HR Service Representative

What to Expect:

The Human Resources Representative is responsible for providing first-line HR support, guidance, and information to employees and managers. This role coordinates data and information which includes but is not limited to: processing general requests related to employment information, I-9 maintenance, leave management and FMLA review, HR-related system support, and administration and data tracking of reports. The HR Representative plays a crucial role in improving efficiency, productivity and delivery of hassle-free service to employees system wide.

How you will make an impact:

Customer Service & Support

• Respond promptly to general HR-related inquiries via phone, email and post.
• Create positive employee experience through consistent communication and accurate information on HR policies, procedures, and programs.
• Diagnose and resolve HR-related issues and appropriately escalate complex or unresolved issues to specialized HR team members.

Documentation & Reporting

• Track and document employee interactions and solutions provided.
• Maintain employee records in HRIS and other systems.
• Update and maintain electronic employee HRIS records.
• Prepare and disseminate HR related reports.
• Vendor and data management related to state and Federal EEO reporting requirements.
• Perform other administrative tasks as assigned such as special projects, HR processes, onboarding and offboarding, seniority and travel management.

Policy & Compliance

• Support leave management and tracking.
• Ensure compliance with company policies, labor laws, and regulations.
• Educate or inform employees on company policy.

Continuous Improvement

• Identify opportunities for improving HR processes and service delivery.
• Participate in HR projects and initiatives aimed at enhancing employee experience and operational efficiency.
• Other duties as assigned.

What you will bring:
Required Experience, Qualifications & Skills

• High School Diploma/GED
• Two years of customer service experience.
• One year of Human Resources and data entry experience.
• Knowledge of HRIS systems.
• Expert written and oral communication skills.
• Ability to successfully manage competing priorities.
• Ability to maintain confidentiality when handling sensitive information.
• Attention to detail related to data entry and maintaining data integrity.
• Strong problem solving and conflict resolution skills.
• Proficiency in Microsoft Office Suite.
• Ability to work both independently and as part of a team.
• Ability to travel as required.

Preferred Experience, Qualifications & Skills

• Bachelor's Degree
• ADP Workforce Now experience.
• TIBCO Spotfire experience.
• Experience with ticketing software.

Total Rewards:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers and other office equipment.
• Requires ability to sit, stand and walk for extended periods of time.
• May require occasional bending and lifting up to 20, 50, 100 pounds.
• Repetitive motions that may include the wrists, hands, and/or fingers.