Technical Assistance Analyst

Technical Assistance Analyst

The Ohio Department of Development is seeking a motivated and forward-thinking individual to join the Community Service Division's (CSD) Technical Assistance team. This position has a unique ability to be at the center of all CSD programs, both new and old. The goal of this team is to make sure all these important programs run smoothly in order to help Ohio communities be successful.

What you’ll be doing:

• Be the first point of contact for all offices within the Community Service Division for technical needs.

• Work with respective offices to identify, understand, and confirm reported technical issues.

• Independently create a plan to a resolution by engaging other department teams.

• Develop detailed technical manuals for users on how to navigate technical systems.

• Preform technical system test for programs in coordination with respective office teams to confirm issue resolution or new program functionality.

• Assists in the implementation of research projects that would include but not limited to evaluating programs.

• Assist in the development requests for proposals (RFP) acquire consulting or other services for program evaluations.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.