Technical Support Specialist

Title: Technical Support Specialist.

Key Responsibilities:

• Escalating and de-escalating skills will help in certain situations.
• Locate the right support articles and troubleshooting info.
• Delivering high-quality service, ensuring that the information provided to customers is accurate, valid, and complete, delivered on time.
• Documenting ticket actions and resolutions.
• Handling clients by calls and Tickets.

Job Requirements:

• Experience with windows event viewer.
• Able to work well as part of a team.
• Ability to multitask effectively.
• Exceptional analytical, communication, and customer service skills.
• Great interpersonal skills.
• English B2 proficiency.
• Preferred Sales Force experience.
• Provide evening and weekend support on a rotating basis with the other technicians.
• Strong knowledge of Windows Server 2016 (and newer)
  • Implementation, support, and maintenance.
  • Security administration.
  • Network Load balancing.
  • Internet Information Services.
  • Active Directory
  • DNS, DHCP
  • Hyper-V
• Managing Microsoft SQL server 2014 (and newer).
  • Availability group management and failover.
  • Database design, backup, and maintenance.
• Develop and maintain hardware and infrastructure documentation.
• Disaster recovery.
• Microsoft Exchange and O365.
• Network monitoring.
• IIS
• Experience working with NAS hardware.
• Azure cloud experience is a plus.
• 3+ years’ experience minimum, 5+ preferred.