Taxi Booking Operator expert on Cab Trasure

Candidates experienced with Cab Treasure software are required

Job Overview: Your role as Call Operator (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:

• Airport Booking.
• Payment over the Phone.
• Escalating the complaint to the relevant Department.
• Handling Driver Queries/ Grievances.

This role required excellent listening skills and the Taxi Controller should always consider 7 Points of Output to ensure the Quality of every single call.

What You’ll Do

• As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).
• You will be doing the following task primarily:
• Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.
• Offer customers with timely Quotations.
• Amending and Cancelling Active Bookings.
• Keep a track of flight inputs.
• Liaison with UK Office i-e Supervisor and Shift In charge.
• Meeting High Level of Customer Service at all times.
• Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.
• Customer Coordination – Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,
• Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your Training Session)

Required Experience & Qualifications:

• Inbound Taxi Call center Experience of Minimum 01 Year
• Candidates with the working knowledge of Cab Treasure are required.

Job Type: Full-time

Pay: Rs80,000 - Rs100,000.00 per month

Work Location: In person

Job Type: Full-time

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Application Question(s):

• Hands-on Experience on Cab Treasure (booking and dispatch software)

Experience:

• Using Cab Treasure as a CSR: 1 year (Required)

Work Location: In person