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Shift Leader (Hospitality)

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We Are Hiring – Shift Leader (Front of House)
Gulberg 3, Lahore

We are looking for an experienced Shift Leader – Front of the House to manage daily guest services and ensure smooth hotel operations.

Key Responsibilities:

  • Supervise front desk operations during the shift
  • Ensure excellent guest service and handle guest queries/complaints
  • Coordinate with housekeeping and other departments for seamless operations
  • Manage check-ins, check-outs, and reservations
  • Monitor lobby appearance and hotel standards
  • Train and guide front desk staff
  • Maintain shift reports and handovers
  • Hands-on Oracle Opera Cloud

Requirements:

  • Minimum 2–3 years’ experience in Front Office / Guest Services
  • Strong communication & leadership skills
  • Good knowledge of hospitality systems and procedures
  • Presentable and customer-focused personality
  • Ability to manage pressure and handle guests professionally

Job Type: Full-time

Work Location: In person

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