Service Operations Coordinator

Bay Shores Cleaning Company is HiringOperations Coordinator – Client Scheduling & Support

Location: Midland, MI
Schedule: Monday–Friday | 7:00 AM – 4:00 PM (1-hour lunch)
Status: Full-Time, In-Office | Benefits Eligible

Pay: Starting at $21.00/hour (based on experience)

About Bay Shores Cleaning Company

At Bay Shores Cleaning Company, we believe great service starts with great people. We are a growing company built on strong values, exceptional customer care, and a commitment to supporting both our clients and our team.

We are seeking a highly organized, quick-thinking, and customer-focused Operations Coordinator to serve as the communication hub of our office helping coordinate schedules, support our technicians, solve problems in real time, and create an exceptional experience for both clients and staff.

This is not a traditional receptionist role. This is an operations-focused position for someone who thrives in a fast-paced environment, enjoys helping people, communicates confidently, and can make thoughtful decisions quickly when priorities shift throughout the day.

Our Core Values (C.A.R.E.)

Coachable – Open to learning, feedback, and growth
Adaptable – Able to pivot quickly and stay positive when plans change
Reliable – Consistent, dependable, and trustworthy
Empathetic – Treats others with kindness and understanding

Position Overview

As our Operations Coordinator – Client Scheduling & Support, you will play a critical role in keeping daily operations running smoothly.

You’ll serve as a central point of communication between clients, cleaning technicians, and leadership coordinating technician appointments, managing client communication, handling shared inboxes, solving scheduling challenges, and helping keep both office operations and support systems organized and efficient.

This role requires frequent communication throughout the day by phone, email, text, and Slack with clients, technicians, vendors, and leadership. The ideal candidate enjoys communication, can professionally manage a high volume of daily messages, and is comfortable making thoughtful decisions independently.

Key Responsibilities Client Communication & Customer Experience

• Serve as a primary point of contact for incoming calls, emails, texts, and client inquiries
• Respond professionally and promptly to scheduling requests, service questions, and client concerns
• Deliver exceptional customer service with empathy, confidence, and problem-solving
• Provide accurate information regarding services, pricing, scheduling, and company processes
• Maintain a warm, welcoming, and professional office environment
• Represent Bay Shores Cleaning Company at occasional community events
• Maintain strong phone presence professional, warm, clear, and confident communication

Scheduling & Operations Coordination

• Coordinate daily technician appointments and route schedules efficiently
• Make real-time scheduling adjustments when technicians call off, appointments shift, or client needs change
• Match technician availability, skill sets, and service needs to appointments
• Communicate daily updates and operational needs clearly with field staff using Slack, phone, text, and email
• Help troubleshoot scheduling conflicts and operational challenges quickly and professionally
• Track technician attendance, clock-ins/outs, and daily activity updates
• Make thoughtful day-to-day decisions that keep operations moving smoothly

Administrative & Office Operations

• Manage shared email inboxes and office communication channels
• Maintain accurate client records, contact lists, and service notes in company software systems
• Prepare letters, reports, onboarding materials, and administrative documents
• Monitor office and cleaning supply inventory levels, place orders, receive shipments, and maintain organized stock areas
• Keep office supply inventory processed, stocked, and ready for daily team use
• Support daily operational tasks such as laundry processing, office organization, stocking supplies, and maintaining readiness for team operations
• Help maintain a clean, tidy, organized, and professional office environment
• Support new hire onboarding by preparing welcome kits, orientation materials, and office setup tasks

Technology & Communication Tools

• Use company mobile apps daily for communication, scheduling, and operational workflow
• Employees in this role will be required to install and actively use two company-approved mobile apps on their smartphone as part of daily job responsibilities
• Comfortable using email, text communication, and team messaging platforms like Slack is essential
• Working knowledge of Google Workspace is required, including Gmail, Google Calendar, Google Docs, and Google Sheets
• Basic computer proficiency required, including managing emails, calendars, documents, spreadsheets, and digital communication systems
• Training for this role will be provided both in person and virtually through Zoom

Professional Standards

• Comfortable working independently and confidently while working alone in the office at times
• Must handle confidential employee, payroll, client, and company information with discretion and professionalism
• Must be dependable, emotionally mature, positive, and committed to contributing to a respectful, drama-free workplace culture
• Takes pride in maintaining a polished office environment and keeping systems organized, stocked, and running efficiently
• Solution-oriented thinker who naturally looks for answers, takes initiative, and helps solve problems

What Makes Someone Successful in This Role

✔ Highly organized and detail-oriented
✔ Friendly, polished, and professional in communication
✔ Calm under pressure and able to pivot quickly
✔ Confident making thoughtful decisions independently
✔ Excellent at multitasking and prioritizing competing needs
✔ Comfortable communicating with both clients and staff all day long
✔ Tech-savvy and quick to learn software systems
✔ Comfortable using smartphone apps for work communication and scheduling
✔ Positive, dependable, and solution-oriented
✔ Takes pride in maintaining an organized, stocked, and efficient workspace
✔ Committed to helping create a professional, supportive workplace culture

Qualifications

• High school diploma or equivalent required
• 2+ years of experience in operations coordination, scheduling, dispatch, office administration, customer service, or a related role preferred
• Strong verbal and written communication skills
• Basic computer skills required
• Reliable attendance and strong work ethic
• Clean background check required
• Valid driver’s license and reliable vehicle required

Why Join Bay Shores Cleaning Company

• Supportive, family-oriented work culture
• Stable Monday–Friday daytime schedule
• Opportunity to grow with a fast-moving company
• A role where your work truly matters every single day
• Positive team environment focused on service, professionalism, and people
• Professional development opportunities

Benefits

✅ Health Insurance
✅ Dental Insurance
✅ Vision Insurance
✅ Life Insurance
✅ Paid Time Off (PTO)
✅ Retirement Plan
✅ Employee Discounts
✅ Professional Development Assistance

Performance Expectations

Success in this role is measured by:
✔ Communication responsiveness
✔ Scheduling accuracy
✔ Customer satisfaction
✔ Organization and follow-through
✔ Inventory readiness and office presentation
✔ Problem-solving ability
✔ Helping daily operations run smoothly and efficiently

Ready to Apply?

If you’re a strong communicator, love helping people, thrive in fast-moving environments, and enjoy being the person who helps keep everything running smoothly—we’d love to hear from you.

Apply directly on Indeed today and join Bay Shores Cleaning Company.

Pay: From $21.00 per hour

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person