Senior Director, Human Resources – EMEA & India

At Alorica , we’re redefining what it means to deliver amazing customer experiences. We’re a global leader in customer experience (CX) solutions , supporting the world’s most respected brands across industries like tech, travel, healthcare, finance, and more.

With over 100,000 team members in 18 countries , Alorica offers scalable CX services—including customer care, technical support, sales, and back-office solutions—delivered through people, processes, and technology that put the customer first.

But it’s not just what we do—it’s how we do it. At Alorica, you’ll find a people-first culture , a commitment to growth and development , and a mission to make lives better… one interaction at a time. Join us and discover a workplace where diversity, inclusion, and career opportunity thrive .

About the Role

We are seeking a seasoned HR leader to oversee the Human Resources strategy and operations across our fast-growing EMEA and India regions. This role is critical to building a high performing and engaged workforce while ensuring compliance with diverse local regulations.

Key Responsibilities

HR Operations & Compliance

• Partner with business leaders across EMEA and India to shape and execute people strategies that enable growth and operational excellence.
• Ensure compliance with employment laws across multiple jurisdictions.
• Mentor and develop HR teams across EMEA and India.
• Drive automation and efficiency projects.
• Manage regional HR budgets and resources effectively.

Qualifications

• 10+ years of progressive HR leadership experience, with significant exposure to both EMEA and India.
• Proven track record in scaling HR functions in multinational organizations.
• Strong knowledge of regional labor laws, employment practices, and HR trends.
• Experience leading through change and driving organizational transformation.
• Excellent stakeholder management, communication, and influencing skills.
• Bachelor’s degree in HR, Business, law or related field.