About the Role:
The role will be responsible for the execution of end-to-end maintenance delivery and operations at the account level for one of CBRE’s key customer account and will be responsible to meet the budget and support the delivery of the Customer Value Proposition including the compliance to HSSE standards.
What You’ll Do:
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Advise, promote and monitor the safe carrying out of work in the workplace, promote a ‘talk not tick’ culture for all HSSE related activities
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Managing the field staff for service delivery, service coordination, call activation etc.
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Providing technical support to ROMs and coordination with stakeholders for day-to-day routine jobs and financial approvals for the tasks as per DOA.
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Carrying out supplier accreditation in conjunction with HSSE team and Procurement for all new suppliers and maintain a re-accreditation system aligned to the contract requirements.
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Engaged in contract management activities to actively manage suppliers and where applicable.
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Ensure through service delivery team, Asset Condition Surveys of the service stations are conducted within their area of responsibility
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Developing & Implement plans for Planned preventive Maintenance and CEIs with the support of field staff for the entire network.
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Facilitate the HSSE team in technical matters for Incidents Investigations and incident actions tracker.
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Prepare for weekly, monthly and quarterly meetings with customer and CBRE team and discuss operational performance. Be confident to discuss issues, analyse and understand trends within data, and be able to propose resolution actions if required.
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Conducting annual performance appraisals of field staff.
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Ensure field staff adheres to annual planning cycle, this includes understanding the phasing of spend over the year, the allocation of costs to agreed cost structures and the supplier spent profile.
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Lead MYP in coordination with the field staff and Project Manager for the replacement of Assets as required. Asset management of the retail sites for successful audit assurance.
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Be confident in making decisions based on analysis carried out or provided and to see these decisions through, whilst ensuring the best interests of both CBRE and its customer are maintained.
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Random checks to the verified invoices by field staff at service stations to validate the costs incurred are as invoiced.
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Assess the extent of equipment repair or replacement requirements necessary at service stations and make recommendations for the most efficient and economic means of carrying out the required work.
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Carry out quality checks of recently completed maintenance and repair work and repair work to ensure work is carried out properly. Carry out quality checks on work in progress and check all major repair and replacement work to ensure that work is carried out properly.
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Liaising with the Project Management team to ensure projects are delivered with minimum disruption to sites and that all relevant equipment data is received in a timely manner from PM and updated into Maximo
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In conjunction with the Supply Chain Manager and Procurement Partner, ensure the timely delivery of products & services.
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Active participation in operational & Project meetings with client, Global and vendors to review work performance.
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On a monthly basis oversee the budget Vs spent by ROMs and support the finance team for CNB.
Key Challenges:
Key challenges to be faced in this job.
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Service Delivery Team Management: Generate a passion for operational delivery and continuous improvement within his/her direct reports
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Customer Management: Pro-actively communicate with various client stakeholder levels (retailers, sales & ops, network delivery, etc.)
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Operations and Finance Management: Perform above target, while ensuring a high level of quality and cost control
What You’ll Need:
Education: Bachelor's Degree (Mechanical, Civil, Electrical) preferred with 8-10 years of relevant experience.
Experience: Experience in facilities maintenance activities with a strong HSSE management, experience in maintaining Fuel Station sites and petroleum industry knowledge would be an advantage.
Languages: Strong verbal and written communications skills in English language.
Computer Literacy: Excellent working experience in Microsoft Excel and Power Point.
Supervisory: Good in planning, organizational and conceptual, interpersonal skills.
Work Time: As per work requirement
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.