Store Manager

Overview

Store Manager role at Apparel Group. Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Responsibilities

• Drive the store team to achieve the store target and store KPIs.
• Ensure store shrinkage to be less than 0.2% of the cost of sale.
• Conduct regular financial and stock audits.
• Regularly update, track, and communicate the store dashboard.
• Maintain the visual merchandising (VM) standards in the store.
• Maintain employee records (leave management, passport, performance and conduct history, roster management).
• Oversee day-to-day store operations, including opening and closing procedures.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Implement and enforce company policies and procedures to ensure compliance.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Develop and implement action plans based on performance metrics to drive results.
• Maintain back-store operations and replenishment of merchandise.
• Implement and enforce security measures to prevent theft and ensure safety of customers and employees.
• Recruit, train, and develop a high-performing sales team.
• Monitor and manage store expenses, budgets, and financial goals.

Customer and Learning

• Drive the store team to achieve club apparel, NPS and DSES goals.
• Maintain a relationship with mall management.
• Effectively communicate with the office back-end team regarding store-related activities.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• Manage people in regards to performance and conduct of store employees.

Learning and Development

• Constantly upgrade the skills of self and team and create a pipeline of future store managers.
• Identify learning gaps of the team and create a process to address them.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Qualifications and Experience

• 5+ years of progressive experience in a customer-centric role with strong management, leadership, and problem-solving skills.
• Proven success in enhancing customer engagement and achieving/exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is often preferred.

Seniorities and Employment

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

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Al Khobar, Eastern, Saudi Arabia