Senior Sales Exertive-Travel & Tourism (only Arabic)

Position Title:

Senior Sales Executive – Travel & Tourism Experience (Arabic Only)

Location: Abu Dhabi

Job Overview:

The Senior Sales Executive will play a key role in driving the company’s growth within the travel and tourism sector. The position demands a proactive sales professional with strong knowledge of Amadeus Global Distribution System (GDS) and extensive hands-on experience in travel products, airline bookings, tour operations, and customer relationship management.

The ideal candidate must possess excellent Arabic and English communication skills and demonstrate a deep understanding of the travel industry, including leisure, corporate, and group travel segments.

Key Duties and Responsibilities:

Sales & Business Development:

• Develop and execute comprehensive sales plans to achieve individual and departmental revenue targets.
• Identify potential business opportunities, including corporate accounts, government clients, and travel agents.
• Present and promote travel packages, airline deals, hotel arrangements, and tourism services to clients.
• Generate new leads and maintain a strong sales pipeline through cold calls, referrals, and networking.
• Conduct sales visits and presentations to strengthen client relationships and close business deals.
• Negotiate contracts, pricing, and commission structures with travel partners and corporate clients.

Amadeus & Travel Operations:

• Manage airline bookings, reservations, ticketing, re-issuance, and refunds using Amadeus GDS.
• Handle PNR creation, fare construction, ticket issuance, and exchange processes accurately.
• Monitor fare rules, schedule changes, and flight disruptions to ensure timely updates to clients.
• Use Amadeus to search, compare, and book flights, hotels, car rentals, and ancillary travel services.
• Maintain up-to-date knowledge of airline policies, IATA procedures, and travel documentation requirements.
• Support the operations team by providing pricing and itinerary options based on Amadeus availability.

Client Relationship Management:

• Build long-term relationships with key clients to ensure customer loyalty and repeat business.
• Provide professional travel consultation and customized solutions for individual and group requirements.
• Handle customer inquiries, complaints, and special requests with efficiency and professionalism.
• Ensure client satisfaction through follow-ups, feedback collection, and continuous improvement.

Market Research & Strategic Planning:

• Analyze travel market trends, competitor strategies, and seasonal demand to identify new opportunities.
• Coordinate with marketing teams to design promotional campaigns for tour packages and destinations.
• Stay informed about emerging destinations, airline alliances, and global tourism developments.

Reporting & Administration:

• Prepare weekly, monthly, and quarterly sales performance reports for management review.
• Maintain accurate records of client interactions, contracts, and bookings in the company CRM.
• Support management in forecasting sales, budgeting, and strategic planning.

Qualifications and Experience:

• Bachelor’s degree in Travel & Tourism Management, Hospitality, or Business Administration.
• Minimum 4–6 years of experience in the travel and tourism industry, with at least 2 years in a senior sales role.
• Proficiency in Amadeus GDS is mandatory (knowledge of Galileo or Sabre is an added advantage).
• In-depth knowledge of airline ticketing, fare calculations, and IATA regulations.
• Excellent communication and interpersonal skills with fluency in Arabic and English.
• Strong presentation and negotiation skills with a proven record of closing sales.
• Proficiency in Microsoft Office Suite and CRM software.

Core Competencies:

• Sales Strategy & Execution
• Amadeus Ticketing & Reservation
• Customer Service Excellence
• Corporate & Leisure Travel Solutions
• Negotiation & Persuasion Skills
• Market Awareness & Analysis
• Teamwork and Leadership
• Time Management & Organizational Skills

Compensation & Benefits:

• Competitive base salary with attractive sales incentives and commissions.
• Annual leave, health insurance, and travel benefits as per company policy.
• Continuous professional development and Amadeus training opportunities.

Job Type: Full-time