Supervisor - Personnel & Employee Relations (Qatarization)

Communication
Internal Communication:
All Milaha employees, Managers
Audit/Ethics Committee
Legal
Senior Manager – HR Operations

External Communication:
Ministry of Labor/Labor Court
General Retirement and Social Insurance Authority

Purpose:
To represent Milaha in labor-related matters.
To represent Milaha for Retirement and Social Insurance issues.
Occupational Health & Safety and Environment

Accountability:
Are accountable for their acts and omissions.

Responsibility:
To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents, and near misses.

Authority:
To stop work if they think the work is unsafe.

Education & Professional Qualification:
bachelor’s degree in HR or relevant field
HR certification (e.g., PHR, SPHR, CIPD) will be an advantage.

Professional Experience:
6 - 8 years in a similar position in HR
Proven experience in personnel management, employee relations, and HR compliance

Geographic Experience:
N/A

Computer Skills:
• Presentation tools like MS Excel, MS Visio, MS Project, and MS PowerPoint

Language Skills:
Business Proficient in English and Arabic

Market/Industry/Functional Knowledge:
• Strong knowledge of Labor laws
• Analytical Thinking and Relationship Building.
• Strong leadership and people skills
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to maintain confidentiality and manage sensitive information with discretion.
• Proficiency in HRIS (Human Resources Information Systems) and MS Office software.

Employee Relations & Personnel
• Manage employee relations by addressing employee grievances, conflicts, and concerns fairly and on time.
• Conduct investigations into allegations of misconduct, harassment, or policy violations and recommend appropriate actions.
• Function as the first point of contact for all labor-related issues with the relevant Government ministries and as the primary point of contact for all employee inquiries, concerns, and requests.
• Represent the company externally in matters related to employee relations.
• Develop and deliver employee training programs related to workplace ethics, diversity, inclusion, and compliance.
• Oversee the onboarding processes, ensuring compliance with hiring policies and labor laws.
• Schedule and conduct visits to worksites and accommodation camps to meet employees and address their queries and concerns regarding working and living conditions.
• Act as a point of contact in addressing and providing counseling to employees on their grievances related to working conditions.
• Maintain Register for all employee grievances with the status of their resolution
Investigations & Disciplinary Actions.
• Act as a mediator in case of disputes arising within the company between employees and/or departments.
• Report, escalate, and conduct investigations for reported incidences of criminal offense or breach of the code of conduct by employees.
• Monitor the documentation and actions on employee disciplinary-related issues.
• Issue Warning letters, as and when required, follow up, and maintain the status/progress of concerned employees.
• Oversee all the employee separations and the final departure formalities.
• Directs the subordinates on daily activities and guides them through challenging tasks.
• Review and process all personnel transactions.
• Conduct exit interviews: record and escalate serious issues to the concerned for necessary action and/or recommend interventions.
• Monitor and analyze employee leave and attendance records and escalate anomalies and deviations to the concerned.
• Manage the process for repatriation of mortal remains in case of employee death.
• Administer employee benefits programs, health, and life insurance.
Employee Engagement:
• Promote a positive and inclusive workplace culture by organizing employee engagement initiatives and activities.
Conflict Resolution:
• Mediate and resolve disputes between employees and/or between employees and management.
• Promote open and effective communication channels to prevent conflicts and misunderstandings.
HR Reporting and Documentation:
• Generate reports and analytics for management review highlighting the status of reported incidents, resolutions, and recommendations.
• Keep management informed of relevant HR trends, challenges, and opportunities.
• Manage employee records and maintain up-to-date personnel files, including disciplinary actions, grievances, employment contracts, and agreements.
Compliance Reporting:
• Prepare and submit required reports and documentation to regulatory or government agencies, as necessary.
• Work with legal counsel when necessary to resolve legal matters related to employment issues.
• Stay updated on labor laws, regulations, and employment practices, and ensure the company's policies and procedures align with legal requirements.
• Work closely with the Audit Ethics Committee and Legal departments in addressing any reporting of misconduct between employees or between employees and external parties.
• To handle employee Grievances, and disputes and carry out investigations.
• To initiate Disciplinary actions and follow-up
• To seek advice on legal matters and ensure compliance with labor laws.
• To update on Register on Disciplinary actions, Warning letters, and employee status.

Education & Professional Qualification:
bachelor’s degree in HR or relevant field
HR certification (e.g., PHR, SPHR, CIPD) will be an advantage.

Professional Experience:
6 - 8 years in a similar position in HR
Proven experience in personnel management, employee relations, and HR compliance

Geographic Experience:
N/A

Computer Skills:
• Presentation tools like MS Excel, MS Visio, MS Project, and MS PowerPoint

Language Skills:
Business Proficient in English and Arabic

Market/Industry/Functional Knowledge:
• Strong knowledge of Labor laws
• Analytical Thinking and Relationship Building.
• Strong leadership and people skills
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to maintain confidentiality and manage sensitive information with discretion.
• Proficiency in HRIS (Human Resources Information Systems) and MS Office software.