SENIOR MANAGER - HR FIELD OPERATIONS - LIFESTYLE (AUSTIN)

The Opportunity

At Hyatt, our ambition is bold: to be the most responsive, most innovative, and best-performing company in hospitality. Within that vision, The Lifestyle Group stands apart—anchored in design that resonates, cultural relevance that inspires, and guest experiences that cannot be found anywhere else.

We are looking for a passionate Senior Manager, HR Field Operations, to join our Americas Human Resources team, based at our Austin Lifestyle Creative Hub. In this role, you will be more than an HR partner—you will be an architect of culture, supporting leaders and teams across our Lifestyle portfolio to deliver on our promise of distinctive, high-performing hospitality.

The Lifestyle Group is more than a collection of hotels—it’s a movement within hospitality. We are building an organization that is more agile, more accountable, and more inspiring, anchored by our commitment to colleagues, guests, and owners alike. Here, you’ll help write the next chapter of hospitality—one defined by cultural relevance, brand integrity, and transformative experiences.

In this role, is not just about HR operations—it’s about activating brand through people. You will serve as a strategic partner to Field Operations and property HR leaders, ensuring that each hotel’s culture is not only rooted in care but also distinctly aligned with its brand DNA. You’ll be part of a team that is passionate about diversity, equity, and inclusion, and is committed to nurturing curiosity and new skills.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits, which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

In this role, you’ll collaborate closely with The Lifestyle Group (TLG) leadership, VPs and AVPs of Field Operations, and colleagues across the Americas HR and Operations teams. Together, you’ll shape an environment where our teams feel empowered, inspired, and connected—so they can deliver the experiences that define Lifestyle and drive exceptional results for our owners. You will help strengthen performance, foster accountability, and nurture cultures that elevate both colleague and guest experiences. The work will be bold yet practical – helping simply how we do things, strengthen alignment, and elevating results. In this position, you will infuse creativity and collaboration from our NYC & Austin hubs into HR strategies that unlock growth, innovation, and belonging for our colleagues as well as execute initiatives that drive outcomes and enrich the daily lives of our teams. If you’re ready to bring vision, clarity, and confidence to HR leadership—and to shape the future of Lifestyle with us—this is your opportunity.

Key Responsibilities

• Brand-Driven People Strategy: Partner with Field Operations leadership and regional teams to embed people strategy into business strategy—ensuring each hotel’s HR approach reflects the unique ethos of its brand.
• Culture as a Differentiator: Champion the creation and sustainment of vibrant, care-based cultures that are locally authentic and brand-guided. Hold HR leaders accountable for cultivating environments that reflect the spirit of each Lifestyle brand.
• Compliance & Accountability: Support property HR leaders in maintaining rigorous compliance standards. Collaborate with GMs to ensure HR teams are delivering on operational and regulatory expectations.
• Strategic Alignment: Work closely with the Americas HR Regional team to drive adoption of regional and global HR strategies. Identify gaps, surface resource needs, and ensure alignment with brand and business priorities.
• Data-Driven Insights: Collaborate with the RVP of HR and Americas HR Support Teams to identify trends and leverage data to mitigate risk and enhance the colleague experience.
• Colleague Advocacy & Resolution: Lead or support complex colleague relations matters, including investigations and escalations, with a focus on fairness, empathy, and brand-aligned resolution. Participate in GM onboarding and performance planning in partnership with Field Ops leadership.
• Talent Development: Identify and nurture high-potential HR talent across the Lifestyle portfolio. Support succession planning and leadership development that reflects the future needs of our brands.
• GM Performance & Growth: Partner with Field Operations leaders to support GM performance management and development, ensuring alignment with brand standards and leadership expectations.
• Market & Legislative Partnership: Collaborate cross-functionally with corporate teams (e.g., Legal, Labor, Risk, HRIS, Benefits, WFM) to ensure property HR leaders are informed and aligned on local labor legislation and market trends. Act as a connector between field and corporate, helping translate evolving requirements into actionable, brand-aligned practices that enhance the colleague experience.
• Shepherding Strategic People Initiatives: Guide and support property HR leaders through thoughtful, intentional, and proactive people strategies—including organizational design, change management, job redesigns, role eliminations, and wage planning. Ensure these efforts are executed with care, compliance, and alignment to both brand identity and business goals, including legal review and strategic communication planning where applicable.
• Operational Excellence: Provide day-to-day support for HR Hub operations, including payroll review, colleague engagement, and employee relations—ensuring seamless execution that supports brand experience.

Experience Required:

• 10+ years of progressive experience in Human Resources, with at least 2 years in a senior leadership role and a demonstrated track record of success and ideally in hospitality, lifestyle, or brand-led environments.

• • A people-first leader who sees culture as a competitive advantage and believes the best results come from inspired teams.
• • Someone energized by times of change, viewing them as opportunities to simplify, strengthen, and elevate how we work together.
• • A connector who thrives in collaborative, creative environments and builds trust with leaders and colleagues at every level.
• • Passionate about hospitality, lifestyle, and shaping experiences that are both distinctive and deeply human.
• • Experience leading sensitive investigations and resolving complex colleague issues.
• • Deep understanding of HR compliance, employee relations, and organizational development.
• • Well-developed business and financial acumen with the ability to create and execute strategy to drive results.
• • Strong interpersonal and cross-cultural communication skills.
• • Bilingual fluency in English and Spanish (spoken and written).
• • Understanding of Latin American cultural norms.
• • Confident, composed and persuasive executive presence with the ability to influence key stakeholders.
• • Proven cultural and change management experience.
• • Proficiency with Microsoft Office.
• • Familiarity with HR operating systems (e.g., EIS, UKG/Kronos/Dimensions, Taleo).
• • Ability to travel as required.

  
  Experience Preferred:

Experience Preferred:

• Bachelor’s degree in Human Resources, Hospitality, or a related field.

• SHRM-SCP or other professional HR certification.

• Experience with a variety of property sizes and types

• Experience working in LAC.

• Multi-property experience.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $108,800 to $145,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the minimum local wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.