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user experience lead

Valtech Group

<div>Why Valtech? We&rsquo;re advisors, visionaries, creative and techies. We embrace all things digital. We talk to each other. We have fun. We love our clients. We&rsquo;re looking ahead &bull; We are global</div>
 <div>Leading Experience Design on strategic projects, as part of our diverse and growing team.

About Valtech:

At Valtech, we are reshaping the way brands connect with their customers. As a global digital innovation company, we fuse creativity, technology, and strategy to solve complex business challenges and deliver exceptional experiences.

With over 6,500 experts in 60+ offices across 20+ countries, we are expanding our footprint in MENA with Dubai as the strategic hub. At Valtech we thrive on driving business transformation as trusted partners to the world&rsquo;s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

Your Opportunity:

As an Experience Design Lead, you will lead multi-disciplinary teams shaping end-to-end experiences for enterprise clients across MENA. You&rsquo;ll move from insight to strategy to design - bringing human-centred, data-grounded work to life within agile delivery squads and regional programs. You bring 10+ years of experience, a growth mindset and a drive to make a lasting impact.

To be successful in the role you will need to be a digital native who thrives in delivering aesthetic design to digital transformation programs. Your portfolio of digital work will need to reflect your capability to work on complex, scalable digital solutions spanning Web, Mobile, and connected experiences.

For this role, it is essential that you have built your experience in a similar environment to Valtech &ndash; a Digital Transformation Consultancy or Digital Agency, delivering solutions that blend creative design, technical heavy lifting and Data / AI capability.

 Your Role:
<ul>
<li>Lead end-to-end design from problem framing to shipped experiences.</li>
<li>Facilitate design thinking and collaboration workshops.</li>
<li>Lead user research including but not limited to interviews, surveys.</li>
<li>Conduct competitor benchmarking and analysis.</li>
<li>Create meaningful IA, customer journeys, user flows with business goals</li>
<li>Craft excellence in creating customer interaction &amp; motion design.</li>
<li>Champion inclusive design &amp; accessibility (WCAG), baking it into every decisions.</li>
<li>Turn insights into outcomes: prototype, test and iterate with clear business objectives.</li>
<li>Partner with cross-functional teams across Strategy, Product, Data and Engineering.</li>
<li>Be a player-coach: mentor juniors and roll up your sleeves to lead by example.</li>
<li>Design for cross-cultural: understanding the MENA nuances, localising flows &amp; content.</li>
<li>Guide stakeholders: frame &amp; facilitate tough discussions, and create positive impact.</li>
<li>Supporting in pitches.</li>
<li>Some work travelling may be required.</li>
</ul>
Experience and Expertise
<ul>
<li>A portfolio of work with measurable client impact. Your portfolio of digital work will need to reflect your capability to work on complex, scalable digital solutions spanning Web, Mobile, and connected experiences.</li>
<li>Human-centered design dept across research, interaction, UI, content &amp; service design.</li>
<li>Proven accessibility &amp; inclusive design practice. (e.g WCAG/A11y)</li>
<li>Fluency in modern tools: Figma, Miro, prototyping &amp; practical chops with AI design tools.</li>
<li>Design Systems/DesignOps experience, from governance to component quality.</li>
<li>A great communicator with clear succinct communication with execs and teams.</li>
<li>Bias to action in ambiguous spaces; you balance speed with craft to ship the right thing.</li>
<li>At least 3 years of experience in XD leadership roles.</li>
<li>Well-versed in XD research tools (e.g. Maze, UserTesting)</li>
<li>Good understanding on enterprise software solutions (e.g. Adobe, Sitecore etc)</li>
<li>Familiarity with data reporting and visualisation tools. (e.g. PowerBI, Tableau)</li>
</ul>
 Regional Expertise
<ul>
<li>You will have strong understanding of MENA markets, their unique challenges, and the opportunities they present.</li>
</ul>
Why Join Valtech?
<div>
<ul><li>Deliver Excellence 
Be part of a growing creative team working on visually rich and compelling solutions, setting the team and customers up for success.</li></ul>
<ul><li>Be Part of a Growing APMENA Team 
While focused on MENA, you&rsquo;ll be part of Valtech&rsquo;s APMENA service line, collaborating with experts across the broader region to deliver innovative solutions.</li></ul>
<ul><li>Thrive in a Dynamic Global Organization 
Join a team that values autonomy, bold ideas, continuous learning, and entrepreneurial thinking, with the resources of a global innovation leader at your fingertips.</li></ul>
</div>
Your application process

Once you apply, our Recruitment team will review your application. If your skills and experience align with the role, we&rsquo;ll reach out for next steps. ️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let us know.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we&rsquo;re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity &amp; Inclusion site to see how we&rsquo;re creating a more equitable Valtech for all.</div>

