Soft Service Executive

Job Title: Soft Services Executive

Location: UAE (Abu Dhabi/Dubai)
Industry: Facilities Management
Experience Required: Minimum 3 years in soft services, especially cleaning operations
Employment Type: Full-time
Availability: Immediate joiners preferred

Job Summary:

The Soft Services Executive will be responsible for managing and supervising non-technical services within the facility, with a strong emphasis on cleaning operations. The role ensures high standards of hygiene, safety, and customer satisfaction across all service areas.

Key Responsibilities:

• Cleaning & Housekeeping:
• Supervise daily cleaning operations across all designated areas.
• Conduct regular inspections to ensure hygiene and cleanliness standards.
• Coordinate with cleaning vendors and in-house staff for optimal service delivery.
• Vendor Management:
• Liaise with outsourced service providers to ensure SLAs and KPIs are met.
• Monitor contractor performance and resolve service issues promptly.
• Staff Supervision:
• Manage soft services staff including attendance, grooming, and training.
• Ensure compliance with health, safety, and quality standards.
• Waste Management & Pest Control:
• Oversee waste segregation, recycling, and disposal processes.
• Schedule and monitor pest control activities.
• Customer Service:
• Address client and tenant concerns efficiently.
• Maintain a feedback loop to improve service delivery.
• Reporting & Compliance:
• Prepare service performance reports and audit documentation.
• Ensure adherence to local regulations and company policies.

Qualifications & Skills:

• Diploma or Bachelor's in Facilities Management, Environmental Science, or related field.
• Minimum 3 years of experience in soft services, especially cleaning.
• Strong knowledge of cleaning procedures, equipment, and safety standards.
• Familiarity with UAE regulations (e.g., Dubai Municipality).
• Excellent communication and leadership skills.
• Proficiency in CAFM systems and MS Office.

Job Type: Full-time

Application Question(s):

• How many days of notice period?
• Current salary
• Expected salary

Experience:

• FM: 2 years (Required)