Senior Luxury Resort Operations Director

About the Role:
Salalah is known for its natural beauty and premium tourism experiences, and at Sejour de Reve Hospitality Group, we bring that same sense of elegance to digital platforms. We design and build high end booking systems, guest experience apps, and luxury travel platforms that feel seamless, intuitive, and refined. We believe hospitality technology should be as exceptional as the destinations it represents.

We are looking for a Senior Digital Experience and Product Design Director who will define and lead the user experience strategy across our digital ecosystem. You will not only design interfaces but shape how guests interact with our brand from discovery to post stay engagement. You will lead a skilled design team, translating complex business requirements into clear, user centered digital experiences.

Why Work With Us:

The Environment:
Our office is located near Salalahs premium coastal development zone, offering a modern workspace designed for collaboration and creativity with strong natural light and inspiring surroundings.

Design Culture:
We prioritize design as a strategic function. You will work closely with executive leadership and have direct influence on product direction and customer experience decisions.

Technology Stack:
We utilize modern design systems in Figma and collaborate closely with engineering teams working on scalable web and mobile platforms.

Growth:
You will receive a dedicated professional development budget for international conferences, workshops, and leadership programs in design and digital innovation.

Key Responsibilities:

Design Strategy Ownership:
Define and evolve the overall design vision across web, mobile, and digital guest platforms. Ensure consistency and scalability of all user interfaces.

End to End Product Design:
Lead the full design lifecycle from research and journey mapping to prototyping and final delivery to engineering teams.

Team Leadership:
Mentor senior, mid level, and junior designers. Establish design standards and conduct structured design reviews to elevate quality.

User Insight and Optimization:
Drive decisions using user research, analytics, and usability testing to continuously improve guest experience and conversion rates.

Stakeholder Engagement:
Present design concepts and strategy to executive leadership and cross functional teams, clearly communicating business and user impact.

What We Are Looking For:

Experience:
Minimum 7 years in Product Design or Digital Experience Design with at least 2 years in a senior leadership role

Portfolio:
Strong portfolio demonstrating end to end product design projects, including problem definition, process, and measurable outcomes

Tooling:
Advanced expertise in Figma including design systems, prototyping, and collaboration workflows

Industry Knowledge:
Experience in hospitality, travel technology, e commerce, or luxury consumer platforms is highly preferred

Communication Skills:
Fluent in English. Additional languages such as Arabic or French are a plus

Mindset:
Strategic thinker with a balance of creativity and execution. Able to deliver high quality work while meeting business timelines

Pay: RO3,800.000 - RO4,600.000 per month

Work Location: In person