Experience Design Lead - Dubai

VAM SYSTEMS

<div>Company Description 
Job Description 
We are currently looking Service Design Lead for our UAE operations with the following terms &amp; conditions.
Skills:<ul><li>Proven experience in service design, journey mapping, service blueprinting, and experience strategy.</li><li>Skilled in facilitation, co-creation, and stakeholder engagement.</li><li>Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.</li><li>Strong understanding of service design systems and frameworks.</li><li>Familiarity with Agile and cross-functional service development.</li><li>Experience conducting user research, service prototyping, and usability testing.</li></ul>
Experience:<ul><li>8 years of experience in service design or related fields.</li><li>Experience leading complex, cross-channel service projects from discovery to delivery.</li><li>Bachelor&rsquo;s degree in Design, Service Design, HCI, or a related field (Master&rsquo;s preferred).</li><li>Prior experience working in multinational and dynamic organizations.</li><li>Strong portfolio showcasing service design outcomes and impact.</li></ul> 
Additional Information 
Terms and conditions:
Joining time frame: maximum 4 weeks</div>

UI/UX Service Design Lead - Banking

DERMAZONE LASER AND COSMETIC CENTER

We are seeking a Patient Experience Lead with a strong sales mindset to convert patient inquiries into confirmed bookings while delivering an exceptional, high-touch clinic experience. This role is responsible for maximizing lead conversion, driving revenue, and building long-term patient relationships from first contact through post-treatment follow-up.Key Responsibilities:<ul><li>Proactively handle all incoming leads via calls, WhatsApp, and email with a consultative sales approach</li><li>Qualify leads, identify patient needs, and recommend suitable treatments to drive conversions</li><li>Convert inquiries into consultations and treatment bookings through confident, persuasive communication</li><li>Follow up consistently with leads to close sales and increase treatment uptake</li><li>Work closely with doctors and medical staff to align treatment plans and pricing discussions</li><li>Track lead performance, conversion rates, and patient feedback to optimize sales strategies</li><li>Train and motivate front-line staff to meet conversion and revenue targets while maintaining service excellence</li></ul>Qualifications:<ul><li>Proven experience in sales, patient coordination, or client conversion (aesthetic/medical clinic experience highly preferred)</li><li>Demonstrated ability to close leads and achieve booking or revenue targets</li><li>Strong negotiation, objection-handling, and upselling skills</li><li>Confident, persuasive communicator with a patient-first sales mindset</li><li>Highly organized, proactive, and performance-driven</li><li>Fluent in English; additional languages are a strong advantage</li></ul>Job Type: Full-time

Patient Experience Lead (Sales & Conversion | Call Center Background)

Unilever

The Media &amp; Digital lead is responsible for translating category and brand strategies into best-in-class consumer experiences across traditional and digital media touchpoints with the objective of strengthening results delivery and ensuring engagement and awareness amongst our target consumer groups.
Internal benchmark scores for brands &amp; to ensure consistency of the brand communication consumer journey across the various media channels
<ul>
 <li>Develop and implement comprehensive media &amp; digital strategies across various channels (traditional media, social media, etc.), and optimise suitable mix of channels and formats to deliver against the brand campaign objectives through holistic consumer journey</li>
 <li>Ensure that media agency recommendations are in line with marketing objectives and that they include elements of innovation and creativity</li>
 <li>Implement social first thinking and delivery across portfolio of brands &amp; liaise with local social first content agencies to deliver against the set objectives. Guarantee creative excellence, brand consistency and effectiveness (ROI)</li>
</ul>
<ul>
 <li>Demonstrate digital thought leadership and awareness of evolving trends; ensuring creativity across channels, finding and executing opportunities while creating efficiencies and driving creative excellence</li>
</ul>
<ul>
 <li>Working closely with the media agency to ensure comprehensive plans development in line with marketing objectives and delivering against internal benchmarks with consistency and innovation</li>
</ul>
<ul>
 <li>Define clear eco-systems with channel roles and holistic consumer journeys across Paid Owned and Earned</li>
</ul>
<ul>
 <li>Ensure campaigns and always on plans are executed on time in full (OTIF) and are optimized on regular basis to achieve KPIs of excellence</li>
</ul>
<ul>
 <li>Create a data framework for activations to monitor and evaluate digital &amp; media campaign performance, including the creation of a test and learn agenda.</li>
</ul>
<ul>
 <li>Ensuring that campaigns are optimized on regular basis to achieve KPIs of excellence</li>
</ul>
<ul>
 <li>Conception and implementation of media measurement strategies across brands (MMM / BLS etc.)</li>
 <li>Oversee the end-to-end organic content creation process, from ideation and planning to execution and optimisation, ensuring all content aligns with brand guidelines, BET strategy and assets ensuring it resonates with the communities we are engaging with.</li>
 <li>Manage the relationship with key agency partners by providing clear and insightful briefs that Content Supply Chain (powered by AI) and the local creator ecosystem.</li>
 <li>Ensuring digital content is culturally relevant, engaging and authentic content output.</li>
</ul>

