Service Desk Representative ACA (Night Shift)

We are hiring Customer Verification Officers for our ACA campaign. The role involves calling US customers to verify their information, confirm details, and ensure data accuracy. The ideal candidate should have basic English communication.

Responsibilities:

• Make outbound calls to US customers for verification purposes
• Confirm customer details (name, address, consent, etc.)
• Ensure accuracy of customer information in records
• Follow verification scripts and company guidelines
• Maintain call logs and verification status
• Meet daily call and quality targets
• Report any incorrect or suspicious information to the supervisor

Requirements:

• Basic English speaking and understanding
• Fresh and experienced candidates can apply
• Willing to work night shift (USA time zones)
• Ability to follow scripts and instructions

Benefits:

• Training and career development opportunities.
• Supportive and professional work environment.

Additional Information:

• Shift Timing: 7:00 PM – 4:45 AM.
• Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)

Job Type: Full-time

Language:

• English (Required)
• Location:
• 3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi

Call / WhatsApp: 0332-0070580

Pay: Rs40,000.00 - Rs80,000.00 per month

Work Location: In person