Senior Operations Coordinator

About the Role

We’re looking for a highly organized, detail-oriented Senior Operations Coordinator to oversee day-to-day field operations for our premium property-care and housekeeping services. You’ll ensure every unit is serviced to Neatly’s quality standards, coordinating between cleaning crews, drivers, suppliers, and vendors to guarantee smooth, on-time turnovers for both residential and short-term rental clients.

Key Responsibilities

• Plan and coordinate daily job schedules across multiple properties.
• Supervise on-ground housekeeping teams and conduct random quality checks.
• Liaise with vendors and suppliers (laundry, linen, amenities, maintenance).
• Track inventory and ensure packing, delivery, and replenishment accuracy.
• Monitor checklists, crew attendance, and service timelines.
• Support the Founder in implementing new operational systems and SOPs.
• Handle incident reporting, client feedback coordination, and service recovery.

Requirements

• 3+ years experience in housekeeping, facility management, or hospitality operations.
• Strong leadership, coordination, and multitasking skills.
• Proficiency in Excel/Google Sheets and mobile work apps.
• English fluency (written & verbal)

Job Type: Full-time

Pay: AED4,500.00 - AED5,000.00 per month