Tars secialist rent a car

Job Summary:

We are looking for a detail-oriented and highly organized TARS Specialist to support our CRM and Operations departments. This role involves managing traffic-related accounts (TARS, Salik, DARB), overseeing contract processes, ensuring compliance, and generating analytical reports to support operational efficiency.

Key Responsibilities:TARS / Salik / Traffic Management:

• Monitor and verify all Salik and traffic fines through the relevant portals (Dubai, Abu Dhabi, Sharjah, etc.).
• Register Salik tags for each new vehicle and ensure integration into the company Salik account.
• Delete sold vehicles from TARS, Salik, and DARB platforms promptly.
• Draft and submit dispute letters for any erroneous or unjustified fines received via TARS or other platforms.

Contract Management:

• Approve and verify all customer documents before contract creation.
• Finalize contracts for all sales staff ensuring compliance and accuracy.
• Re-check all finalized contracts by internal staff and from Abu Dhabi office for accuracy.
• Modify contracts when required, especially in cases involving legal proceedings or additional terms.

Financial & Operational Support:

• Compute and summarize other charges such as:
• Damages
• Toll fees
• Traffic fines
• Rental balances
• Ensure that all additional charges are documented and reflected accurately in the system.

CRM & Reporting:

• Generate analytical KPI reports for the CRM department on a weekly and monthly basis.
• Track key performance indicators related to customer service, contract processing, and operational delays.
• Collaborate with CRM and Fleet teams to improve workflow and reporting accuracy.

Team Coordination:

• Create and manage a work schedule for the CRM team, ensuring coverage across shifts and workload balance.

Job Type: Full-time

Pay: AED4,000.00 - AED4,500.00 per month