Shift Leader (Hospitality)

We Are Hiring – Shift Leader (Front of House)
Gulberg 3, Lahore

We are looking for an experienced Shift Leader – Front of the House to manage daily guest services and ensure smooth hotel operations.

Key Responsibilities:

• Supervise front desk operations during the shift
• Ensure excellent guest service and handle guest queries/complaints
• Coordinate with housekeeping and other departments for seamless operations
• Manage check-ins, check-outs, and reservations
• Monitor lobby appearance and hotel standards
• Train and guide front desk staff
• Maintain shift reports and handovers
• Hands-on Oracle Opera Cloud

Requirements:

• Minimum 2–3 years’ experience in Front Office / Guest Services
• Strong communication & leadership skills
• Good knowledge of hospitality systems and procedures
• Presentable and customer-focused personality
• Ability to manage pressure and handle guests professionally

Job Type: Full-time

Work Location: In person