Store Manager

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Position Objective:

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibilities: Financial:

• Drive the store team to achieve store targets and KPIs.
• Ensure store shrinkage is less than 0.2% of sales.

Process:

• Conduct regular financial and stock audits.
• Update and communicate the store dashboard regularly.
• Maintain visual merchandising standards.
• Manage employee records (leave, passport, performance, conduct, roster).
• Oversee daily store operations, including opening and closing procedures.
• Set and monitor sales targets and KPIs, analyzing performance for improvements.
• Conduct team meetings to communicate goals and provide feedback.
• Implement and enforce company policies and procedures.
• Report store performance, challenges, and opportunities to higher management.
• Develop action plans based on performance metrics.
• Manage back store operations and merchandise replenishment.
• Implement security measures to prevent theft and ensure safety.
• Recruit, train, and develop a high-performing sales team.
• Manage store expenses, budgets, and financial goals.

Customer Focus:

• Achieve club apparel, NPS, and DSES goals.
• Maintain relationships with mall management.
• Coordinate with the back-end office team regarding store activities.
• Address customer inquiries and concerns promptly, exceeding expectations.
• Manage team performance and conduct.

Learning & Development:

• Upgrade skills of self and team; create future store managers pipeline.
• Identify learning gaps and address them through training.
• Conduct training for new hires and ongoing product knowledge sessions.

Desired Experience:

The ideal candidate should have 5+ years of progressive experience in a customer-centric role with strong management, leadership, and problem-solving skills. Proven success in customer engagement and exceeding sales KPIs. A bachelor's degree in business administration, retail management, or a related field is preferred.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

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