Sr. Sales Engineer - Utility | alfanar Electric

Job description:

Job Purpose

To support customer interactions, technical enquiries, project follow-ups, and market activities by providing accurate technical inputs, timely documentation, and structured engagement with internal and external stakeholders.

Key Accountability Areas

Customer Engagement and Enquiries

• Handle customer enquiries and tender requests with timely and accurate responses.
• Prepare technical and commercial submissions as required.
• Prepare supporting documents, samples, and submittals as needed.
• Follow up internally to support timely delivery of materials and submissions.
• Align with the coordinator and Demand Planning on customer requirements.

Competitor Tracking and Market Insights

• Track competitor products, pricing, and market activities.
• Record and share observations with Sales Management.
• Highlight trends or changes that may influence market positioning.

Technical Support and Market Presence

• Conduct technical presentations, seminars, and discussions with customers and consultants.
• Provide clarification on specifications, product features, and application requirements.
• Prepare technical materials required for meetings and events.
• Support activities that enhance product awareness in the market.

Reporting and Customer Relationship Support

• Prepare timely and structured reports related to enquiries, projects, and market updates.
• Communicate professionally with customers to address technical questions.
• Support customer interactions to maintain clarity and responsiveness.

Project Identification and Follow-Up

• Identify relevant projects using market tools and available data sources.
• Update project status based on follow-ups with consultants and contractors.
• Track project progress to support opportunity realization.

Customer Satisfaction, Payment Follow-Up and Data Accuracy

• Observe customer satisfaction indicators and report issues when necessary.
• Follow up on payments to support timely collection and minimize overdue amounts.
• Update project and customer data in C4C accurately.
• Prepare forecast inputs based on verified project details.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification Bachelor Degree in Electrical Engineering or Any relevant fieldWork Experience 5 to 10 YearsTechnical / Functional Competencies Sales ForecastingSales ResearchSales Trend AnalysisSales PresentationsSales Tools

Profile description:

Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.

The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.

alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.

For more information about alfanar, please visit alfanar.com