Digital Experience Lead

Supertech Innovation Labs

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,is Saudi's event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Role Overview : The Product Director will lead the vision, strategy, and execution of the digital platform, ensuring it meets customer needs and drives business growth. This role combines strategic thinking with hands-on leadership, guiding cross-functional teams to deliver innovative, high-quality products that enhance user experience and strengthen our market position. Key Responsibilities Product Vision & Strategy <ul><li>Define and communicate a clear product vision and long-term strategy aligned with company goals</li><li>Identify market opportunities, customer needs, and industry trends to inform the product strategy and roadmap decisions</li><li>Lead the creation of innovative features and enhancements that strengthen webook's competitive advantage </li></ul>Product Development & Execution <ul><li>Oversee the entire product lifecycle from concept to launch to continuous improvement</li><li>Prioritize product initiatives based on data, business impact, and customer feedback</li><li>Collaborate with engineering, design, marketing, and operations to ensure timely, high-quality product delivery </li></ul>Leadership & Stakeholder Management <ul><li>Lead, mentor, and grow a high-performing product management team</li><li>Partner with business leaders to ensure product goals align with sales, marketing, and operational strategies</li><li>Represent the product vision and roadmap to internal teams, executives, and external stakeholders </li></ul>Performance & Optimization <ul><li>Define key product metrics (KPIs) and track performance to ensure product-market fit and growth</li><li>Use data and insights to iterate and optimize the user experience and platform performance</li><li>Drive product adoption, engagement, and retention through innovative features and seamless user journeys </li></ul>Requirements <ul><li>Bachelor's degree in Business, Computer Science, or related field (Master's preferred)</li><li>8+ years of product management experience, including at least 3 years in a leadership role</li><li>Proven success leading digital product development for a platform or marketplace</li><li>Strong understanding of UX/UI best practices, agile methodologies, and data-driven decision-making</li><li>Excellent leadership, communication, and stakeholder management skills</li><li>Experience in the events, travel, or e-commerce industry is a plus.</li></ul>

Product Director

Richies Cleaning and Technical Service

We are seeking an experienced Systems Manager with strong knowledge of ERP to manage, optimize, and continuously improve our business systems and workflows. The ideal candidate will play a key role in streamlining processes, enhancing system efficiency, and supporting cross-functional teams through effective system management.Key Responsibilities:<ul><li>Manage, configure, and maintain ERP across all departments</li><li>Analyze existing workflows and identify opportunities for process improvement and automation</li><li>Coordinate with department heads to gather system requirements and implement solutions</li><li>Ensure data accuracy, system security, and user access control</li><li>Lead ERP customization, upgrades, and integrations</li><li>Provide user training, documentation, and ongoing system support</li><li>Monitor system performance and resolve issues in a timely manner</li><li>Support management with system reports and analytics for decision-making</li></ul>Requirements:<ul><li>Proven experience as a Systems Manager / IT Systems Lead</li><li>Strong hands-on experience with ERP</li><li>Solid understanding of business processes (HR, Finance, Operations, Procurement, Payroll, etc.)</li><li>Experience in process optimization and digital transformation</li><li>Ability to translate business needs into system solutions</li><li>Strong problem-solving and communication skills</li><li>Experience in UAE or similar environment is an advantage</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Business Systems, or related field</li><li>3&ndash;5 years of relevant experience</li></ul>Job Type: Full-time

Systems Manager

Bosperous Real Estate LLC

Join Akarat.com as a Marketing Executive to lead our platform's growth, where you will scale user acquisition and strengthen our brand authority within the UAE's evolving PropTech sector. The ideal candidate is a digital-first marketer with expertise in data, SEO, and the UAE real estate ecosystem who will develop comprehensive strategies to enhance brand visibility while ensuring all efforts strictly comply with RERA regulations.Responsibilities:&middot; Sales Enablement &amp; B2B Marketing: Partner with the sales team to produce high-impact marketing collateral, including data-driven media kits and B2B newsletters, to accelerate agency onboarding and portal adoption.&middot; Product Marketing: Lead the Product Marketing lifecycle for new platform features, developing go-to-market strategies that drive seamless user adoption and enhance the overall digital experience on Akarat.com.Requirements &amp; Qualifications:&middot; Experience: 2-3 years in Marketing experience within the UAE real estate sector is required, with at least 1 year in a Tech/SaaS/Marketplace environment (PropTech experience is a major plus).&middot; Analytics: Strong ability to interpret data and turn insights into actionable marketing strategies.&middot; Communication: Exceptional English copywriting skills are required, with Arabic proficiency considered a high-value asset for localizing content and engaging the broader UAE market.&middot; Candidates currently residing in the UAE on a valid Spouse/Family Sponsorship Visa or Own Visa are highly preferred.If you are interested, please send your resume to info@akarat.comJob Type: Full-time

Marketing Executive

Explore 7068+ User experience lead in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.