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Student Accounts Counselor
Posting Details
Title
Student Accounts Counselor
Posting Number
S01532JP
Department
Controllers Office
Job Summary
The Student Account Counselor is an integral member of the Bursar/Student Accounts Team supporting campus-wide collection efforts through proactive communication, outreach, and collaboration with students, their families, Bowdoin academic and administrative departments, and our external partners. Serving as the front line to the Bursar Office, the Student Account Counselor will serve as primary contact for students and families, delivering expert guidance including, but not limited to, tuition billing, payment plans, alternative loans, off campus study, health insurance, and financing options.
Essential Functions:
Essential Functions:
- Provides exceptional customer service and advice to students and parents, explaining billing processes, payment options, and resolving account issues with accuracy, professionalism, and care. Assist students under financial stress by understanding their unique student needs and utilizing the available payment options.
- Assists in the administration of payment services for students participating in Off Campus Study, and manages the Outside Scholarship tracking process.
- Monitor student account details for non-payments, delayed payments, and other irregularities; communicate past due accounts to students to ensure that aged transactions are settled in a timely fashion.
- Monitor all Quikpay One Time and Installment Plan Payments to ensure that all adjustments/returns are recorded accurately. Provide back-up to the Accounts Receivable Specialist/Cashier and assist in posting payments and cash handling.
The hiring range for this position is expected to be $60, 500 – 64, 500 annually.
BENEFITS AND PERKS
- A variety of health insurance plans (Medical, Vision, Dental)
- Generous Retirement Plan – 401(a) and 403(b)
- Life and Disability Insurance
- Paid Time Off: 20 days of vacation per calendar year, 12 days of personal/sick time
- Paid Holidays and Special Days Off: https://www.bowdoin.edu/hr/our-workplace/college-holidays-and-special-days-off.html
- Paid Parental Leave (Available after one year of service)
- Household access to many of the College’s facilities including the gym and pool
- Free fitness and wellness classes!
- And more: https://www.bowdoin.edu/hr/benefits-perks/index.html
Education/Skills Requirements
Bachelor’s degree required.
- Strong computer skills including MS Word, Excel, student information databases, and Internet or web-based applications. Capacity to collect, compile, and organize facts, figures, and to triage information.
- Ability to maintain clear and effective communication with students, parents, and other departments regarding billing and payment processes.
Experience Requirements and/or Equivalents
1-3 years experience in a similar role required.
- Understanding the role of college/university office of Bursar/Student Accounts. Familiarity with financial aid and Title IV regulations. Capacity to manage confidential and sensitive information appropriately.
- Ensure all processes comply with institutional policies, as well as state and federal regulations. Stay updated on changes in regulations affecting student accounts.
- Ability to show respect and sensitivity for cultural differences, work/interact with a variety of internal and external constituents. Ability to manage confidential and sensitive information appropriately.
Applicants must meet the minimum qualifications in this posting to be considered for hire.
Standard Work Days and Hours
Standard administrative hours are 8:30am – 5:00pm. This is an exempt level position that requires the time commitment to complete the essential duties of the position.
We regret that Bowdoin College is unable to provide visa sponsorship for staff positions.
Employment at Bowdoin College is contingent upon satisfactory completion of applicable background checks including but not limited to: criminal records, educational verifications, driving records (when job-related), and/or credit history (when job related).
We regret that Bowdoin College is unable to provide visa sponsorship for staff positions.
Employment at Bowdoin College is contingent upon satisfactory completion of applicable background checks including but not limited to: criminal records, educational verifications, driving records (when job-related), and/or credit history (when job related).
About Bowdoin
Bowdoin embraces diversity in all forms, and the College is home to talented students, faculty and staff—with a variety of racial, ethnic, cultural, and socioeconomic backgrounds; religious beliefs; and gender identities, among other factors.
We encourage applications from candidates committed to the support of an inclusive campus community and those who will enrich and contribute to the College’s multifaceted diversity. We value a community in which individuals of all backgrounds are warmly welcomed and encouraged to succeed.
Founded in 1794, Bowdoin has maintained its commitment to the liberal arts for well over 200 years. Bowdoin’s reputation as a preeminent liberal arts college rests on the excellence of its faculty, students, and staff; intimate size; strong sense of community; and connections to the people, history, and natural beauty of Maine.
Bowdoin’s campus is situated in a beautiful natural setting. Located in Brunswick, Maine, a town of approximately 20,000, the College is a short drive from the Maine coast, twenty-five miles from Portland and 120 miles from Boston.
We encourage applications from candidates committed to the support of an inclusive campus community and those who will enrich and contribute to the College’s multifaceted diversity. We value a community in which individuals of all backgrounds are warmly welcomed and encouraged to succeed.
Founded in 1794, Bowdoin has maintained its commitment to the liberal arts for well over 200 years. Bowdoin’s reputation as a preeminent liberal arts college rests on the excellence of its faculty, students, and staff; intimate size; strong sense of community; and connections to the people, history, and natural beauty of Maine.
Bowdoin’s campus is situated in a beautiful natural setting. Located in Brunswick, Maine, a town of approximately 20,000, the College is a short drive from the Maine coast, twenty-five miles from Portland and 120 miles from Boston.
Shift
Employment Category
Full Time Year Round
FTE
1.00
Benefits Eligible
Yes
Pay Type
Salaried
Background Check Package Requirements
Administrative Staff + Credit
Is driving a vehicle (e.g. Bowdoin vehicle or off road vehicle, rental car, personal car) an essential function of this job?
No
Is a pre-placement physical required for this position?
No
Posting Date
03/12/2026
Applications Accepted Until
Open Until Filled
No
Type of Posting
Internal/External
Special Instructions to Applicants
If selected as a finalist, you will be required to submit information for three references, including name, email address, phone number and how you know the reference.
EEO Information
Bowdoin College complies with applicable provisions of federal and state laws that prohibit unlawful discrimination in employment, admission, or access to its educational or extracurricular programs, activities, or facilities based on race, color, ethnicity, ancestry and national origin, religion, sex, sexual orientation, gender identity and/or expression, age, marital status, place of birth, genetic predisposition, veteran status, or against qualified individuals with physical or mental disabilities on the basis of disability, or any other legally protected statuses.
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