Talent Acquisition Manager

Key Responsibilities:

• Develop and execute strategic hiring plans for BPO operations across multiple functions and levels
• Lead a team of recruiters, providing guidance, training, and performance management
• Collaborate with business leaders to understand workforce needs and role requirements
• Drive sourcing efforts through job portals, social media, employee referrals, and campus hiring
• Ensure a seamless candidate experience from screening to offer rollout and onboarding
• Monitor recruitment metrics and provide regular reports to leadership
• Maintain compliance with hiring policies, diversity goals, and labor regulations
• Build employer branding initiatives to attract top talent in the BPO industry

Requirements:

• Proven experience in BPO hiring, preferably in a high-volume recruitment environment
• Strong understanding of voice, non-voice, and support role requirements
• Excellent communication, stakeholder management, and leadership skills
• Proficiency in ATS systems, sourcing tools, and recruitment analytics
• Ability to work in a fast-paced, target-driven environment
• Graduate/Postgraduate in HR or related field