>
 <li>
 
 Flexible working hours.
 
 Overlap with US Eastern Standard - Time for 4-5 hours; the rest of the day planning is yours.
 </li>
 <li>
 
 Promotion opportunities.
 
 Grow, share knowledge, and advance within the company.
 </li>
 <li>
 
 Technology allowance.
 
 Get the tools you need.
 </li>
 <li>
 
 Education.
 
 Access company-sponsored courses and training.
 </li>
 <li>
 
 Paid leave.
 
 Enjoy 20 days of all-purpose vacation leaves plus holidays.
 </li>
 </ul>
</div>

UI/UX Designer

Assessment Systems Corporation

<div>
 We are an educational assessment company, and have an upcoming project to develop a Digital Literacy assessment in Arabic.&nbsp; This is similar to PIACC (https://www.oecd.org/en/about/programmes/piaac.html) so they will be not multiple choice, but rather interactive, such as simulating a Dentist website with a few pages (Home, About, Locations, Schedule) and asking the user to pick a certain location and schedule an appointment.&nbsp; This is of course easy for digital natives, but the purpose of the test will be to evaluate and teach those who are not digital natives.
 
 
 To build this assessment, we need to design and create a bunch of fake websites.&nbsp; Your role will be to create the mockups and content, which will then be converted into interactive simulations by our Angular developers.&nbsp; You then provide QA on the finished results.
 
 
 If interested, submit your application and provide a cover letter which details your experience in developing websites with various content.
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Conceptualize the item situations, such as dentist appointment, sending money online, booking a cinema ticket
 </li>
 <li>
 Research some examples
 </li>
 <li>
 Create wireframe mockups of the website, with full text you write in Arabic
 </li>
 <li>
 Help our developers to develop the simulations
 </li>
 <li>
 Perform quality assurance on the finished product to ensure everything works correctly and the Arabic is correct
 
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Native Arabic speaker
 </li>
 <li>
 Strong English (we have two Arabic speakers on staff, but most are in USA/Poland/Argentina)
 </li>
 <li>
 Experience in designing website layout using wireframes
 </li>
 <li>
 Experience in website content development
 
 </li>
 </ul>
 
 Details
 
 <ul>
 <li>
 Fully remote position
 </li>
 <li>
 Contracted; project is likely several months
 </li>
 <li>
 Compensation: $10-15 per hour (USD)
 </li>
 </ul>
</div>

Website UI/UX Designer

PwC Middle East

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.
 
 
 Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences.
 
 
 Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Apply a learning mindset and take ownership for your own development.
 </li>
 <li>
 Appreciate diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Adopt habits to sustain high performance and develop your potential.
 </li>
 <li>
 Actively listen, ask questions to check understanding, and clearly express ideas.
 </li>
 <li>
 Seek, reflect, act on, and give feedback.
 </li>
 <li>
 Gather information from a range of sources to analyse facts and discern patterns.
 </li>
 <li>
 Commit to understanding how the business works and building commercial awareness.
 </li>
 <li>
 Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Acceptance Test Driven Development (ATDD), Acceptance Test Driven Development (ATDD), Accepting Feedback, Active Listening, API Management, Application Development, Application Frameworks, Application Lifecycle Management, Application Software, Business Process Improvement, Business Process Management (BPM), Business Requirements Analysis, C++ Programming Language, Client Management, Code Review, Coding Standards, Communication, Computer Engineering, Computer Science, Continuous Integration/Continuous Delivery (CI/CD), Debugging, Emotional Regulation, Empathy, Engineering Software, Enterprise Application Integration {+ 25 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 0%
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, UI /UX Designer, Associate

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