Senior Network and IT Specialist

Description: Seeking an experienced IT professional to oversee the company’s IT infrastructure and networks, ensuring reliability, security and efficiency. This role combines strategic planning with hands-on expertise, managing network systems, cybersecurity and day-to-day IT operations. You’ll collaborate closely with management and teams to support business goals while driving continuous improvement across all IT functions

Timings: 12 noon to 9 pm

Tasks:

Infrastructure and operations

• Manage IT infrastructure by overseeing networks, servers and operating systems to ensure seamless functionality
• Ensure 100% uptime and implement proactive monitoring and upgrades
• Manage Google Workspace and collaboration tools for secure and smooth operations
• Manage CRMs, calling tools, online subscriptions of various platforms
• Maintain IT inventory and oversee repairs, including costing. Handle vendor negotiations, renewals and billing to secure the best value
• Manage equipment forecasts and budget for IT expenses for each financial year

Team leadership and management

• Lead, mentor and motivate the IT team to deliver reliable and policy-driven services
• Supervise the enforcement of IT standards/protocols and promote a culture of accountability and security in compliance with standards
• Supervise troubleshooting of issues by setting TATs for complaint closures and ensuring compliance with TATs

Cybersecurity and data protection

• Manage firewalls, VPNs and endpoint detection/response tools to ensure network security and reliability
• Stay updated on cybersecurity best practices to protect company data and assets
• Manage credential lifecycle, from creation to renewal, revocation and eventual destruction to ensure security, access control and data integrity throughout a credential's existence
• Develop and maintain IT security protocols and disaster recovery plans

Strategic planning and projects

• Provide IT insights and recommendations to management and stakeholders to support strategic decision-making
• Lead IT projects, ensuring timely implementation within scope and budget
• Develop IT policies, procedures and disaster recovery strategies aligned with business goals

Requirements:

• Bachelor's or Master's in Computer Science or a related field
• Certification in cybersecurity and data security is a must!
• Proven 2 to 3 years of experience in IT infrastructure management and information security
• Hands-on knowledge of Google Workspace, endpoint security solutions and cloud-based environments
• Proven experience with ISO standards and IT compliance
• Good written and verbal communication skills
• Strong leadership, troubleshooting and problem-solving skills

Job Type: Full-time

Work Location: In person