Software & Hardware Support Specialist

Job Summary:

The Software & Hardware Support Specialist is responsible for providing technical support to end users for desktop systems, software, and hardware. This role ensures the smooth operation of technology infrastructure, including troubleshooting issues, installing software and hardware, and maintaining IT assets. The ideal candidate has strong communication skills, a customer-service mindset, and solid technical expertise.

Key Responsibilities:

• Provide first- and second-level support to users on hardware, software, and network issues.
• Connect with users remotely using tools like AnyDesk to diagnose and resolve technical issues efficiently.
• Troubleshoot and resolve technical problems via phone, email, chat, remote tools
• Document incidents, problems, and solutions in the service desk ticketing system (e.g., Service Now, Zendesk, Jira).

Requirements:

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 1–2 years of experience in desktop or technical support role.

Soft Skills:

• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Customer-focused attitude and professional demeanour.

What We Offer:

• Market competitive salary.
• A collaborative and growth-oriented remote work environment.
• Opportunities for professional development and career advancement.

Position: Remote

Timings: 7:00 PM to 4:00 AM (Monday to Friday)

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• Are you comfortable working in night shift (7:00 PM to 4:00 AM)?

Work Location: Remote