Senior Manager, Solutions and Innovation

Introduction to the Aga Khan University:

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact and access; and AKU is a model of academic excellence and an agent of social change

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Job Role / Responsibilities:

You will be responsible for:

• providing technical and strategic leadership for enterprise applications, ERP systems, and administrative software across AKU’s South Asia and East Africa regions.
• leading a team of developers and support staff in managing back-office software modules and services with 24/7 availability.
• collaborating with academic, research, and administrative stakeholders to define business needs and deliver scalable ICT solutions.
• driving innovation by researching and implementing new technologies that align with institutional goals and digital transformation.
• managing the full lifecycle of enterprise software development, including feasibility studies, budgeting, deployment, and post-implementation support.
• coordinating disaster recovery efforts for mission-critical software systems and ensuring organizational preparedness.
• overseeing application deployment standards, source code management, server integrity, and version control.
• acting as a change agent for process improvement and aligning software enhancements with business efficiency.
• serving as a liaison between business users and technical teams to ensure alignment of solutions with operational goals.
• developing and maintaining strong relationships with vendors, consultants, and cross-functional departments for seamless service delivery.
• managing software training needs and organizing capacity-building initiatives for both internal teams and end-users.
• participating in budgeting, strategic planning, and resource allocation within the department.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field; MBA in MIS is a plus.
• Minimum 10 years of experience in enterprise-level software and administrative systems, with at least 5 years in team/project leadership.
• strong expertise in ERP systems, project management, software development lifecycle, business process automation, and stakeholder engagement.
• hands-on experience in disaster recovery coordination and enterprise application architecture.
• proven ability to lead high-performing technical teams and deliver innovative, business-aligned solutions.
• excellent interpersonal, communication, and negotiation skills.
• demonstrated success in cross-functional team leadership, business analysis, and application support across multiple regions.

Comprehensive Reference Checks will be conducted.